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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. WSGI restart access uses at a minimum 260 GB memory per day, so you're looking at a bill of $1.91 per month or more. Are you sure you want to proceed? If you want to enable WSGI restart access for a few days or a week that is fine too, and then we can remove it so your bill goes back down to $1 per month.
  2. Reverse DNS for your VPS has been set up as requested. MoneyBroz will be starting the rebuild soon.
  3. The Python module email is part of the standard install and doesn't need to be requested. The other modules were installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py
  4. The new backup including the website directory has been uploaded to the https://heliohost.org/backup/ system. Let us know if you have everything you need now. Once your VPS is rebuilt everything is deleted permanently and there is no way to recover it.
  5. Yeah, definitely. Just put your public key value in /home/username/.ssh/authorized_keys and then login without a password.
  6. Looks like there was a root login from 83.84.116.55 which doesn't appear to be you.
  7. Do you have a list of files that you want backed up prior to rebuilding the VPS?
  8. Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py
  9. Yeah, it's pointless to mess with it right now because you're still on the old plan and any changes we make may be reverted when you change the the new plan. Keep an eye on the Account tab and when it says "HelioHost 2000 MB" instead of "HelioHost 2000 MB old" then we can take a look at it if it's not fixed already.
  10. When we fixed the 503 error we uncovered some strange bugs in the most recent versions of Plesk which caused some permissions to disappear. We are still in the process of transferring people from the old broken plans to the new ones. You can tell if you've been moved by going to 1. Login at https://heliohost.org/login/ 2. Continue to Plesk 3. Account in left menu 4. Check Plan Name As you can see you're on an "old" plan currently. Also it looks like your mailbox size is unlimited, not 100 MB.
  11. Remote access enabled. host=65.19.154.94 port=5432 user=moisesbaly_balyonline_db_user dbname=moisesbaly_balyonline_db password=<set in Plesk>
  12. Remote access enabled. host=65.19.154.90 port=5432 user=marcogarthi_db dbname=marcogarthi_dbTest password=<set in Plesk>
  13. No. That's why I suggested switching to a VPS. Another option is you can switch to Python CGI instead of Flask. The timeout on CGI can be increased if you need it.
  14. You're not causing Nginx to restart. Nginx restarts hundreds of times per day on its own. Each time some domain gets SSL. Each time a new account is created. Each time an account goes inactive. Each time an account gets unarchived. There are tons of reasons for Nginx to restart, so if your code can't handle an Nginx restart, increasing the timeout isn't going to help and you need to get a VPS.
  15. No problem. By the time September arrives our VPS billing system should support Stripe so we won't have to manually create payment links for the wrong amount. Haha.
  16. Yep, that was a typo. It was supposed to be $37.80. Since it was my mistake I will go ahead and give you the 10% discount anyways, but $27.80 will only take you to September 23rd instead of the full 6 months. I went ahead and canceled the wrong amount subscription and we will email you on September 23rd to set up a new subscription for the correct amount. Sorry about that.
  17. HelioHost has released a new YouTube video on how to install MariaDB and PHP on a VPS. Check it out and subscribe at https://youtu.be/IbUi2gcLbuA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!
  18. Of course. 2 GB memory, 2 CPUs, and 50 GB storage for 6 months with the 10% discount comes to $37.80 and you can pay with this link https://buy.stripe.com/28o9AS4tPeFc59KeUY We will upgrade the memory on your VPS once the payment is made.
  19. Here's a link to pay for Mercury VPS 1 GB memory, 2 CPUs, and 50 GB storage for 6 months with a 10% discount https://buy.stripe.com/5kAaEWf8t68GeKkdQQ
  20. It looks like most of your memory usage is coming from your Node.js app | sum(mem) | sum(cpu) | process | +----------+----------+------------------------------------------------------------------------------+ | 0 | 0.10 | [Passenger NodeA] | | 0 | 0.20 | [php-cgi] <defunct> | | 146900 | 0.90 | /opt/plesk/php/8.3/bin/php-cgi -c /home/system/blood.hhfn.org.bd/etc/php.ini | | 1233748 | 7.70 | /opt/plesk/php/8.3/bin/php-cgi -c /home/system/panel.hhfn.org.bd/etc/php.ini | | 65339536 | 460.30 | Passenger NodeApp: /home/hhfn.helioho.st | Unless you password protect it anyone can access it, including bots. Here are the recent IPs who have visited your Node.js website. The left column is the number of page hits in the last day or so, and the right number is the IP. 21 162.158.175.54 21 167.71.81.114 21 172.68.26.254 21 172.68.27.96 21 172.70.94.122 21 172.70.94.68 21 172.71.167.128 21 172.71.167.160 21 198.41.227.68 21 198.41.227.94 22 162.158.175.46 22 165.22.34.189 22 172.69.65.41 22 172.69.67.111 22 198.41.227.122 22 206.189.19.19 23 162.158.174.47 24 162.158.174.46 25 162.158.175.31 27 172.68.26.67 113 141.101.96.28 131 154.94.51.39 690 154.94.51.136 You can see this information yourself by looking at your access logs, or AWstats. On Morty you can use as much memory and CPU as you want. If you go over the 200 GB limit you get charged $0.0005 per 1 GB memory, and if you go over the 10k CPU limit you get charged $0.005 per 1k CPU.
  21. We emailed you the warning at 2025-05-06 01:57:23 and since you didn't respond to us or delete one of the two accounts they were both suspended at 2025-05-07 01:57:23. How would you like to be warned in the future if not by email?
  22. The forum account has been deleted.
  23. Not sure. I mainly provide support for server issues, not debug people's code for them. We have over 6000 accounts and if I helped each person debug their code I wouldn't have much time to do other more important things such as building new servers, adding new features, etc. You could try using AI to debug your code, or if you post your code on this forum or on Discord someone with more free time may be able to help you.
  24. The forecast service or the rates service?
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