wolstech

I'll have Krydos take another look, but considering what was posted in your last topic and the fact the issue returned, it sounds like what you're running might just be too heavy. I'm not sure if there's further reduction possible or not. If not, the permanent fix may require buying an upgrade. I'm not sure if a trial would be possible for the upgrade to see if it would actually fix the issue before buying it. Escalating again to see if any further improvement can be made.

That domain cannot be added because the contents of your account violate the terms of service. Note that this prohibition also includes selling access to IPTV and related services, even if the actual content is hosted elsewhere, becuase IPTV and related services are illegal in the USA where we are located (copyright infringement).

Try logging in using your username duukey instead of your email address. If the password doesn't work, you can reset that at https://heliohost.org/reset/ If you're still unable to log in after trying the username and a password reset, let us know and we can manually reset your password for you.

VPS admin would need to check on this for you.

Removed.

Escalating to have this turned off for you.

Domain added. Please be sure to configure DNS by either using NS records pointed to our name servers (ns1.heliohost.org and ns2.heliohost.org), or by using A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

Our email system converts all emails to plain text, so we cannot see the highlighting. Can you please list just the ones that are missing?

What username are you trying to use to log in? The account that I think is yours (sharecirclee) is active on Morty on my end, and the website is working fine.

Usually this lasts about 10 minutes, so 30 is a bit excessive. Escalating.

Did you try again in a bit as it says? For Johnny users, this is normal every day around 1100-1200 EST when the server performs its routine database restart.

Please see his topic here: https://helionet.org/index/topic/67161-hh150906-re-possible-terms-of-service-violation-detected/ We can combine the accounts or add a second domain to his account if he wants. That way you can have your own site while there's still only 1 account. We just need his approval and need to know the name of domain the second site should have.

Also, if you want to have a second website for your daughter to use, you can have up to 5 websites on a single account. Just let us know the domain name you want and we can add it to your existing account for you.

That account was already reset an hour ago.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

No. That said, it will still get killed if you exceed your load limit and get suspended. As of right now, it looks like the script is using so few resources that that won't be an issue.

Krydos will need to look at this. It show active in the admin tools on my end but is still displaying an inactive page...

Escalating...

It looks like its working to me. If you replace the files, you may need to expressly restart the app in Plesk, and/or wait 2 hours for Apache to restart before you see any changes. During that time, you may see errors. https://api.qutegifts.co.uk/api/health

We don’t allow outbound on nonstandard ports by default. I assume the remote end’s port can’t be changed? If not Krydos can unblock it.

That module doesn't appear to be installed, but we may be able to add it. If you decide to run it here, let us know and we can look into whether that can be installed for you. You can see a list of modules available on Tommy here: https://krydos1.heliohost.org/pyinfo/info3.12.py

I wonder if the Tommy upgrades last week broke it. Kind of weird that you can't change the password, as that would usually be the first suggestion. Are you using FTP(S), or SFTP? I would suggest trying SFTP if possible (use tommy.heliohost.org as the host name, port 1373, and you plesk username and password for the credentials).

That's normal for new accounts since we don't set those up by default. DKIM, SPF, and DMARC have been set up for the domain potato-launcher.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

No problem. I've unlinked your paypal account from the imaraproducts account and have unsuspended both accounts. It can take several minutes before you'll be able to log in, and the domains can take up to 2 hours to function. In the future, please contact support before you buy an account for another person. The suspension occurred because our system detected that you suddenly bought a second account that wasn't on Morty, which is prohibited as you're aware. Note that if we detect similar or cross-hosted content on either of these accounts, or if we detect the same user logging into both accounts, they may be subject to resuspension and a requirement to move to Morty to be unsuspended.

Apologies for the delay on this. Your account has been unsuspended and should work again in the next few minutes. The domains can take up to 2 hours to function.