wolstech

That error can be either Apache restarting, or your app taking too long to respond (i.e. it's too heavy for the server and can't respond before it times out). If the issue doesn't go away, the usual solution is to fix your software or find different software. See https://wiki.helionet.org/504_Gateway_Timeout and https://wiki.helionet.org/502_Bad_Gateway

It's probably because you're using the IP address for the server name, causing the common names to not match. You need to use tommy.heliohost.org instead.

By configure DNS, we just mean that you need to set the name servers for the domain to work. You should use ns1.heliohost.org and ns2.heliohost.org.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working.

Escalating...

We haven't heard from the other user that matched, so I've cancelled the pending suspension on your account. Shared networks are indeed a common cause of false detections for this...

You need to install an SSL certificate. Assuming your domain's DNS is configured correctly and you're not using something that can break domain validation (like Cloudflare with strict SSL mode enabled), Plesk should actually fix this on its own. You can go into the SSL options and issue a certificate from let's encrypt to fix it more quickly. Once you install a valid certificate, it should start working properly within two hours.

Domains added. They can take up to 2 hours to function.

We’ve updated our records to indicate that you want to keep the sat4all account. The other account has been banned and will delete on its own in 60 days.

We've updated our records to indicate that you want to keep the other account sat4all. The rafal1509 account will be automatically banned in about 2 hours when the 24 hour warning period runs out. Thank you for complying with the terms of service.

The gjamesbrown account has been unsuspended again. As above, please remove the pirated software within 24 hours. Also, do not under any circumstances create another account. Creating another account or failing to remove the pirated software will result in a permanent ban from our service.

SSH is not permitted for security reasons. That said, yes python does work on the free plan. Here's the documentation we provide: https://wiki.helionet.org/Python there's a couple different ways to do it, depending on whether or not you want to use plain python through CGI, flask, or Django.

This is the documentation and example application that we provide for getting started with Django: https://wiki.helionet.org/Django_on_HelioHost Postgres is poorly supported by Plesk and has no admin tools available (you'd have to upload one, or request remote access to use a tool like pgadmin). While supported, I would recommend using MariaDB unless there's a specific reason Postgres is needed (e.g. wanting to use PostGIS). We do not have any documentation on using Postgres wit Django specifically, but this article may be helpful if you need remote access to postgres to manage the database: https://wiki.helionet.org/PostgreSQL_Database_Remote_Connection_Error As for your forum account, you should be able to log in using shree21 and the same password you used for your hosting account when you initially signed up. Note that this password does NOT change with your hosting account password if you change or reset the hosting account password. If you don't have a password for the forum or the one you picked during signup does not work, use this link to get a new one: https://helionet.org/index/lostpassword/

This support request is being escalated to our VPS admins.

Moneybroz or Krydos can do this for you...

DKIM, SPF, and DMARC have been set up for the domains easy.heliohost.us and dreamscribemedia.space. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

I unsuspended it for you, but there wasn’t anything to delete. Logs were under 100KB and trash was empty. I can’t do a more in depth search because I’m on my phone at the moment. I won’t be at my PC for another 8 or 9 hours. It might suspend again because I couldn’t reduce the space usage.

Krydos has to do this since I don't have access to Stripe. In the meantime, is there something you want me to delete to bring the space usage below 3000MB so it can be unsuspended while you wait? If I just unsuspend it without deleting anything, it'll just suspend again the next time the space recalculates.

The IP address required can be found in Plesk because it varies based on which server you're on. When you log into Plesk, click on the domain, and it appears at the bottom below all the options. If you prefer to use our name servers, please use NS records pointed to ns1.heliohost.org and ns2.heliohost.org.

It looks to be working for me. When I connect, it shows secure with a valid certificate. Sometimes it takes longer than normal for it to issue, especially if DNS wasn't set up before adding the domain. Are you still seeing issues on your side?

We don't utilize server caching on our PHP instances, so can't be that issue. Any cache used by PHP would be implemented or otherwise controlled within the software you're installing. I'd attempt to get it to install for you, but we're unable to do so as we don't have the license key needed to install it. The only other thing I can suggest is that the software is either timing out during installation (there is max runtime limit on PHP processes, which we can increase temporarily if needed), or the software is defective.

Permissions must be 750, not 777, on Python files. I changed it and it works now. https://felixasimplex.helioho.st/cgi-bin/test.py

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

" Fatal error: Uncaught mysqli_sql_exception: Table 'ads_campaigns' already exists" That's your error. It can't create tables because they already exist. You need to go into Plesk->Databases->PhpMyAdmin for the database you're using for this software, then drop all the tables. Then you can try installing it a second time. Alternately, you can delete the entire database and make a new one instead.

You already kept another account here: https://helionet.org/index/topic/65703-appeal-for-one-account-gjamesbrown76/