Krydos

I took a look around your VPS, but there are too many errors to fix them all within an reasonable amount of time. It's pointless to spend 6 hours fixing all the issues. I recommend doing a free rebuild. A rebuild wipes all of your data, deletes the OS, and reinstalls everything back to the default state. Make sure you have a backup of anything you need prior to requesting a rebuild because once it's deleted there is no way to recover it.

It was not a mistake. You and another user logged in from the same non-VPN, non-proxy, non-TOR IP address. This usually occurs when someone has more than one account. The other user from the same IP already explained that their cell plan uses Nova Telecommunications which doesn't assign a single IP address to each phone, but probably has a small number of IPv4 that everyone's cell phones connect through. If you use this same cell company it would explain why you both got this email. I went ahead and unsuspended your account for you. Thanks for getting back to us.

Deleted.

It's been 5 days, and your trial ends in 2 days. Is everything working? Would you like to stay on Morty or get moved back to Johnny (which doesn't support PostGIS)?

If you decide to do another reset you can set alonedeals.com as your main domain yourself during the reset process instead of picking a free helioho.st subdomain.

I have started the account reset and you should get another email in a bit with a link to continue with the reset process.

.htaccess is enabled on all accounts by default.

Thank you for finally getting the payment for your VPS submitted. The new subscription has been linked to your VPS, and the broken subscription has been canceled.

Also keep in mind that you posted this "urgent" request at 4:16am. Most of us aren't awake at 4:16am so requests at this time of day will take a little longer.

The DKIM value has been added.

If you read the link I already sent you https://wiki.helionet.org/Common_Software_Load you can see a lot of other options, and the estimated load they will cause at various traffic rates. If you're unable to click the link or view our wiki for some reason I can say that Drupal might be similar to Wordpress, but causes a lot less load, and has a lot less chance of being hacked.

Nope, we don't need to change anything for that. Since you mentioned Wordpress I'll link our wiki page about it https://wiki.helionet.org/WordPress I recommend keeping a close eye on your load graphs at https://heliohost.org/dashboard/load/ because Wordpress can easily use more than 10k CPU per day and get you suspended. We did some benchmark testing on common software, and you can see the results at https://wiki.helionet.org/Common_Software_Load Anything highlighted in red would get you suspended on Johnny or Tommy. If your load starts to get too high we recommend moving to Morty.

The domain has been added. Here are the DNS records we would use for DKIM, SPF, and DMARC if you were using our nameservers. You can copy them over to your external DNS if you want. yieldandco.com. 14400 IN TXT "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ~all" _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" _domainkey.yieldandco.com. 14400 IN TXT "o=-" default._domainkey.yieldandco.com. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAu3Obrx3rMwBWAcYrNHQi6whLuUAIMKDoqYpnHarAMc6vtRFlhX8yqG5yh3HXrcx9VyfxoK8LxSr9jdwLz+uXHvwXipIgCTFQ0RiKJespyW41hCHgChKLeqohlU+HDFezpzm9OmQswmsj9cD1wM7aqO7HjnHf8AByekHgpEDvpNrBKomnQoVLgV4DEMl5RAesm" "HsQaX1z3Ot5V+b6m4npxo9TZlhsWpTlmX4uY8NZkrsoIu4p8gmaCvk4oOdRGLaHKFjon3hqAohpluiEaBqbbhnfO3UGoqUBy4hWvQO29sMydUR71OTmGsbQ7A2ujLjEKNya5VIZeKxRajVUKQPq1QIDAQAB;" ) If you want emails to this domain to be delivered to your Johnny account you'll also need to set your MX record to johnny.heliohost.org. If you'd like to use webmail on Johnny you can enable that through Plesk, and then it should start working after the next Apache restart. Let us know if you have any questions.

Remote access was already enabled for that database, and the remote access was transferred to Morty when your account was moved. The problem is you're using the host "morty.heliohost.org" and you should be using the host "65.19.154.94". Thanks for translating it to English for me. host=65.19.154.94 port=5432 user=camilogeo_admin dbname=camilogeo_gis password=<set in Plesk>

I can't read that language. Let us know if there is something we can help you with.

You're being moved to Morty. Your trial will end on 2025-08-26. The postgis extension has been created on the camilogeo_gis database.

According to my research PayPal does work in Egypt, but you can't send or receive money via "friends or family" which is fine for us because we always use "services or goods" for payments anyways. If someone asks you to send them money via PayPal as "friends or family" it is probably a scam because there is no buyer protection and you won't be able to dispute the payment. We also have Stripe which we are planning on integrating into our website at some point. We already allow people to donate for Tommy, make a Morty purchase, or set up a VPS subscription using Stripe payment links, but it's not integrated into our website yet. People just have to ask us for a link.

I tested the download speed of your VPS and found it to be about 93.1 MB/s: root@vps112:~# wget https://heliohost.org/speedtest/100MB.bin --2025-08-19 00:26:03-- https://heliohost.org/speedtest/100MB.bin Resolving heliohost.org (heliohost.org)... 65.19.141.66 Connecting to heliohost.org (heliohost.org)|65.19.141.66|:443... connected. HTTP request sent, awaiting response... 200 OK Length: 104857600 (100M) [application/octet-stream] Saving to: ‘100MB.bin’ 100MB.bin 100%[====================================================================================================>] 100.00M 93.1MB/s in 1.1s 2025-08-19 00:26:04 (93.1 MB/s) - ‘100MB.bin’ saved [104857600/104857600] I also tested the speed of Morty, which is on a faster hard drive array, which is slightly faster at 104 MB/s: root@morty [~]# wget https://heliohost.org/speedtest/100MB.bin --2025-08-18 18:27:39-- https://heliohost.org/speedtest/100MB.bin Resolving heliohost.org (heliohost.org)... 65.19.141.66 Connecting to heliohost.org (heliohost.org)|65.19.141.66|:443... connected. HTTP request sent, awaiting response... 200 OK Length: 104857600 (100M) [application/octet-stream] Saving to: ‘100MB.bin’ 100MB.bin 100%[====================================================================================================>] 100.00M 104MB/s in 1.0s 2025-08-18 18:27:40 (104 MB/s) - ‘100MB.bin’ saved [104857600/104857600] The difference in speed only makes 100 MB download take a tenth of a second longer though. I wouldn't say that 93.1 MB/s is annoyingly slow though. Seems pretty fast to me.

One of the ways you can help out and volunteer for HelioHost is by replying to emails that people write in if you know the answer to the question. The emails aren't public, but anyone in the community who has an account can help each other out with stuff like this. If only the current admin could see support requests we would never get any new people helping out, and we would never promote any new admins. Everyone here, including myself, started out as a normal user without any special access, and decided to give back to the community by answering simple questions and making the admins job easier so they can focus on adding new features, and more complex issues.

Johnny doesn't support PostGIS because he's too old. Same with Tommy. Right now only Morty and VPS plans support PostGIS. If you'd like to make sure Morty can do what you need we can give you a week trial, and if everything works the way you want you can make a payment to stay on that server. We will be upgrading Tommy and Johnny to support PostGIS too, but it may be a few months out still.

We have a list of ideas of how people can help listed on our wiki https://wiki.helionet.org/How_You_Can_Help Let us know if any of them sound good to you, and we can provide further guidance.

To prevent a directory listing you can put an index file such as index.html or index.php.

n1.heliohost.org and ns2.heliohost.org

Yep, that was pretty dumb.

Yeah, I'm curious what you have to say about this too.