Krydos

According to google translate you said: Hi, I was trying to create a profile to a friend of mine, but by paying with my Paypal, since he could not, his email? Yes, that's fine. An invite to create a Morty account has been sent to your friend's email address.

You can signup for the free Johnny plan by going to https://heliohost.org/signup/ and clicking the tile labeled Johnny. Please be aware that free signups open twice a day at midnight UTC and noon UTC. Sometimes they fill within a second and sometimes they can stay open for an hour. It just depends on how many people are trying to signup. Since some people have difficulty signing up for the free plan we made a page with helpful tips on how to get an account https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny Let us know if you have any other questions.

No problem. Glad you find our customer support to be high quality. We volunteer for HelioHost because we enjoy helping people, such as yourself. You may randomly receive an email asking you to rate our service soon. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend waiting for the the link to be emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!

Remote access enabled. host=65.19.154.90 port=5432 user=fitulus_fitulus dbname=fitulus_availability password=<set in Plesk>

Glad everything is working for you now. Thanks again for the 5 star review.

When I click this link it shows 10/10 for me. Is it showing 7/10 for you still?

It looks like that domain has already been added to your account. You only need to request support in one method. For instance, if you request the domain added on Discord you don't need to email us the same thing.

Does it work now?

Yes, your account can be unsuspended as soon as you answer this.

Try testing now. Thanks!

Yep, it worked. Your account is moving to Tommy. Thanks for the donation. I also noticed that you randomly received a review email. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!

Remote access enabled.

Remote access enabled. host=64.62.151.106 port=5432 user=dariotorregrossa_master dbname=dariotorregrossa_heliobrain password=<set in Plesk>

Added.

Sure.

Yes, our standard policy for unpaid VPS is to hold on to the data for 30 days in case the customer comes back and starts paying again. If you hadn't emailed us your VPS and all the data on it would be available to power on at any time until 2025-08-27. Let us know if you need this to be extended further.

The unit is seconds. Each user can have 10 simultaneous queries running at once. So if you start 10 queries that all take 10 seconds to finish your MariaDB load number would be 100 over 10 real life seconds. What are you going to do to reduce your MariaDB load?

I don't think that is possible through PayPal, but I think it's enabled on the Stripe link. If I recall correctly it takes 4-14 days to verify the bank transfer.

Remote access enabled. host=65.19.154.90 port=5432 user=victord1_eventdly_user dbname=victord1_eventdly_dev password=<set in Plesk>

No problem. Glad you got it working! You may randomly receive an email with a link to post a verified review soon. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks!

Try this: 1. Login at https://heliohost.org/login/ 2. Continue to Plesk. 3. Websites & Domains from left menu. 4. Click your domain. 5. Click dashboard under your domain. 6. Click Connection Info. 7. Under system user credentials click the edit pencil to the right of password. 8. Enter a new password. 9. Try logging in to web-stats with username palaciospoa (all lower case letters) and the new password you just set. Let us know if it works.

Users cannot add domains on their own yet, but it's being worked on. We'll make a news announcement when it is done. I have added the domain for you, but it won't work until you fix the DNS. You can either 1. User our nameservers by setting your NS records to ns1.heliohost.org and ns2.heliohost.org and deleting any other NS records you may have. 2. If you want to use external DNS, Cloudflare is a popular free option, you can create an A record pointed to the IPv4 listed in Plesk, and an AAAA record pointed to the IPv6 listed in Plesk. Once the DNS is fixed your domain should start working in about 2 hours.

Are you using any accented characters or UTF-8 characters? We recommend just using ASCII characters for passwords.

I changed your password like I explained and I can login to your stats now just fine. You can reset your password at https://heliohost.org/reset/

By default the webstats are protected by your FTP password. You have two options if you can't login. 1. Change your password. Sometimes the passwords can get out of sync, where you can login to one thing, but not another. If you change your password it should sync everything up so they all use the same password again. 2. Disable password protection on the webstats entirely. If you do this you'll need to wait up to 2 hours for the password protection to go away, and then anyone can see your webstats. Only do this if you don't have private data in your webstats since every random bot on the internet will be able to access it. If you can't login to the forum you can reset your forum password with this link. https://helionet.org/index/lostpassword/ Keep in mind this link only changes your forum password, not your FTP or Plesk passwords, etc.