wolstech

It looks like you just created your account today. Websites can take several weeks to months to appear on Google. It just happens whenever Google gets around indexing it. We don't have any control over that. You could sign up for the Google search console and submit it for indexing to help speed this up. As for the SEO tools in Plesk, we don't have a license for the premium version, so the rank tracker feature does not work. The free version only has the site audit.

Krydos might have more of an idea about why this would happen. I'm not terribly familiar with Python...escalating.

Yeah, Laravel breaks your account if you delete it after installing it using the toolkit. There is no uninstall option, you have to reset your account. Someone did submit a suggestion to Plesk for an uninstall/detach option for Laravel Toolkit (you can vote for it here on Plesk's site), but it has not been added to date. Do you want me to reset your account completely so you can start over (all content will be deleted)?

There's a Logs option in Plesk that show Python errors...they're a bit hard to read because of how Plesk formats them,. but the whole thing including the trace is there. The last line kind of explains it though...your error is this: ModuleNotFoundError: No module named 'pymysql' The modules available on Tommy are shown here: https://krydos1.heliohost.org/pyinfo/info3.12.py You can also request that module be added if you need it.

Python modules are installed globally on the Plesk servers. You're on Tommy, and Flask is already installed and on v3 on Tommy. We arent going to downgrade as it would break other users accounts, so hopefully your app can use v3. These modules are present but need to be updated. SQLAlchemy==2.0.40 Werkzeug==3.1.3 blinker==1.9.0 Jinja2==3.1.6 The rest are current. Escalating.

Response below from Krydos was lost due to a backup restoration:

[Responses lost due to a backup restoration] Was unsuspended on April 9, was for multiple accounts, turned out to be either family members or education accounts (forget which).

If the system won't let you use Paypal balance for a purchase, try sending the money manually. Try this link to send us money: https://paypal.me/heliohost Or you can try to Paypal the money using the email address admin@heliohost.org Once you get the money sent, post the transaction ID here. An admin will need to manually verify the transaction and move you if you do this, so it may take some time for you to be moved.

Are you using the same version of node? Is there a config file for it that you can edit? Krydos might be able to figure this out for you, but be aware that Google suggests that this library is discontinued because it used a dependency of its own (phantomjs) that is obsolete and no longer supported. Last release was in 2021...

Well, first I should correct myself on MariaDB...we use 10.5, not 11.5, so not the latest version (and in fact quite old). Some research on this suggests that this error is usually due to bad SQL syntax. The error means something in your SQL is trying to set a foreign key to an invalid value of 0. MySQL doesn't (or isn't supposed to) let FKs pointed to automatic primary key (auto increment) fields be 0...the reference would be invalid since automatic fields in MySQL start at 1 and are always a positive integer. If there's no correct value for a foreign key, it should be null , not 0. Whether the 0 being fed into that function is the result of Django doing something weird, being broken/different version, or you just have bad code is beyond my knowledge.

I'm not sure this is possible because Django is shared by everyone on the server...upgrading it might break many other users' software. Krydos would know for sure though.

Remote access enabled for IP specified. Host: lily.heliohost.org Port: 3306 Username: paladin2

Krydos has to do this.

Can you post the exact error message? Also, what database type are you using, and what database server did you use locally on your computer when testing? If it's mysql, note that our servers are running the latest version of MariaDB, which, while a fork of MySQL that is extremely compatible, may vary slightly in its behavior.

Installed.

If you need the name servers themselves, they are ns1.heliohost.org and ns2.heliohost.org.

Plesk takes up to 24 hours to reflect changes to disk space use after files are added or removed. It's not real time. I just manually ran the recalculation for yours, assuming everything is good it should drop to the expected 86MB for files within the next hour or so (recalc can take a while). Note that Plesk counts the entire contents of your home folder (which includes all addon domains too) on your main domain's disk space, instead of breaking it up across the addon domains the various document roots belongs to. It's just how Plesk works (though it does seem kind of silly). The space use reported for added domains only consists of things such as log files and mail. EDIT: Looks like Krydos beat me to it...

Please check your PMs for information regarding your Lily account.

Krydos can help with the WSGI and troubleshooting.

We believe this is resolved. The issue was what basically amounted to a DoS attack against the server's webmail service clogging up PHP. The offending IPs have been blocked and performance has noticeably improved. Please give it another shot and let us know how it performs. I'm no longer experiencing 504s when loading Grav on your account.

Update: There's something wrong with the server on our end that's causing this. You're not the only one affected, just the first to report it, hence thinking it was a site-specific issue. We're working to address the problem...I was able to briefly able to load your site in reasonable time during troubleshooting before the issue returned. We'll keep you updated.

We're looking into this. It looks like Johnny's PHP may have something wrong with it. You're not the only one seeing Gateway Timeout unexpectedly when Apache isn't restarting. I put a basic phpinfo on your account and renamed the .htaccess to disable that...even that won't run: http://wegocarryfirst.helioho.st/phpinfo.php gives a 504 for me.

We're re-evaluating this. It looks like Johnny may be broken...I can't even get phpinfo to run...

Apache restarts cause a 502, not a 504, for Johnny users. Your 504 is because your app is taking too long to return. The PHP process is timing out and being killed before it can return a webpage. Johnny is very slow. You're sharing a single server with over 1000 other people and almost 2500 other websites. Grav's docs make me think it's meant more for a VPS (it looks command line driven, our shared hosting doesn't have SSH access...), and some people report that it can be quite heavy on CPU resources despite its database-less design. Also, are you sure the software is configured correctly? Some software will time out like this if misconfigured. The options for this are going to be: Reconfigure the software (if its broken). Use different software. We can extend the timeouts on your Johnny account so they can run for longer. This will help reduce 504s, but your pages are still going to be very slow to load. You can buy a Morty subscription. That server is substantially faster than the free offerings. Morty is running on much newer hardware, SSDs, and has less than 100 users on it at the moment. If you want to try that, you can use this link for a 7 day free trial (this link is specific to your account). It will charge $5 after the 7 day trial if not cancelled, which is up to 6 months of Morty credit. If you go this route, please let us know after setting up the trial so we can confirm your account has moved. Buy a VPS. https://heliohost.org/vps/ That will give you a whole virtual server to yourself so you won't be competing with other users. Note that VPSes come as empty linux boxes with root SSH access, there's no control panel or web server unless you install one.

Domain added. It can take up to 2 hours to work. We can't add the WSGI access at the moment because the app doesn't exist yet. The WSGI file must exist before that can be requested. Let us know when the app has been installed and we can set that up for you.