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Posts
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Everything posted by Krydos
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[Solved] Email Service on VPS (VPS Purchase)
Krydos replied to msbsurfi's topic in Escalated Requests
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[Solved] Email Service on VPS (VPS Purchase)
Krydos replied to msbsurfi's topic in Escalated Requests
If you purchased a VPS right now the next available number is VPS96 and the IPv4 is 65.19.166.235. This IPv4 address is listed in UCEPROTECTL3 just like every other IPv4 our ISP can sell to us, and there is no way to remove it. This IPv4 is dedicated only to you for as long as you pay for the VPS. The IPv4 price is included in the price of the VPS. Yes, Hestia can be installed for you. Sure. Like Wolstech said we recently set up a Stripe account, but it hasn't been integrated into the VPS signup page yet. I created this payment link for you though. https://buy.stripe.com/5kAaEWf8t68GeKkdQQ It will charge $21.60 every 6 months. Like Wolstech said we require at least 6 months for all payments that require manual verification. We're not going to sit here and manually update the expiration date of 100 VPS every month. It's too much work. People get hacked all the time, and then bots send out spam emails from their account. Like Wolstech said, you just need to monitor the situation and shut it down quickly if it happens. -
The requested modules have been installed. You can see the current list of installed modules for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py
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Sounds good. I marked this as solved. Let us know if you need help with anything else.
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[Solved] Backup Manager - FTP(S) Storage Settings
Krydos replied to dosprn's topic in Escalated Requests
Oh, I assumed 198.45.114.194 was the IPv4 for the domain host-57141772.bakop.com. I have added 74.50.48.21 as well now. -
[Solved] Backup Manager - FTP(S) Storage Settings
Krydos replied to dosprn's topic in Escalated Requests
The old IPs have been removed and the new IP has been added. Does FTP to an external backup work now? -
[Solved] My domain and subdomains get disabled every month !
Krydos replied to orca's topic in Escalated Requests
Same thing as the last time you asked this The main domain orcagroup.top isn't hosted by us and the mail isn't hosted by us either so it gets disabled, and when a main domain gets disabled it takes all the subdomains offline too regardless of whether they are hosted by us or hosting mail with us. The last time you asked about this I removed the main domain and just added the subdomain that is actually hosting mail with us so it wouldn't get disabled. Since you re-added the main domain which isn't hosted by us they all get disabled again. -
It looks like you forgot to update the port in /etc/systemd/system/sockets.target.wants/ssh.socket and then run systemctl daemon-reload before restarting SSH. SSH should now be running on port 212. Let us know if you need help with anything else.
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Rebooted.
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For anyone who searches and finds this, rather than being vexed you can cancel your own subscriptions by going to this page https://www.paypal.com/myaccount/autopay/ It is kind of hard to find that page on your own, so I understand. If you cancel this way you don't even have to talk to us, and we will keep your VPS on until you run out of prepaid time. When your VPS expires we will send you 1 email with a link to renew if you want, and if we don't hear back from your within 1 day we will power off your VPS and eventually delete it a month later without bothering you again. Contacting support isn't required if you're an extremely antisocial person, but we'd love to hear from you anyways. We are planning on adding the ability to cancel your own subscription and delete your own VPS through the dashboard on our own website, but since we're a small non-profit powered by donations and volunteers we don't have a massive full time workforce to implement all of these features quickly. If you're interested in helping us implement features like this, please let us know because we would love to have more volunteers. The ability to cancel your own VPS is one of the higher priority things we have on our todo list right now, so thanks for the feedback letting us know we have our priorities straight. We haven't added this feature yet, because we're understaffed and overworked, but it definitely could be worse. A lot of companies intentionally make it extremely difficult to cancel on purpose in the hopes that they will be able to continue billing you for something you don't need or want anyone or may not even realize you're still paying for it. For instance, I recently moved and I wanted to cancel my Spectrum internet. I called, and over the next 52 minutes had to talk to 4 different people, and was put on hold at least a dozen times, and just hassled relentlessly trying to convince me to keep paying them before they finally canceled it for me. That is a terrible way to do business, and we will definitely never do anything like that. Anyways, your subscription has been canceled, and you won't be billed again. Thanks for using our VPS service.
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All of the posts for Bartek2004 have been merged into the account tata2676, the Bartek2004 account has been removed, and your email address for both the hosting account and the forum account have a . in them now.
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504 or 502 errors can currently last 1 minute to 30 minutes on Johnny. We have reduced the free signups to help get the server less crowded. 504 or 502 errors can currently last 1 minute to 13 minutes on Tommy. We are hoping that more Tommy people will move to Morty to make this server less crowded, but it's kind of hard to close signups and tell people they can't donate to us. 504 or 502 errors have never happened on Morty yet, but if the server gets as crowded as Johnny or Tommy it can happen too. 504 or 502 errors never happen on a VPS unless you own like 1000 domains yourself. You can move yourself to Morty with this link https://heliohost.org/dashboard/move/?move=morty-prepay You can signup for a VPS with this link https://heliohost.org/vps/
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[Solved] Unable to authenticate UpdraftPlus plugin (403 Forbidden)
Krydos replied to oleglucic's topic in Customer Service
For anyone who searches and has the same issue, the problem was the plugin was passing the scope via the URL like this ...&scope=userinfo.profile+... and mod_security was blocking it because it contained the string .profile. The solution is either to disable that mod_security rule on the domain, or change the plugin so it doesn't pass that particular scope variable via the URL. -
Since Trump took office we're not allowed to use diplomacy anymore, so I installed deport-children 0.0.1 instead. Good luck! Here's the list of currently installed Python 3.12 modules on Johnny https://krydos2.heliohost.org/pyinfo/info3.12.py
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I transferred your $10 Morty payment to a Mars VPS, so you'll get an email on 2025-03-27 asking you if you'd like to set up a subscription to keep the VPS active. You should have just received an email with the IPv4, IPv6, and other information in it. I moved your Morty account back to Tommy, and you should get an email in a bit when it's done. Since you want to keep both your VPS and your Tommy account they have to have unique usernames, so your VPS username is spforsomvps, and your Tommy username is spforsom. Since they both use the same email address if you try to login at https://heliohost.org with your email address it will default to the Tommy account. If you want to login to the VPS use the username spforsomvps instead of your email address. Let us know if you'd like to have a free control panel installed on your VPS. As it is now it's just a blank OS with nothing preinstalled, not even Apache or Nginx, or MySQL, etc.
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Thanks for the donation! I have reset your account. Click the link in the email I just sent you to take the next step.
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Yes, you can donate for the new Stevie server whenever. The fundraiser started roughly 24 hours ago.
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Here is our guide for extracting the backup https://wiki.helionet.org/Account_Backups
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Your storage space has been increased to 7000 MB. Thanks for the donation!
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It looks like your storage space was already upgraded about 2 hours ago. Let us know if it's not showing up correctly for you.
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Yeah, that's why. I believe that is just a warning though, not an error. Was the backup created successfully despite the warning?
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Yeah, this account needs to be reset. I just started a full backup. You can download the full backup from https://heliohost.org/backup/ Please download the backup and make sure everything you need is available. Once we hear back from you that you have all your files we can reset your account.
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HelioHost is raising funds to purchase a new server! https://donorbox.org/rebirth-of-stevie In 2005, Ashoat, who was 14 years old at the time, came up with the ridiculous idea of giving away web hosting for free. He purchased the domain heliohost.org and a reseller plan, but it wasn't too long before there were so many people wanting to host their website for free on HelioHost that Ashoat had to buy a server to support them all. He named that first server Stevie. HelioHost now has several more servers, but Stevie is special because he was the first. We used that server as long as we could, but it eventually became too old to do anything useful anymore, so we unplugged it. We are going to hand poor old Stevie over to the recyclers soon, but that doesn't have to be the end for him... 2025 is HelioHost's 20-year anniversary, and what better way to celebrate this milestone than by reflecting on where we came from, and taking the next step towards where we are going. We can keep the spirit of Stevie alive to carry on his purpose even after his metal, copper, and silicon have all been melted down, by raising funds for a new server and naming it Stevie. Summary of thank you gifts (see fundraiser for details): $5 = +1000 MB on existing Morty, Tommy, or Johnny account. $10 = +2000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $15 = +3000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $20 = +4000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $25 = +5000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $30 = +6000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $35 = Early beta access to new Java and JSP hosting server before it is publicly available. $40 = +1000 MB on existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $45 = +2000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $50 = +3000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $55 = +4000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $60 = +5000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $65+ = +6000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. Please don't let Stevie be forgotten. It will only take you a minute to give us a gift to help us achieve this goal. The money you donate is tax-deductible, and any amount big or small helps get us a step closer. Thank you so much!
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