Krydos

The domain toolss.cn, and the subdomain test.toolss.cn have been added. The CNAME www.toolss.cn still doesn't need to be requested because it is added by default to all domains whether you request it or not. The new domains could take up to 2 hours to start working, assuming you fix your DNS settings in the meantime.

You can find the IPv4 for the A record in Plesk on the Websites & Domains tab.

Are other people going to be logging in to your business account?

Have you tried checking this box and clicking "Secure mail"? Please note, that the image won't show up in your email so you'll need to click the link below to view the image on the forum.

Use johnny.heliohost.org for the IMAP host, POP3 host, and SMTP host.

The account krakentool has been unsuspended. If you created multiple accounts to have more than one domain, you might be interested to know that you can add up to ten domains, including the one on your suspended second account, onto your one unsuspended account. Just let us know if you need a domain added.

It looks like you already excluded the web firewall rule. Did you wait 2 hours after disabling it for Apache to restart and test it again?

I already fixed like 10 errors and they kept leading to exponentially more and more errors. I'm not going to waste 6+ hours screwing around with it, and even then may not be able to fix everything. We're all volunteers and we don't get paid to work on your VPS. There are more important things like setting up the new Ricky server that would benefit the community more. You're welcome to hire a third party to fix the issues for you, but you're probably looking at $100+ per hour to fix issues like this. You're also welcome to start reading the error logs and fixing the issues yourself, but depending on your skill you may make things worse. It's really not difficult to backup your data and restore it after the rebuild. I rebuild my VPS every 6 to 12 months anyways just to keep them running at top performance.

The domain alonedeals.com has been added to the account shubham5de. It may take up to 2 hours to start working.

That's why you backup the important data first.

Did you read what I said in the last email?

Your account has been reset, and you'll get another email in a bit with a link to continue the reset process. If I recall correctly, last time we did a reset you chose the free helioho.st subdomain instead of typing in your .com domain, and then immediately asked us to remove the free domain and make the .com your main domain. Rather than wasting a lot of our time you can just type in your .com directly if you don't need the free helioho.st subdomain at all.

The next time you experience a slowdown SSH in to your VPS and run this command wget https://heliohost.org/speedtest/100MB.bin and post the result. This will help us narrow down whether the issue is on your VPS hard drive, or the network within our cabinet.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

What did your ISP have to say about the download speed?

I took a look around your VPS, but there are too many errors to fix them all within an reasonable amount of time. It's pointless to spend 6 hours fixing all the issues. I recommend doing a free rebuild. A rebuild wipes all of your data, deletes the OS, and reinstalls everything back to the default state. Make sure you have a backup of anything you need prior to requesting a rebuild because once it's deleted there is no way to recover it.

It was not a mistake. You and another user logged in from the same non-VPN, non-proxy, non-TOR IP address. This usually occurs when someone has more than one account. The other user from the same IP already explained that their cell plan uses Nova Telecommunications which doesn't assign a single IP address to each phone, but probably has a small number of IPv4 that everyone's cell phones connect through. If you use this same cell company it would explain why you both got this email. I went ahead and unsuspended your account for you. Thanks for getting back to us.

Deleted.

It's been 5 days, and your trial ends in 2 days. Is everything working? Would you like to stay on Morty or get moved back to Johnny (which doesn't support PostGIS)?

If you decide to do another reset you can set alonedeals.com as your main domain yourself during the reset process instead of picking a free helioho.st subdomain.

I have started the account reset and you should get another email in a bit with a link to continue with the reset process.

.htaccess is enabled on all accounts by default.

Thank you for finally getting the payment for your VPS submitted. The new subscription has been linked to your VPS, and the broken subscription has been canceled.

Also keep in mind that you posted this "urgent" request at 4:16am. Most of us aren't awake at 4:16am so requests at this time of day will take a little longer.

The DKIM value has been added.