spacemonkey95

Hi, My login is not working. It's the same username and password I've been using but it no longer seems to work. Please can you take a look. It should be under spacemonkey95@hotmail.com

Hi, I'm trying to export this site to another host as Helio doesn't like Wordpress, but I need access to the wp-admin area in order to extract everything properly, as a standard backup/restore is not working due to database issues (and a database export/import is not working either). Please can this site be restored long enough for me to extract all the page code etc. from the admin area, as all other methods are failing. Thanks

Hi, I'm trying to fix the load issues on this site (which is currently quarantined) but it's been suspended again. Please unsuspend and perhaps you can offer some advice as this is the 3rd time and the site wasn't even live when it was suspended this time.

This is possibly due to a Wordpress plugin. I need to review the files to remove so please unsuspend.

Hi, I started an account with HelioHost last weekend. I made a fresh installation of Wordpress and started developing a simple website with a few plug-ins. I've made no adjustments to any of the core Wordpress files, including wp-config. However, my account was suspended for a day, then reinstated with no explanation, and I've just returned to it today for the first time and I'm getting 504 Gateway Time-out every time I load a page. Any idea what might be going on, please? It says the site is Quarantined at the moment, but I don't know what's causing the increased load on the server. The website is brand new from a fresh installation of Wordpress and only contains a few basic pages. Please let me know what might be causing this and how to fix it, as I really need to get this site complete quickly and make it live. Kind regards, Daniel

I paid for a hosting account and set it up yesterday and I've been building a Wordpress site on it. I've just returned to it today and the account has been suspended with no reason provided. Please look into this urgently as I need to work on this website today and I need to know the account is fine for hosting it.