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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. While you're working on figuring out how to send an email from your gmail address I took a look at your storage usage: Backups 0 MB Emails 0 MB Files 1001.69 MB Trash 0 MB Logs 13.74 MB PSQL 0 MB MariaDB 36.82 MB Total 1052.25 MB 260M /home/gentillenoir075.helioho.st/httpdocs 12K /home/gentillenoir075.helioho.st/.ssh 77M /home/gentillenoir075.helioho.st/git 24K /home/gentillenoir075.helioho.st/.nodenv 62M /home/gentillenoir075.helioho.st/.npm 8.0K /home/gentillenoir075.helioho.st/private 251M /home/gentillenoir075.helioho.st/sitex.quevvy.com 291M /home/gentillenoir075.helioho.st/quevvy.com 0 /home/gentillenoir075.helioho.st/tmp 0 /home/gentillenoir075.helioho.st/var 29M /home/gentillenoir075.helioho.st/usr 12K /home/gentillenoir075.helioho.st/etc 0 /home/gentillenoir075.helioho.st/dev 16K /home/gentillenoir075.helioho.st/files_docker 4.0K /home/gentillenoir075.helioho.st/.config 35M /home/gentillenoir075.helioho.st/.cache 4.0K /home/gentillenoir075.helioho.st/.local It seems like the problem is you asked us to remove the sitex.quevvy.com domain, but you never deleted the files, and then you put all the same files into the quevvy.com domain thereby doubling the usage of that site. After deleting that duplicate sitex.quevvy.com directory for you your storage usage is at 802 MB out of 1000 MB. Now that you're under the 1000 MB limit you should be able to login again and your 503 errors are gone. If you need more than 1000 MB storage you can increase your limit at https://heliohost.org/dashboard/storage/ If you're no longer able to send emails from your gmail account for some reason you could always change your email address in Plesk so we can accept reset requests from this email address too. Let us know if you need help with anything else.
  2. Your current balance is $6.6407 plus $15 plus $3 bonus brings your new total to $24.6407. Based on your load for the last 30 days your new estimated expiration date is 2026-08-24. If your load increases this could run out sooner or if your load decreases it could last longer though. We'll email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.
  3. In order to reset your account we must first verify your email address. This is to prevent someone from pretending to be you to delete your data. The easiest way to verify your email address is to send an email with the text "please reset my account" to support@heliohost.org from the email address listed in the top right corner of https://heliohost.org/dashboard/ Once we've verified your email address we will be happy to start the reset for you.
  4. Are you able to access the wiki now?
  5. Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py Installed.
  6. Alright, it looks like the Ubuntu 26 installer works again. You should have just received an email that your VPS is ready to go. Thanks for your patience and thanks for helping us test the new OS.
  7. Sorry for the delay. There have been other issues with the Ubuntu 26 install. I will have to take a look at them tomorrow.
  8. Installed. You can see the current list of installed modules and their versions for Morty's Perl at https://morty2-info.heliohost.org/modules.pl
  9. The issue was a DDoS on our wiki this morning broke a firewall rule that is required to login. It should be fixed now.
  10. The issue was a DDoS on our wiki this morning broke a firewall rule that is required to login. It should be fixed now.
  11. The issue was a DDoS on our wiki this morning broke a firewall rule that is required for the login system to work. It should be fixed now.
  12. We can reset your account for you. In order to reset your account we need to verify your email address. This is to make sure someone isn't pretending to be you to delete your data. The easiest way to verify your email is to send your reset request from the same email address listed in the top right corner of https://heliohost.org/dashboard/ while logged in.
  13. It's already fixed, and your Ubuntu 26 VPS is being created right now. You'll receive an email in a bit when it's ready to login.
  14. It looks like you picked Ubuntu 26 which is very new, and hasn't been tested very thoroughly yet. It looks like there was a system error creating Ubuntu 26 VPS which was causing the wrong username to get created on the VPS. Thanks for helping us debug the newest OS. We'll get it fixed as soon as possible.
  15. Why not upload large files via SFTP?
  16. Remote access enabled. host=65.19.154.90 port=5432 user=russwell_app dbname=russwell_reddit password=<set in Plesk>
  17. Is it possible to change the port that gateway01.us-east-1.prod.aws.tidbcloud.com is listening on?
  18. Done. Sometimes removing domains removes the files too, so if any files went missing I made a full backup prior to the domain change which you can download from https://heliohost.org/backup if needed.
  19. Yeah, the file with the same name from weakpass.com matches the contents of the file on the account. I went ahead and reset the account. What are you planning on using this account for?
  20. We really appreciate all the donations over the years. Thanks for explaining. That makes us feel a lot better about the situation.
  21. No, the old VPS was definitely deleted, and the new VPS was created with the username hunterparker, not hunterp93. In the future if you want to change your VPS username, just let us know. You don't need to delete the old one and create a new one.
  22. I am changing your VPS username back to hunterparker. You'll receive an email in 10-30 minutes when it's ready.
  23. In order to save me a lot of time going through your massive list, can you please check the installed modules and reduce your list to only what isn't already installed? Thanks. https://morty2-info.heliohost.org/modules.pl
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