Krydos

Setting up a new server is a great opportunity to clean out all the junk and get rid of all the modules that no one is even using. This is intentional that new servers don't automatically have all the modules from the previous server. There are millions of Perl and Python modules and it doesn't make sense to just automatically install all of them even if no one will ever use it. Please provide a list of modules that you actually need and will be using, not a list of all the modules that Tommy used to have that you don't even need.

Plesk generates the private key for the DKIM and stores it securely along with the private keys for SSL. When you send an email from Plesk with DKIM enabled it Plesk uses the private key to generate a DKIM signature that remote mail servers can use the public key provided via DNS to verify that the email is legitimate.

You're welcome to work on gnu social here, just keep an eye on your load chart https://heliohost.org/dashboard/load/ If you need more than 10k CPU you can upgrade to Morty at https://heliohost.org/dashboard/move/

The Softaculous software you installed are pmwiki and gnu social. Neither have anything to do with AI. We think the load may have come from Softaculous trying to do a daily backup of the the gnu social program you installed. If you were editing the gnu social source code maybe that's why Softaculous acted so strangely. Unsuspended.

Were you doing anything with Softaculous at the time of your suspension? How were you editing the GNU social files?

Why did you unsubscribe from our emails? Was it a mistake? Why did you expect to get an email after telling us you didn't want to receive any emails anymore?

DKIM, SPF, and DMARC have been set up for all your domains.

Can you explain why you need to send emails from Morty (which has been deleted) and Johnny (which your account is no longer on)? I think this SPF makes more sense: "v=spf1 ip4:65.19.154.93 ip6:2001:470:1:1ee::1011 include:_spf.google.com include:smtp.spf.ziggo.nl ~all"

What is the correct DKIM value?

DNS recreated.

It looks like you're using Porkbun NS for that domain so you'll have to add the DNS records yourself from your Porkbun account.

Does it work now?

Does it work now?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I emailed a link for you to download the newest backup. It contains your files from 2026-05-08 when the server was powered off, and two binary database files. The database files are .frm and .ibd. It should be possible to extract the data from them. I have googled it and found several different methods of recovering the data out of binary files like this. Let us know if you're able to extract your data and the method you used so we can provide this information to other people who have the same issue.

It might be username aspaixao00.

I checked your VPS120 and it is already powered on. After you pay for an expired VPS it should power itself on automatically so you don't need to urgently contact us, but if something goes wrong and it doesn't power itself back on within 30 minutes or so you could let us know. Once we receive the support request we will try to get a response to you within 24 hours.

Does it work now?

Yep, Morty never has 502 errors because there are far fewer domains on that server, and it only takes Apache 10 seconds or so to restart. Morty also uses graceful restarts so the old Apache threads continue serving requests while the new Apache threads load up the configuration. On the free hosting plans we use hard Apache restarts which shows 502 errors for a minute or two every time Apache is restarted. You can read more about 502 errors with this link if you want to https://wiki.helionet.org/502_Bad_Gateway

Sorry for the delay. I've been travelling the last few weeks, and somehow managed to miss this one. The requested DNS record has been added. In the future, if you don't receive a reply within 24 hours we encourage users to bump their support requests to make sure we don't miss it.

Since there was no request for the March 23rd backup I'm going to mark this as solved and lock it. If you're still missing any data please use this link to open a new support request. https://helionet.org/index/forum/45-customer-service/?do=add

Which host are you using?

It's working for me. This one seems to be working fine too. You failed to pay your Morty bill so you were moved to a free hosting server. If you want a fast server you should upgrade back to Morty. The free hosting servers are much slower than the production Morty plan. We don't recommend running Wordpress on the free hosting because it is very bloated, slow, and causes a lot of load. It's pretty common for people to get suspended for high load running 1 Wordpress site on the free hosting, and you're running 2 Wordpress sites. The 500, 502, 503, and even 504 errors are because the free hosting is very overcrowded and not intended to run such bloated software as Wordpress. Here are some options for you to consider: FREE: Switch to some other software other than Wordpress. Pretty much any other software will run faster with less errors. FREE: The free hosting server you're on is scheduled to be upgraded in the next month or two anyways, because it is very old and starting to fall apart. If you want to wait for a bit it may get better. FREE: We also have a free hosting server called Johnny that we could move you to. Since Johnny was just rebuilt a few weeks ago, and is very empty still it will be faster than the older, more crowded Tommy you're on now. RECOMMENDED $1 per month: Upgrade back to Morty at https://heliohost.org/dashboard/move/ You've had quite a few issues since you refused to renew your Morty plan, so going back to Morty would fix all of that. This plan has variable billing if you go over 200 GB memory or 10k CPU in a day. $4 per month: We also have VPS plans that run Wordpress well starting at $4 per month https://heliohost.org/vps/subscription/?mem=1&cpu=2&hdd=50&os=ubuntu24 The advantages of a VPS is you have the whole server to yourself so other people can't slow you down, and you have root SSH access.

The backup you downloaded is a full backup from 2024-07-25. I have removed the old backup and added a partial backup from 2026-05-09 when the Johnny server was powered off. To download the new backup just go to https://heliohost.org/backup and request a new link. After downloading the new backup let us know if you're still missing anything.

Remote PostgreSQL is transferred to the new server when your account moves so you don't need to request it again. I just checked and it's already set up. Most likely you didn't read the email you received when your account finished being moved that said if you use remote database connections you may need to update your host to the new IP address that your account is on.