Krydos

Is it possible to change the port that gateway01.us-east-1.prod.aws.tidbcloud.com is listening on?

Yeah, the file with the same name from weakpass.com matches the contents of the file on the account. I went ahead and reset the account. What are you planning on using this account for?

In order to save me a lot of time going through your massive list, can you please check the installed modules and reduce your list to only what isn't already installed? Thanks. https://morty2-info.heliohost.org/modules.pl

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Setting up a new server is a great opportunity to clean out all the junk and get rid of all the modules that no one is even using. This is intentional that new servers don't automatically have all the modules from the previous server. There are millions of Perl and Python modules and it doesn't make sense to just automatically install all of them even if no one will ever use it. Please provide a list of modules that you actually need and will be using, not a list of all the modules that Tommy used to have that you don't even need.

Plesk generates the private key for the DKIM and stores it securely along with the private keys for SSL. When you send an email from Plesk with DKIM enabled it Plesk uses the private key to generate a DKIM signature that remote mail servers can use the public key provided via DNS to verify that the email is legitimate.

You're welcome to work on gnu social here, just keep an eye on your load chart https://heliohost.org/dashboard/load/ If you need more than 10k CPU you can upgrade to Morty at https://heliohost.org/dashboard/move/

The Softaculous software you installed are pmwiki and gnu social. Neither have anything to do with AI. We think the load may have come from Softaculous trying to do a daily backup of the the gnu social program you installed. If you were editing the gnu social source code maybe that's why Softaculous acted so strangely. Unsuspended.

Were you doing anything with Softaculous at the time of your suspension? How were you editing the GNU social files?

Why did you unsubscribe from our emails? Was it a mistake? Why did you expect to get an email after telling us you didn't want to receive any emails anymore?

DKIM, SPF, and DMARC have been set up for all your domains.

Can you explain why you need to send emails from Morty (which has been deleted) and Johnny (which your account is no longer on)? I think this SPF makes more sense: "v=spf1 ip4:65.19.154.93 ip6:2001:470:1:1ee::1011 include:_spf.google.com include:smtp.spf.ziggo.nl ~all"

What is the correct DKIM value?

DNS recreated.

It looks like you're using Porkbun NS for that domain so you'll have to add the DNS records yourself from your Porkbun account.

Does it work now?

Does it work now?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I emailed a link for you to download the newest backup. It contains your files from 2026-05-08 when the server was powered off, and two binary database files. The database files are .frm and .ibd. It should be possible to extract the data from them. I have googled it and found several different methods of recovering the data out of binary files like this. Let us know if you're able to extract your data and the method you used so we can provide this information to other people who have the same issue.

It might be username aspaixao00.

I checked your VPS120 and it is already powered on. After you pay for an expired VPS it should power itself on automatically so you don't need to urgently contact us, but if something goes wrong and it doesn't power itself back on within 30 minutes or so you could let us know. Once we receive the support request we will try to get a response to you within 24 hours.

Does it work now?

Yep, Morty never has 502 errors because there are far fewer domains on that server, and it only takes Apache 10 seconds or so to restart. Morty also uses graceful restarts so the old Apache threads continue serving requests while the new Apache threads load up the configuration. On the free hosting plans we use hard Apache restarts which shows 502 errors for a minute or two every time Apache is restarted. You can read more about 502 errors with this link if you want to https://wiki.helionet.org/502_Bad_Gateway

Sorry for the delay. I've been travelling the last few weeks, and somehow managed to miss this one. The requested DNS record has been added. In the future, if you don't receive a reply within 24 hours we encourage users to bump their support requests to make sure we don't miss it.

Since there was no request for the March 23rd backup I'm going to mark this as solved and lock it. If you're still missing any data please use this link to open a new support request. https://helionet.org/index/forum/45-customer-service/?do=add