wolstech

You were suspended for high server load. Something on your account was using a lot of CPU. The most common causes of excessive CPU usage are leaving SFTP sessions open too long, excessive cron/scheduled task usage, scripts that are too heavy (e.g. video converters), or scripts that are broken (e.g. stuck in infinite loops). Since it's been 9 days, I don't have a load chart to look at for your account to tell you exactly what process used the CPU. Your account has been unsuspended. You should be able to log in within a few minutes and domains can take up to 2 hours to function.

Your site is working properly on my side. Is this still an issue?

A 504 on Johnny usually means the server is overloaded or a script that is too heavy or broken (it's caused by a timeout due to something that can't finish fast enough). Could be anything from DDoS to someone else overusing resources. Lets see if Krydos might have more information on what happened, as the load charts I can see on our side only show the past hour...

Appears to be working again. Keep in mind that these errors are normal during Apache restarts on Johnny (502) and Tommy (appears as a 504 instead of a 502), and can last up to 10 minutes. Apache restarts occur about every 2 hours. https://wiki.helionet.org/502_Bad_Gateway Morty users don't experience these because the restarts complete in seconds due to the server being both much faster/newer, and less crowded.

What IP is the external connection coming from? We can check if its blocked. Also, you should be using tommy.heliohost.org:3306 (or if you moved back to Morty, morty.heliohost.org:3306). While it may sometimes work, we do not officially support using the user domains for SQL connections.

Try using tommy.heliohost.org as the hostname instead of your domain. Also, since your account moved, make sure the remote access is still enabled for the database.

DKIM, SPF, and DMARC have been set up for the domain ekm.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

You're suspended for having more than one account. Users are only allowed to have one account. Which account do you want to keep?

The node proxy has also been removed and you've been unsuspended. Your site should work again within the next two hours. The files do look like they were there since February, so it is quite likely we missed them on our side during the inspection when they should've been included in the list of things that needed to be removed. Our apologies for the inconvenience.

We just reviewed your account after 24 hours to confirm proxy removal, and noticed you removed the PHP proxy as requested, only to instead set up a NodeJS proxy. This is still a violation of the terms of service. Absolutely NO proxies or tunnelling software is allowed on Plesk accounts, regardless of the implementation or programming language used. We've seen it all, PHP proxies, python proxies, node proxies, vless/xray proxies wrapped in nodejs, Cloudflare tunnels daemons launched via node and disguised as temp files, etc. All of these violate the TOS and are prohibited. As a result, you've been suspended again. Please let us know when you're ready to remove the new proxy you installed and we'll unsuspend you again.

Domain added. Since you use Cloudflare, be sure to create the relevant A record so the domain will work. The domain can take up to 2 hours to function.

Domains must have a TLD or parent domain. Do you want massage-sergey.helioho.st?

The specified file has been deleted and you've been unsuspended. The 503 error may take up to 2 hours to go away. The only other large files found were in a cache folder. In addition, while reviewing your account, it appears that a proxy may be installed (based on looking at px.php, phpxy.php, and related files in the httpdocs folder). Proxies are not allowed on Plesk accounts per our Terms of Service. Please delete these scripts and all related files within 24 hours. If you wish to run a proxy, they are allowed on our VPS plans.

Increased, it'll take up to 2 hours to become effective. For the space, 920MB of it is in files. Those Moodle installs are much more than 74MB each. The private folder is softaculous backups.

Domain added. It can take up to 2 hours to function. We don't offer self-service DNS editing at this time. You would need to provide the records you need and we would have to change them on our end if you need custom entries when using our name servers.

We found the invite. It looks like you're half-registered (it shows you clicked the link but did not finish registration, stopping at/after the password screen). Click the link in your welcome email again and see if it will let you complete the registration.

You're welcome Glad to see you were able to get the logs and fix the code issue. Please let us know if you need anything else.

It takes up to 2 hours for a change to development mode to take effect. Wait 2 hours then try again and it should provide more information. If for some reason it does not, we can escalate it at that point so Krydos can take a look at the logs for you.

Looks like the Apache restart finished or has been unstuck, though the server is still seeing quite a bit of load. Your website is currently up.

Apache looks like it got stuck while restarting as there's a large number of other maintenance tasks piled up behind the restart in the queue. I'm waiting for a response in a staff channel about it...

Domain added. The domain may take up to 2 hours to function, and since your account is also mid-move, it may need to wait until the move finishes as well.

We are only able to reset a password and send it to the addresses on file for security reasons. That said, there are two different email addresses on this account (they look like these...primary: zonar***@gmail and secondary: emi***@gmail). Do you perhaps have access to the secondary email address (it's likely the email address on your paypal account since you've been on Morty in the past)? If so, we can send a password reset to that one instead for you.

It does look like you have a Plesk account (retrope) but it does not use that email address for its contact info. It has an gmail address. If you’re looking for a historical account from back in the cPanel days, and not your current Plesk account, those were deleted several years ago.

Your account has been unsuspended and the mailbox passwords for all of your mailboxes have been randomized. You'll need to reset your mailbox passwords to use them. I also removed the forwarder from diretoria@escolasmt address. Forwarded emails count as sent messages (and you had 4 recipients, so each email it received caused 4 emails to be sent). We highly recommend not using forwarders, as just receiving mail will cause you to exceed your mail limit through no fault of your own. Users are limited to 50 sent emails per day for the entire account, so with that forwarder, receiving just 13 emails would've caused you to exceed the limit.

Apologies for the delay on this, I'll take a look at it in a little while when I'm at a computer for you.