Krydos

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Did you ever get a backup made? Are you ready to have Hestia installed?

Here is your storage space usage: Backups 0 MB Emails 37.18 MB Files 2808.50 MB Trash 0 MB Logs 12.82 MB PSQL 0 MB MySQL 337.61 MB Total 3196.11 MB And here is a closer look at the Files category: 1.2G /home/hostmysiteplease.helioho.st/httpdocs 12K /home/hostmysiteplease.helioho.st/harlemtechnologies.com 263M /home/hostmysiteplease.helioho.st/conarim.com 225M /home/hostmysiteplease.helioho.st/dhamira.co.ke 87M /home/hostmysiteplease.helioho.st/waa.co.ke 12K /home/hostmysiteplease.helioho.st/nilijua.xyz 24K /home/hostmysiteplease.helioho.st/private 12K /home/hostmysiteplease.helioho.st/.composer 109M /home/hostmysiteplease.helioho.st/yourcompanysolutions.online 8.0K /home/hostmysiteplease.helioho.st/mwenendo.xyz 268M /home/hostmysiteplease.helioho.st/mvuke.cloud 4.0K /home/hostmysiteplease.helioho.st/node 0 /home/hostmysiteplease.helioho.st/wordpress-backups 0 /home/hostmysiteplease.helioho.st/.wp-cli 668M /home/hostmysiteplease.helioho.st/littlebosses.co.ke 8.0K /home/hostmysiteplease.helioho.st/.ssh I'm not seeing anything obvious to delete. Let us know what should be removed, or you can increase your storage space some more at https://heliohost.org/dashboard/storage/

I rebooted your VPS and it looks like SSH is working again. Let us know if you're still unable to login.

It looks like you never clicked the invite link to recreate your account, so I sent a new link. Let us know if you're having trouble recreating your account.

This database is a MariaDB database, not a PostgreSQL database. You can enable remote connections to MariaDB yourself through Plesk. If you truly want to use PostgreSQL you need to create a PostgreSQL database, not a MariaDB one and then let us know the database name and database username you want to have access.

Set.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Thanks.

Our goal is to respond to all support requests within 24 hours, but I know there have been some issues with Lily that needed to be fixed. Perhaps that is why it's taking longer than usual. It's also possible Wolstech just missed this request, so I pinged him to make sure he sees it. Sorry for the delay.

Unsuspended.

Done. The new domains can take up to 2 hours to start working.

Done. The new domains can take up to 2 hours to start working.

Done. Make sure you use a 301 redirect (permanent) not a 302 redirect (temporary).

It looks like you deleted your reset link by trying to signup again with the same email address. I sent you a new invite link to recreate your account.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

In that case it's better to have codecreature.net as an addon (not an alias) and codecreature.helioho.st as your main domain. Then set it up so anyone who goes to codecreature.helioho.st gets a 301 redirect to the new codecreature.net domain. Browsers and search engines will automatically update their links, and after a few weeks or a month or whatever you can remove the codecreature.helioho.st domain entirely and leave only the codecreature.net domain.

You've probably heard of Apache and Nginx, but have you heard about Caddy? In this video we show you how to install the Caddy webserver software on your VPS. Caddy is known for issuing SSL certificates automatically, and being easier to configure than his more famous relatives. It's worth checking out! https://youtu.be/Vq-cKnQGevU It's been a bit since we released a new video, but hopefully you enjoy this one. Some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Here's your current storage usage: Backups 0 MB Emails 832.85 MB Files 19.64 MB Trash 0 MB Logs 151.84 MB PSQL 0 MB MySQL 0 MB Total 1004.33 MB We don't see people with 832 MB of emails very often. Since your account was created in 2019 on cPanel and transferred to Plesk I recommend doing a reset. We can provide a full backup prior to resetting the account back to the default state, you can download and extract the backup, and you can sort through all these emails on your home PC to see if you need any of them. Another option that KazVee already mentioned is you can increase your storage space at https://heliohost.org/dashboard/storage/ if you need more than 1000 MB.

Also, I'd like to point out that if you're not even going to be using the codecreature.helioho.st domain you may as well remove it entirely. Having pointless domains like this on the server increases the load and decreases the uptime just by even existing on your account. We always encourage users to remove domains unless they have a good reason for needing them active.

I have reset your account, and you will receive an email in a bit with a link. Click the link in the email to take the next steps in the reset process.

I'm not sure what you mean by this, but to expand on my point from the last post: You can have up to 10 domains on a single account. There is no way for anyone to know whether the domain is on a separate account or on the same account as another domain. Since no one else needs to login to your personal account or your business account, which is the only way anyone would know that your business domain is on the same account as any other domain, I don't see the point of having multiple accounts.

Hestia has to be installed on a fresh operating system with no other installed software or files. Do you need a backup of anything on your VPS before we wipe it clean, reinstall the OS, and install Hestia for you?

There are 667 files on your account. I'm not going to look at each one to make sure it's not malware. You can have 2 or 3 files backed up.

Your account was hacked then. Our policy on hacked accounts is to require a reset which deletes all files and restores all settings back to default. Are there any files you need a backup of?