wolstech

The email support does not accept pictures attachments so we can’t see the confirmation you attached. That said, the only $5 Morty purchase I see in our system for today already created an account. If you’re still unable to create your account, please provide the transaction ID and email address from the purchase so we can get it fixed for you.

For mysql, you actually do it yourself. In plesk, edit the database user, and there's an option for remote access at the bottom below the permissions section.

For others who may read this, yes you do. Marking solved.

What is the database username and database name?

Third party DNS is not supported for helioho.st and heliohost.us subdomains. This restriction is intentional and is for two reasons: Some providers don't understand that the subdomains can be owned by different users. CF used to be one of the biggest offenders of this, though apparently it does recognize the subdomains separately now. Prevents users from pointing our domains to a third-party host. This is to prevent someone from doing something like hosting a phishing site on a third-party server where we can't scan for abuse/investigate/ban them, and getting the entire domain blacklisted.

Marking solved because the user deleted the entire account.

No. SSH is not available on any Plesk plan for security reasons. A VPS is required if you need this access.

Domains added. They can take up to two hours to function.

The _ character is not allowed in a domain name. Are you ok with hyphens? And the answer your other question, you're limited to one node application per domain. Please keep in mind that running more than one on your account might subject you to load suspension anyway. Node is very heavy on memory usage.

Unsuspended. It may take a few minutes to work again. Please let us know if you need anything else.

Those 502 bad gateway messages are normal, they occur every two hours as part of apache restarting. See https://wiki.helionet.org/502_Bad_Gateway The topic for the old server monitor service has been removed.

Unpinned since this service appears to no longer be functional and an official status page is available. For current status information, please see https://status.heliohost.org/

That will indeed cause this... in the future, please contact us first before letting family members open an account if they're sharing the same computer or network. Your account has been unsuspended. What is the username of your niece's account?

We don't allow SSH on the Plesk plans for security reasons. If you need that, you'll need to purchase a VPS. The domain nnya.top has been added. Please be sure to configure DNS. The domain can take up to two hours to start working.

It looks like this was already added. Marking solved.

Space added. Please let us know if you need any else.

How about adding an extra 1000Mb space on the Tommy account? Tommy 2000mb plan is $7, which is what you paid.

See https://helionet.org/index/topic/65271-hh869061-utf-8qe887aae58aa8e59b9ee5a48d_possible_terms_of_s-utf-8qervice_violation_detected/

Your account is being reset. When it has finished, please look for an email with a link to create a new account.

I wonder if you had the same issue as another user yesterday (the invite was sent to you but the link was invalid...that issue was due to a software bug that has since been fixed.) If you want, we can just move your tommy account to morty and credit you the original Morty purchase + $2 for the Tommy account into your morty balance. If not, our other admin Krydos is the one who needs to give you a refund. Are you still interested in the morty account?

The new account will be on Tommy yes. It would be preferred that you not host that content at all until it no longer looks like, and cannot be confused for, another company’s website.

Your account is now being reset. Once the reset completes, you'll receive an email with a link to finish the process and set up a fresh account.

Because of the Roblox content that violates our TOS, your account will need to be reset in order to be unsuspended, which deletes all of your data. Once we reset your account, please do not host anything that imitates or otherwise looks like the login page of another service, as doing so may result in a permanent ban for phishing. Are you ready for me to proceed with the reset?

Can you explain why your content is what appears to be a re-hosted copy of the Roblox website?

The subject of the email you received has been changed to help reduce confusion for future users. Thank you for the feedback