wolstech

The ability to pay to not go inactive is a feature of the Morty plan that's coming soon. Morty also won't have load suspensions either (price goes up instead). As long as the bill is paid and you don't violate the terms of service, a Morty account will stay up indefinitely. We're hoping to release that plan later this year, but there's a lot of development work needed yet.

I haven't heard anything, but then people do ask for things like module installs on occasion, so the environment is subject to changing. Also, these are in the logs for your account. I'm not exactly sure what would suddenly start causing them, but suspect high load could be to blame as it is a common cause of timeouts. They seem to have started regularly occurring on Feb 4. Krydos would know more about this. 2024-02-11 13:46:07 Error 2001:470:1:1ee::2009 (70007)The timeout specified has expired: AH00574: ap_content_length_filter: apr_bucket_read() failed Apache error 2024-02-11 13:46:07 Error 2001:470:1:1ee::2009 (70007)The timeout specified has expired: AH02550: Failed to flush CGI output to client Apache error 2024-02-11 13:46:07 Error 2001:470:1:1ee::2009 7970#0: *329872 upstream timed out (110: Connection timed out) while reading upstream nginx error

That account is already active.

Krydos can set this up for you.

What database and what database username?

No inode limit, though we do have a disk space limit of 1000MB as well as the CPU and RAM usage limits.

Accounts gwxy and scorn have been merged. In addition, backups of these accounts from prior to the merge are available at https://heliohost.org/backup/ if anything has gone missing. Note that your databases will have the wrong prefix because of the merge. It would be best practice to copy these databases into new ones that use the phpidc_ prefix and drop the old ones, however you will also need to set up new DB users and update your software configuration to use the new DBs.

https://heliohost.org/dashboard/load/ Also, it's not just WP itself (which is already garbage) that causes high load, but it's extensions also make the load worse. Three of the worst extensions for load are woocommerce, elementor, and wordfence. If you use these, removing them will substantially improve performance.

Which domains and databases do you want merged into phpidc?

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

If you're moving only the website, update the A record to point to 65.19.141.77. If an AAAA record also exists, you can either delete it or point it to the IPv6 address shown in Plesk. Note that if your website will also need to send emails alongside the mail service hosted at godaddy, you will need to update your SPF record to allow Tommy to send email.

I can remove those as well... Removed.

Donation verified and space added. It may take a few minutes to show up since the system is still thinking on my end...

Please set the name servers to ns1.heliohost.org and ns2.heliohost.org. If you prefer to use external DNS, you can create A and AAAA records pointed to the IP addresses shown in plesk instead.

You're suspended for two reasons: High CPU load and having more than one account. Users are only allowed to have one account. Which account do you want to keep?

Krydos can do this for you.

Krydos can do this for you.

For Heliohost, Spam includes (but is not limited to) activities such as: Sending email to a user that they didn't specifically request or agree to receive (common examples would be buying an email list or scraping email addresses then sending advertising to them). Sending unsolicited advertisements to users who signed up to receive non-advertising email. Sending emails intended to deceive users or steal personal information (phishing). If we receive a spam complaint from someone you send email to, your account will receive a permanent ban.

Invite sent. Please check your email to create a new account.

Java support was removed from the free shared hosting in 2021 when we switched to plesk. It may be added back in the future. For the time being, you'll need a VPS to run Java.

At this time, we will not be approving any increase to the 50 per day and 10 per hour limits on your account. For the vast majority (more than 99% of users), these limits have been shown to be suitable for things such as registration/validation emails to be sent by sites hosted here while preventing use of the service for advertising, spam, and phishing campaigns. If you need additional email capacity or intend to send bulk email in the volumes you're discussing, you will need to consider external email services designed for sending bulk email.

Just wait. I already escalated it. He can sometimes take 24-48 hours to work these, but he usually gets to them much quicker.

That's because SPF and DKIM aren't set up. Krydos needs to fix it since you're using our DNS.

This usually happens when your IP address is changing too frequently (common if you're using a mobile plan as your internet connection). Please try using a VPN and see if the issue persists.

Your account won't be able to receive or send email because there is no functional domain on your account. You need to finish setting up DNS for your domain before sending and receiving of email will work. You can either point to our name servers (ns1.heliohost.org and ns2.heliohost.org) or for external DNS, you'll need: A record pointed to 65.19.141.67 AAAA record pointed to the IPv6 shown in Plesk MX record pointed to johnny.heliohost.org SPF TXT record with the value "v=spf1 include:johnny.heliohost.org ~all". If you would like webmail, create an additional A record called "webmail" pointed to 65.19.141.67 You can check email using an IMAP client: Host: johnny.heliohost.org Username: <full email address> Password: <email password set when you create the mailbox> We are unable to provide support for external webmail clients as we have no control over the manner in which they access the server. You can try using the settings above if they allow you to specify a server to log into separately from the email address, but most do not.