Krydos

You've got over 5 GB of backups. Want us to delete those for you? Backups 5182.81 MB Emails 0 MB Files 1820.77 MB Trash 0 MB Logs 1.25 MB PSQL 0 MB MariaDB 85.31 MB Total 7090.14 MB 579M /home/klinker.com.sv/httpdocs 68K /home/klinker.com.sv/private 0 /home/klinker.com.sv/.wp-toolkit 12K /home/klinker.com.sv/.composer 1.3G /home/klinker.com.sv/wordpress-backups 0 /home/klinker.com.sv/.wp-cli 8.0K /home/klinker.com.sv/.ssh

I checked the server logs, and it looks like MariaDB was restarting when you sent this email. On Johnny MariaDB restarts around this time most days, and during a restart you won't be able to login until the restart finishes. Tommy has better MariaDB uptime than Johnny, and Morty has better MariaDB uptime than Tommy. Now that MariaDB on Johnny is finished restarting you should be able to login now.

If you want to add another year it would be $10.

Here is the instructions on how to add a balance to your Morty account. https://wiki.helionet.org/Morty#Adding_Funds_to_Morty_Account Let us know once you've made the payment, and we can add it to your balance.

I'm not sure why you would want to hide your domain. Most people spend good money to make their domains as visible as possible. The more places your domain is listed the more likely you are to show up on the first page of a search engine when people search for something. It's kind of comical to me that seo bots are constantly spamming us trying to get their domains listed on this forum for a search engine boost, and we ban them. Meanwhile our legitimate users, who are getting a good free seo boost from listing their domains on our site, are asking for them to be removed. If you want your domain to be removed because you're trying to implement some "security by obscurity" it is doomed to failure. Even if you choose a random 100+ character domain name with no dictionary words and never post it anywhere, the bots will find it eventually and spam it anyways, and it will get listed on search engines, or whatever.

This is exactly the behavior we hope for. Since we're a small non-profit powered by donations and run by volunteers we don't have a staff of full time employees writing and maintaining a knowledge base or similar documentation, nor do we have a full time staff of paid employees answering user questions. The whole concept of HelioHost is to be a community of web hosting developers helping each other with questions, and helping each other learn. The most helpful users get offered a promotion to enable them to help others even better. All of our volunteers, myself included, started out as regular users who read other people's questions and decided to start helping others out without being asked to or paid to. If all of our forum posts are hidden and only admins can see them then it defeats the entire process, and would block anyone from learning from each other or even having an opportunity to help each other. Another consideration is since we are a small non-profit powered by donations we don't have enough money to afford advertising, so the only way people will even find us is via free sources such as search engine results, or 5 star reviews. For instance, maybe someone out there had the same issue as you, and stumbles on your solution that was posted on our forum, not only do they find out how to fix the same issue that they're having, but they may start looking around our website and realize that we can host their website for them too, etc. Another thing I want to mention is how the recent obsession with "privacy" hurts the internet as a whole. 10 years ago Reddit used to be a really great resource of community based help for common issues. Fast forward to 2026, and I refuse to even click Reddit links in search engine results because the plague of redaction has made Reddit, not only completely useless, but a frustrating waste of time to even look at, due to everyone constantly deleting our replacing their helpful posts with random gibberish. I understand stuff like "oops I accidentally posted my email address, and now I'm getting tons of spam", but removing helpful information that benefits everyone is just cruel. I honestly think Reddit should start banning people who redact their posts like that.

Did you have any luck reading the error logs? Let us know if you still need help.

Did you encounter some error while trying to delete your account yourself at https://heliohost.org/dashboard/delete/ ? If so please let us know the error message you received or steps to reproduce the issue so we can fix our website. Thanks.

Yes, you can change the username. In order to change the username you must request a full reset. This wipes all of your files and settings and restores your account back to the default state. You are also allowed to choose a new username during the reset. Sometimes people ask about changing their username, but they actually mean they want to change their main domain. If this is the case you can just tell us the new main domain you want, and we can change it for you. Changing the main domain doesn't require a full reset, but we still recommend taking frequent backups and downloading off the server to make sure you don't lose anything important.

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

When did you signup?

Your account has been deleted as requested. Thanks for using our hosting service.

You have root access to your VPS so you can open or close all 65535 ports yourself. We recommend not using VNC (as we already explained) because installing a desktop uses a lot of memory. Most desktops recommend 8 GB of memory for best performance. The recommended way to access your VPS is via SSH. This will result in the best performance, and a much smaller memory footprint. If you refuse to take our advice and install a desktop anyways, here's the command you could run to open port 5901 sudo ufw allow 5901/tcp

Yes, after the rebuild completes, you can upgrade your VPS at https://heliohost.org/dashboard/upgrade/

The specified DNS records have been set.

Your rebuild has been started, and you'll get an email in a few minutes when it's ready to login. Let us know if you need help with anything else.

Set. root@control [~]# dig +noall +answer -x 65.19.154.91 91.154.19.65.in-addr.arpa. 21600 IN CNAME 91.subnet64.154.19.65.in-addr.arpa. 91.subnet64.154.19.65.in-addr.arpa. 14400 IN PTR mail.bochard.net. root@control [~]# dig +noall +answer -x 2001:470:1:1ee::124 4.2.1.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400 IN PTR mail.bochard.net.

Yeah, everything looks good on our end. The new subscription was created, and it should start billing in 11 days after your existing balance is used up.

You should have gotten an email from PayPal about the refund yesterday. The time it takes PayPal to transfer the money back to your bank depends on your bank, but in the US it usually takes 2 or 3 days. When you pay $5 USD for a Morty account we give you a bonus $1 USD for a total of $6 USD balance. When you ask for a refund you definitely don't get the bonus refunded, and like it says in the refund policy located at https://heliohost.org/refunds/ there is a transaction fee of $0.50 for all refunds. Therefore the refund for an unused Morty 6 month plan is $4.50 USD. You paid $5.00 USD which is roughly 294 Philippine Peso Your refund will be $4.50 which is roughly 265 Philippine Peso Let us know if you have any other questions.

Thanks for letting us know the situation. The account shadowforge has been unsuspended.

Johnny is scheduled for an upgrade in the next few months. We're hoping that the MariaDB uptime will improve after the upgrade. We'll make a news post once the upgrade is done. Let us know if you need help with anything else.

The requested database has been backed up, and a link to download the backup has been emailed to you from no-reply@heliohost.org. Please check the backup and let us know if you have everything you need. Once we receive confirmation that no other backup is required we will begin the free rebuild.

Thanks for letting us know the situation. Your VPS has been powered back on since you're communicating with us.

Of course. Let us know if you need help with anything else.

The refund has been issued as requested.