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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Last night one of our servers locked up, and needed to be restarted. After the reboot the filesystem needed to be scanned for errors. It's an 8 TB raid array so it's taking a while to complete the scan. In the meantime several VPS are offline entirely. Also it's possible that if your VPS is working now and you try to reboot it, it won't boot up again on its own. Our backup system is also offline temporarily so you won't be able to download your full backups until the filesystem finishes scanning. The filesystem scan doesn't have a progress bar so we're not entirely sure how long it will take to get everything back online. We'll make a news post when everything is working again.
  2. Due to the 2160 sent spam emails, plus the high load, plus troubles suspending, plus troubles unsuspending, plus high CPU usage, plus high memory usage I'm guessing this account needs to be reset. Let us know when you're ready to proceed with the reset.
  3. Thanks for contacting us. Here is the message that you were given when you upgraded. If you could provide some feedback on how to make this message clearer to future VPS customers who upgrade we would appreciate it.
  4. Your subscription has been canceled and you won't be charged again. Thank you for using our VPS service.
  5. Did you write this software yourself?
  6. Your rebuild has been started and you should get an email in a bit when it's finished.
  7. Also please stop clicking the report button. You need to click the reply button at the bottom right. If you keep reporting all of my posts instead of replying to them we might have to ban you for abusing the report function.
  8. Ok, your other account has been permanently suspended. I took a look at your database, and the charset is set to utf8mb4_general_ci which supports Arabic. I took a look at some of your data and it's correctly displayed in Arabic. I checked your website and everything looks correct too The formatting looks a little weird since the Arabic is right justified, but even a raw database query on the command line loads the Arabic text correctly. Can you describe more accurately what you mean by "texts coming from the database" means? Are you using some software to display the Arabic texts? Does the software know how to handle utf8mb4_general_ci? Have you tried any other UTF-8 charsets such as utf8mb4_unicode_ci?
  9. I've been trying to figure out why all these people keep requesting remote PostgreSQL over and over even though it's already enabled. Are you using 65.19.141.77 as your host? If not does it work if you do?
  10. I've been trying to figure out why all these people keep requesting remote PostgreSQL over and over even though it's already enabled. Are you using 65.19.141.77 as your host? If not does it work if you do?
  11. Remote access has already been enabled from your previous request that has now been merged with this one.
  12. You created 2 accounts. You're only allowed to create 1 account. Which account would you like to keep?
  13. Before you can receive any support we need to address your violation of our terms of service. Please review https://wiki.helionet.org/hosting/terms Each user is allowed to have 1 account. Which account would you like to keep? The other account will be permanently suspended.
  14. The MX records have been set again. Yes, eventually you will be able to edit DNS records yourself.
  15. There is no website matching the email address on this forum account.
  16. Oh, yeah. I forgot to set up DKIM, SPF, and DMARC again after changing the domains. Try it now.
  17. I changed the password of your atarantino75_inf75 user to test it for you. I can assure you it is working. $ psql --host=65.19.141.77 --dbname=atarantino75_daniashop --user=atarantino75_inf75 Password for user atarantino75_inf75: psql (14.9, server 13.12) SSL connection (protocol: TLSv1.2, cipher: ECDHE-RSA-AES256-GCM-SHA384, bits: 256, compression: off) Type "help" for help. atarantino75_daniashop=> \dt Did not find any relations. atarantino75_daniashop=> You can change the password of the atarantino75_inf75 user back to what it was now, but remote connections are definitely enabled.
  18. Done. You might want to make sure everything is working still.
  19. No, but we could set up the MX record on the luan.eng.br domain instead. Emails sent to luan@luan.heliohost.org would all bounce once the domain is removed so you would need to update anyone/anything that is sending emails to that address. Another option is we could set luan.eng.br as your main domain, and set luan.heliohost.org as an addon domain. That way the MX record would still send to Google Workspace, and the PHP would continue to send from your main domain. Another option is you could look at the settings in your PHP software to see if you can use SMTP or something or maybe there are some config related to the sending domain.
  20. The tablefunc extension has been created on the fdevillalobos_rest1 PostgreSQL database. Let us know if you need help with anything else.
  21. HelioHost is going to be upgrading our external uptime monitor so the uptimes will all just show 100% in the meantime. Once the new uptime monitor and the status page are ready we'll make another news post to let you know the new URL.
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