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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Due to the way our system is designed, that's not possible. Please pick a different user name. (The system intentionally prevents a hosting account from being created with the same username as a forum account unless the email addresses match.)
  2. That username is unavailable because a forum account with that username and a different email address already exists. If that account is yours, please log into it and post here with it to prove it's yours. After that, we can merge the forum accounts to make the name available. If that account is not yours, you'll need to choose another username.
  3. Just use the link you already have. Neither of them preserve any settings. The only difference in the two links is that the reset link will pre-fill the username and domain for you based on your previous choice.
  4. It counts as 51... One email from mailbox to mailing list and then 50 from the mailing list to the outside world. The limit exists specifically to prevent bulk email and spam. As was mentioned above, we can increase the limit for you, but you would need to provide samples of what's being sent so we can be sure you're not sending things that are likely to be marked as spam. Also be aware that your account will get suspended if we receive a spam complaint from any of your recipients. We don't like having to be this tough on the email, but unfortunately far too many people have tried to use our service to send spam and phishing in the past and gotten the servers blacklisted, which results in every single user on our service being unable to send email, in some cases that can take weeks or months to fix.
  5. Krydos can do this for you. I'm on mobile so I don't have access to a terminal at the moment...
  6. Deleted. Your other account has been unsuspended. Users are only allowed to have one account...
  7. You were suspended for creating two accounts. Users are only allowed to have one account. The account irejwanul has been unsuspended.
  8. Java can be hosted on our VPS plans. Support for java on the shared web hosting was removed in 2021 when we switched to plesk. We don't know when or if we will be restoring this functionality as plesk does not natively support it.
  9. You're welcome. Please let us know if you need anything else.
  10. Krydos has to do this for you.
  11. Change the protocol to SFTP and the port to 1373 and try again. The recommended settings can also be found here: https://wiki.helionet.org/management/uploading-files
  12. Did you wait 2 hours after renewing it?
  13. All Johnny accounts were manually archived regardless of activity because the server had to be rebuilt. Please renew your account if you wish to continue using the service. Please see the news section for more information.
  14. Krydos can do this for you
  15. It's actually not related to inactivity at all (though restoring the archives created as part of the recovery process do show the inactivity messaging as the system doesn't differentiate the reason for them being archived), it's related to the recent disk crash on Johnny. Your account was one of the ones that rolled back to March 8 during recovery, which means any changes made after that date were lost. In your case, the other account had been merged in late June, the result being that the merged account's data was lost (along with any other changes you made after March 8.) You'll need to re-create these databases from any local backups you may have. For more details on the Johnny incident, please see the news section.
  16. Please clear your cache. I see a website for Seiho engineering on your domain, so it's definitely working.
  17. It only gives you a few attempts in a 60 minute window. If you exceed that it blocks you. The issue with FTP passwords should be fixed, but you’ll need to reset your password again through our website or change the FTP password manually in Plesk to sync them up.
  18. Try again now. You were blocked for too many failed sftp logins.
  19. Weird. The connection issue and round cube error is something Krydos will need to look at. Also, there are bounced emails showing in plesk for you because of spf and dkim needing to be set back up...I'd set these up for you but can't due to being on mobile, so Krydos will need to do that as well.
  20. It takes up to two hours for the domains to work. Give it some time, and please let me know in a little while if it still doesn't work.
  21. Krydos can do this for you.
  22. For the MX you can put johnny.heliohost.org as the mail server hostname. For A and AAAA and records, please use the IPs shown in Plesk (refrain from posting them as it makes it easier for bots and attackers to scrape them from the forum), or you can perform a lookup on johnny.heliohost.org to get them.
  23. Please make sure the MX record for the orcagroup.top domain is pointed to us for email (MX set to johnny.heliohost.org), otherwise the domain and all subs will get disabled during domain cleanup. I'll configure this shortly for you.
  24. This does not appear to be supported on Plesk (though it technically is possible in mariadb). It's generally considered to be poor practice anyway, insomuch that mysql/mariadb is one of the only major engines that even supports it. Postgres and SQL Server expressly refuse to support this (in Postgres you can do it between schemas but not databases, and sql server simply has no support at all, you need to use triggers). Allowing this actually causes all sorts of issues with database integrity too, for example, what happens if one of the two databases goes missing or is rolled back to a backup?
  25. If you aren't hosting it here, it would be best if we not add it as it will result in the subdomains being incorrectly disabled. If you want it added for email only, then Krydos has to make an exception in the system so it doesn't disable the domain for not being hosted here. Do you want us to have it set up for email or would you rather just have subdomains added?
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