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Everything posted by Krydos
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Where are you planning on running the .NET website?
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There are supposed to be about 1300 binary executables in /bin for example. On your VPS there are only 19 left. Seems something deleted most of them, which decimated your operating system rendering your VPS unusable. I looked around a bit, but didn't see any obvious signs of being hacked, so not sure what happened. It's possible some code went haywire and deleted the wrong thing if you were running it as root. This is why it's always recommended to run software, even software you wrote yourself, as a user with limitations, not root.
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If you're in the market for a new domain, we do have an affiliate program with Namecheap. Right now, you can get a .com for only $6.49 using the code NEWCOM649 and we will get $1.28 from the sale. For instance here is an available o1mark1.com https://heliohost.org/partners/namecheap/ You might have to disable your ad blocker (if you use one) because they tend to block affiliate links. If you get a cheap domain that is only about $1 we would still get about $0.23 for you using the affiliate link. It's not much for a single sale, but as you can imagine if thousands of people buy their domains with our affiliate link it starts to add up.
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We don't add sub-subdomains to the default vps## domains. That's why I suggested something without vps35 in it.
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The two domains have been created and are pointed at your VPS.
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How about the domain adguard.heliohost.us or adguard.helioho.st? Cloudflare doesn't recognize our subdomains as being owned by different people so you can't put them all on different Cloudflare accounts. As soon as someone convinces Cloudflare that domain1.heliohost.us is owned by person1 and domain2.heliohost.us is owned by person2 then it will work.
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Done. The new domain should start working in about 2 hours as long as your DNS settings are correct.
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[Krydos] Adding a domain to my heliohost account
Krydos replied to tabbythrowaway's topic in Escalated Requests
There is no exception for tabbygarf.club. The reason it doesn't get disabled is because you have your MX record set to tommy.heliohost.org. It looks like the new domain doesn't have an MX record yet, so it would get disabled unless you fix that. -
[HH#772524] Demande d'ouverture de compte gratuit sur HelioHost
Krydos replied to HelioHost's topic in Email Support
Our servers are very full so we can't offer unlimited signups. We attempt to keep the uptime of the free Johnny plan above 97%. If the uptime drops too low we reduce the number of free accounts we give away each day. If the uptime gets better we increase the number of free accounts we give away. As you can see our free accounts are very popular so they fill pretty fast somedays. If no one is trying to get an account that day they can stay open for an hour or so though. The trick is to try to signup when no one else is. It takes most people a few tries to get an account. -
There are not transactions under your email address so we can't refund anything right now. Perhaps they will arrive in a few days?
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[HH#772524] Demande d'ouverture de compte gratuit sur HelioHost
Krydos replied to HelioHost's topic in Email Support
According to Google translate you said: Free registration on Johnny doesn't work I reviewed the Johnny signups from the last 24 hours, and have confirmed that Johnny signups do work exactly as expected. We've been using the same basic signup code for Johnny for several years now and I see no signs that it has stopped working. -
This was already handled here Marking this topic as solved. Let us know if you need help with anything else.
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According to google translate you said: Hi, I was trying to create a profile to a friend of mine, but by paying with my Paypal, since he could not, his email? Yes, that's fine. An invite to create a Morty account has been sent to your friend's email address.
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[HH#772524] Demande d'ouverture de compte gratuit sur HelioHost
Krydos replied to HelioHost's topic in Email Support
You can signup for the free Johnny plan by going to https://heliohost.org/signup/ and clicking the tile labeled Johnny. Please be aware that free signups open twice a day at midnight UTC and noon UTC. Sometimes they fill within a second and sometimes they can stay open for an hour. It just depends on how many people are trying to signup. Since some people have difficulty signing up for the free plan we made a page with helpful tips on how to get an account https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny Let us know if you have any other questions. -
[Solved] Request to enable remote PostgreSQL access for my IP
Krydos replied to fitulus's topic in Escalated Requests
No problem. Glad you find our customer support to be high quality. We volunteer for HelioHost because we enjoy helping people, such as yourself. You may randomly receive an email asking you to rate our service soon. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend waiting for the the link to be emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again! -
[Solved] Request to enable remote PostgreSQL access for my IP
Krydos replied to fitulus's topic in Escalated Requests
Remote access enabled. host=65.19.154.90 port=5432 user=fitulus_fitulus dbname=fitulus_availability password=<set in Plesk> -
Glad everything is working for you now. Thanks again for the 5 star review.
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When I click this link it shows 10/10 for me. Is it showing 7/10 for you still?
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It looks like that domain has already been added to your account. You only need to request support in one method. For instance, if you request the domain added on Discord you don't need to email us the same thing.
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Does it work now?
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Yes, your account can be unsuspended as soon as you answer this.
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Try testing now. Thanks!
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Yep, it worked. Your account is moving to Tommy. Thanks for the donation. I also noticed that you randomly received a review email. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!
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[Solved] Enable remote access to Postgres DB
Krydos replied to moisesbaly's topic in Escalated Requests
Remote access enabled.- 1 reply
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Remote access enabled. host=64.62.151.106 port=5432 user=dariotorregrossa_master dbname=dariotorregrossa_heliobrain password=<set in Plesk>
