wolstech

Please see https://helionet.org/index/topic/67911-hh321393-re-account-created/

No. It would be an empty account. You would need to set your account up again using a backup. Your files should be available from https://heliohost.org/backup/ , but databases were for the most part not recoverable (some accounts do have older backups available that contain databases, but the backups from the time of the crash will not contain them). Once Johnny is working again, it will be possible to move from Morty back to Johnny directly without needing to set everything up again. Would you like a free Morty invite while we work to get Johnny up and running again?

Databases were not easily recoverable due to disk damage, so they were not included. If you know the names of the database and the tables that were in your database, it may be possible for us to look for the raw database server files for those tables (likely as .ibd and .frm files), though there are no guarantees of recovery, and the actual process of extracting data from them is not simple. As a reminder, the creation and storage of backups are the user's responsibility. While backups are sometimes created in the ordinary course of operation to provide various features such as account archiving, HelioHost does not routinely back up user accounts, and expressly disclaims liability for data loss and associated consequential damages in our Terms of Service (https://wiki.helionet.org/Terms, third bullet from the bottom, as well as the "Service Disclaimer" section) for reasons such as this.

Websites cannot be transferred automatically from a crashed server. You will need to restore from backups manually. A backup file from your Johnny account's files should be available from https://heliohost.org/backup/ Note that it will be missing your databases unless there was an older backup in our system that had them.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Your account was on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details. We are offering users a free trial of Morty while we work to rebuild the failed Johnny server if you're interested, and once Johnny is online again, your account will be moved back to Johnny. If interested, please let us know so we can send you an invite.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Fixed missing DNS zone. It should be available again shortly.

I've increased max_input_vars for you. It can take up to 2 hours to take effect. Be aware that Moodle usually gets people suspended for high load (it is extremely heavy software), so we recommend against running this software. If you really need to run this, we would recommend Morty or a VPS.

Your account is on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.

That's the server performing an Apache restart. It happens approximately every 2 hours and lasts for a few minutes typically (the exact length of time depends on server load). The error is normal while the restart is in progress though.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Your account is on Johnny, which crashed last week and is in the process of being rebuilt. While there is a Plesk server alive at johnny.heliohost.org, that's the "new" Johnny that doesn't have any accounts on it (since it's still being rebuilt). For the time being, users can download backups of their files from https://heliohost.org/backup/ If you would like to get your site back online quickly, we can offer a free trial of Morty during the outage, and when Johnny becomes available again, your account will be seamlessly moved to Johnny. If you're interested, please let us know and we can get an invite sent over to you.

DNS issue is fixed, now just needs to provide a real email to get rid of the suspension page.

Johnny doesn't work at the moment, so you can't register on Johnny. As requested in your original email, an invite has been sent to create a Morty account to use while Johnny is down. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Once Johnny is working again, we'll move the account to Johnny for you.

Being unable to log into Johnny is normal during the rebuild because there are no accounts on the server. Once its rebuilt, users will need to be reinvited to create an account (or moved from Morty if you took advantage of the free Morty trial offer that was sent by email last week). If you're looking for your data in the meantime, you can download a file backup from https://heliohost.org/backup/

The server your account is on (Johnny) crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details. A backup of your files can be had from https://heliohost.org/backup/ We are also offering free Morty trials for users affected by the Johnny crash. If you want, you can be sent a Morty invite at no cost to get your site back online, and we'll move you to Johnny once Johnny is working again. If you're interested, please let us know.

Yes the issue is DNS related, but as MoneyBroz said above, the terms of service violation has to be addressed first. From our terms of service: Please provide us with a valid, non-disposable email address and we can update your account, unsuspend it, and fix the DNS issue. If you are seen using a disposable email address a third time after we fix it again, your account may be subject to a ban.

Password protection does require an Apache restart to turn on or off. The error is because turning it off deletes the password file, but until Apache restarts it’s still looking for the file that Plesk deleted. Just waiting 2 hours after turning it off should clear the error. You may need to clear your cache after Apache restarts. Also, when you turn it on, it can take up to 2 hours before it requires a password.

High server load. 10022.40 CPU Looks like it was caused by a combination of backups being made and excessive scheduled task usage. Please fix the issue quickly, including disabling any scheduled backups or scheduled tasks so they stop using CPU. If this happens again, you’re going to have to move back to Morty. Also, we intentionally don’t send notifications when users are suspended for anything other than inactivity. It is normal for you to not receive any communications about your suspension prior to contacting support. Unsuspended. It can take up to two hours for your domains to function.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

It failed. Escalating to Krydos.

Your account is now moving to Tommy. When it finishes, be sure to update the DNS records for your domains since you are using Cloudflare.

You don't need to pay the negative balance to move back to Tommy (though if you ever want to move to Morty again that negative balance will be subtracted from the Morty purchase). Do you want me to just move you to Tommy now?

You should be able to go the "Web Application Firewall" page in Plesk and turn them off. There is a box where you can enter those rule numbers to disable them. It should work as long as the settings save successfully. If you're receiving an error that you don't have permission to restart Apache, this is normal (Apache restarts are controlled by time on our servers and cannot be initiated by a user). Apache restarts every ~2 hours, so the rules may take up to 2 hours to take effect once you disable them. Users have successfully disabled these on our other servers, so it should be working. If you're still unable to get them to disable using the above methods, please let us know and we'll take a deeper look as to why you're getting an error.