wolstech

Your account is on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.

That's the server performing an Apache restart. It happens approximately every 2 hours and lasts for a few minutes typically (the exact length of time depends on server load). The error is normal while the restart is in progress though.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Your account is on Johnny, which crashed last week and is in the process of being rebuilt. While there is a Plesk server alive at johnny.heliohost.org, that's the "new" Johnny that doesn't have any accounts on it (since it's still being rebuilt). For the time being, users can download backups of their files from https://heliohost.org/backup/ If you would like to get your site back online quickly, we can offer a free trial of Morty during the outage, and when Johnny becomes available again, your account will be seamlessly moved to Johnny. If you're interested, please let us know and we can get an invite sent over to you.

DNS issue is fixed, now just needs to provide a real email to get rid of the suspension page.

Johnny doesn't work at the moment, so you can't register on Johnny. As requested in your original email, an invite has been sent to create a Morty account to use while Johnny is down. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Once Johnny is working again, we'll move the account to Johnny for you.

Being unable to log into Johnny is normal during the rebuild because there are no accounts on the server. Once its rebuilt, users will need to be reinvited to create an account (or moved from Morty if you took advantage of the free Morty trial offer that was sent by email last week). If you're looking for your data in the meantime, you can download a file backup from https://heliohost.org/backup/

The server your account is on (Johnny) crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details. A backup of your files can be had from https://heliohost.org/backup/ We are also offering free Morty trials for users affected by the Johnny crash. If you want, you can be sent a Morty invite at no cost to get your site back online, and we'll move you to Johnny once Johnny is working again. If you're interested, please let us know.

Yes the issue is DNS related, but as MoneyBroz said above, the terms of service violation has to be addressed first. From our terms of service: Please provide us with a valid, non-disposable email address and we can update your account, unsuspend it, and fix the DNS issue. If you are seen using a disposable email address a third time after we fix it again, your account may be subject to a ban.

Password protection does require an Apache restart to turn on or off. The error is because turning it off deletes the password file, but until Apache restarts it’s still looking for the file that Plesk deleted. Just waiting 2 hours after turning it off should clear the error. You may need to clear your cache after Apache restarts. Also, when you turn it on, it can take up to 2 hours before it requires a password.

High server load. 10022.40 CPU Looks like it was caused by a combination of backups being made and excessive scheduled task usage. Please fix the issue quickly, including disabling any scheduled backups or scheduled tasks so they stop using CPU. If this happens again, you’re going to have to move back to Morty. Also, we intentionally don’t send notifications when users are suspended for anything other than inactivity. It is normal for you to not receive any communications about your suspension prior to contacting support. Unsuspended. It can take up to two hours for your domains to function.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

It failed. Escalating to Krydos.

Your account is now moving to Tommy. When it finishes, be sure to update the DNS records for your domains since you are using Cloudflare.

You don't need to pay the negative balance to move back to Tommy (though if you ever want to move to Morty again that negative balance will be subtracted from the Morty purchase). Do you want me to just move you to Tommy now?

You should be able to go the "Web Application Firewall" page in Plesk and turn them off. There is a box where you can enter those rule numbers to disable them. It should work as long as the settings save successfully. If you're receiving an error that you don't have permission to restart Apache, this is normal (Apache restarts are controlled by time on our servers and cannot be initiated by a user). Apache restarts every ~2 hours, so the rules may take up to 2 hours to take effect once you disable them. Users have successfully disabled these on our other servers, so it should be working. If you're still unable to get them to disable using the above methods, please let us know and we'll take a deeper look as to why you're getting an error.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Backups must be unpacked and restored manually. If your backup is a plain .tar.gz containing only files (a Johnny crash archive), it can be opened in any standard archiver and the files extracted. If it is a Plesk backup, please see see https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File for information on how to find and use the contents. Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is a specific database you need that you don't have a backup of, let us know exact details of what you're looking for (such as database and table names) and we can take a second look to see if it can be recovered. Database recovery is both unlikely and not guaranteed. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Fixed missing DNS zone. It should be available shortly.

PHP is working properly on your account. If you're seeing a file download when you visit your domain, please clear your browser cache (this weird download caused by the software that was previously installed, which was broken). I created a test index.php that shows phpinfo and it is working properly. Also, please be aware that your account is from 2019. When we see these old accounts that transferred from cPanel, we typically recommend resetting it and starting over to fix all the strange bugs they can have. Note that a reset will also require you to change your domain as well since domains ending in heliohost.org are no longer available to users.

Your domain cannot be added because the associated account has been refunded.

https://helionet.org/index/topic/67845-hh382360-refund-request/

Fixed missing DNS zone. It should be available everywhere shortly.

An invite has been sent to you to create a Morty account. The most recent complete backup we have for your account is dated 2023-08-17, when your account was archived for inactivity. You can download that backup here: https://heliohost.org/backup/ Your account wasn't even in use between 2023-08-17 and 2026-02-06 when you unarchived it. You'll be missing about 3 months of data in the backup (the data added between 2026-02-06 and the crash). If something is missing, please let us know the database and table names, and Krydos can take a deeper look. I'm not sure whether anything can be (or has been) recovered based these searches though. As a reminder, the creation and storage of backups are the users responsibility. While backups are sometimes created in the ordinary course of operation to provide various features such as account archiving, HelioHost does not routinely back up user accounts, and expressly disclaims liability for data loss and associated consequential damages in our Terms of Service (https://wiki.helionet.org/Terms, third bullet from the bottom, as well as the "Service Disclaimer" section) for reasons such as this, and makes no guarantees as to the service's proper operation or availability.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.