Krydos

Thanks for upgrading. I have set your balance to $24 after the $19 payment and $5 bonus. This should last you about two years without overages. We're going to move you to the upgraded Morty2. Morty2 is actually even faster and has newer software than the old Morty that you were on before, so it's even more of an upgrade.

Prior to 2021 we ran another control panel, and each of the plans had different database connection limits. If I recall correctly the Johnny plan was only allowed 2 database connections at the same time, and Tommy was 4 or 6 or something slightly higher. Needless to say our forum was covered with posts from people who write bad code that would try to open 100 simultaneous connections, and then they would complain to us that they were getting an error message about it. We got so sick of seeing those same forum posts all the time, that we decided to do an experiment when we switched to the new control panel. We decided to allow unlimited database connections. It worked well for 3 years with MariaDB before a lot of people started abusing it. You can read about it in this news post https://helionet.org/index/topic/59949-mariadb-limits/ The person who was abusing Tommy's unlimited PostgreSQL connections has been suspended, so hopefully you shouldn't get that error anymore. Let us know if you see it again. If multiple people start causing issues over and over we may have to make a limit like MariaDB.

DKIM, SPF, and DMARC have been set up for the domain dark.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. You suspect correctly. It supports Johnny domains now.

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

That's not one of our IPs, so you'd have to contact whoever owns that IP address to have reverse DNS set up. We can create an A record on bladerunner.top pointed to 45.156.84.85 though. Of course you can also use external DNS and create the A record yourself too. Let us know if you'd like more information on how to set up external DNS so you can add and remove DNS records yourself, or if you'd rather we create the A record for you.

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Please provide the following information: Database name 5-10 table names from the database Any unique string of data that may be in the database

We have 2 backups for you. There is a full backup from 2024-07-25 and a partial backup from after the server crashed on 2026-05-08. If you go to https://heliohost.org/backup you can download the 2024 one. If you already have that backup saved locally let us know and I can remove the 2024 backup and put the 2026 backup in there instead.

Where are you seeing that error?

I have sent you a download link for your backup from 2024-07-25. There is also a backup from 2026-05-08. Once you download the 2024 backup and have the file saved locally let us know and I can send you a link to download the 2026 backup.

It looks like yesod already figured it out, but for anyone who doesn't already know you can manage your PayPal subscriptions at https://www.paypal.com/myaccount/autopay/ If you cancel it through there it won't automatically try to bill you anymore, but your VPS will stay active until your payment runs out. We have had quite a few people ask for pay-as-you-go billing for VPS so you can just pay with one-time payments instead of setting up a subscription. This is something we will implement eventually, but like most things there is no exact ETA for it.

Did you download your backup from https://heliohost.org/backup ?

Sorry for the delay. I'm travelling and was very busy today. Submit your old password to https://heliohost.org/password/ one more time. The previous two submissions cannot be used because it wasn't configured correctly at the time.

Since you never replied to confirm what you're trying to do, I'm going to archive your account which will take your website offline and stop the billing. This way if you decide to come back and reactivate your account again at https://heliohost.org/renew/ your files will all still be there and you will still have some balance left. Let us know if this is not what you want to do.

Does https://dauphinduegg.com/Gallery/original-work/ and https://dauphinduegg.com/Gallery/installations/ work correctly now? I commented out the code in the .htaccess that was causing an infinite loop, and put the files into actual directories instead of pretend directories.

I checked your account and Wordpress showed some plugins and themes needed to be updated. I ran the updates for you, and there were no errors mentioning memory or errors of any other kind.

DKIM, SPF, and DMARC have been set up for the domain pinahouse.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Yeah, you can use this link on June 1st to pay for 2 years on Morty https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d for $19 USD with free $5 bonus balance.

Thanks for upgrading. I have set your balance to $24 after the $19 payment and $5 bonus. This should last you about two years without overages. You're on Morty right now, which is being retired soon, so we're going to move you to the upgraded Morty2. Morty2 is actually even faster and has newer software than the old Morty that you're on currently, so it's even more of an upgrade.

I logged into Hestia on VPS157 and everything looked fine. I also checked the Hestia file manager and files were showing up fine too. Let us know if you're still having issues.

Since you have a Morty account you can have up to 15 domains on your account. The first domain you pick while signing up is your main domain and the files are kept in httpdocs. We don't recommend deleting that directory because you'll likely mess up your file permissions which may require an account reset to fix. If you want to add another domain just let us know and we can add it for you. If you're thinking about purchasing a domain we do have an affiliate program with Namecheap that you can use https://heliohost.org/partners/namecheap It won't cost you anything extra, and we get a few cents for referring you. Keep in mind that you may need to whitelist that link or disable your adblocker before clicking it. You don't have to buy a domain from Namecheap if you don't want to. We can host domains purchased from any domain registrar. All you need to do is set your NS records to ns1.heliohost.org and ns2.heliohost.org and then let us know what the domain is. When you add a second domain it will show up in your home folder under the name of the domain. So if your main domain is main.com the files will go in httpdocs, but if you add a second domain named addon.com you put the files for the second domain in the folder called addon.com You can increase your storage space at https://heliohost.org/dashboard/storage/

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Just to be clear, we didn't delete your account, the server crashed. We made several news posts about it https://helionet.org/index/topic/67733-when-it-rains-it-pours/

Sounds good. Let us know if you need help with anything else.

I deleted the 2.2 GB log file and you should be able to login now. If you'd like to reset your account anyways we need to verify your email address first. The email address you sent this support request from doesn't match the email address you used to create the account. The reason we need to verify your email address prior to doing an account reset is to make sure someone isn't pretending to be you to delete your data.