wolstech

Do you own these domains? Any domain not ending in heliohost.us, heliohost.org (no longer available to users), or helioho.st must be purchased from a registrar, and you would set the name servers on the registrar's site. All we do is add the domain on your account. Looking at the domains on your account that you want us to rename, none of them are pointed to us and so wouldn't work if we renamed them. If you own the domains, please let us know and we'll go ahead and rename them.

Unsuspended. It may take a few minutes to work again. Do you want me to merge the domain from the other account in the account you kept so you can use both domains?

You didn't follow the directions correctly. The shebang line was wrong (needs to be #!/usr/bin/python3.12 on Johnny since 3.10 no longer exists there), and Python scripts need to be in the cgi-bin folder. https://man95.heliohost.us/cgi-bin/tes.py is working for me.

Ours looks a bit different. Under the domain, you select SSL/TLS Certificate. If there's no certificate, click "Install" under "Install a free basic certificate provided by Let's Encrypt". Select Secure the Domain Name. I recommend also selecting the www, webmail, and mail service options as well. Do not select the wildcard option (it won't let you anyway). Click "Get it free", and wait for it to finish (it can take a few minutes). Once the certificate successfully installs, I recommend turning on the "Keep websites secured" and "Redirect HTTP to HTTPS" options if they aren't already on. Wait 2 hours. The bad news is our server is rate limited by LE at the moment so you can't get a new certificate right now...so I manually restored the certificate from your old account in the meantime (it has about 3 weeks left on it, which should be plenty of time for the limiting to resolve).

You're actually suspended for two reasons: High server load (sounds like you already know why), and having more than one account. Users are only allowed to have one account. The other account is currently active, do you want me to suspend the other one and unsuspend this one?

Domain added. It may take up to two hours to work.

What content do you plan to host using Wordpress? As a reminder, HelioHost does not tolerate phishing, scams, wire fraud, or any other illegal activity.

@hestia66 I've moved your support request here for your new Johnny account here to help keep this news topic clean:

What is the domain? I can add it back for you. The name servers should be ns1.heliohost.org and ns2.heliohost.org.

That domain is already your main domain anyway, as already indicated in the other topic. There's nothing for us to do.

Option FollowSymlinks not allowed here, referer: https://encontrarn.com.br/ The .htaccess file you uploaded contains options that we don't allow. I commented the Options line out and your site works now.

The public_html folder is now called httpdocs on new accounts. If yours was still called public_html up until now, it was because you had a legacy account that migrated from cpanel. To log in, you should use https://heliohost.org/login/ If you need domains added, we have to do that on our side. Please let me know what they are and I'll add them. For DNS, you can either have your domains use our name servers, or you can use your own DNS with A / AAAA records pointed the IPs shown in plesk.

Removed.

Marking solved because Krydos reset the account.

Weird...that's usually not supported for security reasons. Since you already have it this way, I've gone ahead and updated these domains for you. Note that I did not bother to rename the randomuser one in Plesk since it's not pointed to us anyway. Do you want me to just remove it entirely since logs is hosted externally?

Domains ending in heliohost.us and helioho.st cannot be pointed to a non-HelioHost IP address. The document roots for laravel and aurora have been updated, but will take 2 hours to go into effect.

We actually have to add the DNS for these on our side. Users don’t have the ability to modify their own DNS if they use our name servers.

WordPress has been removed your account, however the email isn’t working and the account has other things wrong with it too. It will need to be reset entirely to fix the mess. You can use the account as is, however, email will not work. Do not reinstall WordPress on your account. Please use your VPS to host all instances of WordPress. Suspension for WordPress related load will be permanent. Would you like me to go ahead and reset your account for you to fix the email and other issues?

You asked this on discord already. Your data is available from https://heliohost.org/backup/ . Instructions for opening the backup can be found here: https://wiki.helionet.org/tutorials/plesk/account-backups . You will need to extract the data from the backup and use it to set up the VPS. Your account cannot be unsuspended in its current form due to repeated resource overuse and failure to remove Wordpress when directed. If you would like to be unsuspended, it will come with the condition that all Wordpress installations be deleted by an admin prior to unsuspension (or we can fully reset the account instead if you prefer). Would you like me to delete your Wordpress installations and unsuspend you?

External email service is not supported on our free subdomains, especially for email marketing (allowing such would run the risk of getting helioho.st flagged as a source of spam). If you want to use this service with our hosting, you'll need to get your own domain first and have us add it to your account. Then we can consider setting this up on that domain.

Krydos can install this for you.

Sure. The archived account has been marked as deleted and a fresh account has been created for you under the same name as your original one (eestiarx). Try logging in at https://heliohost.org/login/ (you may need to reset the password to log in). The domain will take 2 hours to work. If you need the data from your old account, it's available at https://heliohost.org/backup/

There were multiple issues with your account: For the mcstar1982.helioho.st domain, you had deleted the httpdocs folder...I recreated that for you. For h1.cybergenius.pl, it isn't working for multiple reasons: The A record in DNS is incorrect on your end. Tommy changed IP addresses due to a DDoS attack. You deleted the h1.cybergenius.pl folder (which was its document root) The document root specification was incorrect in Plesk (it was set to h1.cybergenius.pl/public, which I can guarantee was because you probably tried the Laravel toolkit at some point...we actually dropped that feature yesterday afternoon because of this). Please update DNS for h1.cybergenius.pl to reflect the IP addresses shown in Plesk. After fixing DNS, wait 2 hours and these should work again.

Please see this page for ftp information : https://wiki.helionet.org/management/uploading-files

The default web page is indeed the IPv6 problem. Fixed. I was able to install the certificate for the domain as well. It'll take 2 hours for everything to work. You'll need to reissue the SSL certificate to include webmail if desired once the 2 hours has passed. For SQL, please make sure you're using johnny.heliohost.org as the host name.