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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech

    Tommy Upgrade

    Please clear your cache. The domain plj.my.id is working for me.
  2. It looks like this was solved since I see a Tommy account under the email address associated with your forum account. Please let us know if you need anything else.
  3. If you need a second domain added to that account, we can do that for you. You can host up to 10 domains on a single account.
  4. Unsuspended. It may take a few minutes to work again.
  5. You’re suspended for having more than one account. Users are only allowed to have one account. Which account would you like to keep?
  6. What exactly is the issue here? That flask app is working properly.
  7. Did the entire key copy and fit in the TXT record? Plesk often generates DKIM keys that are longer than normal, and a lot of DNS providers require extra steps to make them fit since they often exceed 255 characters, in which case you have to break them into multiple rows in the same record. Also, be sure not to turn DKIM off once you configure it unless you want to regenerate the key.
  8. What is the IP that you think is blocked? The one you're posting from is not, though there are a bunch of blocked IPs from your country. All of the IPs that are blocked are for failed IMAP logins, so if you have a mail client set up, please turn that off first...
  9. You’re suspended for having more than one account. Users are only allowed to have one account. Which account would you like to keep?
  10. No problem. Let us know if you need anything else
  11. Try using tommy2.heliohost.org as the hostname instead. Username and password should be the same as plesk. Note that you must use the actual username gvr590, not your email address, for FTP.
  12. That value can be a few things. If you leave blank or put / in there, FTP will default to your home folder. Since you have a legacy account, you can enter public_html (or perhaps /public_html with a leading slash) if you want FTP to default to the document root of your main domain. New accounts would use httpdocs or /httpdocs instead.
  13. Aliases are fixed already, there's just no UI to add them and it's not thoroughly tested (though "accidental testing" of the fix shows it works...). We can add an alias manually if they want one (in this case it would require removing the addon domain first).
  14. wolstech

    Tommy Upgrade

    Yes it will. New Tommy uses a single IP like Tommy2 did before that DDoS attack...
  15. This usually happens when your IP is blocked...the one you posted from isn't blocked though. What are the public IP address shown on this site for you? https://whatismyipaddress.com/
  16. Change the server to tommy2.heliohost.org. Using your own domain for the server name is a known issue. Also, if port 143 doesn't work, try port 993 with SSL or TLS encryption, and select the option for require logon with SPA.
  17. wolstech

    Tommy Upgrade

    Because a large number of our users run older software that needs them. Also, the vast bulk of PHP software available out there requires 5.6 or older even though it hasn't been supported in years. I even actively develop a 5.6 app myself. One of our priorities when it comes to supported features and versions is user retention.
  18. Thank you for the information. Your account has been unsuspended. It may take a few minutes to start working again
  19. Can you explain the contents of the ~/httpdocs/new.brokercash.hu folder? It looks an awful lot like a phishing site (appears to be a clone of a legitimate site found at brokercash.hu).
  20. Your account is on johnny, not Tommy. If the password doesn’t work, try resetting it at https://heliohost.org/reset/
  21. I would recommend using laravel toolkit to set up and manage the laravel install as it will do this automatically.
  22. Your account has been reset again, and this time should create on new Tommy.
  23. We can, but we have to delete your account and reinvite you a second time. Are you OK with that?
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