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Everything posted by Krydos
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We're updating our Terms of Service. Our Terms explain what you can expect from us when using our services, and what we expect from you as a user of our services. You can find the updated Terms at the following URL: https://wiki.helionet.org/hosting/terms From here on out, we will email all of our users each time we make changes to the Terms of Service to give them plenty of time to review the changes and opt out of the changes if they wish to. What is changing: * We have been using slightly different Terms of Service for our shared hosting and VPS hosting for the last 6 years, but now we've unified them to make things easier to understand. * We have never allowed cryptocurrency mining on any of our hosting plans, but now we've added that information to the Terms of Service to make it easier to find. * We've never allowed children below the age of 13 to use our services, but it is now simpler to locate. * We have expanded our restriction on modifying game content to include preventing normal operation as well. * In addition, we've clarified the risks you assume by using our service, that you agree to not hold us liable for damages resulting from our service not working properly, and that we don't guarantee availability or uptime. * We have also made some minor changes to phrasing for clarity. What this means for you: Our Terms have been updated to reflect these changes and go into effect on January 17th, 2025. If you agree to these Terms, no further action is needed, and you can continue using our services as you always have. By continuing to use our websites or the services you receive after that date, you agree to the updated Terms.
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[Solved] Google Login not working, calling a 403 error
Krydos replied to marvelousaare's topic in Escalated Requests
Rule number 210580 has been disabled on the domain akaites.com.ng. Does it work now? -
Your subscription has been canceled and you won't be billed again. Thanks for using our VPS service.
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[Solved] Could not issue an SSL/TLS certificate
Krydos replied to kkaviani's topic in Escalated Requests
It has nothing to do with firewalls. Every time someone reports that installing SSL doesn't work, the first thing to check is if it is redirecting http to https. In order to install SSL your .well-known directory has to be served over http root@control [~]# curl -v http://qasemghazanfar.com/.well-known/acme-challenge/-eAJl4mmY19WxjELqbxnwWHKgYZHHfnygh96F-qfErQ * Trying 2001:470:1:1ee::2002:80... * Trying 65.19.154.90:80... * Connected to qasemghazanfar.com (65.19.154.90) port 80 (#0) > GET /.well-known/acme-challenge/-eAJl4mmY19WxjELqbxnwWHKgYZHHfnygh96F-qfErQ HTTP/1.1 > Host: qasemghazanfar.com > User-Agent: curl/7.76.1 > Accept: */* > * Mark bundle as not supporting multiuse < HTTP/1.1 301 Moved Permanently < Server: nginx < Date: Sun, 29 Dec 2024 07:04:23 GMT < Content-Type: text/html < Content-Length: 162 < Connection: keep-alive < Location: https://qasemghazanfar.com/.well-known/acme-challenge/-eAJl4mmY19WxjELqbxnwWHKgYZHHfnygh96F-qfErQ Since this domain is redirecting to https you can't install SSL. Once the .well-known directory is accessible over http it will work.- 6 replies
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Remote access enabled. host=65.19.154.90 port=5432 user=cm1291_pg dbname=cm1291_mlb password=<set in Plesk> host=65.19.154.90 port=5432 user=cm1291_pg dbname=cm1291_nfl password=<set in Plesk>
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Thanks for reporting the bug. It should be fixed now. It isn't currently implemented, but we could add credit to your account manually.
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Remote access enabled. host=65.19.154.90 port=5432 user=mbo_agency dbname=mbo_agency_services password=<set in Plesk>
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Your subscription has been canceled and you won't be billed again.
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Can you save the ftp username and password into Plesk so I can test it?
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[Solved] Separate account request for Recap Time Squad
Krydos replied to ajhalili2006's topic in Escalated Requests
Alright, you should be good to go. Let us know if you need help with anything else. -
[Solved] Separate account request for Recap Time Squad
Krydos replied to ajhalili2006's topic in Escalated Requests
Go ahead and pay with the virtual card and use a different email address than your personal account. Let us know if there are any errors during account creation. After the account is successfully created let us know the username in this thread so we can make sure that you don't get suspended for logging in to 2 accounts. -
Can you connect to your remote storage now?
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[Solved] Separate account request for Recap Time Squad
Krydos replied to ajhalili2006's topic in Escalated Requests
I'm fine with it too. Thanks for asking in advance. Does your non-profit have it's own PayPal account or will you be paying with the same PayPal account you used to create your Tommy account? -
What is the hostname or IP of the remote storage?
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Is this the guide you followed? https://wiki.helionet.org/tutorials/node.js/express.js#about-express.js Yeah, I always get the same peanut butter too.
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Closing due to inactivity.
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Your subscription has been canceled and you won't be billed again. Thank you for using our VPS service.
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If you're on the Morty plan you can now see your billing information at https://heliohost.org/dashboard/billing/ This page contains detailed billing information for your account that goes back one year. We keep track of billing charges to one-hundredth of a cent and charge a flat rate of 3.29 cents per day if you don't exceed 100 GB memory and 10k CPU in a day. If you exceed those limits, instead of suspending you, we just charge you $0.0005 per 1 GB and $0.005 per 1k CPU. With the billing page, you can see the exact memory and CPU you used each day, as well as detailed graphs showing what times of the day your website had a lot of load. The billing dashboard is very new so if you see any bugs please let us know so we can get it fixed. If you're not currently on the Morty server and want to check it out, you can move yourself over with this page https://heliohost.org/dashboard/move/ Morty will be available for new signups beginning in a few weeks.
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Your subscription has been canceled, and you won't be billed again. Your forum account has been deleted as requested. Thanks for using our VPS service.
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Is it gone now?
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The email address of this forum account doesn't match the email address the VPS was created with. In order to prevent people from pretending to be you by creating similar email addresses and then deleting your data we have to verify that the exact email address matches. It looks like you have 2 forum accounts, so it's the other one you need to post from, or you could also email your cancel request to support@heliohost.org. Whichever is easier for you.
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[Solved] Add domain names and Set Up SPF, DKIM, and DMARC Records
Krydos replied to gebu8f's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain gebu8f.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
Eventually you will be able to move to Johnny if you want.
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Yes, the move page in the dashboard would allow you to move back to Tommy, but it wouldn't be free. You would have to pay $1. An admin can move you back for free if you ask.