Krydos

Alright, I have deleted the new VPS132 that you created, transferred the new subscription to the old VPS35, and you should be good to go. If this happens again in the future please note that you can just click the link in the email to pay for your existing VPS rather than creating a new VPS. Less work for you, and less work for us too. Thanks for being a VPS customer.

Did you intend to signup for a new VPS, or were you trying to renew the VPS that was powered off yesterday?

Since SSH isn't available on the Morty plan you picked you could use CGI instead. You could also enable remote connections, and run the migrations from your development system. If you don't like those options SSH is available on the VPS plans which start at $4 per month. You're welcome to have a VPS and a Morty plan at the same time, but if you want we could also exchange the remaining balance on the Morty account to give you some credit towards a VPS.

Installed. You can see the current list of modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py Please note: The module typing_extensions is part of the default Python install so doesn't show up on the above link, and doesn't need to be requested.

WSGI restart control has been disabled on the domain softhauz.ca

Are you saying you can no longer access the email address arxontiko@mail.com?

Are you using Python 3.9 or Python 3.12?

The domain is already added to your account, but the account is inactive. You can renew it at https://heliohost.org/renew/ once it's renewed, if you can't remember the password you can reset the password at https://heliohost.org/reset/ Let us know if you run into any issues with either step.

Your VPS will not be deleted.

That's great. We're glad to hear that you're satisfied with the performance of your VPS's. I'll check out your guitar lesson website too.

It looks like your account was already reset less than an hour ago. Are you sure you want to reset it again?

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.154.90 and an AAAA record with the value 2001:470:1:1ee::1002

The only domain on your account has incorrect DNS settings.

Outbound TCP port 14580 on Tommy has been opened to 85.188.1.173, 148.251.228.229, 51.68.189.96, and 51.178.19.212. Does it work now?

Yeah, Node.js projects tend to use a lot more memory than PHP, Python, and other languages. It's fun to experiment with new stuff though. Node.js is a very popular language.

It's ok. I merged the billing for VPS80 and VPS111. 2 GB memory, 2 CPUs, and 50 GB storage is $37.80 every 6 months after the 10% discount, and since you have two VPS it will bill $75.60. VPS80 had $20.59 credit remaining and VPS111 had $18.46 remaining. Pooling your remaining credit means your VPS are both paid in full until 2026-06-05. I have modified your Stripe subscription to bill for both VPS on that date. Let us know if you need help with anything else.

I took a look at VPS111 and it is indeed very low on memory. It only had 200 MB free memory, and 700 MB of swap was in use. We recommend adding memory until your swap stay at 0 MB or very low like 50 MB or less. This would explain why you mentioned seeing timing out errors. If you run out of memory and your VPS starts to swap it can get very slow. I took a look at VPS80 and it's even worse. Only 100 MB free memory and all 2 GB of swap is in use, and the load is way too high. You can upgrade your memory by going to https://heliohost.org/dashboard/upgrade/ If you want to upgrade VPS111 use the username jsabarese to login. If you want to upgrade VPS80 use the username jelio to login.

Thank you for increasing your Morty prepaid balance. You had $-0.0207 plus $20 plus $5.2631 bonus brings your total to $25.2424. Based on your usage for the last month your new estimated expiration date is 2028-04-06, but if your memory usage and CPU usage increases this may run out sooner. We'll send you emails from time to time explaining how your balance is being used. Let us know if you need help with anything else.

You can disable modsecurity rules yourself. 1. Login at https://heliohost.org/login/ 2. Click Continue to Plesk. 3. Click Websites & Domains in the left navigation pane. 4. Click your domain to expand the view. 5. Click the Dashboard tab along the top. 6. Click Web Application Firewall icon in the bottom right corner. 7. Type the ID "210580" into the Security rules IDs box (without the quotes). 8. Click ok at the bottom of the screen. 9. Wait for up to 2 hours for Apache to restart. Let us know if you run into any issues with the above process.

It looks like the upgrades from yesterday broke some of the email functionality of the Tommy server. Webmail wasn't working and receiving emails was failing as well. However, sending emails continued working. Webmail and incoming mails should be fixed now. Any emails that were sent to domains on Tommy overnight should work now because the remote mail servers should continue retrying now that the server is correctly accepting mail again. So no emails should be lost, but rather just delayed a bit. Thanks to the users who reported these issues. Let us know if you're noticing any other issues on the Tommy server after the upgrades.

I changed the password on your VPS, logged in with the new password at https://heliohost.org/dashboard/cancel/ and clicked the cancel button for you. Everything seems to have worked fine, so I'm not sure why it didn't work for you. Anyways, thanks for being a VPS customer since 2021. If you have need of a VPS again in the future I hope you'll come back. Let us know if you need help with anything else.

PHP 8.5 is now available on both our Tommy and Morty plans. We will be installing PHP 8.5 on the free Johnny server in a few weeks as well. We've also taken the opportunity to upgrade Plesk to the latest version and do a thorough upgrade of all system packages. The performance for the Tommy server has been a little slow for the last few hours due to high load, but things are going back to normal now. There may have been a few errors messages as various services restarted, but now that the maintenance is over let us know if any of the error messages persist. We try to avoid doing upgrades too often, because they can cause downtime and slow performance, but it's critical to keep everything up to date to avoid vulnerabilities.

Those are both default modules that are present in all Python installs, and don't need to be requested.

I have credited the 3 month payment to your VPS, and it now expires on 2026-06-05. Thanks for making a new payment.

DKIM, SPF, and DMARC have been set up for the domain orionelectronica.com.ar. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.