wolstech

Please check your PMs for information regarding your Lily account.

That's normal for the current version of Tommy (it's overloaded and on old hardware). We're actually in the process of rebuilding the server to deal with multiple issues on Tommy, performance and outdated software being among them. The rebuilt Tommy should be on faster hardware, and will have newer software versions along with several other enhancements we're working on (we're using the empty server to develop those, which is one reason we haven't started moving accounts). Not sure when we'll be moving users to the new Tommy, but I'd imagine soon.

This appears to have already been changed.

Considering your account's content is just a copy of afterlogic webmail, are you sure one of your mailboxes doesn't have a compromised password? Are you actually sending email in bulk (note that 278 sent emails is 278 recipients, not messages...for example, one email sent to 5 people counts as a 5 emails in our system)?

I'll try to get to this tomorrow for you. Been way too busy with real life and haven't had a chance to get free time to do it.

You're suspended for sending 278 emails in one day. The limit is 50. Do you know why your account was sending these emails?

Not quite. Its the load limits we impose that effectively limit it to 70MB continuous. The amount of memory total on the servers varies by server, the load limit does not. Also, if users would use tools like Passenger (a tool that starts apps such as node when requests come in, then stops when idle), they can go a lot further with that memory limit.

Node uses memory to literally sit there and do nothing because it runs continuously waiting for requests to come in. Also, the more modules you load into your app, the heavier it gets. This is in contrast to things like PHP which only run when called...they use 0 CPU or RAM to sit there when they aren't being used.

This has been reinstalled on Tommy. The softaculous one apparently doesn’t work properly, so we might just turn that one off instead.

Node is infamous for this...it gets users suspended all the time because of its rather heavy design. Please fix the issue quickly. You can monitor your load here: https://heliohost.org/dashboard/load/ If you get suspended a second time, you'll need to provide a detailed plan for correcting it before you get unsuspended again. Unsuspended. It may take a few minutes to work again.

You were blocked for failed SFTP logins. Please check your FTP credentials. Unblocked.

I'll have to take a look to see if it's possible. I think I'm confusing it with the WordPress management tools, which do have similar functionality in both plesk and softaculus. And looking at their documentation, I suspect it may just limited to install and uninstall like other applications are.

You only need one of the two. The configuration shown there supports AVIF (it meets the requirement of "GD extension compiled with AVIF support on PHP 8.1 or greater").

Domains added. Please make sure DNS is configured properly. You'll need to add A records for each of the domains pointed to the IPs shown in Plesk since you're using Cloudflare. The domains can take up to 2 hours to start working.

Domains added. Please make sure DNS is configured properly. You'll need to add A records for each of the domains pointed to the IPs shown in Plesk since you're using Cloudflare. The domains can take up to 2 hours to start working.

I always forget that *nix is case sensitive for usernames (Windows isn't...)

These have been configured...I think. First time doing it with these really long DKIM keys. Let me know if it doesn't work.

We didn't announce it, just quietly deleted it (it was quietly added too when it first appeared, came with a Plesk update). It was breaking people's domains (changing document root and a few other settings, that users could then not change back) and Laravel itself was causing tons of load from people trying it. You can manage the existing Laravel installs manually by editing their files or by importing them into Softaculous, which has its own Laravel tools. If you need to remove Laravel, let us know. Removing Laravel completely from a domain requires us to remove the domain from your account and add it back, since the toolkit does a bunch of weird things to domain settings and messes with the document root. If the domain it was installed on was your main domain, we may need to reset your account.

Those are the correct settings. Make sure you're using the username, not email address, for the username. Other than that, I'll escalate this to Krydos to see if he has any additional insights.

Please don't keep trying over and over, doing so will result in the server blocking you completely, which is why everything stopped responding. You've been unblocked. If your FTP account isn't working, try resetting your password. You can also manually change just FTP's password through Plesk.

You're probably thinking of the Laravel toolkit. We removed support for it because it was causing excessive load (Laravel is extremely bloated, arguably worse than Wordpress) and breaking people's domains when they later tried to uninstall it. Try using the Laravel options in Softaculous instead to install it if you really want to try Laravel.

That's normal unless you've requested to have that set up. Let's see if we can get that set up for you... (Krydos might do it, otherwise I'll do it when at a PC in the morning...on an iPad at the moment).

Also, the webmail.jmreece.com subdomain is working for me. DNS can be slow to update sometimes, especially due to caches.

Our name servers do not support DNSSEC (we do not sign zones), so domains using our name servers will always fail validation for it.

Account ebsug has been restored and ebsug1 has been suspended (it will delete itself automatically in time). Please update DNS for your domain to use the IPs shown in the Johnny account's Plesk and your domain should work.