Krydos

Just to be clear, we didn't delete your account, the server crashed. We made several news posts about it https://helionet.org/index/topic/67733-when-it-rains-it-pours/

Sounds good. Let us know if you need help with anything else.

I deleted the 2.2 GB log file and you should be able to login now. If you'd like to reset your account anyways we need to verify your email address first. The email address you sent this support request from doesn't match the email address you used to create the account. The reason we need to verify your email address prior to doing an account reset is to make sure someone isn't pretending to be you to delete your data.

Glad to hear it. Morty2 is our fastest server on our fastest hardware. Servers tend to get slower and slower as time wears on, so we have to rebuild them occasionally to keep them at peak performance. Since Morty2 just got rebuilt a few weeks ago he's blazing fast right now. Let us know if you need help with anything else.

Your error logs count towards your storage usage: Backups 0 MB Emails 0 MB Files 19.65 MB Trash 38.52 MB Logs 2281.55 MB PSQL 0 MB MariaDB 0 MB Total 2339.72 MB It's kind of funny how fast these things can snowball when you refuse to fix the errors and they keep filling your logs. [Mon May 25 23:56:29.718676 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 102. [Mon May 25 23:56:29.718748 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 94. [Mon May 25 23:56:29.718820 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 98. [Mon May 25 23:56:29.718892 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 102. [Mon May 25 23:56:29.718974 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 94. [Mon May 25 23:56:29.719053 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 98. [Mon May 25 23:56:29.719135 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 102. [Mon May 25 23:56:29.719221 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 94. [Mon May 25 23:56:29.719323 2026] [cgid:error] [pid 999362:tid 999446] [client x.x.x.x:0] AH01215: stderr from /home/pmm.helioho.st/httpdocs/cgi-bin/test.pl: Use of uninitialized value $s1 in string eq at test.pl line 98.

Yeah, the free hosting is pretty good, but for only $1 per month you get so much more.

We're glad you've got everything you need now. Yeah, it's always a good idea to take backups. No one has ever said, "Damn I wish I hadn't taken so many backups!"

Are they gone now? Tommy has been grumpy the last few days because he was scheduled to be upgraded next, and Johnny cut in line. I've had to kill stuck tasks for 3 different people in just the last few days.

Installed. You can see the current list of modules and their versions for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Yeah, there is a backup from March 23rd when the account was archived. Let us know if you're missing anything from the May 8th backup, and we can try sending you the March 23rd backup instead.

Request a new download link from https://heliohost.org/backup/ I added the backup from May 8th when Johnny was powered off.

Thanks for upgrading. I have set your balance to $24 after the $19 payment and $5 bonus. This should last you about two years without overages. You're on Morty right now, which is being retired soon, so we're going to move you to the upgraded Morty2. Morty2 is actually even faster and has newer software than the old Morty that you're on currently, so it's even more of an upgrade.

Thanks for upgrading. I have set your balance to $12 after the $10 payment and $2 bonus. This should last you about a year without overages. You're on Morty right now, which is being retired soon, so we're going to move you to the upgraded Morty2. Morty2 is actually even faster and has newer software than the old Morty that you're on currently, so it's even more of an upgrade.

Request a new download link from https://heliohost.org/backup/ I just put your backup from May 8th when the server was powered off in there.

Request a new link from http://heliohost.org/backup I added the backup from May 8th when the server was powered off.

DNS recreated.

Remote access enabled. host=64.62.151.106 port=5432 user=alexandrepascoal_raptor dbname=alexandrepascoal_eagleeye password=<set in Plesk>

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Go to https://heliohost.org/backup and enter your new live.com email address to download your backup from May 8th when the server was powered off.

2 weeks from May 7th is May 21st. It's now May 24th so your VPS has been powered off. It can still be renewed if you want though. https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

Thanks for upgrading. I have set your balance to $12 after the $10 payment and $2 bonus. This should last you about a year without overages. You're on Morty right now, which is being retired soon, so we're going to move you to the upgraded Morty2. Morty2 is actually even faster and has newer software than the old Morty that you're on currently, so it's even more of an upgrade.

DNS records added.

Johnny was finished 2 days ago https://helionet.org/index/topic/67995-johnny-upgrade/

Yes, usernames and transaction IDs are safe to send here.

1) We send invoices on how your balance is being used occasionally by email. Here are some screenshots of what it looks like: 2) Just username and transaction ID should be enough to link the payment to the account. If you use the same email address to make the Stripe payment then we can just match it to your email on the account. 3) Yes, in order to change your username you have to do an account reset. Yes, after doing an account reset you would need to add all your domains again, and set up everything again.