Krydos

What did Emmanuel Kant say when he wrote an email to HelioHost? I Kant believe you added that domain!

Thank you to everyone who helped beta test our WSGI restart access for Flask and Django apps. We now have enough data from the testing to end the beta. We have determined that enabling WSGI restart access uses at a minimum 260 GB memory per day per domain. Obviously this is a death sentence for any Tommy or Johnny account, since you're only allowed to use 200 GB per day, so WSGI restart access is now a feature only available on Morty. We have gone through all of the accounts on Morty, Tommy, and Johnny and disabled the WSGI restart access so there are no surprise suspensions or surprise bills. If you're on Morty and your WSGI access was removed please feel free to re-request it. If you do request WSGI restart access on Morty for one domain be aware that you're probably looking at a bill of $1.91 or more per month as long as it is enabled. If you enable WSGI restart access on two Morty domains you'll probably end up paying about $5.86 per month. Being able to clear the server cache is definitely helpful for debugging your Flask or Django app, so if you want to enable WSGI restart access on Morty temporarily for debugging, and then disable it for the lower bill later, that is fine with us. Please be aware that we attempt to respond to all support requests as quickly as possible, usually within an hour or two, but occasionally it can take up to 24 hours to complete if it's a holiday, the middle of the night, we're all busy, etc. etc. 24 hours of WSGI restart access only costs about 3 cents though, so no need to panic.

We don't downgrade modules because that is pretty much guaranteed to break someone else's site unless we know for certain that you're the only one who is using the module. Since the modules is already installed on Tommy that means someone is probably using the newer version. Here are your options: Move to a VPS where you have root access to install whatever version modules you want https://heliohost.org/vps/ Move to Morty where pydantic isn't currently installed so we know we won't break anyone's site by installing an old version. https://krydos3.heliohost.org/pyinfo/info3.12.py If you can use Python CGI instead of Flask we can set up a virtual environment for you using the old version.

WSGI restart access uses at a minimum 260 GB memory per day, so you're looking at a bill of $1.91 per month or more. Are you sure you want to proceed? If you want to enable WSGI restart access for a few days or a week that is fine too, and then we can remove it so your bill goes back down to $1 per month.

Reverse DNS for your VPS has been set up as requested. MoneyBroz will be starting the rebuild soon.

The Python module email is part of the standard install and doesn't need to be requested. The other modules were installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

The new backup including the website directory has been uploaded to the https://heliohost.org/backup/ system. Let us know if you have everything you need now. Once your VPS is rebuilt everything is deleted permanently and there is no way to recover it.

Yeah, definitely. Just put your public key value in /home/username/.ssh/authorized_keys and then login without a password.

Looks like there was a root login from 83.84.116.55 which doesn't appear to be you.

Do you have a list of files that you want backed up prior to rebuilding the VPS?

4 hours ago you logged in from a Cuban IP address. 8 days ago you also logged in from a Cuban IP address. On our homepage https://heliohost.org it says "Please note: HelioHost is a US based organization so federal regulations prohibit us from accepting donations or even providing free service to anyone in Iran, Cuba, North Korea, or Syria." In our terms of service https://heliohost.org/terms it says "HelioHost is based in the USA. Federal Regulations prohibit us from accepting donations, providing free services, or providing paid services to anyone in Iran, Cuba, Syria, or North Korea." If you have a suggestion on how to make these statements clearer so future Cubans won't make the same mistake of creating an account please let us know. There has been talk that the US may lift sanctions on Cuba in the next few years. Once that happens you are welcome to recreate your account. We have about 6000 other users, and it would really be a shame for all of them to lose their hosting service too because we allowed one free account from Cuba to remain unsuspended and the US government shuts us down. It's nothing personal. I recommend using a hosting service that isn't based in the US. You can download your full backup from https://heliohost.org/backup if you need any of your files.

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

Yeah, it's pointless to mess with it right now because you're still on the old plan and any changes we make may be reverted when you change the the new plan. Keep an eye on the Account tab and when it says "HelioHost 2000 MB" instead of "HelioHost 2000 MB old" then we can take a look at it if it's not fixed already.

When we fixed the 503 error we uncovered some strange bugs in the most recent versions of Plesk which caused some permissions to disappear. We are still in the process of transferring people from the old broken plans to the new ones. You can tell if you've been moved by going to 1. Login at https://heliohost.org/login/ 2. Continue to Plesk 3. Account in left menu 4. Check Plan Name As you can see you're on an "old" plan currently. Also it looks like your mailbox size is unlimited, not 100 MB.

You can't use your account? Is there something wrong with it?

I took a closer look at your account, and found the issue. Your account was created in 2018 on cPanel. A lot of the old cPanel transfer accounts have strange issues like this. When people start having issues with the old cPanel transfer accounts we always recommend doing a full reset so you have an account that was created directly on Plesk rather than having all these strange bugs. Whether you decide to reset your account or not, your slovenskycuvac.tk domain should be working now.

Did you try another internet connection or only another pc?

The very first troubleshooting suggestion on the queued page you're talking about lists "Clear your browser cache". Let us know if you there is a better way to explain that.

Remote access enabled. host=65.19.154.94 port=5432 user=moisesbaly_balyonline_db_user dbname=moisesbaly_balyonline_db password=<set in Plesk>

Yeah, I see the PayPal payment went through. Your VPS has been powered back on. Thanks.

Here you go https://buy.stripe.com/00w28teAe0W38Vr7SBco006

Your VPS has been powered off until you get the payment figured out.

Remote access enabled. host=65.19.154.90 port=5432 user=marcogarthi_db dbname=marcogarthi_dbTest password=<set in Plesk>

Ok, that's fine. Just keep us updated, and we'll keep your VPS online. If the issue is with PayPal we could also provide a Stripe payment link, but since you've gotten PayPal to work before in the past you should be fine with this default link. https://heliohost.org/vps/pay/?code=k8Kn93fMv2DknrwN

Have you made any progress on paying for your VPS? Your payment is now 7 days overdue.