wolstech

No, the FTP access and multcloud stuff has nothing to do with being hacked. Wordpress or one of its plugins has a security vulnerability that was abused by a hacker to get in and plant the malware files. WP is well known to be full of security issues. Keeping it up to date and not using themes and extensions from questionable websites (some dubious sites offer "free" themes and extensions that include a backdoor) can help with this, but just not using WP is the only surefire way to prevent its exploitation.

I don't see anything in the logs showing that you ever successfully reset the password...I'm guessing the emails ended up in the spam folder or promotions tab. I've manually sent you a link to change the password. Please try changing it that way and let me know if it still doesn't work after that. Please keep in mind also that passwords cannot contain accented characters, non-English characters, spaces, or similar.

Domains added. It can take up to 2 hours for them to work.

Your Wordpress install got hacked...unsurprising considering it's infamous for this. This is one of the many reasons we highly recommend avoiding Wordpress. The best course of action is to reinstall WP (or even better, replace it with something that's not Wordpress). Also, you blocked Googlebot in htaccess (that 66.249 IP is Googlebot) yet allowed it in robots.txt...all those 403 errors do count as traffic since it has to send a few KB for the 403 error. I just added a disallow for it in Robots.txt...once it sees that it should just give up. If you want to allow it again, remove the Disallow section in robots.txt, and also unblock the 66.249 range in .htaccess I did delete a bunch of malware from the root of hhfn.org.bd, and your CPU looks like it dropped off. There's nothing running on your account at the moment. That said, unless the security issue in WP is fixed, they'll just re-hack your account shortly.

Changed. It can take up to 2 hours for the site to work properly.

Node is infamous for high load (the cliff is where you got suspended), specifically memory. Node can chew up memory sitting there doing nothing, which it looks like your app did. I would suggest setting up the demo app and getting that to work before doing anything: https://wiki.helionet.org/tutorials/node.js Passenger will conserve the memory by stopping the node app when there's no traffic to it. Unsuspended.

That block page is caused by a web filter on your company/school's network and is not something we can assist with. Resetting your account will not solve this issue. I would suggest reporting that to be re-evaluated using the link given on that page instead. If you just want to change the domain, we can do that without resetting your account. Do you still want your account reset?

Users cannot create SFTP users themselves. Krydos would need to set this up for you.

Merged since both of these are the same person. As above, you're only allowed to have ONE account. Which account do you want to keep?

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Scheduled tasks are jailed to your home folder, so they cannot see the node binaries. The easiest solution is to make a web endpoint that can be called to trigger it (e.g. https://domain.heliohost.us/api/cron), and have the task call it using the fetch URL option to trigger it. Not sure how this would be done in Node specifically, but this is the typical solution used for other languages like PHP. You may need a separate subdomain for it if its a separate application.

Domain changed. It can take up 2 hours to start working.

DKIM, SPF, and DMARC have been set up for the domain profreview.heliohost.us. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

These issues have since been resolved and the user unbanned due to a discussion on discord. Thanks for taking the time to fix the issues Please let us know if you need anything else.

We understand that you didn't offer such (you only offered pirated games), however we list these as examples of things we consider illegal. Since you've threatened litigation, we are unable to assist you further.

Because your account contains content that violates the Terms of Service, your account must be reset in order to be unsuspended. This will permanently delete the current account and its data, and send you an invite for a fresh account. The new account must be used in compliance with the terms of service, which prohibits copyright infringement/piracy as well as other illegal activity (such as selling DDoS services, doxxing services, and hacking services). We are based in the USA, and the definition of illegal activity is based on the laws of the USA as a result. A second suspension for illegal activity or copyright infringement will result in a permanent ban. Are you OK with this?

If I remember right, Ghost was the CMS we ran into that was intentionally designed to not work with passenger for some dumb reason. It might be possible to run that on the Morty plan once that releases, because there is no load suspensions, but I would expect and expensive bill each month due to memory usage. A mercury VPS would likely be cheaper. Also, don’t know why you’re talking about January, this news topic was posted on October 31…

Krydos can help with this. Escalating this one instead since there's more detail.

Closing as duplicate.

DKIM, SPF, and DMARC have been set up for the domain rentersmanagement.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Unblocked. It was indeed for failed SFTP logins. SFTP is disabled for your account because you're over quota, which is why you got blocked. An admin has to delete files for you to bring the usage below 1000MB when this happens, users cannot fix it themselves. I removed 300MB of log files for you, which should resolve the space issue. Please let us know if the issue persists. I would recommend setting up log rotation so fewer logs are kept.

Google translate says: Deleted. Would you like the forum account removed as well?

The error_log() function works fine. I created a file in httpdocs for you called test_error_log.php and ran it by visiting it in a browser. It created a log in your logs folder called testerror.log without issue. The logs folder does have special permissions so the web server can write to it, but they won't affect the ability of error_log to write files in there. Also, error_log() requires a file system path from the root of the server (e.g. /home/al-anon.cl/logs/testerror.log), not a URL or a relative path ( ../ )

Krydos can do this for you.

Looks good. Please let us know if you need anything else.