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Everything posted by wolstech
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[Solved] issue certificate SSL for webmail
wolstech replied to garrigue's topic in Escalated Requests
The 503 is why it won't issue, but I don't know why there's a 503 error on the webmail. Mail service is enabled on that domain and the DNS is correct... Escalating to Krydos. -
[Solved] Im new i wan't to host a java here how?
wolstech replied to cm122927's topic in Customer Service
At the moment, the only way to do this is to buy a VPS and install tomcat on it. Java hasn't been supported on the shared hosting since 2021. -
Johnny's Apache is broken due to the disk issues as mentioned in a previous News post. Plesk is sort of working on Johnny, but any accounts on Johnny that do still exist will not work properly. Any changes you make on a Johnny account at this point will be deleted as part of the Johnny server rebuild in a few days. For the time being, your only option for a working account is to move to Tommy or buy a VPS.
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Your account used 17.6GB of memory nearly instantly when something ran on your account earlier today. It also used a ton of CPU (over 10% of the daily quota in about 15 minutes). That resource usage caused nearly half an hour of downtime for several thousand other websites, and almost crashed Tommy. Whatever it is you were running is either way too heavy for the server, or is broken. I'll let Krydos decide what he wants to do with your account, but we cannot have whatever that was happening again.
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There are also 16 accounts with an exception to the March 8 date due to manual backups being created by staff during routine support and maintenance tasks. That list is here: https://helionet.org/index/topic/61405-johnny-rollback-to-march/?do=findComment&comment=274060 If your account appears on that list, a backup newer than March 8 is available for your Johnny account from https://heliohost.org/backup/
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We aren't enforcing that at the moment because all of the accounts on Johnny are going to be deleted in the next few days automatically anyway.
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Cannot read properties of undefined (reading 'state')
wolstech replied to noirballista's topic in Customer Service
I understood the issue, you are one of many. We are not repairing Johnny accounts because all of the accounts on the Johnny server are broken and the server will be rebuilt in the near future. It is pointless to fix them since the upcoming rebuild will delete them. Please see the recent topics in the news section for more information. https://helionet.org/index/forum/1-news/ For the time being, you need to sign up again on Tommy or wait until the Johnny server is rebuilt, which may be several weeks. -
Cannot read properties of undefined (reading 'state')
wolstech replied to noirballista's topic in Customer Service
Johnny is broken due to a recent disk failure. We were able to partially recover it, but only data as of March 8, 2024 was recovered. Any changes made after that time have been lost. The contents of your account can be downloaded here: https://heliohost.org/backup/ See here for instructions on unpacking the backup to get your data: https://wiki.helionet.org/tutorials/plesk/account-backups#where-to-download-your-account-backup -
The domain thestreetartlist.com has been moved to Tommy. It can take up to 2 hours to take effect. Note that a new certificate will also need to be installed (and an additional 2 hours waited) once the domain goes live (the one currently there no longer matches the domain name) before the domain will be fully functional without certificate errors.
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Accounts created after March 8 were lost in their entirety. All other accounts (created before that date) have rolled back to the condition they were in on March 8. Files and databases will have reverted, domains that were added have been removed, etc. That said, there are a few exceptions to the March 8th date. If your account appears in the below list, a backup of the account as of the backup_date should be available via https://heliohost.org/backup/ +------------------+---------------------+---------------------+ | username | backup_date | signed_up | +------------------+---------------------+---------------------+ | deknoinarak | 2024-05-11 18:37:35 | 2022-12-27 00:01:08 | | howl | 2024-05-05 17:50:16 | 2024-05-05 18:07:26 | | iadjali46 | 2024-05-09 17:49:24 | 2024-05-10 22:10:05 | | tymek805 | 2024-05-14 13:07:16 | 2024-05-14 13:45:59 | | beoutq586 | 2024-06-12 16:51:18 | 2024-06-13 10:38:22 | | kokofixcomputers | 2024-05-15 19:50:46 | 2024-05-15 19:55:57 | | szhiro | 2024-05-24 19:00:25 | 2024-05-24 20:18:21 | | dlane | 2024-07-14 20:02:56 | 2024-04-19 00:03:51 | | websys | 2024-05-23 13:49:34 | 2024-05-02 12:02:33 | | forgeekdoing | 2024-05-14 15:08:58 | 2024-05-08 00:09:49 | | ewanireone | 2024-06-12 15:04:52 | 2024-06-12 15:10:20 | | fastupload | 2024-06-24 13:26:48 | 2024-06-24 00:15:35 | | abdualghurarh | 2024-07-02 21:39:40 | 2024-06-25 00:06:32 | | vectr | 2024-06-30 14:33:38 | 2024-06-27 12:07:54 | | olenamail76 | 2024-07-06 15:33:51 | 2024-07-03 00:02:28 | | whitedevil | 2024-07-06 18:23:12 | 2024-07-06 18:27:06 | +------------------+---------------------+---------------------+ 16 rows in set (0.02 sec)
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I want to change the domain hayah.helioho.st to saleh-hr.com
wolstech replied to hayahsocial2024's topic in Customer Service
We aren't able to make changes to accounts on Johnny because the server is backing up in preparation for a rebuild. Note that even if we did change it, Apache is broken on Johnny so it wouldn't work anyway. -
Johnny's Apache is broken due to corruption from the disk failure, so the server is unable to actually serve websites. I'm not sure if he's planning to fix it or not, as the ultimate plan at this point is to just rebuild Johnny. Since we have Johnny running at the moment, we're using the time to back up as many accounts as possible. Your account has already completed that process, and you can download your data from https://heliohost.org/backup/ if you want to move to Tommy.
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That account is long gone. We've not only rebuilt all of our servers since that date, we've also changed platforms entirely from cPanel to Plesk. You would've had to perform a migration process 2 years ago in order to move the account to the new system during that time. If your account was active when our cpanel licenses were revoked, your account was likely eligible for migration and an email would have been sent to you when your account was ready for that process. Users who did not perform that migration had their account deleted when the cpanel based servers were retired. If your account was not active at the time, you were not eligible for migration. Please sign up again.
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Domain added. Since you use Cloudflare, you'll need to edit your DNS yourself, please use the IPs shown in Plesk.
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Duplicate request.
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Unsuspended. It may take a little while to work again.
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[Solved] Request for unsuspension of my account
wolstech replied to seintitus's topic in Suspended and Queued Accounts
We fixed your load issue for you. You were being flooded with suspicious requests by semrush's bot. We just blocked semrush for you and your load went to basically zero. -
This happens sometimes. Usually the fix is to either reissue the certificate, or if it's not expired you can unassign the certificate from the domain then reassign it. After that, wait 2 hours for the change to apply and it will work again. I just reissued it for you since it only had a month left. Give it 2 hours then clear your cache and it should work again.
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We have not been able to recover the data so far, and there is a non-zero chance it is not recoverable at all. Tommy is available immediately if you're interested, but it would be an empty account. As a reminder for others reading, HelioHost specifically disclaims liability for data loss in the event of malfunction (e.g. disk failure), misuse (e.g. deploying buggy code that deletes your data, selecting the wrong option in Plesk, etc.), or abuse (both internal, such as being banned without backups due to illegal activity, and external, such as a cyberattack) in the disclaimer section attached to our terms of service. While we do make backups and/or recover data when possible, such is "best effort" and users are ultimately responsible for the creation and maintenance of backups.
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You can donate and receive a Tommy account immediately, but it will be an empty account. We have not been able to successfully recover the data from Johnny to date.
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Several major Russian telecom and software companies are currently sanctioned and cannot legally do business with the USA, so I wouldn't be surprised if something like that is the cause...
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The Morty beta was only offered as one of the gifts available to donors of a previously-held fundraiser (the one that was used to buy the Annie hardware).
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Cody and Brody are not hosting servers. Cody hosts one name sever and the account management backend. Brody hosts the other name server, our website, and the forums. Morty is an upcoming paid offering that isn’t out yet. Beta testing access (given to donors of a fundraiser we held a while back) will begin in the next week or so per the News posted last night.
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[Solved] Request for unsuspension of my account
wolstech replied to seintitus's topic in Suspended and Queued Accounts
You're suspended for high server load, and it looks like your email service also got disabled. If you didn't change anything, I'm thinking you probably got hit by bots. It's been 3+ months since there was a load issue and it suddenly started pushing a bunch of load yesterday 1800 UTC. The email disabled itself on the 12th after it tried sending 74 emails. You may want to consider bot mitigation, and also need to investigate the origin of those emails if you don't know what's sending them. I've left the email disabled for now, let me know if you want that turned back on. Unsuspended, it may take a little while to work again.