Krydos
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Everything posted by Krydos
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Remote access enabled. host=65.19.154.90 port=5432 user=victord1_eventdly_app dbname=victord1_eventdly password=<set in Plesk>
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Your current balance was $18.0122. You paid $10, which means you get +$12 credit which brings your total to $30.0122. Based on the load for the last month that balance should keep your Morty account active for 912 days, which is roughly 2028-01-18. We will email you when your balance gets low.
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I took a quick look around, and it looks pretty thoroughly broken. You'll probably need to do a rebuild. I recommend taking a backup of any files you need. Let us know when you're ready to proceed.
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Sorry to hear about your donation issues. If you want to add an additional year to your Morty account you can use this link https://buy.stripe.com/8x23cx77M9szc7D4Gpco008 That should charge you $10, and then we'll credit your account with +$12 balance. Let us know if it works for you.
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They answered on Discord
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https://heliohost.org/dashboard/upgrade/
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No problem.
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Try something like this python3 -m venv .venv source .venv/bin/activate pip3 install python-telegram-bot pillow pytesseract requests email-validator python-dotenv
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The command is working fine, it's just letting you know that you should use a virtual environment. Parts of the operating system use Python too so if you change the versions or install random stuff to environment that the operating system uses you could break the whole VPS. Here is a guide for how to create a virtual environment and install modules with pip inside it. https://packaging.python.org/en/latest/guides/installing-using-pip-and-virtual-environments/
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What error do you get when you try running that yourself via SSH?
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This was posted at 10:12am my time. Based on the timestamps, I'm guessing this was caused by Johnny's /tmp being full this morning which would cause that error. I cleaned it up at 10:47am and everything should be working again now. Let us know if it happens again. -
Your rebuild has been started and you'll get an email in a bit when it finishes.
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[Solved] PostgreSQL Server Connection Error
Krydos replied to cjc080911's topic in Escalated Requests
Remote access enabled. host=65.19.154.90 port=5432 user=cjc080911_db_user dbname=cjc080911_db password=<set in Plesk> -
It looks like it's a common issue that pops up on Hestia. I created the file /etc/nginx/conf.d/fixssl.conf and put these contents proxy_ssl_server_name on; proxy_ssl_name $host; Then I restarted Nginx and everything seems to be working now.
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Have you tried reissuing the SSL certificates through Hestia?
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Unsuspended. You should be able to login to your control panel in 5 minutes or so, and your websites may continue to show 503 errors for 30 minutes or so.
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So, is this jumonjii the account you would like to keep?
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You can't change or delete the root user, but you can add as many users as you want with the useradd command. https://www.strongdm.com/blog/create-users-in-linux-with-useradd-command
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For anyone who searches and finds this you can select your OS yourself with using up your free rebuild by clicking the custom VPS button during signup. https://heliohost.org/vps/custom/ Your VPS rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-08-16. If you need additional rebuilds prior to that date they can be purchased for $1 each.
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The domain has been added, but it won't work until you fix your DNS. The easiest way to do that is to set your NS records to ns1.heliohost.org and ns2.heliohost.org, but we also support external DNS, if you would rather set the A record to the IPv4, and AAAA record to the IPv6 listed in Plesk.
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I took a look at your logs and I do see quite a few 500 errors on PHP files around 2025-07-15 23:58:00 or so. I took a look at the system logs around that same time and it looks like mod_fcgi was timing out which was causing the 500 errors. The most likely cause of timeouts is high load so I checked Johnny's load around that time, and it wasn't actually too bad. I see you're using PHP 8.2. You could try switching versions. Perhaps try PHP 8.4? Let us know if it happens again.
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We sent you an email on 2025-07-13 18:58:59 UTC. If you had responded to that email you wouldn't have been suspended.
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The TXT record method works great if you're using external DNS, such as Cloudflare, where you can edit your DNS records yourself. You can't edit your own DNS records if you're using ns1.heliohost.org and ns2.heliohost.org currently. We are planning on adding the ability for you to manage your own DNS records on our nameservers eventually. Like most features there is no ETA for when it will be implemented though.
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After increasing the storage space your websites can continue to show 503 errors for up to 2 hours until the next Apache restart. Also make sure you clear your browser cache. That domain appears to be working for me already.
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Your current balance is $12.7603, plus the $12 credit (bonus of $2 on a $10 payment) brings your total to $24.7603. Over the last 7 days your average bill has been $0.2375 per day so if the load remains the same your balance should keep your account active for 104 days or 2025-10-26. Thanks for the payment.
