https://helionet.org/index/discover/HelioNet - All ActivityenWas testing out some URL rewrites in my .htaccess file and it doesn't appear to work, but wanted to double check. Thanks!Wed, 15 Apr 2026 09:21:56 +0000The domain user339058.helioho.st has been created and it points to your VPS. Each vps comes with a default vps###.heliohost.us domain that you can use or ignore. When we install Hestia for you we use vps158.heliohost.us:8083 for the Hestia login domain.Wed, 15 Apr 2026 03:54:25 +0000A root admin can point this domain to your VPS IP address. You can set it to any domain you want as long as you own it and is accessible, free subdomains can be set as the hostname as well.Wed, 15 Apr 2026 03:48:04 +0000Does VPS come with domain? I have a VPS under the username user339058 and was wondering if there can be a domain like user339058.helioho.st. Similarly I was trying to install Hestia control and it requested for a FQDN hostname. Would it be vps###.user339058.helioho.st?Wed, 15 Apr 2026 03:05:03 +0000Hi, it is working now! I didn't see any more exception. Thanks for the quick response. Greatly appreciated.Wed, 15 Apr 2026 02:36:42 +0000Marking as solved as the issues have been resolved.Wed, 15 Apr 2026 02:22:36 +0000There was one IP address blocked in these ranges. It has been unblocked, can you try it again now? If it still doesn't work, I'll have Krydos take a look.Wed, 15 Apr 2026 02:15:58 +0000Please be aware that replying to your own case will delay response time, as our system moves you to the back of the line each time a reply is added. Also, when the contents of a post contains the typical characteristics of AI-generated content (very wordy and verbose, predictable paragraph structure), this can be less interesting for our human volunteers to read and respond to. All staff are real humans. We like to read and reply to posts made by real humans, even if they contain spelling mistakes or errors if English is not a person's first language. All those human staff members are unpaid volunteers who assist here in their free time. They have responsibilities outside of HelioHost such as a full time job. They are not always online to read forum posts. In the meantime, please ensure you review our support response timelines (SLAs and ETAs), at: https://wiki.helionet.org/ETA For guidance on how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to: Time zone differences (most staff are based in North America) Work School Family Other real-life commitments Please be patient until you receive a response, as we work cases in the order received with the oldest requests first.Tue, 14 Apr 2026 22:54:54 +0000The forum account/email does not match the email or forum account associated with this username, to continue with this request either make a post with the correct forum account or send an email to support@heliohost.org from the email associated with this hosting account.Tue, 14 Apr 2026 22:41:21 +0000Domain added. It can take up to 2 hours to start working.Tue, 14 Apr 2026 22:38:22 +0000The outbound IP are 74.220.50.0/24 74.220.58.0/24 Thank youTue, 14 Apr 2026 21:59:28 +0000Dear HelioNet Support Team and @MoneyBroz, Thank you for your attention and for the clarification you have provided so far. We would like to kindly ask whether there is any possibility for our account to be reactivated. We were genuinely unaware of what was happening and were quite surprised by the situation. Had we known of any irregular activity, we would have taken immediate action to prevent it. For this reason, we respectfully ask whether there is any path available for reinstatement of the account. If reactivation is possible, even if it requires the payment of a fee, a reinstatement charge, or any additional administrative step, please let us know. We are fully willing to comply strictly and promptly with any obligation or security requirement you may establish. We truly value your service and would be grateful for the opportunity to restore the account and continue using it in full accordance with your policies. Thank you once again for your time, understanding, and consideration. Yours faithfully, Jefferson MideiTue, 14 Apr 2026 21:38:01 +0000The firewall probably blocked it. Do you know what IP address the connection comes from?Tue, 14 Apr 2026 21:03:34 +0000i want to add a domain to my account: "megadash.helioho.st"Tue, 14 Apr 2026 20:25:33 +0000Additional Info: I made a change in my site at Render to point to another MySQL database instance and it worked fine. So, somehow, Heliohost is blocking the access from Render!Tue, 14 Apr 2026 20:23:17 +0000Hello, my username is stephen225. I'd like the following domain name removed: sambiz.co I've moved it elsewhere. Thanks! Stephen MagrowskiTue, 14 Apr 2026 19:53:57 +0000Which domain?Tue, 14 Apr 2026 19:39:46 +0000Dear HelioNet Support Team, We were sincerely surprised to receive this information, as we essentially use the email accounts hosted with HelioNet only for receiving emails. You may even verify this by reviewing the account history from previous months. The most likely explanation is that someone may have gained access to one of our passwords and used the SMTP service to send these emails without our knowledge. If you could kindly inform us which sender address was used, I would be able to confirm whether it is one of our regular addresses or perhaps an old and forgotten account that is no longer in active use. In any case, we sincerely apologize for any inconvenience this situation may have caused. We are fully willing to immediately change the passwords for all of our accounts if you allow us to continue using your services. Thank you very much for your attention and understanding. We remain at your disposal for any further clarification you may require. Yours faithfully, Jefferson MideiTue, 14 Apr 2026 18:33:49 +0000This support request is being escalated to our root admins.Tue, 14 Apr 2026 18:15:48 +0000Your account was suspended for sending 1117 emails. Can you explain how this happened?Tue, 14 Apr 2026 18:15:01 +0000Dear HelioNet Support Team, I hope this message finds you well. I am writing to respectfully request a review of the suspension of my account, as I believe there may have been a misunderstanding or an error in this decision. To the best of our knowledge, we have been fully compliant with all the requirements, terms, and rules of the service. For this reason, the suspension came as a surprise to us, and we kindly ask that the matter be reviewed with care. If any issue has been identified on our account, we would sincerely appreciate the opportunity to better understand it and promptly address anything that may require clarification. We are committed to following all HelioNet policies and maintaining full compliance with the platform’s standards. Therefore, I respectfully ask that my account be reconsidered and, if possible, restored. For reference, the email associated with the account is: eu@jeffersonmidei.com.br Thank you very much for your time, attention, and consideration. I look forward to your response. Yours faithfully, Jefferson MideiTue, 14 Apr 2026 18:08:51 +0000ThanksTue, 14 Apr 2026 17:09:02 +0000Your current balance was $0.2399 plus $4 plus $0 bonus brings your new balance to $4.2399. Based on your usage for the last 30 days this new balance should last you until 2026-08-18, but if your load increases it could run out sooner. In the future if you increase your balance by $5 or more at a time you get an additional bonus balance increase. Less than $5 doesn't get a bonus though. For instance, if you donate $5 you get a bonus of $1 for a total balance increase of $6. Thanks for increasing your Morty balance.Tue, 14 Apr 2026 17:05:47 +0000Hi, I am running a Moodle 5 site as a personal hobby project, and I need the max_input_vars parameter in the PHP settings to be set to at least 5000 for it to function correctly. Could you please help me update this or adjust it on your end? Thanks, C. CostaTue, 14 Apr 2026 17:04:50 +0000This support request is being escalated to our root admins.Tue, 14 Apr 2026 17:04:09 +0000