Krydos

What is a use ticket?

Your account appears to be working correctly. Can you be any more specific about why you think the account doesn't work?

We emailed you the warning at 2025-05-06 01:57:23 and since you didn't respond to us or delete one of the two accounts they were both suspended at 2025-05-07 01:57:23. How would you like to be warned in the future if not by email?

The forum account has been deleted.

Not sure. I mainly provide support for server issues, not debug people's code for them. We have over 6000 accounts and if I helped each person debug their code I wouldn't have much time to do other more important things such as building new servers, adding new features, etc. You could try using AI to debug your code, or if you post your code on this forum or on Discord someone with more free time may be able to help you.

The forecast service or the rates service?

I just wanted to update this email to let you know that we received the 3 month payment your VPS is fully paid through September 5th 2025 now. We will email you then with a link to renew if you want to. Thanks!

Have you read our tips for getting a free account? https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny It can take a few tries to get a free account since they fill so quickly. It just depends on how many people are trying to get an account each day. Sometimes signups stay open for 30 minutes if only a couple people are trying to get a free account.

We have made some changes to the Tommy server to help reduce the number of 503 errors, and speed up the execution of PHP scripts. The feedback we've gotten so far seems to indicate that it is working. We have also noticed that the changes have sped up the time it takes for Apache to restart which should reduce downtime as well. Since the DDoS was targeting the webmail subdomain of random domains hosted on Tommy we just went through and disabled Roundcube on every account. We figure most people probably don't even use the webmail anyways so it is a waste of system resources to have it on by default. If you regularly use Roundcube webmail you can re-enable it yourself on your domain if you need to. Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok After enabling webmail again you will need to wait for up to 2 hours for an Apache restart before it will work. In the meantime if you go to webmail.yourdomain.helioho.st it will show the queued page with an estimate of when webmail should start working again. We will also be disabling webmail on Johnny to help with the 503 errors on that server too. We will likely need to disable free signups for a day or so because the server gets really slow while all the webmails are being disabled so account creations tend to time out. Let us know if you have noticed an improvement on the PHP performance of Tommy, or if you have any questions.

Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

If you need to run a long running background process that takes more than 30-60 seconds to execute I would recommend using something like this https://wiki.helionet.org/Discord_Bot

Take a look at my other response to your other email about the DNS settings.

I took a look at your domain and it seems like you have an issue with your DNS settings. https://dnschecker.org/#NS/pieterkeeve.com I also took a look at the whois and it looks like the domain expires on May 6th 2026, but since it renewed on May 7th 2025 I'm wondering if the issue is that you let it expire, and have then renewed it. I would check with Namecheap and make sure your NS records are set correctly.

WSGI control access has been enabled on the domain tinagoldenretreiver.helioho.st. To restart your Flask app and load new code changes in simply edit /home/tinagoldenretreiver.helioho.st/httpdocs/public/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Are you sure this is related to the scheduled tasks? I went to the URL and it timed out for me. Are you able to optimize your code so it doesn't take so long to run?

Are you able to use the scheduled tasks now?

Glad you got it working.

Like I said on the news post 6% of your memory usage came from Laravel, and 94% of your memory usage came from Node.js. Laravel had nothing to do with your suspension. You were unsuspended at 2025-05-07 13:14:31, and warned not to cause high load. Instead of reading our warning you just started a bunch of Node.js commands running again at 2025-05-07 14:39:28, and quickly went to 210 GB memory usage. You can be unsuspended this time tomorrow when your load is back to zero. Hopefully the 24 hours will give you time to read and understand that you share this server with 929 other users, and it's not fair for you to hog all the system resources, cause downtime for other users, and cause other user's websites to load slowly.

You got suspended for high memory usage. 6% of your memory usage was from Laravel, and the other 94% came from Node.js. Laravel, PHP, and 503 errors had absolutely nothing to do with either of your suspensions.

Yeah, my bad. Since you signed the first post with your name I just stopped reading at that point and didn't even see the username: hhfn after that. I'm not trying to blame you for my mistake, but in the future if you request support for the hhfn account it might make things less confusing for us, and less likely to make mistakes like this if you post from the hhfn forum account instead. We generally don't look at usernames unless the forum account and forum email don't match anything since people are extremely unreliable and often don't even know their own username. The msbsurfi account is moving back to Johnny, and the hhfn account is moving to Morty.

Yeah, it's a temporary thing related to our fix for the constant 503 errors we've been experiencing on the Tommy server. Scheduled tasks will be back soon.

Looks good. I have credited your account with a balance of $6, and started the move to Morty. Since you're using Cloudflare you'll need to keep an eye out for the second email, and change your DNS records yourself as instructed.

I took a look at your billing so far. On 2025-04-10 you paid $4.00 for a VPS. Then on 2025-04-14 you paid another $5.00 for a faster VPS. Then on 2025-04-15 you upgraded to 2 GB memory, 6 CPUs, and 100 GB storage. Then on 2025-04-20 you upgraded again to 2 GB memory, 6 CPUs, and 200 GB storage. That means your current VPS is paid for until roughly 2025-06-05. I went ahead and generated a 3 month link for you to pay your current rate $9.50 for 3 months for a total of $28.50. Keep in mind this doesn't include the 10% discount you would get for paying 6 months in advance. If you want to use this 3 month link it will extend your expiration date until 2025-09-05. Let us know if you have any questions. https://www.paypal.com/ncp/payment/FS9G2CVZZ64RN

It might be the app itself too. If the app opens all 10 connections and then DBeaver tries to open 1 more you would get that error too. By default most software assumes you have a 8 GB VPS and can have 100 database connections open at once.

Here you go https://buy.stripe.com/7sI8wOe4p40y9q0147