wolstech

Krydos should be able to cancel the subscription on this so it won't renew automatically, but you can finish using the month.

Disk was indeed bad. We had a tech at our datacenter visually check the server and one of the two disks in the array that supports Johnny's user data volume had a failure light on. That has been replaced and I believe the RAID is cloning from the remaining disk at the moment (the datastore that failed was a mirror/RAID1).

Main domain moved and subdomains added. It can take up to 2 hours for everything to start working. If you get a multiple account suspension once Johnny is back, just let us know and we'll reverse it. The system might do that automatically.

Johnny is experiencing hard disk issues and is down for the time being. See https://helionet.org/index/topic/61310-more-johnny-issues/

If it goes like previous failures did, probably backups where possible followed by a rebuild again...

You're not suspended...I did add a bunch of domains recently for you and none have SSL support, so this is probably why you're seeing that message. Domains that are unconfigured or domains that are accessed over SSL without SSL support enabled show a suspended page on Lily. The suspended page is set as the default web server page on Lily due to how suspensions in IIS work (IIS doesn't redirect suspended domains...it treats them as if they're not added at all), a side effect of this is that domains that aren't configured show as suspended. On Plesk you'd see the "Default server web page" instead. This should be fixed.

We were seeing apache errors that listed your domain as the cause so the dosprn.com domain was removed to allow apache to restart. Removing a domain removes all subs automatically. That said, we have since discovered that the server your account is on (Johnny) has additional file system corruption due to what we think is hard disk failure. It is currently down for maintenance while we attempt to recover it. Once we successfully recover the server, I can add these domains back for you.

You were suspended for having more than one account. That said, we cannot unsuspend you at this time because server the account is on is down for maintenance.

Johnny is currently down for maintenance due to what we believe is a hard disk issue.

It is indeed load...again. This is your second time for load in the past 2 months, and you've had your email service disabled twice for sending too many emails as well. What steps have you taken to correct the issue so this doesn't happen a third time?

Krydos can do this for you.

Let's see if Krydos can install these for you.

Can you please go through this list and provide only the ones that need to be installed? The list of modules already present on Johnny is available at the link below. https://krydos2.heliohost.org/pyinfo/info3.10.py Note that we typically won't install anything that would require a GUI or terminal to use (we don't allow SSH access), anything that makes the app host its own server/listen on a port (we don't allow custom incoming ports), or anything that, if updated, would break other users' code. If any of these modules meet these conditions, a VPS is needed.

To avoid potentially notifying actual abusive users (e.g. phishers, copyright infringement, etc.), we intentionally don't send emails when accounts get suspended (the lone exception to this being inactivity suspensions, which we do send reminders for) Anyway, your suspension is because you ran out of disk space because your Apache logs for timerestart.ga had ballooned to over 1GB. I deleted the logs for you, unsuspended you, and configured log rotation so your logs won't exceed 50MB. If you wish to keep more logs, you can do that in Plesk under Logs->Manage Logs->Log Rotation.

It is indeed high load. As you are probably already aware, WP is notorious for this. In fact, WordPress is probably the number one cause of high load suspensions here. Our typical advice is to not use WordPress due to how inefficiently written it is, and to avoid extensions if you do have to use it (three big extensions that we commonly see cause tons of load are woocommerce, wordfence, and elementor). Please fix it quickly. Unsuspended, it may take a few minutes to start working.

I see the payment on our side, you're good until January 9. Auto-pay typically attempts to charge you on your expiration date. If the auto-pay fails, I believe you get an email about it failing from paypal. We also send our own warning emails when your payment goes past due, and you get several days to pay before it shuts down. I'm not sure how long the VPS is kept before deletion once shut down, but it looks like we currently have one that was turned off several weeks ago and it still hasn't deleted (I suspect this time period is 30 days, but may be wrong on that). A VPS that was shut down for nonpayment can be recovered up until deletion by paying the past due bill then contacting support to have it turned back on.

I'll basically guarantee that it was Wordpress related since you mention using it. WP is probably the number one cause of load suspensions here (with nodejs being a close second). Please fix the issue quickly (the best solution would be to get rid of WP entirely, though this is understandably not always possible). Note that this is your second suspension for this issue. A third suspension for WP-related load, if it occurs, might come with the condition of deleting Wordpress in order to be unsuspended. Unsuspended. It may take a few minutes to work again.

I assume this is for VPS43? If so, try this link which should be specific to VPS43: https://heliohost.org/vps/pay/?code=pDzbrBcnmKVSB5oI It should just prompt you for how to pay, and should state above the payment options that it's for $37.80 for 6 months (the VPS is a 2GB RAM, 2 CPU cores, 50GB storage model with a 6 month term). If it's asking you to pick a plan and duration, you're looking at the regular VPS signup page, which should not be used for a renewal.

Unsuspended. It may take a few minutes to work again.

You're suspended because you have more than one account. Users are only allowed to have one account. Which one do you want to keep?

Krydos can cancel this for you.

Your home folder is in the form /home/user.helioho.st/ (where user.helioho.st is your main domain), so an index.php file uploaded for your main domain would be at /home/user.helioho.st/httpdocs/index.php

That sometimes happens if you log in twice in a short period of time. If you don't believe this to be the case and you're concerned someone else may be accessing your account, I would suggest changing your password.

Backups are available at https://heliohost.org/backup/ In addition, a link has been sent by email to download the contents of your accounts. Also, as should already be obvious, HelioHost has chosen not to serve you any longer due to your repeated violations of the terms of service, your dishonesty with respect to maintaining a second account, and your extremely arrogant and disrespectful attitude towards staff when we tried to assist with resolving the issues with your account. This notice serves as a permanent ban from our services, and you will need to find a new host. Both of the banned hosting accounts will be deleted from our system within 60 days. Backups may remain for a longer period but are not guaranteed and are subject to deletion.

The message about the password being incorrect is normal when suspended. You also can't successfully use "forgot password" on a suspended account. If you haven't changed anything recently, it's possible your account got hit by bots. I'll take a look when I get a moment to see if I see anything obvious.