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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Sounds good. Let us know if you need help with anything else. Marking this request as solved.
  2. Yes, it's only $1 per rebuild. This fee is just there because one person abused our unlimited free rebuild policy. Plesk is $13.50 per month in addition to what you're already paying for the VPS. You can see their pricing at https://www.plesk.com/pricing/ If you want to try Plesk out for free on your VPS you can use it for 14 days as a trial before you have to pay. We can of course install the control panel for you for free. Wolstech is correct about control panels needing a fresh OS to install. Plesk is no different, and if you try to install it on a server that has already had a control panel installed, even if you try to remove the previous control panel as best as you can, you will undoubtedly run into issues. If you're interested in going forward with the rebuild you can use this link to pay https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=FTKFZ6KXS9DR2 Once the payment has been made reply to this thread and let us know the transaction ID.
  3. The rebuild has been started an you will get an email in a bit when it is done. Please be aware that we only offer 1 free rebuild per month. Previously we allowed people to have as many free rebuilds as they wanted, but one user ruined it for everyone by requesting about 50 rebuilds in less than a month so we had to make a limit.
  4. Yeah, it looks like your additional SFTP account got messed up. Please go to https://heliohost.org/password/ and submit the password again. Reply to this thread once the password is submitted and I can fix your SFTP account. Sorry for the inconvenience.
  5. Your VPS has been deleted. Thanks for using our VPS service.
  6. The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
  7. Yep. Just signup again like normal using the same PayPal account. Each VPS has to have a unique username so you can login to the dashboard with rayd (Tommy), rayzou (VPS69), raywhatever (VPSXX), but if you try to login to the dashboard with the email address, since it's the same for all accounts, it will login to Tommy. Let us know if you have any other questions.
  8. Yeah, it seems like a few people's SSL got broken even though Plesk says that it's secured, and doesn't expire for months. Just click reissue and generate a new SSL certificate and then wait for up to 2 hours for it to start working. If your site still says it's not secure after reissuing the SSL and waiting 2 hours let us know and we can take a closer look.
  9. The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002
  10. See I'm going to lock this topic since there is no point having two threads about the exact same thing from the same user when there's nothing we can do about it anyways.
  11. Login > Continue to Plesk > Mail > Click the little i in a circle to the right of the email address.
  12. A password reset email has been sent to you.
  13. Do you use Google Workspace or something? If so you need to get their SPF, DKIM, etc and we'll need to set those records on your DNS.
  14. That domain has already been added to your account.
  15. SPF, DKIM, and DMARC have been set up for the domain freemock.helioho.st. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If you get less than 10/10 link the full report so we can help you fix any other issues that there might be.
  16. You've been increased to 2000 MB. Thanks for the donation.
  17. The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
  18. There you go [root@control ~]# dig +noall +answer -x 65.19.141.205 205.141.19.65.in-addr.arpa. 21600 IN CNAME 205.subnet192.141.19.65.in-addr.arpa. 205.subnet192.141.19.65.in-addr.arpa. 14400 IN PTR mail.postal-service.org. [root@control ~]# dig +noall +answer -x 2001:470:1:1ee::48 8.4.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400 IN PTR mail.postal-service.org.
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