Krydos

Sent.

Remote PostgreSQL is transferred to the new server when your account moves so you don't need to request it again. I just checked and it's already set up. Most likely you didn't read the email you received when your account finished being moved that said if you use remote database connections you may need to update your host to the new IP address that your account is on.

This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved. @thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.

Morty2 now has a 25 MB email size limit. Payments for services from a non-profit are not tax deductible. Here is some information I found: I understand that to mean that Morty payments and VPS payments are not tax deductible. Tommy accounts are different though. We consider Tommy to be free hosting just like Johnny is free hosting. The minimum donations amount of $2 is just a way for us to sort free hosting users into a donor only free server and a non-donor free server. The $2 donation for Tommy is a one-time transaction, and there is no monthly cost so it's not a service. Since Tommy is exactly the same as Johnny we claim the fair market value of a Tommy account to be $0 so you can claim the whole donation on your taxes. TLDR: We can issue an invoice for your Morty account, but I suspect you can't claim it as a deduction on your taxes.

We made a news post about Johnny which you can read at https://helionet.org/index/topic/67733-when-it-rains-it-pours/ We also emailed you several times about it. Once Johnny was finished being rebuilt we made another news post which you can read at https://helionet.org/index/topic/67995-johnny-upgrade/ After reading the links provided above and your emails, which answer all of your questions, let us know if you still have any other questions.

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Yes, if you need more domains added to your account you can follow these steps Click this link https://helionet.org/index/forum/45-customer-service/?do=add to start a new support request. Provide your username. Provide the domain you want added.

It looks like you deleted your account for the reason "performance issues". Tommy is quite slow right now due to being overdue for a rebuild. We're going to be upgrading Tommy in the next month or so which should improve the performance quite a bit. Even after the rebuild Tommy will still be more crowded and slower than our Morty plan though. If you'd like to try Morty for a bit to see if that fixes your issues with performance let us know.

DNS recreated.

It looks like we never responded to this email from May 5th because we were very busy and there were 1000 things that were broken at that time. Your account is already on Morty, but if you'd like to start over with a fresh account we can do that at any time for you. Just let us know if you'd like your account reset. Sorry for the delay responding to this.

It looks like we never responded to this email because we were very busy on May 5th, plus I think you requested these same modules in another thread too. Either way, this email doesn't have a response, but all of the modules are already installed on Morty2. You can see the current list of installed modules at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Thanks for upgrading. I have set your balance to $24 after the $19 payment and $5 bonus. This should last you about two years without overages. We're going to move you to the upgraded Morty2. Morty2 is actually even faster and has newer software than the old Morty that you were on before, so it's even more of an upgrade.

Prior to 2021 we ran another control panel, and each of the plans had different database connection limits. If I recall correctly the Johnny plan was only allowed 2 database connections at the same time, and Tommy was 4 or 6 or something slightly higher. Needless to say our forum was covered with posts from people who write bad code that would try to open 100 simultaneous connections, and then they would complain to us that they were getting an error message about it. We got so sick of seeing those same forum posts all the time, that we decided to do an experiment when we switched to the new control panel. We decided to allow unlimited database connections. It worked well for 3 years with MariaDB before a lot of people started abusing it. You can read about it in this news post https://helionet.org/index/topic/59949-mariadb-limits/ The person who was abusing Tommy's unlimited PostgreSQL connections has been suspended, so hopefully you shouldn't get that error anymore. Let us know if you see it again. If multiple people start causing issues over and over we may have to make a limit like MariaDB.

DKIM, SPF, and DMARC have been set up for the domain dark.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. You suspect correctly. It supports Johnny domains now.

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

That's not one of our IPs, so you'd have to contact whoever owns that IP address to have reverse DNS set up. We can create an A record on bladerunner.top pointed to 45.156.84.85 though. Of course you can also use external DNS and create the A record yourself too. Let us know if you'd like more information on how to set up external DNS so you can add and remove DNS records yourself, or if you'd rather we create the A record for you.

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Please provide the following information: Database name 5-10 table names from the database Any unique string of data that may be in the database

We have 2 backups for you. There is a full backup from 2024-07-25 and a partial backup from after the server crashed on 2026-05-08. If you go to https://heliohost.org/backup you can download the 2024 one. If you already have that backup saved locally let us know and I can remove the 2024 backup and put the 2026 backup in there instead.

Where are you seeing that error?

I have sent you a download link for your backup from 2024-07-25. There is also a backup from 2026-05-08. Once you download the 2024 backup and have the file saved locally let us know and I can send you a link to download the 2026 backup.

It looks like yesod already figured it out, but for anyone who doesn't already know you can manage your PayPal subscriptions at https://www.paypal.com/myaccount/autopay/ If you cancel it through there it won't automatically try to bill you anymore, but your VPS will stay active until your payment runs out. We have had quite a few people ask for pay-as-you-go billing for VPS so you can just pay with one-time payments instead of setting up a subscription. This is something we will implement eventually, but like most things there is no exact ETA for it.

Did you download your backup from https://heliohost.org/backup ?

Sorry for the delay. I'm travelling and was very busy today. Submit your old password to https://heliohost.org/password/ one more time. The previous two submissions cannot be used because it wasn't configured correctly at the time.

Since you never replied to confirm what you're trying to do, I'm going to archive your account which will take your website offline and stop the billing. This way if you decide to come back and reactivate your account again at https://heliohost.org/renew/ your files will all still be there and you will still have some balance left. Let us know if this is not what you want to do.