wolstech

If you could open a new topic over in customer service so this can be tracked as its own issue, it would be appreciated. I already mentioned it to him in our staff channel, but the separate issue will help us keep everything together. I could also try splitting the GD discussion off of here instead if you prefer. For what it's worth, this issue likely affects me as well, because I also have a 5.6 app that uses GD for text on images on my tommy account. Don't know if its broken yet though as mine hasn't moved, but I expect the same issue...

Yes you can be moved to Tommy. If you want to use crypto, our supported currencies and wallets are here. https://heliohost.org/donate/ Note that crypto verification may take up to 24 hours, longer if you use XMR or AEON (we have to manually verify those two wallets and they take forever considering we get maybe one donation every few years to them). Once payment is received, we can just directly move your account.

You've been unsuspended. If this happens again, we're going to require more information on how you plan to fix the issue before you receive a second unsuspension.

Domain changed. It can take up to 2 hours to start working. Please ensure DNS is configured for that domain. You can either set NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records pointed to the IPs shown in Plesk. The domain will not function unless DNS is configured.

Unsuspended. It may take a few minutes to start working.

Also, SSL may take up to 2 hours to work properly. I reissued your expired certs for you.

This should be fixed. The DNS zone was missing from our name servers for that domain. Give it a little while to propagate and it should start working.

A domain can take up to 2 hours to work properly after you finish resetting your account. 404 errors are normal during that time. Please let us know if you need anything else

Should be resolved. Same issue as https://helionet.org/index/topic/62338-solved-plesk-not-loading-tommy-server/

Should be resolved. /var was full because automatic backups were accidentally enabled. The feature has been turned off and the space has been freed up.

Looks like mysql ran out of space based on that error? Escalating. Probably related to all these password errors we've been complaints about too. It does appear to be working at the moment though.

Please check your PMs for information regarding your Lily account.

Additional complaint from another user is here: https://helionet.org/index/topic/62336-hh870980-re-account-move-completed/ Escalating since this is 3 now suddenly...

Can't locate LocalSettings.pm in @INC (you may need to install the LocalSettings module) (@INC contains: /usr/local/lib64/perl5/5.32 /usr/local/share/perl5/5.32 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at View.cgi line 20.: /home/suranet.eu.org/openvms.eu.org/cgi-bin/View.cgi, referer: https://openvms.eu.org/ Looks like includes that are missing. Not sure if Krydos can install these or not.

The account has been reset. Please look for an email to finish setting up a replacement account. I would suggest blocking this IP range in .htaccess once you set the new account up before doing anything: 172.68.0.0/14 This range is where the attack came from.

Krydos can cancel your service. Escalating...

Sure. Apologies for the delayed response, I've been running around and on my cell phone most of the day. The hour I had this morning at my desk I spent troubleshooting someone's image generation issue on the new Tommy. I'll do this for you when I'm at a computer tomorrow morning.

It doesn't work on 5.6 for me either. I'm going to assume GD is broken on 5.6 considering 7.4 works. Krydos would need to fix this, as I don't have the ability to do so.

Nope. Your account is working. The issue appears to be that your index.php is just a file_get_contents() that displays another website...that other website is down. Other files on your account are available: https://dahuhunter.heliohost.org/README.txt

CF is supported with external domains such as eu.org, but some features such as seamless account moves will not function as we cannot update DNS settings on your behalf in such a configuration.

Cloudflare is not supported for domains ending in heliohost.us and helioho.st.

It's a path, PHP version, or account issue. That gd1 script works on my account under PHP 7.4: https://wolstest.helioho.st/gd1.php (Note that I didn't use an absolute path for the font file either, I used ./DejaVuSansMono-Oblique.ttf ) Here it is on 5.6 on my account, but I'm waiting on an Apache restart to see if this version works: https://php56.wolstest.helioho.st/gd1.php If it turns out it works on my 5.6 link once Apache restarts, Krydos is probably going to say the fix is to reset your account and rebuild it. You're on a legacy cPanel account, those are well known to be full of bugs.

That error is usually caused by an unsupported browser. Please try again in a desktop version of Chrome, Edge, and Firefox.

It would be best if we just reset the account to delete everything so you can start over. There's no way of knowing what the hackers did. Do you want me to reset your account? if not, I'll delete the WP install and its content manually for you before I unsuspend it. Please let me know how you want to proceed.

Yes, Krydos can do this.