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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Remote access enabled. The standard method should work. Let us know if it doesn't work.
  2. Installed. You can see the current list of installed modules and their versions at https://johnny.kairion.eu.org/pyinfo/info3.10.py Yes, get a VPS and you can restart Flask whenever you want. They start at $4 per month. For shared hosting the changes can take anywhere from 1 minute to 2 hours, plus changes can revert to old versions depending on if your old code is cached on an Apache process. We only restart Apache every 2 hours to keep the uptime high.
  3. A huge thank you goes out to the anonymous donor who just gave $243 to finish the fundraiser today! We couldn't have gotten our fundraiser to 100% without the 78 other donors so thanks to you all as well. We just purchased the new server and it will be delivered to our datacenter in a few days. Ashoat is going to be visiting the datacenter to install the new server in our cabinet later this month. Once we have the new server physically installed we can begin installing Plesk and all the other software. Everyone who donated $30 or more will then be given early beta access to the new server with no high load suspensions and no inactivity suspensions.
  4. VPS plan. On a VPS you have the whole server to yourself so you don't have to worry about other people's load, and you can only restart Nginx/Apache once every 6 months if you want to. How often does the 504 error happen?
  5. I would consider that a success. Most people know to check spam. Spam box is better than deleted without even being delivered.
  6. It looks like your domain has a valid SSL certificate now so marking this as solved.
  7. Post the link to the report, not a screenshot of it. Based on the screenshot though, I'm pretty sure you just sent a spammy looking email rather than anything being configured wrong. Send a real email and you should get 10/10.
  8. Actually the issue is you didn't log into your account for 4 months. When an account is reactivated after being archived the DKIM, SPF, and DMARC records aren't automatically recreated for you. To prevent this from happening again please remember to log into your account every 30 days, or donate $30+ to our current fundraiser to get early access to Morty which won't have inactivity suspensions. https://www.gofundme.com/f/heliohosts-morty-server SPF, DKIM, and DMARC have been recreated. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is anything less than 10/10 link the report so we can help you fix it.
  9. Your VPS has been canceled and you won't be charged again. Thank you for using our VPS service.
  10. Thanks for checking. We'll keep those options in mind for the next fundraiser. Thanks for the suggestion. I've never even heard of FundRazr before. We'll keep that on in mind too.
  11. I think we looked at both when we did our first fundraiser, and decided to go with GoFundMe due to them having the lowest fees. Have you checked Kickstarter and Indiegogo's terms of service to see if we can give thank you gifts?
  12. You don't need these subdomains anymore on Plesk. They are just junk that cPanel creates. Added.
  13. I think the issue has been fixed, but you've spammed the reissue button so many times that Let's Encrypt has blocked you Detail: Error creating new order :: too many certificates (5) already issued for this exact set of domains in the last 168 hours: cyclos.za.org,www.cyclos.za.org, retry after 2023-06-09T02:41:29Z You can try reissuing your SSL in 2 days.
  14. https://www.gofundme.com/f/heliohosts-morty-server Apparently GoFundMe has changed their terms of service, and you can no longer mention thank you gifts on their website. We had to remove all mentions of the rewards you get from donating various amounts in order to get the fundraiser reactivated. We'll have to look for another fundraiser platform to use after this one is complete. Here's a reminder of what you get for various donation amounts since it's no longer listed on the actual fundraiser website: $5 = +1000 MB to a max of 6000 MB on Johnny or Tommy $10 = +2000 MB to a max of 6000 MB on Johnny or Tommy $15 = +3000 MB to a max of 6000 MB on Johnny or Tommy $20 = +4000 MB to a max of 6000 MB on Johnny or Tommy $25 = +5000 MB to a max of 6000 MB on Johnny or Tommy $30 = 1000 MB early access beta invite for Morty server plus $24 worth of Morty credit $35 = 2000 MB early access beta invite for Morty server plus $24 worth of Morty credit $40 = 3000 MB early access beta invite for Morty server plus $24 worth of Morty credit $50 = 4000 MB early access beta invite for Morty server plus $24 worth of Morty credit $55 = 5000 MB early access beta invite for Morty server plus $24 worth of Morty credit $60 = 6000 MB early access beta invite for Morty server plus $24 worth of Morty credit If you want to get your thank you gifts please don't uncheck the box that reads, "I'm happy to provide this charity my name and email, so they can notify me about other ways that I can help. I understand that I can unsubscribe at any time by contacting the charity." If you uncheck that box your donation is anonymous and we have no way to link the donation to your HelioHost account.
  15. GoFundMe has paused our fundraiser for some reason. I've already contacted PayPal and they say everything is fine on their end. Waiting for a response from GoFundMe support now.
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