wolstech

Domain added. Since you use Cloudflare, be sure to create the relevant A record so the domain will work. The domain can take up to 2 hours to function.

Domains must have a TLD or parent domain. Do you want massage-sergey.helioho.st?

The specified file has been deleted and you've been unsuspended. The 503 error may take up to 2 hours to go away. The only other large files found were in a cache folder. In addition, while reviewing your account, it appears that a proxy may be installed (based on looking at px.php, phpxy.php, and related files in the httpdocs folder). Proxies are not allowed on Plesk accounts per our Terms of Service. Please delete these scripts and all related files within 24 hours. If you wish to run a proxy, they are allowed on our VPS plans.

Increased, it'll take up to 2 hours to become effective. For the space, 920MB of it is in files. Those Moodle installs are much more than 74MB each. The private folder is softaculous backups.

Domain added. It can take up to 2 hours to function. We don't offer self-service DNS editing at this time. You would need to provide the records you need and we would have to change them on our end if you need custom entries when using our name servers.

We found the invite. It looks like you're half-registered (it shows you clicked the link but did not finish registration, stopping at/after the password screen). Click the link in your welcome email again and see if it will let you complete the registration.

You're welcome Glad to see you were able to get the logs and fix the code issue. Please let us know if you need anything else.

It takes up to 2 hours for a change to development mode to take effect. Wait 2 hours then try again and it should provide more information. If for some reason it does not, we can escalate it at that point so Krydos can take a look at the logs for you.

Looks like the Apache restart finished or has been unstuck, though the server is still seeing quite a bit of load. Your website is currently up.

Apache looks like it got stuck while restarting as there's a large number of other maintenance tasks piled up behind the restart in the queue. I'm waiting for a response in a staff channel about it...

Domain added. The domain may take up to 2 hours to function, and since your account is also mid-move, it may need to wait until the move finishes as well.

We are only able to reset a password and send it to the addresses on file for security reasons. That said, there are two different email addresses on this account (they look like these...primary: zonar***@gmail and secondary: emi***@gmail). Do you perhaps have access to the secondary email address (it's likely the email address on your paypal account since you've been on Morty in the past)? If so, we can send a password reset to that one instead for you.

It does look like you have a Plesk account (retrope) but it does not use that email address for its contact info. It has an gmail address. If you’re looking for a historical account from back in the cPanel days, and not your current Plesk account, those were deleted several years ago.

Your account has been unsuspended and the mailbox passwords for all of your mailboxes have been randomized. You'll need to reset your mailbox passwords to use them. I also removed the forwarder from diretoria@escolasmt address. Forwarded emails count as sent messages (and you had 4 recipients, so each email it received caused 4 emails to be sent). We highly recommend not using forwarders, as just receiving mail will cause you to exceed your mail limit through no fault of your own. Users are limited to 50 sent emails per day for the entire account, so with that forwarder, receiving just 13 emails would've caused you to exceed the limit.

Apologies for the delay on this, I'll take a look at it in a little while when I'm at a computer for you.

Unblocked. It was listed as DDOS, so was the firewall trying to mitigate downtime on Johnny due to an attack (the user whose site was the target of that attack since been banned). During these attacks, anyone who opens more than a few connections to the server is prone to being blocked, including users unrelated to the attack and visitors to your website. In the event of another attack it is completely possible you'll get blocked if you access your site during the attack.

We keep VPSes for ~30 days past their shutdown date as we only have a limited amount of resources. Below are the dates associated with your VPS. We kept it running for 2 full months without payment (January 11 to March 11, with a warning sent on March 3), then gave you another 30 days to renew it after it was turned off. You had the opportunity to renew it at any point between January 11 and April 10 (3 full months) and failed to do so, so it was deleted. VPSes are not free, and users who do not make their payments in a timely manner are subject to cancellation so the resources can be sold to someone who will actually pay. We've got to keep the lights on somehow. Signed Up 2020-06-22 07:23:05 Expires 2026-01-11 18:16:02 Warned 2026-03-03 18:11:48 Shutdown 2026-03-11 20:01:13 Deleted 2026-04-10 21:30:02 At this point, your next step is to use the link Krydos provided in the last email if you wish to have your service restored. Since it's past its deletion date, your IP address and VPS slot number will change when the VPS is recovered. Here is the link again if you wish to resume service: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=VUKC33MKF2CSY

Yes we do. It can be configured via .htaccess.

Glad to hear it's working. Please let us know if you need anything else.

There was one IP address blocked in these ranges. It has been unblocked, can you try it again now? If it still doesn't work, I'll have Krydos take a look.

The firewall probably blocked it. Do you know what IP address the connection comes from?

Your account is being reset. You'll receive an email when the reset is complete to create a new account. As for the space usage, it was caused by 539MB worth of laravel logs in ~/httpdocs/storage/logs because your app was crashing repeatedly. The logs were almost entirely stack traces caused by a missing route.

After you were unsuspended, your site was promptly attacked by 250+ IPs all at once, which caused substantial downtime for thousands of other websites. In addition, upon further review, we've determined that your account is also violating the terms of service (specifically the clauses that prohibits offering modifications or cheats for online games as well as copyright infringement, your script is apparently some kind of keygen or licensing tool for PUBG or a PUBG cheat). Due to the substantial downtime caused by your site as well as the TOS violation, HelioHost has chosen to issue a permanent ban from our services. You will need to find a new host.

You got suspended because your site suddenly started consuming an excessive amount of CPU and slowed the server down. The usage was coming from PHP. Either your site suddenly saw a massive surge in traffic (e.g. got posted on reddit), it got hit by a bot attack that caused excessive traffic/usage, or something on your account malfunctioned (e.g. buggy code stuck in an infinite loop). Please resolve the issue quickly. Unsuspended. It may take a few minutes before you can log in again, and up to 2 hours for domains to function.

Cases can take up to 24 hours to receive a response. Repeatedly replying to your own case will delay response time, as our system moves you to the back of the line each time a reply is added. Also, as a reminder, all of our staff are unpaid volunteers who assist here in their free time, and have responsibilities outside of HelioHost such as a full time job. As a result, staff are not always online. Please be patient until you receive a response, as we work cases in the order received with the oldest requests first.