Krydos

LMGTFY https://stackoverflow.com/a/34839029/2336864 It looks like Python was expecting a sequence of byte string values, but you gave it a str instead.

Your Apache, Nginx, and PHP time limits have been increased from 60 seconds up to 300 seconds. Like Wolstech already said, telling us there was a 500 error is pretty useless, but if you go to Login > Continue to Plesk > Websites & Domains > [domain name] > Logs it will tell you the exact reason for the 500 error. Try installing your software now and let us know if it works with the increased time limit.

By "reset" are you asking for your entire account to be deleted and remade? You can delete files and databases yourself so you don't need help from an admin for that.

I believe this was all taken care of via Discord. I'm going to mark it solved, but if you need help with anything else or if it's not solved just let us know.

There you go

Starting tomorrow we will be increasing the transfer rate from 20 invites per day up to 30 invites per day. We are also going to be fast-tracking the existing Tommy cPanel users so we can shut down cPanel and give full resources to Plesk as soon as possible. There are 149 users still on Tommy cPanel that haven't been invited to move to Plesk yet, and over the next 5 days they will receive their transfer invites. Then once everyone on Tommy cPanel has received their invite we will be allow one week for them to find the email and move their account. Anyone who hasn't moved their account off cPanel after that week is up will have their latest backup uploaded to https://heliohost.org/backup/ and their website will be taken offline to finally shut down cPanel for good. Since Tommy cPanel users are being prioritized over the next 5 days that means a few users may see their ETA increase by up to 5 days. The reason we're doing this is so we can shut down Tommy cPanel as soon as possible. Tommy Plesk is sharing server resources with cPanel right now and that's affecting the number of accounts we can put on Plesk, and it's also negatively impacting the uptime and speed of Plesk. You can check your ETA at https://heliohost.org/eta/ or improve your position if you want with the donation link at the bottom of the page. Let us know if you have any questions or comments.

Ahhh, ok. I sent a temporary password to recover your forum account. Once you get logged in I can merge this hotmail.com forum account with your gmail.com forum account if you want so all of your posts will be credited to the same account.

Yeah, your account is too broken to move. This has happened a few times so far. I have created a new backup at https://heliohost.org/backup/ deleted your cPanel account, and sent you an invite to create a new account. Once your new account is created you can restore your files and databases, etc from the backup. Let us know if you need help with any of that.

Closing due to inactivity.

Closing due to inactivity.

Installed. Here is the list of currently installed modules: aiohttp==3.8.3 aiosignal==1.3.1 asgiref==3.6.0 async-timeout==4.0.2 attrs==22.2.0 certifi==2022.12.7 charset-normalizer==2.1.1 click==8.1.3 discord==2.1.0 discord.py==2.1.0 Django==4.1.5 django-bootstrap-modal-forms==2.2.0 django-nested-admin==4.0.2 Flask==2.2.2 frozenlist==1.3.3 gunicorn==20.1.0 idna==3.4 itsdangerous==2.1.2 Jinja2==3.1.2 MarkupSafe==2.1.1 multidict==6.0.4 paytmchecksum==1.7.0 Pillow==9.4.0 psycopg2-binary==2.9.5 pycryptodome==3.16.0 python-dotenv==0.21.0 python-monkey-business==1.0.0 pytz==2018.5 six==1.16.0 sqlparse==0.4.3 tzdata==2022.7 Werkzeug==2.2.2 whitenoise==6.3.0 yarl==1.8.2

There you go Test it out and make sure it works as expected.

Your VPS has been upgraded to 2 GB memory, and your old subscription has been canceled.

Here's the link to set up the new subscription. https://heliohost.org/vps/pay/?code=ijNhHKePX5ttw587 Once it's set up post back here and I'll cancel the old subscription, and increase the memory.

I'm not seeing it. Try one more time.

Yeah, this account took 21 minutes to unarchive. Probably because the load was high. The renew page gives up around 10 minutes I think, so that would make sense if they tried twice, and it still hadn't finished. The unarchive process was pretty thoroughly tested, but it's still relatively new so there are a few kinks to work out still. I still think it's a huge improvement over the old system where a root admin had to unarchive each account by hand. Are you able to login now?

Your IP has been unblocked in the firewall. You were blocked for trying to log into the SFTP account that had been deleted. In order to submit a password for your SFTP account securely please go to https://heliohost.org/password/ and submit the username, such as tstamp_root and the password you want to use. After you submit the password post back here and I'll create the SFTP subaccount for you. We will never have access to the plaintext password if you submit it this way.

A HelioHost user noticed, and reported to us that there was a minor SFTP vulnerability on our Plesk servers. We have confirmed the report, and have taken action to prevent it in the future. The main account's SFTP access was correctly chrooted to the home directory so when you connect to SFTP the only directories and files you can see are your own and you can't see the rest of the server. However, if you created an additional SFTP subaccount it was not correctly chrooted which would allow limited read-only access to portions of the filesystem. It looks like the only information people who used the vulnerability would have had access to is usernames and main domains of everyone on the same server as them, so not a huge deal, but it's best if they don't have access to even that. They were not able to see any directory names, filenames, passwords, emails, or access any files within your account. In order to prevent this vulnerability we have disabled the ability to create additional SFTP subaccounts, and deleted all of the existing subaccounts on the server. It looks like most of the subaccounts that were deleted were simply trash that was transferred over from cPanel, but a few users may have intentionally created SFTP subaccounts. If you intentionally created an SFTP subaccount and have discovered that it has been deleted you can either switch to using your main account for SFTP, or if you absolutely can't use your main username for some reason an additional subaccount can be created for you by an admin so that it will be properly chrooted. Thanks to the user who reported this to us, and thanks to everyone for understanding that we have to disable this feature to keep your account secure. Hopefully Plesk will fix their software at some point so we can re-enable it.

VPS password resets are not automated yet so I'm not sure where you're expecting to get an email from. Were you trying the forgotten password link from this forum? Anyways, you've been emailed a temporary password. Let us know if you still can't get logged in.

Remote access eanabled. (Typo intentional - eanabled instead of enabled.)

We've begun releasing instructional videos for Plesk. The topic of our latest video is one of our most popular features which can be a little confusing for new users. In this video we will show you how to set up a simple Node.js website using Express on HelioHost. This example can be used on Tommy or Johnny, and you can download our example project from Github. We're going to continue releasing more videos, and would love to hear your feedback about what video we should make next. If you want a notification when a new video is released we would appreciate you clicking the subscribe button on YouTube.

The domain wisevox.helioho.st has been added to your account.

The domain has been added, but in order to host the domain on our server you'll need to do one of the following two options: Use our nameservers, which are ns1.heliohost.org and ns2.heliohost.org Use any external DNS provider that you want, Cloudflare is a popular free choice, and create an A record with the value 65.19.141.67 and create an AAAA record with the value 2001:470:1:1ee::2009 Let us know if you need help with anything else.

IPv6 wasn't set up correctly on this account, but DNS listed an AAAA record. Anyone who used IPv4 would see the correct page, but anyone who used IPv6 would see the Plesk default page. It's been fixed.

The domain has been removed as an alias and re-added as a normal domain.