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Everything posted by Krydos
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[Solved] Add New Domain to Existing Account
Krydos replied to pptvirtual's topic in Escalated Requests
Your main domain has been changed. As long as your DNS settings are correct it should start working in about 20 minutes. If any of your files went missing I made a full backup prior to the domain change which you can download from https://heliohost.org/backup if needed. -
[Solved] Add New Domain to Existing Account
Krydos replied to pptvirtual's topic in Escalated Requests
Would you like to redirect either domain to the other? For instance, if someone goes to privatevirtual.com.br do you want the browser URL bar to say dornlabs.top or if someone goes to dornlabs.top do you want the browser URL bar to say privatevirtual.com.br? -
It looks like there were a few 504 errors on the domain stimulance.co between 2026-04-22 15:17:50 and 2026-04-22 16:31:18. I checked the load for Johnny during that range and it was between 9.32 and 16.14 so pretty normal and not too bad. 504 errors like this on PHP can happen due to quite a few things such as DDoS, zombie PHP processes, or just too many people trying to use PHP at the same time. Generally an Apache restart clears it up or if it's a DDoS it clears itself once the attacking IPs are blocked or stop attacking. It also kind of depends on your software. Some PHP software like Wordpress is extremely bloated and normal page loads take 5-10 seconds on Johnny anyways. If your PHP software is super slow on a good day, then it's even more likely to show a 504 error when the server is busy. Highly optimized fast PHP sites that normally only take 100 milliseconds to load a page on a good day may slow down to 5 seconds per page load when the server is busy, but won't show a 504 error. Wolstech already said it, but the best option is to upgrade to Morty https://heliohost.org/dashboard/move/ if you want better uptime. Our mission as a non-profit is to provide free hosting to as many people as possible so the free plan is kind of overloaded by design. Our mission isn't to provide 100% uptime, super-fast, free hosting to only 10 people, so as long as the uptime is above 97% we consider it "good enough" for a free plan and load as many more free users as we can on there.
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[Solved] Email setup SPF, DKIM, and DMARC Records
Krydos replied to zaisty's topic in Escalated Requests
No problem. Let us know if you need help with anything else. -
[Solved] Email setup SPF, DKIM, and DMARC Records
Krydos replied to zaisty's topic in Escalated Requests
The only way to get a higher score is to buy a new domain. All .top domains will lose these points since they are so cheap and frequently used by spammers: This domain is only $3.48 for the first year, and should give a 10/10 score after the domain has been registered for a month or so. New domains that were registered within 2 weeks are more likely to be considered spam too. It seems like Spam Assassin is currently ok with .run domains, but if a lot of spammers start using them it could get a point deduction too. Domains like .com or .net are always safe for 10/10 score of course. https://heliohost.org/partners/namecheap/bladerunner.run Since this is an affiliate link you may need to whitelist or disable your adblocker to view it. Adblockers hate it when small non-profits make a few cents from affiliate links. -
[Solved] FTP login successful but can't see anything
Krydos replied to robev's topic in Escalated Requests
Does it work now? -
[Solved] Email setup SPF, DKIM, and DMARC Records
Krydos replied to zaisty's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain bladerunner.top. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
Sounds good.
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The reason is because this forum account has the username robev, so the hosting account robev is reserved for the email address that matches the forum account. This is an intentional feature to help people not have their username stolen as long as the forum account exists. The email address on your hosting account actually matches the forum username repwolfe, but that account doesn't have any posts even so I'm going to merge it to this forum account and set the email address to match the hosting account. Try using the username robev now that the email addresses match.
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I have started the reset. In a few minutes you'll receive an email. Click the link in that email to take the next step in the reset process.
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Ready to do an account reset now? This will delete all of your files, and reset your account back to the default state. Once the account is recreated you can restore whatever you need from the full backup.
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Changing to VPS: No need to move data or anything
Krydos replied to devzx's topic in Escalated Requests
Since the 20 days that were transferred from the Morty payment have been used up, there is no need for a trial period anymore, so the new link to pay is https://heliohost.org/vps/pay/?code=AsYrhPBG9TMml7Fd -
Added. # dig +short CNAME shop.ryofist.dev webstore.tip4serv.com.
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Your Tommy account was created in 2019, so we always recommend doing a reset on anything that was transferred from cPanel. I started a full backup of the ancient robev account for you, and in a few minutes it will be available to download from https://heliohost.org/backup Once the full backup is downloaded and you are sure you have everything you need let us know and we can do the reset. As far as canceling and deleting the VPS you can do that yourself at https://heliohost.org/dashboard/cancel/ Make sure you login with the username rob33x for your VPS. If you login with your email address it is ambiguous because both the VPS and the Tommy account have the same email address so it will probably default to logging in to Tommy.
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Request to increase max_input_vars to 5000 (PHP Settings)
Krydos replied to costacja's topic in Escalated Requests
Yes, I can change the max_input_vars, but if you change the PHP version the max_input_vars will go back to the default value. Therefore you should make sure you're using the correct version of PHP prior to changing the max_input_vars. Generally it's a good idea to use the latest version of PHP that your software supports. Since Moodle doesn't support PHP 8.5 yet, that means PHP 8.4 is the latest support version, and yet you're using PHP 8.3. Like I said, is there any particular reason you can't use PHP 8.4? -
Request to increase max_input_vars to 5000 (PHP Settings)
Krydos replied to costacja's topic in Escalated Requests
It looks like Moodle doesn't support PHP 8.5 yet, but is there any particular reason you're not using PHP 8.4 which Moodle does support? -
The domain user339058.helioho.st has been created and it points to your VPS. Each vps comes with a default vps###.heliohost.us domain that you can use or ignore. When we install Hestia for you we use vps158.heliohost.us:8083 for the Hestia login domain.
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Request to increase max_input_vars to 5000 (PHP Settings)
Krydos replied to costacja's topic in Escalated Requests
Which domain? -
[Solved] Adding funds to my Morty plan balance
Krydos replied to costacja's topic in Escalated Requests
Your current balance was $0.2399 plus $4 plus $0 bonus brings your new balance to $4.2399. Based on your usage for the last 30 days this new balance should last you until 2026-08-18, but if your load increases it could run out sooner. In the future if you increase your balance by $5 or more at a time you get an additional bonus balance increase. Less than $5 doesn't get a bonus though. For instance, if you donate $5 you get a bonus of $1 for a total balance increase of $6. Thanks for increasing your Morty balance. -
DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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Changing to VPS: No need to move data or anything
Krydos replied to devzx's topic in Escalated Requests
15 of your 20 days are used up now, and there is still no subscription set up. Here is the link again https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=FAPWJ54ESVHXQ If a subscription still isn't set up for this VPS before 2026-04-14 it will be powered off until a payment is made. We'll email you before your VPS is powered off too in case you're just ignoring this forum, but do read your emails. -
PHP 8.5 is now available on all of our hosting plans, including the free Johnny plan. We've also taken the opportunity to upgrade Plesk to the latest version and do a thorough upgrade of all system packages. The performance for the Johnny server has been a little slow for the last few days due to high load, but things are going back to normal now. There may have been a few errors messages as various services restarted, but now that the maintenance is over let us know if any of the error messages persist. We try to avoid doing upgrades too often, because they can cause downtime and slow performance, but it's critical to keep everything up to date to avoid vulnerabilities.
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DKIM, SPF, and DMARC have been set up for the domain codecreature.net. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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Your Johnny accounts domain has been changed to peeky2.helioho.st and an invite has been sent to your email address to create the Morty account with a $6 balance. During the Morty account creation process you should be able to pick peeky.helioho.st again if you wish.
