Krydos

You're not causing Nginx to restart. Nginx restarts hundreds of times per day on its own. Each time some domain gets SSL. Each time a new account is created. Each time an account goes inactive. Each time an account gets unarchived. There are tons of reasons for Nginx to restart, so if your code can't handle an Nginx restart, increasing the timeout isn't going to help and you need to get a VPS.

Your VPS has been downgraded from 10 GB memory to 7 GB memory which brings your monthly total to $23.00 as requested. You can use this new link to pay https://heliohost.org/vps/pay/?code=k8Kn93fMv2DknrwN

No problem. By the time September arrives our VPS billing system should support Stripe so we won't have to manually create payment links for the wrong amount. Haha.

Yep, that was a typo. It was supposed to be $37.80. Since it was my mistake I will go ahead and give you the 10% discount anyways, but $27.80 will only take you to September 23rd instead of the full 6 months. I went ahead and canceled the wrong amount subscription and we will email you on September 23rd to set up a new subscription for the correct amount. Sorry about that.

HelioHost has released a new YouTube video on how to install MariaDB and PHP on a VPS. Check it out and subscribe at https://youtu.be/IbUi2gcLbuA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Of course. 2 GB memory, 2 CPUs, and 50 GB storage for 6 months with the 10% discount comes to $37.80 and you can pay with this link https://buy.stripe.com/28o9AS4tPeFc59KeUY We will upgrade the memory on your VPS once the payment is made.

Closing due to inactivity.

I have reset your account. Click the link in the other email, not this one, to take the next step in the reset process. I also created a full backup of your account prior to the reset so if you find you need some files from the old account you can download it from https://heliohost.org/backup/

Here's a link to pay for Mercury VPS 1 GB memory, 2 CPUs, and 50 GB storage for 6 months with a 10% discount https://buy.stripe.com/5kAaEWf8t68GeKkdQQ

It looks like most of your memory usage is coming from your Node.js app | sum(mem) | sum(cpu) | process | +----------+----------+------------------------------------------------------------------------------+ | 0 | 0.10 | [Passenger NodeA] | | 0 | 0.20 | [php-cgi] <defunct> | | 146900 | 0.90 | /opt/plesk/php/8.3/bin/php-cgi -c /home/system/blood.hhfn.org.bd/etc/php.ini | | 1233748 | 7.70 | /opt/plesk/php/8.3/bin/php-cgi -c /home/system/panel.hhfn.org.bd/etc/php.ini | | 65339536 | 460.30 | Passenger NodeApp: /home/hhfn.helioho.st | Unless you password protect it anyone can access it, including bots. Here are the recent IPs who have visited your Node.js website. The left column is the number of page hits in the last day or so, and the right number is the IP. 21 162.158.175.54 21 167.71.81.114 21 172.68.26.254 21 172.68.27.96 21 172.70.94.122 21 172.70.94.68 21 172.71.167.128 21 172.71.167.160 21 198.41.227.68 21 198.41.227.94 22 162.158.175.46 22 165.22.34.189 22 172.69.65.41 22 172.69.67.111 22 198.41.227.122 22 206.189.19.19 23 162.158.174.47 24 162.158.174.46 25 162.158.175.31 27 172.68.26.67 113 141.101.96.28 131 154.94.51.39 690 154.94.51.136 You can see this information yourself by looking at your access logs, or AWstats. On Morty you can use as much memory and CPU as you want. If you go over the 200 GB limit you get charged $0.0005 per 1 GB memory, and if you go over the 10k CPU limit you get charged $0.005 per 1k CPU.

The domain you typed in does not have NS records. In order to host it with us you need to login to the website that you purchased it from and set your NS records to ns1.heliohost.org and ns2.heliohost.org There are many ways to upload files. The most popular are SFTP and Plesk file manager. Make sure you put the files in the httpdocs folder so a file like httpdocs/hello.html would end up looking like analogtech.ge/hello.html in your browser. Yes, your account support SSL at no additional cost. You need to set your NS records first, and then we can help you get SSL set up. Let us know if you have any other questions. Our control panel can be a little overwhelming at first, we understand, but we're here to help you with whatever you need.

What is a use ticket?

Your account appears to be working correctly. Can you be any more specific about why you think the account doesn't work?

We emailed you the warning at 2025-05-06 01:57:23 and since you didn't respond to us or delete one of the two accounts they were both suspended at 2025-05-07 01:57:23. How would you like to be warned in the future if not by email?

The forum account has been deleted.

Not sure. I mainly provide support for server issues, not debug people's code for them. We have over 6000 accounts and if I helped each person debug their code I wouldn't have much time to do other more important things such as building new servers, adding new features, etc. You could try using AI to debug your code, or if you post your code on this forum or on Discord someone with more free time may be able to help you.

The forecast service or the rates service?

I just wanted to update this email to let you know that we received the 3 month payment your VPS is fully paid through September 5th 2025 now. We will email you then with a link to renew if you want to. Thanks!

Have you read our tips for getting a free account? https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny It can take a few tries to get a free account since they fill so quickly. It just depends on how many people are trying to get an account each day. Sometimes signups stay open for 30 minutes if only a couple people are trying to get a free account.

We have made some changes to the Tommy server to help reduce the number of 503 errors, and speed up the execution of PHP scripts. The feedback we've gotten so far seems to indicate that it is working. We have also noticed that the changes have sped up the time it takes for Apache to restart which should reduce downtime as well. Since the DDoS was targeting the webmail subdomain of random domains hosted on Tommy we just went through and disabled Roundcube on every account. We figure most people probably don't even use the webmail anyways so it is a waste of system resources to have it on by default. If you regularly use Roundcube webmail you can re-enable it yourself on your domain if you need to. Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok After enabling webmail again you will need to wait for up to 2 hours for an Apache restart before it will work. In the meantime if you go to webmail.yourdomain.helioho.st it will show the queued page with an estimate of when webmail should start working again. We will also be disabling webmail on Johnny to help with the 503 errors on that server too. We will likely need to disable free signups for a day or so because the server gets really slow while all the webmails are being disabled so account creations tend to time out. Let us know if you have noticed an improvement on the PHP performance of Tommy, or if you have any questions.

Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

If you need to run a long running background process that takes more than 30-60 seconds to execute I would recommend using something like this https://wiki.helionet.org/Discord_Bot

Take a look at my other response to your other email about the DNS settings.

I took a look at your domain and it seems like you have an issue with your DNS settings. https://dnschecker.org/#NS/pieterkeeve.com I also took a look at the whois and it looks like the domain expires on May 6th 2026, but since it renewed on May 7th 2025 I'm wondering if the issue is that you let it expire, and have then renewed it. I would check with Namecheap and make sure your NS records are set correctly.

WSGI control access has been enabled on the domain tinagoldenretreiver.helioho.st. To restart your Flask app and load new code changes in simply edit /home/tinagoldenretreiver.helioho.st/httpdocs/public/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.