wolstech

That's normal for new accounts since we don't set those up by default. DKIM, SPF, and DMARC have been set up for the domain potato-launcher.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

No problem. I've unlinked your paypal account from the imaraproducts account and have unsuspended both accounts. It can take several minutes before you'll be able to log in, and the domains can take up to 2 hours to function. In the future, please contact support before you buy an account for another person. The suspension occurred because our system detected that you suddenly bought a second account that wasn't on Morty, which is prohibited as you're aware. Note that if we detect similar or cross-hosted content on either of these accounts, or if we detect the same user logging into both accounts, they may be subject to resuspension and a requirement to move to Morty to be unsuspended.

Apologies for the delay on this. Your account has been unsuspended and should work again in the next few minutes. The domains can take up to 2 hours to function.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create A and AAAA records pointed to the IPs shown in Plesk.

The memory and execution time values are intentionally limited to prevent excessive load. You'll need a VPS if you want the settings you listed. Note that we generally recommend not using Wordpress at all due to how bloated it is. https://wiki.helionet.org/WordPress As for the upload and post sizes, we can easily increate those for you. What version of PHP do you use?

Mail in a box looks like it should run on a mercury plan, though you may want to go for a Mars plan if you want the extra disk space. An extra GB of RAM might not be a bad idea either as the recommended requirements suggest 2GB, but you can always upgrade this later. Mailcow is bloated and probably won’t run well on the cheaper VPS plans due to being designed around docker. Docker adds quite a bit of overhead.

This issue has been resolved. The mail server wasn't working on Tommy because of an issue with an SSL certificate.

I created a new mailbox called test on your domain and it has the same issue...perhaps this is related to the updates done yesterday? Escalating.

Escalating so Krydos can cancel it for you.

You should be able to log into your dashboard via our website and cancel it from there. https://heliohost.org/login/ Make sure you use the username associated with the VPS (wishplorer) to log in. If you're unable to cancel it yourself, let me know and I'll have Krydos cancel it for you.

The missing 0.5 is because you sent a really short message and used HTML formatting without proper tags (this is probably a mail client issue, a real message in plain text would've passed the tests that caused the 0.5 to be taken off). You should be good.

DKIM, SPF, and DMARC have been set up for the domains chiquipolis.com and backupchiquipoli.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Morty is quite a bit faster than our other servers, you don't get suspended for excessive resource (you get charged an overage fee for the excessive usage instead), and there's also 30 day login requirement (the account stays active as long as you keep paying). Morty accounts do cost a minimum of ~$1/month though (or more if you use excessive resources).

Your account has been reset. When it finishes, you'll receive an email with a link to create a new account. If you need any data from the old account, a backup will be available at https://heliohost.org/backup/ once the reset is complete.

Domain added. Please be sure to configure DNS with either NS records pointed to ns1.heliohost.org and ns2.heliohost.org or A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

These aren't set up by default. What domain do you need these set up on?

Domain added. It can take up to 2 hours to function.

What domain do you want added?

No worries, thanks for letting us know it's two people in the same house. We'll cancel the suspensions on qutegifts and thepottervault. It looks like ninagart is already deleted.

Domain changed. Please be sure to configure DNS for the new domain using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records pointed to the IPs shown in Plesk. It can take up to 2 hours to function. If any data is missing after the change, a backup is available at https://heliohost.org/backup/ of the account from prior to the domain change.

That account has already been unsuspended. For the new domain, please use ns1.heliohost.org and ns2.heliohost.org as the name servers.

Unsuspended and domain added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

Those usually get created when scheduled tasks are used to allow for common system commands to work. Did you set up a scheduled task around that time yesterday?

Username stays the same as it was on Tommy (ittech689). If you forgot the password, you can reset it using this link: https://heliohost.org/reset/ (it looks like you tried a few times). Note that our password reset emails sometimes go to spam. If you're not able to receive the automated reset email for some reason, we can manually send you one instead, but it can only be sent to the email address on file.

That domain can't be added because your account currently has a pending suspension for violating the terms of service.