wolstech

This is a Krydos question. Basically nobody else uses RoR, support for it is rather new, and there is no log available on your end if you set it to production.

Domain added. It can take up to 2 hours to start working.

The extra space has been exchanged for $5 in Morty credit.

AH01276: Cannot serve directory /home/daneesv.heliohost.us/httpdocs/lumos/: No matching DirectoryIndex (planet.py) found, and server-generated directory index forbidden by Options directive, referer: https://helionet.org/ It is indeed is .htaccess file. He had set a custom index file that didn't exist in his .htaccess. I commented out the below line since the file doesn't exist in any folder except ~/httpdocs/planets, and everything works now. As a reminder .htaccess files affect subdirectories, so an .htaccess in ~/httpdocs will affect ~/httpdocs/lumos. If planet.py should be the index for ~/httpdocs/planets, create a new .htaccess inside the planets folder and set it in there so only that folder is affected. DirectoryIndex planet.py

Sure. Domain added. It should start working within the next 2 hours. You'll see a new folder on your account for the domain where you can place the files for Laravel.

A domain configured for Ruby (or Node...anything using Passenger) cannot run PHP at the same time. You'd have to disable Ruby to run Laravel on the same domain. If you want to run both at the same time, you can do that using 2 separate domains on your account. Do you want a second domain added? If so, what do you want it to be?

The default quota is 50 per day and 10 per hour. If you need more emails, you'll need to answer the following questions so we can understand what you're sending, who you're sending it to, whether you sell your user's data, and how you'll handle unsubscribing and complaints. If HelioHost receives an abuse report for your account's emails, you'll be suspended for spam. How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get? Post an example of the messages being sent.

Your account is being moved to Morty I've given you credit for $1 for the Tommy account fee, for a total of $7 balance. The other $5 you paid for Tommy was for your extra space purchase. If you no longer want the 2000MB space, we can remove the extra space and credit the additional $5 too. Just let us know in the next few days if you want that done. You should receive emails when your account moves to Morty, and the domain will take 2 hours to work. You will also need to change the A records for your domain in Cloudflare since Morty uses a different IP.

This is related to the Apache restarts that occur every 2 hours to load new configurations. This message appears when Apache stops answering requests during the restart, and clears when the restart completes. The length of the error depends on server load at the time of the restart and the number of accounts on the server. It's not something you can fix.

He only has one domain...I found the log. It's a few different things. First, Tommy's load is up at the moment, but it's also completely possible his WP install is too bloated and it just can't finish the task before Apache times out. 2025-01-28 18:11:00 Warning 2a06:5b03:300:2200:c52b:85e8:f763:6422 mod_fcgid: read data timeout in 45 seconds, referer: http://testingthis.helioho.st/wp-admin/options-general.php?action=updraftmethod-googledrive-auth&state=success%3As-f104f7d96c98f1d65cb192d4247aee16&access_token=eWEyOS5hMEFYZU84MFQtQ3lETTJXSWNBSUlyNjlSOXVfNk90V2UwZVdWTXVTT2sxTmZvT1NkVTlvS0U2bFVvVmU2ckpoWXlsVTgzS05FOVBVR2hOSXBnZXZTaEFURmxHR1NZQXh5VzBoRWRoMzdPZXYwS09QQTBjUDB0Z05qLTFkTmd5c2tKcXc0cjJRR0JnOE1xd2JJSkR4Szhtb25wSEowcjQwUDYzc1Z6UW1Cb2FDZ1lLQVRRU0FSQVNGUUhHWDJNaXBMc200ekFLZ1d6ZEN4eHdvR05tVlEwMTc1&user_id=ZTg4OTcyN2UzMTY2ODBhMTc2YmMzNjdiNjc3YzZjMTU3NmMxOGNiYmJiNTA0NjlkYWI4OTdmYjBkOWJkY2QwZA%3D%3D Apache error 2025-01-28 18:11:00 Warning 2a06:5b03:300:2200:c52b:85e8:f763:6422 (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://testingthis.helioho.st/wp-admin/options-general.php?action=updraftmethod-googledrive-auth&state=success%3As-f104f7d96c98f1d65cb192d4247aee16&access_token=eWEyOS5hMEFYZU84MFQtQ3lETTJXSWNBSUlyNjlSOXVfNk90V2UwZVdWTXVTT2sxTmZvT1NkVTlvS0U2bFVvVmU2ckpoWXlsVTgzS05FOVBVR2hOSXBnZXZTaEFURmxHR1NZQXh5VzBoRWRoMzdPZXYwS09QQTBjUDB0Z05qLTFkTmd5c2tKcXc0cjJRR0JnOE1xd2JJSkR4Szhtb25wSEowcjQwUDYzc1Z6UW1Cb2FDZ1lLQVRRU0FSQVNGUUhHWDJNaXBMc200ekFLZ1d6ZEN4eHdvR05tVlEwMTc1&user_id=ZTg4OTcyN2UzMTY2ODBhMTc2YmMzNjdiNjc3YzZjMTU3NmMxOGNiYmJiNTA0NjlkYWI4OTdmYjBkOWJkY2QwZA%3D%3D Second, there's these access denied errors. His WP extension is trying to change a server-wide setting and is failing because users aren't allowed to change those. mod_fcgid: stderr: WordPress database error Access denied; you need (at least one of) the SUPER privilege(s) for this operation for query SET GLOBAL max_allowed_packet=33554432 made by do_action('wp_ajax_updraft_ajaxrestore'), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Admin->updraft_ajaxrestore, UpdraftPlus_Admin->prepare_restore, UpdraftPlus_Admin->restore_backup, Updraft_Restorer->perform_restore, Updraft_Restorer->restore_backup, Updraft_Restorer->restore_backup_db, UpdraftPlus->max_packet_size, referer: http://testingthis.helioho.st/wp-admin/options-general.php?action=updraftmethod-googledrive-auth&state=success%3As-f104f7d96c98f1d65cb192d4247aee16&access_token=eWEyOS5hMEFYZU84MFQtQ3lETTJXSWNBSUlyNjlSOXVfNk90V2UwZVdWTXVTT2sxTmZvT1NkVTlvS0U2bFVvVmU2ckpoWXlsVTgzS05FOVBVR2hOSXBnZXZTaEFURmxHR1NZQXh5VzBoRWRoMzdPZXYwS09QQTBjUDB0Z05qLTFkTmd5c2tKcXc0cjJRR0JnOE1xd2JJSkR4Szhtb25wSEowcjQwUDYzc1Z6UW1Cb2FDZ1lLQVRRU0FSQVNGUUhHWDJNaXBMc200ekFLZ1d6ZEN4eHdvR05tVlEwMTc1&user_id=ZTg4OTcyN2UzMTY2ODBhMTc2YmMzNjdiNjc3YzZjMTU3NmMxOGNiYmJiNTA0NjlkYWI4OTdmYjBkOWJkY2QwZA%3D%3D

Sure. What OS do you want on the VPS? Is Ubuntu 24 fine? Also, is plain SSH access fine, or do you want a control panel like Hestia installed on it for you?

Which VPS plan did you mean to purchase, and what OS do you want? Do you want a control panel installed (VPSes come as an empty linux box with SSH access by default)? You can review the plan options here: https://heliohost.org/vps/ Once we decide, stop at the payment page and let us know here in this topic what you picked. Krydos can exchange your Morty plan balance for a VPS for you. There may be additional questions he'll need answers to that I missed (you're the first to ask to exchange a Morty account for a VPS). It looks like you paid $10, so it would convert to 2 months of $5 Mars VPS pretty easily. There's no discount for prepaying a VPS unless you purchase 6 months at a time though, so exchanging a Morty plan for a VPS will result in loss of the $2 bonus you got on the Morty plan. Also, do you want the Morty account moved back to Tommy since it was moved from there, or do you want it deleted entirely?

Krydos can check on this, but I wonder if this error is related to us updating mariadb on the server...

Your account sent a ton of emails again, and we got flooded with non delivery reports. This is the second time your account has been suspended for email related issues. I'm going to let Krydos handle this one because he's the one who suspended you and saw the issue happen, so he has more information on the issue, but be aware that you may end up needing have your account reset to be unsuspended since this is the second time it's happened. Escalating.

Duplicate request.

Domains added. They can take up to 2 hours to work.

Glad to see its working for you now. Please let us know if you need anything else.

That's a pretty common issue and is caused by database user passwords needing to be changed. Try the steps in this wiki article and see if it resolves your issue: https://wiki.helionet.org/PhpMyAdmin_MariaDB_Access_Denied_Error

Actually, yes they are supposed to be public (and will be once set anyway). That's the whole point of DNS. Just post them here and we can set them for you. Anybody can get MX and TXT DNS records for a domain with on a PC with built-in tools. For example: C:\Users\owner>nslookup Default Server: dns.google Address: 8.8.8.8 > set type=mx > heliohost.org Server: dns.google Address: 8.8.8.8 Non-authoritative answer: heliohost.org MX preference = 5, mail exchanger = alt2.aspmx.l.google.com heliohost.org MX preference = 10, mail exchanger = alt4.aspmx.l.google.com heliohost.org MX preference = 5, mail exchanger = alt1.aspmx.l.google.com heliohost.org MX preference = 1, mail exchanger = aspmx.l.google.com heliohost.org MX preference = 10, mail exchanger = alt3.aspmx.l.google.com > set type=txt > heliohost.org Server: dns.google Address: 8.8.8.8 Non-authoritative answer: heliohost.org text = "v=spf1 ip4:65.19.141.66 ip6:2001:470:1:1ee::3 ip4:65.19.154.94 ip6:2001:470:1:1ee::3004 ip4:65.19.154.90 ip6:2001:470:1:1ee::1002 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 include:_spf.google.com ~all" heliohost.org text = "google-site-verification=mo1pGBIXOuRiTsVqVPGUm6WLnCQhls29rcjFMmshLp0" heliohost.org text = "stripe-verification=4aa7dac6028e4ad35b65b7a9831dceaebe133f364a75a3302586af4e5eb96b65" >

Glad to hear its working now. lease let us know if you need anything else.

Do you want the forum account merged into your other one (npnbss)?

We'll need to add the domains back after you finish resetting your account. Please look for an email shortly with a link to create a new account. Your forum account username has been changed.

Domain added. It can take up to 2 hours to work.

Krydos can set up the Postgres access. As for Maria DB, you need to use tommy.heliohost.org for the host name, not tommy2.heliohost.org. Tommy2 has been retired.

Krydos can do this for you.