wolstech

Something you have on your site looks like it started generating a bunch of load around 1600 UTC yesterday (the cliff on the right side is the suspension causing it to drop to 0). Did you change something recently? Either way, you've been unsuspended. Please look into the cause of the load quickly. It may take a few minutes to work again.

Krydos has to do this.

I was kind of curious too so I looked. Looks like some sort of Laravel-based streaming application called MovieBlast. Laravel is notorious for being extremely bloated...basically the WP of development frameworks, so not surprised about the load. The program also contains json files that make some references to node components as well, but I don't actually see the node app...

Something on your account was causing too much load. Please watch your load here: https://heliohost.org/dashboard/load/ and make adjustments to your site if needed to keep it under the limit. Unsuspended. It can take a few minutes to work again.

Back in 2020 you hosted Scientific Cart on an account called tarkeshw. The email address is the same as your current tarkesh7 account (same exact email address, but "backup" added to it). https://helionet.org/index/topic/38645-solved-suspended-tarkeshw/#comment-170964 Care to explain why this was done if the site isn't yours? At minimum, you work for scientific cart by your own admission, and our systems have shown that you definitely log into their hosting account, so you likely run their website for them too (assuming you don't just own scientific cart in its entirety...we cannot prove such ownership). We often grant requests for 2 accounts when someone runs a business website, but such requests are supposed to be made before you violate the terms of service. I won't comment on the Tommy account issue other than to say I don't believe anyone in that group was ever moved back to Tommy as we don't have the resources available on Tommy to do so. This may change in the future once Morty becomes available, as a substantial number of Tommy users have expressed interest in moving to Morty. I will ask you one final time. Please answer these questions completely and truthfully: Do you own or operate Scientific Cart, or manage their website for them? If so, why didn't you just ask for a separate account for the business, or approval to maintain their account for them? It's a common request and is usually approved if asked for in advance. Note that for our purposes, "managing someone else's account" is considered the same as having 2 accounts yourself. Users are not permitted to manage someone else's account with prior approval. If you don't own scientific cart and/or are not responsible for their website, can you explain why their site was previously hosted under an account whose username and email address are nearly identical to your personal tarkesh7 account? Can you explain why you denied accessing the second account back in December and claimed it was a random occurrence in a cybercafé, despite the fact you're affiliated with Scientific Cart by your own admission? The probability of someone else randomly logging into their account from the same cybercafé computer as you is extremely small, especially when you're affiliated with them and they appear to be a very small business.

Multiple accounts for the third time, tarkesh7 and sccart, the same accounts as last time... Your history here is a bit rocky... High load due to WP being too heavy (4x, we agreed to give you a fourth chance at one point) Multiple accounts (3x, once in 2020, once in December 2023, and this post) Lying to staff (1x, December 2023, denying you had a second account In this post, also see the paragraph below) Last time this happened, you denied knowing anything about a second account and claimed it was because you used a shared computer in an cyber cafe. The same exact thing was detected again the other day (same device seen accessing both accounts in a short period of time), so I actually spent some time on research and discovered you do likely own/manage the second account in violation of the terms of service. Your Wordpress DB on the tarkesh7 account contains a post in which you appear to be listed as the editor-in-chief of Scientific Cart, the service whose site is hosted on the second account. In addition, you previously hosted the scientific cart site on an account called tarkeshw back in the cPanel days that has an email address linking it to your current tarkesh7 account. I should also remind you of the following: HelioHost has a 3 strikes policy for repeated suspensions for the same issue, especially if there is no constructive effort being made towards resolution...this is your third strike for multiple accounts, and the last time it happened you denied it instead of working to resolve it. Lying to staff can lead to a permanent ban for a single infraction. You can host more than one site on a single account, and accounts can be merged to resolve multiple account issues with no effort on your part. We've previously approved users requesting to have separate personal and business accounts. This would've been an option had you not lied to staff. Would you care to explain?

To others who find this, the rules are one account per human being, not one account per email address. That one account can host up to 10 separate domains/sites.

It's not broken. You're not suspended for inactivity. The reason is listed as: I'll let Krydos handle this as he was the one who suspended you. I don't know what commands were run so cannot elaborate any further.

Krydos has to do this.

No, a full reset deletes the entire account including its content. You'd have to make a backup beforehand, then manually restore everything afterwards. The 1zm folder has been deleted.

No problem. Glad to hear you're happy with the service Please let us know if you need anything else.

Your domain has been changed back to ninjasr.heliohost.org. It may take up to 2 hours to work.

Sent. It went to the email address that was on the second deleted account. If you need it sent to a different one, please let me know.

Nine years ago…woof. No wonder this wasn’t excluded. (We upgraded the multiple accounts detection system recently to auto-suspend offenders). If the same network and/or computer is used, yes they will be considered the same person. You can host more than one site on a single account to simplify things. That may be easier for you to remember to log into, and would solve this. That said, if you still want two accounts for some reason, since this is already approved, go ahead and create two new accounts and then let us know what the usernames are so we can exclude you from the multiple account scanner. I’ll send an invite for the second one in a little while. It is likely they will get suspended again shortly after creation until we get them excluded. If that happens I’ll just unsuspend them for you.

Options -Indexes does nothing on our server because they're already off by default. Setting +Indexes (enable directory listings) will cause a 500 error on a cPanel-migrated account. On a normal Plesk account, +Indexes works in .htaccess but I believe it only works in subfolders (not in the root of a domain...it's ignored if used in the root). If it's working with the symlink directive removed, I'd say just leave it be. Yes an account reset would delete your data. You would need to back everything up, have the account reset, have the domains re-added, then set everything up again using the backups.

If you were able to turn that off, I would turn it back on. It's a good security feature. Also, be aware that Options directives in .htaccess are broken for any user whose account was migrated from cPanel. Fixing that issue requires resetting your account. Your account has a 2019 date, so its definitely a migrated account. I would comment out any directives relating to symlinks from .htaccess. I'm not sure why Joomla's docs would suggest that be included as to my knowledge Joomla itself doesn't even use symlinks. Mod_rewrite should work without it provided there are no symlinks to be followed...

That error is saying the Options line contains commands that are not supported. Did you try commenting out the Options line in .htaccess?

You'll need a VPS to run this. We do not allow this requirement on the shared hosting (specifically the inbound connections), so even if you got it to run, it'll be useless. EDIT: Just realized this was from 4 months ago.

Unsuspended. It may take a few minutes to work again.

If it's on your plesk account, there's usually a log entry that will explain the 500 error. We do support mod rewrite. Do you have a link to the broken site in question?

Your account was suspended for violating the terms of service back on April 27 (it was suspended because we determined that you had more than one account, users are only allowed to have one account). Because you never requested unsuspension and 60 days have passed since suspension, the account and its data were permanently deleted on June 26. The other account involved in your multiple account suspension also deleted itself on the same day. You'll need to sign up again. As a courtesy I've sent you an invite to recreate the account. Please check your email to complete the process.

Krydos indeed has to do this.

Merged. You should now see both domains in your fdevillalobos account, and that account has been unsuspended. It can take up to 2 hours for the merged domain to work again. You can buy more space if you want. It's $5/1000MB, and the max is 6000MB per person. Just send us the money and let us know the transaction ID so we can add the space for you

Do you want me to just merge the satoi account into fdevillalobos so you can have both domains and all of the databases on a single account? The fdev account has _gp, _mrpizza, _orei, _rest1, and _viaviva. The satoi account has _brand_uz, and _freddocl_pg.

Krydos can do this for you. DB: prkd_VetNet User: prkd_prkd