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Everything posted by Krydos
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It looks like your VPS is ready, and you should be able to login now. If you're having trouble logging in at https://heliohost.org/login/ you should be able to reset your password at https://heliohost.org/reset/ Let us know if you need help with anything else.
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I just started the VPS building manually, and linked your payment to the VPS. It takes 10-30 minutes for the VPS to build, install the operating system, and update all of the packages to the latest versions. You'll get an email when it is ready to login.
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Here you go https://buy.stripe.com/aFadRbajY0W39Zv3Clco00i
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You paid $20. July 20th through today is about $13.37, so I'll put $6.63 into your Morty balance, plus the $5 from last night plus the $1 bonus brings your total to $12.63 which should last a little more than a year.
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[Inactive] connectivity issues (ssh / sftp, and http)
Krydos replied to ajaxStardust's topic in Escalated Requests
0 MB free swap and 1920 MB swap in use. Like I said the last time this came up, you will want to continue increasing your memory until there is only 0 MB to 50 MB swapped. The other option is to use software that uses less memory. It's not a connectivity issue, it's your VPS is grinding to halt because you're trying to fit too much software into too small of a box. Try to imagine a 30 pound cat trying to fit into a 4 inch box. That's what you're doing to this VPS. If you want to increase the memory as a free trial for a few days to test it out we can do that. -
Glad you got it working. Let us know if you need help with anything else.
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When you picked the new password did you use any accented characters or UTF-8 characters? We recommend only using ASCII characters.
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Looks good. I canceled your broken subscription, and linked the new subscription to your VPS. You should have received an invoice for the payment, and your expiration date is now 2026-09-18. Stripe should try to automatically bill for another $41.85 on that date. If it fails for some reason we'll email you. Thanks!
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Here you go https://buy.stripe.com/14A14p4ZE5cjb3zdcVco00h
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[HH#458326] Please add CarCareUS.com as new domain.
Krydos replied to HelioHost's topic in Email Support
The error I posted was located in a log that is inaccessible by non-root users. WSGI logs don't always get filtered into your account like they should. -
[Inactive] Python Support and Package Installation Request
Krydos replied to diegoanc280's topic in Escalated Requests
What is the reason you can't use psycopg2 version 2.9.9, which is already installed? -
[HH#458326] Please add CarCareUS.com as new domain.
Krydos replied to HelioHost's topic in Email Support
I checked the logs for you, and it seems like a pretty simple error "TabError: inconsistent use of tabs and spaces in indentation" One of the reasons I'm not very fond of Python. -
The 941 MB backup has been deleted, and your storage usage is now 959 MB which is barely under the 1000 MB limit. Are you able to login now? Since you're so close to the limit I would still suggest upgrading your storage at https://heliohost.org/dashboard/storage/ or delete some unneeded files.
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[Inactive] Python Module Requests: Soundfile and Scipy
Krydos replied to cy's topic in Escalated Requests
Is there any particular reason you can't use Python 3.12? -
[HH#577167] Re: Possible Terms of Service violation detected
Krydos replied to HelioHost's topic in Email Support
Ok, glad to hear you got it working. Let us know if you need help with anything else. -
We're updating our Terms of Service. Our Terms explain what you can expect from us when using our services, and what we expect from you as a user of our services. You can find the updated Terms at the following URL: https://heliohost.org/terms Our policy is to make a news post each time we make changes to the Terms of Service to give you plenty of time to review the changes and opt out of the changes if you wish to. What is changing: * California recently passed legislation making casino or gambling websites that use real money or cryptocurrency illegal. Since our servers are located in that state, we are required to comply with the new laws. * The Tommy and Johnny servers use Plesk non-profit licenses, so commercial websites are not allowed on those plans. If your business is just starting out, you can set up your website on the free hosting, but we will periodically review your account. If we decide that your business no longer counts as a micro-business, we will require you to move to Morty or a VPS. * For people who choose to run paid software, our policy has always been to ask for proof of purchase to make sure the paid software is legally licensed. We're adding this policy to our Terms of Service, so users are aware prior to installation that providing proof will be required. * It really should be common sense not to attack your own website and attack your own host, but not everyone has common sense unfortunately, so we're adding it to our Terms of Service that you can't stress test your own website. What this means for you: Our Terms have been updated to reflect these changes and go into effect on March 31st, 2026. If you agree to these Terms, no further action is needed, and you can continue using our services as you always have. By continuing to use our websites or the services you receive after that date, you agree to the updated Terms We hope that you'll agree to our Terms and continue to use HelioHost. If you don't want to accept the changes, you can choose to leave HelioHost by deleting your account and no longer accessing or using our services. We would be sad to see you go though.
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Also, you can delete the heliohost-verify TXT record now if you want.
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Thank you. The verification looks good. The domain kyparissi.online has been removed from the account nikos61 and has been added to the account nikos80.
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WSGI control access has been enabled on the domain carcareus.com. To restart your Django app and load new code changes in simply edit /home/nrchoudhari.heliohost.us/carcareus.com/config/dispatch.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.
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The hourly limit has been set to 100 and the daily limit has been set to 500.
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Your limit has been increased to 500.
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Correct. You can't create a new account using a domain that is already in use on an existing account. In order to prove you own kyparissi.online please create a TXT record on Cloudflare with the value "heliohost-verify=ukg4MxxSs9ZxTLPdjWba". Let us know once you're done so we can verify ownership.
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Can you get this implemented?
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I have started the reset process, and you'll get an email from no-reply@heliohost.org in a few minutes with a link, but it's not this email from support@heliohost.org. Once the email arrives click the link to continue the reset process. I have also created a full backup that you can download from https://heliohost.org/backup/ in case you need any of the files from before the reset.
