wolstech

That's actually a little outdated now. These have changed: SSL is now automatic, no need to request it, but it can take up top 24 hours for the certificate to issue. SMTP host if you need mail is just tommy.heliohost.org since Tommy was updated. Server now supports .NET 8 and .NET 9 in addition to the versions you listed. Please check your PMs for information regarding your Lily account.

Where are you create the mail accounts and where you install Roundcube are two separate things. They're not connected to each other. To do what you want to accomplish, you should create the mail accounts under my-domain.com, but install roundcube under the email subdomain.

You need to select my-domain.com when you first go into Plesk before creating them. They are considered two separate websites. If you go into the settings for email.my-domain.com then create them, the addresses will end up under the email subdomain.

You can do that in Plesk. Click your domain, then the mail tab, then mail accounts. Click the + to add them.

Added. You'll need to create an A record for it pointed to the IP address is shown in Plesk in order for it to work. It can take up to 2 hours to function. For SMTP and IMAP, use tommy.heliohost.org.

After reviewing your account, we determined that your content violates our Terms of Service, specifically this clause:

I believe you can install it from Softaculous, and you can always install it by uploading it if not. Do you want me to create a subdomain on your account? The "webmail" subdomain is reserved by the system, but "mail" should be available if you want it.

The roundcube icon cannot be changed (every user on the server shares the same instance of roundcube). You'd need to install your own copy on your account instead of using the provided one if you want to do that. As for the spam folder, make sure you set up SPF and DKIM if you haven't done so already. For the SPF record, create a TXT record. Name should either be blank (if allowed) or the name of your domain if not. Value should be "v=spf1 include:tommy.heliohost.org ~all". For DKIM, you can turn it on in Plesk, apply it, and then click the (?) next to it to see the records to create. Once those are set up, its just a matter of domain reputation. Gmail will start trusting mail on its own in time assuming you don't send spam. Choosing "Not Spam" on the messages will help Gmail learn to put them in the inbox. Also, be aware hosting accounts have a max sending limit of 50 messages per day to prevent bulk email from being sent. If you need this increased, let us know and we can assist with that (that process will require sample emails as well as answers to some questions about what you'll be sending, how you handle complaints, and why it's not spam). Note that we recommend you do not resell or otherwise let the general public use email on your domain. If we receive an abuse report for mail from your domain, you will be subject to suspension.

That's correct. What error do you get when you try to send email to your domain?

That account is already active. It looks like you figured out how to unarchive it yourself.

Please check your PMs for information regarding your Lily account.

You need an MX record with the value pointed to tommy.heliohost.org to receive email. Did you create an MX record?

Did you turn the webmail on? Webmail is off by default, and takes two hours to work once you enable it in Plesk. For IMAP, you need to use tommy.heliohost.org as the mail server (not your domain name).

That account is already active. If the progress bar got stuck, you can just close the page and head over to https://heliohost.org/login/ to start using it.

So it's the 4th. I just took a quick look at the post history and counted the unique titles (which apparently were not unique...). Yeah if this happens again something will need to change.

Since you mentioned a CSV file, I assume you mean the plastenik.csv file that's 964MB. The file has been deleted and your account has been unsuspended. This looks like the second time you've had this happen. Please avoid uploading this file again, or if its being generated by your software, please modify your code to cap the file at a smaller size like 500MB so the account doesn't fill up. If this happens again, we may require you to purchase additional disk space or modify your code in order to be unsuspended. The domain may take a little while for the 503 error to clear and start working again.

No problem. Please let us know if you need anything else.

Your account has been reset. You'll receive an email shortly with a link to create a new account.

The domain programasherrera.helioho.st has been added to your account. It can take up to 2 hours to start working.

The file in question is a backdoor (web shell) that allows whoever included it in that theme to access your account and do whatever they want, including upload and download files, dump your databases, and similar. Your index.php also contains malware, probably put there by the attacker. Malware accounts require a reset without a backup in order to be unsuspended, which permanently deletes your account's contents. Are you ready for me to reset your account?

Domain changed. It can take up to 2 hours to take effect. Please be sure to configure DNS.

No, there's still a 10 domain limit per account. However, you are allowed to have more than one account with Morty, so if you need additional domains, you can just buy a second account.

Moved to customer service. Sorry we didn't see this sooner, it was in a forum that's not routinely read by staff.

You’re already at your maximum limit of 10 domains. You can’t add any additional domains unless you remove something.

Domains ending in heliohost.org are no longer available to end users (they've been limited to staff since I believe 2021 or 2022). This change was made because hacked and abusive user accounts sharing the same domain as our website had a tendency to get the entire organization blocked. Many companies don't understand that the content of the subdomains under our domains doesn't belong to us, and at one point the entirety of heliohost.org got banned from Facebook for several years because someone set up a phishing site on a something.heliohost.org subdomain.