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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. What is the command you're trying to run with a scheduled task (cronjob)?
  2. If someone goes to donation.theclippercampaign.com do you want them to get redirected so their browser shows donations.theclippercampaign.com in the URL bar?
  3. We recently created an account with Stripe, but haven't yet added the integration to our website. Let us know if this link works for you. https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d
  4. That's kind of a strange and hard to believe story, but whatever. Go ahead and create a new account with an email address that you won't lose access to, and let us know once the account is ready to go. Then we can discuss moving the kyparissi.online domain over.
  5. Refund issued, and account deleted https://helionet.org/index/topic/67201-solved-request-for-account-cancellation/
  6. It looks like mail.com has a password recovery option. Have you tried that? https://password.mail.com/passwordrecovery/#.7518-header-help1-1
  7. Refund issued, and account deleted. Thank you for complying with our terms of service.
  8. Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
  9. It's been a week and you still haven't fixed your DNS issues. We can't login to your Namecheap account for you and fix this, so it's something you're going to have to do yourself if you want to host this domain with us. We could add a free temporary domain such as claudianunesdesign.helioho.st so you can make sure the account is working prior to changing your claudianunesdesign.com DNS settings if you want. Let us know if you need additional help.
  10. I edited the file and simplified it a bit for you. Keep in mind that your DNS settings for carcareus.com are not correct, so I wouldn't worry too much about .htaccess until the domain is actually working.
  11. If someone goes to meritukovstepan.helioho.st do you want them to get redirected show their browser shows supnot.helioho.st?
  12. You can remove it yourself.
  13. The .htaccess rules are executed in sequence from top to bottom, so if you put the static directories below RewriteRule ^(.*)$ config/dispatch.wsgi/$1 [QSA,PT,L] it will never match because that line matches everything and the [L] means it doesn't process anything below there. The lines with media and admin_media are examples of static directories, which is where you need to put them.
  14. Do you have more than 1 account?
  15. What directory are the css and js located in? Did you edit the .htaccess file to make sure the static css and js files are served directly, rather than being routed through django.wsgi?
  16. A few things I wanted to note: 99% of your load is coming from the one Wordpress site travel-lk.com. I would recommend switching to another software other than Wordpress if you want better performance for the whole VPS. If you refuse to get rid of Wordpress, you really should add some more memory. Decreasing the resources MariaDB and PHP 8.3 are allowed to use helps keep the system from swapping, which increases the speed, but in order to get truly fast speed you should still increase the memory. Your system is still pretty swapped. Over 1000 MB in swap right now, but it's mostly spamd processes, named, etc. which you probably aren't even using anyways. Just like in point 1 and 2 you really should increase the memory until your system doesn't need to swap at all.
  17. Is the VPS running faster now?
  18. I took a look at your VPS, and it is indeed very slow. This is because MariaDB and PHP-8.3 are using all your memory, and your load is very high. Between MariaDB and PHP-8.3 they are using 3081 MB of memory and your VPS only has 2048 MB memory, and the OS and everything else needs to have some memory to operate too. When I checked you only have 300 MB free, and 1.4 GB is swapped. You should aim to have only 0-50 MB swapped, and definitely more free memory than only 300 MB. Here are some options to increase the speed of your VPS: I would recommend increasing your memory to 3 GB or 4 GB at https://heliohost.org/dashboard/upgrade/ You could modify the MariaDB config to use less memory if you don't want to upgrade the memory. You could modify the PHP-8.3 config to use less memory and/or have less FPM workers if you don't want to upgrade the memory. In order to free up some memory for you, I restarted MariaDB, but it will likely just swell back up to the same memory usage as before unless you modify the MariaDB config as I suggested in option 2.
  19. Glad your VPS started working again on its own. Sometimes when you do a reboot certain processes can cause the reboot to take a really long time to finish. One I've commonly seen do this is the unattended-upgrades package. If it's in the middle of doing an automated update when you issue the reboot command it can keep the VPS powered on, but unresponsive to SSH, http, https, etc for up to 30 minutes. Kind of annoying, but if you abruptly power off a Linux server that is not completely done upgrading a critical system package it could break the entire system. MariaDB and other processes can cause the reboot to wait for 5-10 minutes as well. I would say that if your reboot hasn't completed after 30-45 minutes, then something probably went wrong. Most of the time a reboot will only take like 30 seconds though.
  20. Why can't you access arxontiko@mail.com anymore?
  21. Alright, I have deleted the new VPS132 that you created, transferred the new subscription to the old VPS35, and you should be good to go. If this happens again in the future please note that you can just click the link in the email to pay for your existing VPS rather than creating a new VPS. Less work for you, and less work for us too. Thanks for being a VPS customer.
  22. Did you intend to signup for a new VPS, or were you trying to renew the VPS that was powered off yesterday?
  23. Since SSH isn't available on the Morty plan you picked you could use CGI instead. You could also enable remote connections, and run the migrations from your development system. If you don't like those options SSH is available on the VPS plans which start at $4 per month. You're welcome to have a VPS and a Morty plan at the same time, but if you want we could also exchange the remaining balance on the Morty account to give you some credit towards a VPS.
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