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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. The domain has been removed from your account. Depending on your DNS settings the records can continue to be cached for hours or days after you change them. One of the most common TTL for A records is 14400 which means it can remain cached for 4 hours.
  2. Let the user's parent or guardian know that they are using our service, and then the parent or guardian can contact us to let us know that they don't want their child using our services. Obviously we'll need some sort of proof otherwise anyone could just get any random account suspended by accusing them of being underage.
  3. The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
  4. We're based in the US so the main law that affects the answer to this question is the Children's Online Privacy Protection Rule (COPPA) https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa so if you're under 13 and we find out what your age is somehow we would need to get your parent or guardian's permission to collect private information, such as an email address, from you. If you don't live in the US there may be other laws from your country, state, or city that may affect the age requirement as well.
  5. The upgrade worked, and your memory is 2 GB now. I also emailed you letting you know that the upgrade was completed successfully. If you reload the page after the success message is shown to you the second load and onwards shows that error though. Your rebuild has been started and you'll receive an email in a bit when it is finished. Your next free rebuild will be available on 2023-11-14. If you want we can install KeyHelp or Hestia or another control panel for you so you don't mess up the install.
  6. Krydos

    Ruby on Rails

    RoR is back! After we switched from cPanel to Plesk there were a few things that weren't implemented yet, and Ruby on Rails was one of them. We're happy to announce that if you want to run a website with RoR you're now able to again on HelioHost. Check out our guide to getting started. https://wiki.helionet.org/tutorials/ror Let us know if you run into any issues setting up your Ruby on Rails website.
  7. The high load was because of a cronjob running every 2 minutes. I deleted it for them.
  8. Cron jobs are chrooted and node executable doesn't exist within your chroot. In order to run a node cron you'd need to make a cgi script that runs the node command and use the cron to call the cgi.
  9. Check your email for a link to recreate your account.
  10. Try sudo apt install ffmpeg libsm6 libxext6 -y or to switch to root try sudo su
  11. Here is the list of crypto addresses https://heliohost.org/donate/ Most of them can be verified within a few hours, but XMR and AEON will take probably 24 hours to verify. Also there is no way to directly transfer between servers yet, so you'll need to backup all your data, delete your Johnny account, and then we'll send you an invite email to recreate your account on Tommy.
  12. I have increased your storage to 6000 MB, and when Morty is available you'll be transferred over automatically with up to 2 years of prepaid credit.
  13. Thanks for the donation. Do you have an account already?
  14. The disabled domains have been removed. Thanks for helping to keep the server cleaned up.
  15. In your directory structure you call the directory static, and in your .htaccess you have the directories named media and admin_media. They need to match. What RewriteRule ^(directory/.*)$ - [L] does is if the directory name matches it prevents it from being processed through your .wsgi file.
  16. Added. Do you need minihoot.helioho.st on your account still, or that can be deleted since your friend created their own account?
  17. Is your IP address changing? This is the most common reason for getting logged out frequently. The solution is to contact your ISP and ask them for an IP that doesn't change as much, or use a VPN.
  18. DKIM, SPF, and DMARC has been set up for the domain gektek.info. Try sending a test email to https://www.mail-tester.com/ again and if the score isn't 10/10 post a link to the full report so we can fix any other issues that you may have. I've also noticed that your HelioHost contact email address is on your gektek.info domain. If you lose access to your hosting account you'll need access to that email address to recover your account, but since that email address is hosted on your hosting account that you've lost access too it's basically the same as locking your spare car key inside your car. We recommend using a reliable external email address that you won't lose access to such as gmail.com or yahoo.com.
  19. Yep! Once you make a donation let us know by replying here since I don't check the fundraiser daily anymore.
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