Krydos

Your website is working for me. Can you provide the URL of the page that is giving an error?

The export laws do apply to software. I know with cPanel, since that company is headquartered in the US, therefore US export laws applied to us providing access to their software that we were running. Even though the software never leaves our US based servers, allowing people from countries that the government of the country of origin of the software decides if it can be "exported" even if there is no money changing hands, such as free hosting. Plesk is headquartered in Canada so I would assume it is Canadian export laws that would decide whether Syrians can use Plesk or not. Canada has also eased sanctions on Syria starting in March of this year, so I think Canada would be ok with us "exporting" their software to Syria. Plus there is precedent of other Syrian websites and webhosting companies are already using Plesk. The Canadian general permit is valid until August 25th of this year, and it may or not be renewed at that time. Likewise, the US agreement tentatively ends on December 2nd, but could be revoked at any time. Yep, definitely. Sure, but if either Canada, the origin of some of our software, or the US, the origin of our hardware, changes the rules again we will need to suspend all Syrian accounts immediately. You should be able to create an account now.

Yeah, it's good that you told us first. When people login to multiple accounts they tend to get suspended because you're only allowed to have one account. If your client wants to grant you access to login to their account they can let us know from their own email address, and then you can give us support requests for either account.

Thanks for letting us know. I have added an exception in our multiple account detection system to make sure this doesn't happen again. If a third person wants to create an account using the same laptop, internet connection, etc please let us know in advance of creating the account. Let us know if you need help with anything else.

Do you know the usernames of your colleagues so we can make an exception in our multiple account detection system so this doesn't happen again?

Done. The only emails you'll receive from now on will be related to your VPS.

The requested modules have been installed. You can see the list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py In the future if you request additional modules, please make sure you check this list and don't request modules that are already installed.

Added. It should start working in a few minutes.

webrentersmanagement.helioho.st, webrentersmanagement.heliohost.us, or some other TLD?

Your VPS has been powered on, your old broken subscription has been canceled, and your new subscription has been linked to your VPS. Thanks for making a payment.

Welcome back! Go ahead and sign up for a new account at https://heliohost.org/morty/ Once your account is created let us know your new username and we can apply the 5000 MB storage to it.

Virtual environments for Flask don't work on Morty, Tommy, or Johnny. So you have a few options: Use Python CGI instead of Flask. CGI can use a virtual environment on Morty, Tommy, and Johnny. Use Flask and request the modules you need installed globally. Switch to a VPS plan where you have root SSH access to create as many virtual environments as you want. https://heliohost.org/vps/

Would you like us to delete your Tommy account?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Does your website use Flask or Django?

What are you planning on using the virtual environment for? Not sure how it got marked as solved. Maybe the solved button got clicked instead of the escalate.

Google put your email in spam. Do you still need a reset?

Yes, social networks are fine. Like the signup page says https://heliohost.org/signup/ You can have short bursts of 100% CPU, but if it's just pegged at 100% for hours we're going to have to have a talk.

Unsuspended.

I just realized the donation email matches the account mgunlock, not the account diarykely. Which account did you want moved?

Your account has been moved to Morty, and I gave you a $12 Morty balance for the $10 payment. It can take a few hours for the DNS to update. You will get an email when the entire process is finished.

Thanks for the payment. Your account is now being moved to Morty, and I gave you a $12 balance which should last you 12 months.

No, videos are fine, as long as you made them. The terms of service are referring to streaming TV like HBO and streaming movies The Matrix.

Our email system only support ASCII characters. It seems like you may be posting non-ASCII characters which just show up as ? for us. If you could send your request in English using ASCII characters we should be able to read it. Otherwise you could also use https://helionet.org to send us a message in UTF-8, but the only language we are fluent in is English so it would be helpful if you could translate it to English either way. Thanks!

Sure, what ports do you need open other than TCP on 443 for https and TCP on port 80 for http and TCP on port 22 for SSH?