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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. SPF, DKIM, and DMARC have been set up for the domain mail.veloi.me. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is working. If the score is anything other than 10/10 post the report so we can help you fix whatever other issue there may be.
  2. Yep just go to Login > Continue to Plesk > Websites & Domains > Node.js You can check out https://wiki.helionet.org/tutorials/node.js and for instructions on how to get it set up.
  3. It's been over 2 weeks with no response so I'm going to assume you got it working and close this topic as solved. If you're still having issues with it feel free to create a new topic in customer service.
  4. SPF, DKIM, and DMARC has been set up on the domain benmmonster.helioho.st
  5. It looks like you have a Johnny account already, and you're only allowed to have 1 account total, and account transfers aren't implemented yet. So are you alright with your Johnny account being deleted so you can have an invite to Tommy? Keep in mind that Tommy and Johnny have all the same features, but Tommy is slower and lower uptime because he's so much more overcrowded so you moving over is going to make that even worse too. We recommend staying on Johnny for now until the servers are balanced better. It's kind of pointless to cram 10,000 people onto Tommy so the uptime is 10% and each page takes 60 seconds to load while Johnny has like 100 people and 100% uptime and each page takes a few milliseconds to load.
  6. Another password reset email has been sent to you.
  7. A password reset email has been sent. Let us know if you still can't get logged in.
  8. Rebuilding. You should receive an email when it's done.
  9. Looks good. I canceled your old $5 subscription and gave you a refund since you only used a few days of it.
  10. Did you want to upgrade to the latest Ubuntu 22 or stick with Ubuntu 20 like you had before?
  11. You've been upgraded to 2 GB memory. Here is the link to set up a new subscription https://heliohost.org/vps/pay/?code=vA28cQiP7v3lUvp8 Once the new subscription is set up let me know so I can make sure the old subscription is canceled so you don't get charged twice.
  12. All of those modules are already installed on PHP 8.1. You can see the phpinfo at https://php81.krydos.heliohost.org/
  13. I took a look at the console and according to the error messages displayed I think I have the issue fixed now. The problem was a conflict between between the Linux kernel net drivers and the VMWare default vmx file settings. I have edited the vmx file according to VMWare's recommendations. Let us know if it happens again. Sorry for the inconvenience.
  14. It looks like these files have the wrong permissions so sshd is refusing to start: I changed them to 600 permissions (read and write by root, but not accessible by anyone else) and sshd started right up without any further complaints. Let us know if you need help with anything else.
  15. Yeah, we had a wait of about a month for a while there. It looks like it took you about 4-5 days so we're catching up. Let us know if you need help with anything.
  16. The useless domains have been deleted and the two new domains have been added.
  17. I moved the domains over. Are you alright continuing with yoefie.helioho.st or would you like to switch back to yoe06.heliohost.us?
  18. Before we add any more domains, are there any of these 21 domains that you don't use? Part of the reason Tommy is so full and the uptime isn't better is because there are way too many domains on the server. One thing we can do for you is delete any unused subdomains. On cPanel if you created an addon domain it would make a useless subdomain like addon.maindomain.com. Plesk doesn't need these extra subdomains so if you're not using them we can clean them up and make the server run faster. I see 10 such subdomains on your account. Can I delete them all? After we clean this up a bit I'll add your two new domains.
  19. VPS85 is rebuilding right now and you'll receive an email when it's done.
  20. SPF, DKIM, and DMARC have been set up on your niraj-stha.com.np domain. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly now. If the score is less than 10/10 link the report so we can fix any other issues that there may be.
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