Krydos

Remote PostgreSQL is transferred to the new server when your account moves so you don't need to request it again. I just checked and it's already set up. Most likely you didn't read the email you received when your account finished being moved that said if you use remote database connections you may need to update your host to the new IP address that your account is on.

This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved. @thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Yes, if you need more domains added to your account you can follow these steps Click this link https://helionet.org/index/forum/45-customer-service/?do=add to start a new support request. Provide your username. Provide the domain you want added.

It looks like you deleted your account for the reason "performance issues". Tommy is quite slow right now due to being overdue for a rebuild. We're going to be upgrading Tommy in the next month or so which should improve the performance quite a bit. Even after the rebuild Tommy will still be more crowded and slower than our Morty plan though. If you'd like to try Morty for a bit to see if that fixes your issues with performance let us know.

DKIM, SPF, and DMARC have been set up for the domain dark.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. You suspect correctly. It supports Johnny domains now.

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

That's not one of our IPs, so you'd have to contact whoever owns that IP address to have reverse DNS set up. We can create an A record on bladerunner.top pointed to 45.156.84.85 though. Of course you can also use external DNS and create the A record yourself too. Let us know if you'd like more information on how to set up external DNS so you can add and remove DNS records yourself, or if you'd rather we create the A record for you.

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Please provide the following information: Database name 5-10 table names from the database Any unique string of data that may be in the database

It looks like yesod already figured it out, but for anyone who doesn't already know you can manage your PayPal subscriptions at https://www.paypal.com/myaccount/autopay/ If you cancel it through there it won't automatically try to bill you anymore, but your VPS will stay active until your payment runs out. We have had quite a few people ask for pay-as-you-go billing for VPS so you can just pay with one-time payments instead of setting up a subscription. This is something we will implement eventually, but like most things there is no exact ETA for it.

Did you download your backup from https://heliohost.org/backup ?

DKIM, SPF, and DMARC have been set up for the domain pinahouse.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Sounds good. Let us know if you need help with anything else.

Are they gone now? Tommy has been grumpy the last few days because he was scheduled to be upgraded next, and Johnny cut in line. I've had to kill stuck tasks for 3 different people in just the last few days.

Installed. You can see the current list of modules and their versions for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Yeah, there is a backup from March 23rd when the account was archived. Let us know if you're missing anything from the May 8th backup, and we can try sending you the March 23rd backup instead.

Request a new download link from https://heliohost.org/backup/ I added the backup from May 8th when Johnny was powered off.

DNS recreated.

Remote access enabled. host=64.62.151.106 port=5432 user=alexandrepascoal_raptor dbname=alexandrepascoal_eagleeye password=<set in Plesk>

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Go to https://heliohost.org/backup and enter your new live.com email address to download your backup from May 8th when the server was powered off.

2 weeks from May 7th is May 21st. It's now May 24th so your VPS has been powered off. It can still be renewed if you want though. https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

DNS records added.