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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Krydos

    Tommy Upgrade

    Refer to this wiki page https://wiki.helionet.org/tutorials/plesk/account-backups You can create your own backup through Plesk for the latest up to date backup, or you can download your backup from https://heliohost.org/backup/ but that is from 2024-09-01 Once you have the backup downloaded, and a suitable Z-Standard extraction tool installed you can find your emails in the file backup-filename.tar\domains\yourdomain.com\backup_domainmail_date.tzst
  2. Is this fjq_rank_ stuff a plugin you uninstalled?
  3. Here is your error PermissionError: [Errno 13] Permission denied: '/home/ujcis.helioho.st/httpdocs/alutagram/instance I don't even see a directory called instance inside alutagram directory so maybe you forgot to create it or maybe you should edit your code to not try to access directories that don't exist?
  4. Krydos

    Tommy Upgrade

    If any Tommy people want to get upgraded to the new Tommy immediately, we can do a full backup, and then reset your account. We recommend doing a reset occasionally anyways to help clear out the clutter and keep the bugs from accumulating. A reset does delete everything off your account and resets it back to the factory defaults so be aware that you'll need to extract your backup and restore the parts you need, and add any additional domains again, etc. That's the fastest way to get on the new server though. We're almost done testing the account move script, and then we can start moving everyone over.
  5. Yeah, we can set it to 50 per hour, but you're still limited to 50 emails per day, and if you exceed the 50 limit your email sending privileges get revoked entirely so the 10 per hour limit helps people from getting disabled entirely. If you need to send more than 50 emails per day the limit can be raised, but we need additional information from you first.
  6. Looks like your database or your plugins are broken [Thu Sep 19 03:27:29.148064 2024] [proxy_fcgi:error] [pid 562200:tid 562212] [client x.x.x.x:0] AH01071: Got error 'PHP message: WordPress database error Table 'gzmo_database.fjq_rank_math_analytics_objects' doesn't exist for query SHOW FULL COLUMNS FROM `fjq_rank_math_analytics_objects` made by do_action('wp_ajax_woocommerce_do_ajax_product_import'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Admin_Importers->do_ajax_product_import, WC_Product_CSV_Importer_Controller::dispatch_ajax, WC_Product_CSV_Importer->import, WC_Product_Importer->process_item, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, wp_update_post, wp_insert_post, do_action('save_post'), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Analytics\\Watcher->update_post_info, RankMath\\Analytics\\DB::update_object, RankMath\\Analytics\\DB::add_object, RankMath\\Admin\\Database\\Query_Builder->insert', referer: https://gzmoperformance.co.uk/wp-admin/edit.php?post_type=product&page=product_importer&step=import&file=%2Fhome%2Fgzmo%2Fweb%2Fgzmoperformance.co.uk%2Fpublic_html%2Fwp-content%2Fuploads%2Fwc-imports%2Fproduct-RRP-COMETIC-SEPTEMBER-2024-x4hjucxr7i.csv&delimiter=%2C&update_existing=1&character_encoding&_wpnonce=320b05d883
  7. Krydos

    Tommy Upgrade

    Yes, you will receive an email when you are transferred. If you use ns1.heliohost.org and ns2.heliohost.org nameservers there will be zero downtime because we will keep the old account online for at least 4 hours for DNS to update. That way anyone who has your DNS records cached will see the old site, and anyone who doesn't have your DNS records cached will see the new site immediately. If you use Cloudflare we can't update the DNS records for you so the downtime is fully up to you. I would recommend switching to our nameservers for the next couple weeks if you're worried about minimizing downtime.
  8. Try it now.
  9. You're welcome. We're glad our free hosting has helped you. Your message has been added to our main website.
  10. Krydos

    Tommy Upgrade

    It works for me. The last Apache restart was 11 minutes ago and you posted this 16 minutes ago. After you create your account it can take up to 2 hours for your domain to start working because it requires an Apache restart. So 404 errors are expected if you try to run php prior to your domain working.
  11. You're right. I tried installing Wordpress for you, and sure enough it said the Plesk license was expired even though the license is good until 2025-08-02. I uninstalled Softaculous and reinstalled it and it works now. I installed Wordpress for you https://centre.aduxo.eu.org/ Please be aware that Wordpress is extremely bloated and slow, and is one of the top reasons why people get suspended for high load. We have a whole wiki page dedicated to how bad it is https://wiki.helionet.org/misc/wordpress Keep a close eye on your dashboard load graph to make sure you don't go over 100 GB memory or over 10,000 CPU https://heliohost.org/dashboard/load/
  12. Did you configure your mail account on Tommy2 to forward to another email service?
  13. Krydos

    Tommy Upgrade

    You're on the new version of Tommy now. Let us know if you notice that things are any faster, or if you have any issues.
  14. I logged in to take a look, and found that your MariaDB was using 30% of your memory and 50% of your swap. You only had 500 MB free memory, and the load was high like you saw already. I went ahead and increased your memory to 5 GB. Let us know if it is any faster now.
  15. Your subscription has been canceled and you won't be billed again. It would be great if you could provide some feedback on why you decided not to use our VPS service. I highly doubt there is anything that Python Anywhere can provide that we can't do better and also at a lower price.
  16. On 2024-08-31 your account tried to send 278 emails. Our daily limit is 50 sent emails. Since you exceeded the limit your email sending privileges were revoked. If we re-enable email on your account will you try to stay under the limit? If you have a legitimate reason to need to send more than 50 emails per day, the limit can be increased, but we will need some additional information from you first.
  17. DKIM, SPF, and DMARC have been set up for the domain tymek805.heliohost.us. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  18. Installed. You can see the current list of installed modules on Johnny's Python 3.12 with this link https://krydos2.heliohost.org/pyinfo/info3.12.py
  19. I took a look at the logs, and it looks like when you renewed your account template1 was in use creating another database so your database was skipped. I tried renewing your account again, and this time the database was recreated. I also enabled remote connection again for you, because that isn't restored during the renew process. Let us know if there are any other issues with your database or if PostGIS needs to be reinstalled. host=64.62.151.106 port=5432 username=mukul007ju_morshed dbname=mukul007ju_gis password=<set in Plesk>
  20. Krydos

    Tommy Upgrade

    You're on the new Tommy now. Let us know how the performance compares to the old Tommy, or if you run into any issues.
  21. WSGI control access has been enabled on the domain ujcis.helioho.st. To restart your Flask app and load new code changes in simply edit /home/ujcis.helioho.st/httpdocs/ujcis/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.
  22. Krydos

    Tommy Upgrade

    For the first time in HelioHost history we are going to upgrade one of our servers with zero downtime. Normally when we do an upgrade it's because of some catastrophe, like a hard drive crash, or we just power off the old server causing everyone's website to be offline for a few weeks until we finish building the new server. We're happy to announce that the new Tommy server is already fully built with all the latest software and ready to go. In fact, all new donors are already receiving invites to the new server. The next step is to move everyone from the old Tommy to the new Tommy. The old Tommy has been running continuously for over 3 years. Over that time he has endured quite a few ordeals, and it's actually quite amazing that he is still running as well as he is. Unfortunately the old software and the old hardware has become quite slow, and we've decided it's time for our donors to be on a faster server. We are adding a lot of new features, and dropping a few old options listed below: PHP - We are adding version 8.3. The versions 8.2, 8.1, 8.0, 7.4, 7.0, and 5.6 will remain the same. We are removing versions 7.3, 7.2, 7.1, 5.5, 5.4, 5.3, and 5.2. Node.js - We are adding versions 22, 21, 20, and 18. The version 16 will remain the same. We are removing versions 17, 14, 12, 10, 8. Python - We are adding versions 3.12, and 3.9. We are removing versions 3.10, 3.6, and 2.7. Everyone who uses Python will need to request modules to be installed again. Django - We are adding version 5.0.7 running on Python 3.12. We are removing version 4.1.1 running on Python 3.10. Flask - We are adding version 3.0.3 running on Python 3.12. We are removing version 2.2.2 running on Python 3.10. If you're currently using a version on Tommy that is being removed we strongly recommend you start testing and upgrading your software as soon as possible to use a version that is available on the new server. If you need more time to test your software let us know and we can delay your account move to the new server. If it's not possible for you to use a newer version of the software, such as if you have PHP software that was last updated in 2007 and it will only run on PHP 5.2 please let us know so we can help get you moved over to a VPS plan that will support those ancient versions. If we don't hear from you, we will assume you're ready to move immediately. We're also taking volunteers to move first, so if you're eager to try out the new server let us know and we can move you to the top of the list.
  23. Installed. You can see the current list of modules installed on Johnny's Python 3.12 with this link https://krydos2.heliohost.org/pyinfo/info3.12.py
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