wolstech

Domain changed. It can take up to 2 hours to start working.

There's no data on my side this time around because you've been suspended for more than 24 hours. Tommy has been experiencing high load as well as an issue where tasks sometimes fail to exit properly lately (which is probably because he's past-due for rebuild), so its possible these issues are manifesting due to s server fatigue. Tommy was supposed to be rebuilt to address these issues before they become an issue, but Johnny cut in line when he decided to die unexpectedly. The tasks do seem to be the issue based on the charts from the last suspension, as the load dropped to basically 0 when I turned them off: https://helionet.org/index/topic/67991-incorrect-username-password/#comment-302346 I would suggest troubleshooting them one at a time. You can watch your load at https://heliohost.org/dashboard/load/ Note that the load chart can take ~10-15 minutes to show the load once you actually cause it. I'll unsuspend you one more time, but I'm going to disable all of your tasks again. Please do not run these tasks again until they are either fixed or you move to Morty. Unsuspended. Your account may take up to 2 hours to function again.

Domain added. Please be sure to configure DNS. It can take up to 2 hours to function.

I have set your balance to $6 ($5 payment and $1 bonus). This should last you about 6 months without overages. Your account is now moving to Morty, which should be complete in the coming hours. Accounts can take a few hours to fully move. You should have received an email when the move started, and should receive a second email when it completes. During this time, it is recommended that you not change your website or files, as the changes may be lost if files are updated while the account is moving. Thank you for upgrading to Morty.

I assume you did imported directly this through Plesk, as if you had done it through phpmyadmin it would’ve timed out long ago. Krydos can cancel this.

Escalating.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

Do you still want the Morty account? We can just treat it as an upgrade instead of a trial conversion since the pricing is the same either way if you still want the account, and we'll just move the Tommy account to Morty for you. If not, Krydos can process a refund for you. Keep in mind that refunds typically have $0.50 deducted because of processing charges that we can't get back from Stripe or Paypal even if we refund the payment.

DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

An email with a backup link for account a2025 has been sent to you. It looks like its a dump of your home folder from the day of the crash. You should be able to open that with a tool like 7zip and extract your files, then reupload them. It's possible that a full account archive with databases may also be available. Your account looks like it got archived on March 29 for inactivity (which effectively creates a backup), so its possible that file may be recoverable. Escalating to Krydos to see if this is recoverable.

I've passed this case along to someone who can verify the payment for you. Once its verified, we'll credit your account and let you know.

Please make the payment using this link, then let us know the transaction info and we can manually credit you for it: https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d (You can't see the upgrade button in the dashboard because you're already on Morty...the system isn't smart enough to understand that it's a trial).

Thank you for the purchase. I'll pass this along to someone who can verify the payment since it went through Stripe (I can only handle the Paypal purchases). Your account is actually on Tommy at the moment, which is kind of interesting. We can certainly use the $5 as a payment to upgrade you to Morty, but the account paul70 is not a Morty Trial account. Do you have 2 accounts? If so, is paul70 the one you want moved to Morty?

Which domain is this for?

It's because your account was deleted. When the accounts recover from the Johnny crash, it only comes back with whatever main domain you pick. I've added mydigitallife.tk back to the account for you. It should work within 2 hours. Free subdomains ending in heliohost.org are no longer available to users, and have been restricted to system functions and staff accounts for several years now. It's just that a few users like you have been here so long that they still had them on legacy accounts. I've temporarily added it back, but it will redirect users to astron.helioho.st when they visit it so bookmarks and search results for your old domain can find the new one. There will be a point where the .org domain stops working, so please notify your users. It can take up to 2 hours to function. You have to unpack that on your PC and manually restore the files. You can't use the built-in Plesk restore function to restore it. Depending on the format, it's either a plain tar.gz archive containing a copy of your home folder, or a plesk backup (which can unpacked using these instructions: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File)

Oh yeah, that domain could be an issue if changing it means having to update/replace the firmware on old embedded devices. I'll put it back for now for you as an alias so you have both. It could take up to 2 hours to work, and will show the same content as the .us domain. In the meantime, please update your service/documentation so that new users and updates going forward will access your service through the .us domain instead. There will eventually be a point where we eliminate the remaining .org domains from user accounts.

You got suspended for high server load, specifically load coming from systemd. In your case, it appears to be that you left an SFTP session open too long, though this can also be caused by overusing scheduled tasks (typically running them too frequently). Please be sure to disconnect from SFTP when you're done using it. Leaving connections open can get you suspended, as SFTP uses CPU just to sit there and do nothing with the connection open. Unsuspended. It might take up to two hours before your domains work again. Edit: The unsuspend is taking a little longer than I expected. You'll be unsuspended shortly..

You can download the data we were able to recover here: https://heliohost.org/backup/ In your case, it looks like the backup is from 2024. Newer files may be available for your account, but newer databases will not be. Would you like me to have Krydos take a look? Directions for unpacking the backup are here: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File After you unpack it, you'll manually rebuild your site using the data from the backup.

The .org domains are no longer available to users (they haven't been available for several years now), but users who had one were allowed to keep using it up until their account was deleted or until it was changed by the user. All Johnny users lost those domains during the crash because all Johnny accounts were deleted as a result of it. You can use the .us one and just upload the files into httpdocs like you normally would. Assuming your software is built decently, it shouldn't matter what domain you're using for it. Note that for some apps like Wordpress you may need to edit the database to change the domain in the settings table.

You should be able to open that file without the extension (it should be a .tar file without the extension, if whatever tool you're using won't open it, you can rename it and put a .tar on it so it will open). .tzst is a .tar inside of z-standard. The actual files you had in your home folder are inside that extensionless tar file. You then upload the actual files back into your home folder through the file manager or SFTP just like you did when you originally set your account up.

Invite sent. Recreating the account just gives an empty account, there is no automatic restore of any data. Escalating to Krydos to see what newer data is available for you.

I've asked about the possibility of a newer backup in a staff channel for you. I'm not sure how quickly I'll get a response though as it is a federal holiday here in the USA today. I'll update this when I receive a response about the newer backup.

You have to unpack it on your PC using a tool like 7zip and restore the files inside manually. It should just be a tar.gz file of the files in your old account's home folder. The backups from the crashed Johnny cannot be restored automatically.

Since that domain is already on your account as the main domain, the only thing you need to do is set your domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org and the domain should work. Note that HelioHost is not a registrar (we're only a host). You need to set the name servers on the registrar's website where you purchased the domain.

Your account wasn't eligible for automatic recreate because it was suspended for a TOS violation (specifically, disposable email address) at the time of the crash. Per our Terms of Service, disposable email addresses are not allowed. Please provide a valid, non-disposable, email address so we can reinvite you. Krydos can assist with the backup piece. There is a backup from 2024-07-25 (the last Johnny crash) available for your account, and I suspect there may also be an archive from August 2024 that could be used as a backup too, since there was an unarchive event in the logs for it. Newer files (but not databases) may be recoverable from the crashed server as well.