Krydos

The new subdomains have been set up.

Your main domain has been changed and your subdomain has been created. Wolstech will create the Lily account for you when he sees this.

The subdomain has been added.

This VPS upgrade and discussion was continued at Closing this topic to keep the escalated section tidy.

It's been a week with no reply so I'm going to assume that you got Django running on the new domain, and close this topic to keep the escalated section tidy. If you need further assistance or have any questions feel free to start a new thread.

Ok, I have removed hfmello.com, changed your main domain to hfmello.helioho.st, and changed mateus.hfmello.com from a subdomain to a regular domain so it won't get disabled anymore. If you decide to host hfmello.com with us some day in the future just let us know and it can be re-added to your account.

/usr/bin/python3.10 -m spacy download de_core_news_sm If you use "python" without a version or path you'll probably end up with Python 2.7.

All the extra domains have been deleted, and the two new domains have been added. Thanks for cleaning up your account.

You had a directory named cpanel_raw_logs that was taking up 120 MB. You probably don't need that so I deleted it to get you under the 1000 MB limit, and reactivated your account. Are you able to log in now? Something else you might not be aware of is you can purchase additional storage space for $5 per 1000 MB up to a maximum of 5000 MB. It's just a one-time donation and it's good for the life of the account.

You already have 32 domains on your account. The uptime of Tommy is being dragged down by so many people having so many useless domains to the point where we're considering enforcing a limit to the number of domains you can have. Before we add any others can we delete any of these? It looks like half of them aren't even hosted by us or are expired Freenom domains. One thing to keep in mind is cPanel created useless subdomains that aren't needed on Plesk. So for instance, if your main domain is moneybroz.heliohost.us and you wanted to create the addon domain mbrz.ml you had to have the pointless subdomain mbrz-ml.moneybroz.heliohost.us. That isn't needed on Plesk, and the more domains the server has the lower the uptime becomes so please make a list of all the domains I can delete off your account.

I did some testing and it looks like it's Plesk being overzealous. My script correctly recognizes that mateus.hfmello.com is hosted by us, and leaves it active, but when it gets to hfmello.com it detects that it's not hosted by us and disables it. But, apparently if you disable a domain Plesk automatically disables all subdomains too. I didn't realize that until I tested it with these particular domains. We let everyone know that we were disabling unused domains back on 2023-01-01 in this news post, and encouraged users to volunteer which domains they didn't need so we could delete them and improve the uptime.

You can probably do that with a cron job yourself. Just be sure to delete the cron afterwards so it doesn't run over and over.

Alright, since there has been no response I just assumed you wanted Ubuntu 22. I rebuilt your VPS with 1 GB memory, 6 CPUs, and 150 GB hard drive. I also canceled your $4.00 subscription. Your upgraded VPS is online and ready to go, but if you don't use this link https://heliohost.org/vps/pay/?code=55cOHx6VrEclzChC to set up a new subscription soon it will be powered off for lack of payment. You'll get a warning email as well before it gets powered off.

Done.

Installed. You can see the currently installed modules and their versions at https://kairion2.helioho.st/pyinfo/info3.10.py

As soon as you're ready for the upgrade go ahead and set up a new subscription with this link https://heliohost.org/vps/pay/?code=55cOHx6VrEclzChC Once that's created we can cancel your old subscription, and rebuild the VPS.

Added.

Added.

Done.

216.218.216.162, 216.218.216.165, 216.218.216.169, 216.218.216.171, and 65.19.141.195 are available currently.

Also keep in mind that HelioHost is based in the US so you posted at 1:25am and 4:38am. I wasn't awake at either of those times. Please be more patient in the future. Especially since there's nothing actually wrong with your VPS. We can't control what your ISP does. You've been moved to 64.71.153.124/2001:470:1:1ee::60

SPF, DKIM, and DMARC has been set up again.

Added.

I'm going to assume that Concrete 9 with PHP 8.1 worked since we haven't heard back from you. Marking this as solved to keep the escalated section clean, but if it's still not working for you feel free to create a new support post at https://helionet.org/index/forum/45-customer-service/?do=add

@ojplanet Do you expect to need to delete and recreate your account again. If so maybe I shouldn't waste my time doing this over and over, and we can explain how to use Cloudflare DNS instead.