wolstech

You didn't answer my question. You are allowed ONE account. You've created at least 6. Why do you keep creating multiple accounts? Once you answer that question, I'll answer yours about the database import, assuming we decide to unsuspend you again.

Can you explain why you created 3 additional accounts after we already warned you about having more then one account?

Krydos can cancel this for you.

Please check your email for a link to reset your password.

Those backups do have all of your data in it (there's a big file called backup_user-data######.tzst in there that contains your files). It's in a format called Z-standard and you have to unpack it. Install this special version of 7-zip: https://github.com/mcmilk/7-Zip-zstd Use it to open the file you download from us, then go into the domains\madmaverick.heliohost.us\ folder and open the large TZST file called backup_user-data_######.tzst, then open the tar file inside. Your files are in there. Not the prettiest solution but it works.

Krydos can check the subscription for you. The VPS itself is still running fine as it's on a 6 month plan that's not up until April.

Added.

That's normal until the 2 hours has passed...

Krydos can cancel this for you.

Krydos should be able to create a backup of madmaverick for you. In the meantime, rafasantoni has been unsuspended.

High memory usage. 100.03 GB of memory. Excessive memory consumption is very common for node... Also, turning node off doesn't always stop existing processes from running. The node application just sat there using a ton of memory until you hit your limit and got suspended, which killed the process. Since you've already disabled node, I've gone ahead and unsuspended you. Please watch your load here going forward: https:/heliohost.org/dashboard/load/

Solved here: https://helionet.org/index/topic/58815-please-unsuspend-my-account/

Solved here: https://helionet.org/index/topic/58815-please-unsuspend-my-account/

Account parentalcare2024 has been resuspended and account tenantproject202 has been unsuspended. It may take a few minutes for it to start working.

Krydos can allow this for you.

See https://helionet.org/index/topic/58815-please-unsuspend-my-account/

You're only allowed to have one account. Which one of these two do you want to keep?

Please check your email for a link to reset your password.

What is the name of the database and the name of the database user?

See https://helionet.org/index/topic/58607-suspended-account/

Unsuspended. It may take a few minutes to start working. Please delete the entire WP installation and reinstall. If you don't delete the .htaccess file, you will also need to remove the "deny from all" from .htaccess once you've removed the infected WP installation.

The username for one of the other accounts in the pairing is "madmaverick". There may be more than one other account. Do you want to keep rafasantoni since that's the one you're asking about?

Please check your email for a link to reset your password.

WP is notorious for this. The 504 errors are due to how bloated and inefficient it is...it's timing out while trying to finish processing. Our system doesn't log which file is causing the load so we can't tell what is causing it, with Wordpress installations on your account, I'm not at all surprised you keep getting load suspensions. Please be more mindful of your load and consider dumping Wordpress. Since you've been suspended twice for this now, we expect this to be fixed promptly. A third suspension for load may be permanent if you haven't made an effort to fix it.

Krydos can do this for you.