Krydos

Like it says on your dashboard: The other thing I noticed is that you're violating our terms of service. As a reminder each person is allowed to have one account. Please let us know which account you'd like to keep, and I can delete the other account for you. Once that is done we can help you with the domains and forwarding.

Since your PayPal email address and your hosting email were different the $5 donation wasn't automatically linked to your existing cPanel account so you were sent a new account invite on October 11th. I linked the donation now and sent you a transfer invite so you can move your existing account over to Plesk. If you'd rather just delete the cPanel account and start over we can send a new account invite instead as well.

If you need help tracking down where the space is being used here is a basic breakdown: Backups 0 MB Emails .13 MB Files 662.43 MB Logs 5.61 MB PSQL 0 MB MySQL 274.87 MB Total 943.04 MB I have unsuspended your account. If you need a more detailed breakdown of any of the above categories let us know. If you're having trouble staying under the 1000 MB limit an additional 1000 MB can be purchased with a one-time payment of $5, up to a maximum of 5000 MB on our shared hosting. If you need more than 5000 MB our VPS plans can do up to 300 GB starting at only $6.50 per month.

Added. Since you're using Cloudflare make sure you create an A record pointed to 65.19.141.77 and if you want to support IPv6 you can create an AAAA record for 2001:470:1:1ee::2002

I was running a repair process which apparently messed up the Apache config file for some domains for a bit until Apache restarted. It was unexpected that the repair process would cause websites to go offline so we'll keep that in mind if we need to repair anything again in the future.

I was running a repair process which needs to be done occasionally to make sure there are no errors with the system, so new account creations were temporarily disabled until that finished. Your domain is working fine http://surfacesilhouette.helioho.st/ and your account is 100% functional for the last 5 hours now as advertised. During the entire signup process it states multiple times that our account creation is load balanced and may take a while in some situations. We make no guarantees that your account will be created within a certain number of minutes or anything. I think it's completely reasonable for account creation to take 1 hour 42 minutes and 34 seconds from the time of the donation, until you can login to Plesk considering I've only done this type of maintenance twice in the last 17 months since this server was originally set up. Is there anything wrong with your account?

Awesome.

Remote MySQL settings Host: 65.19.141.77 Port: 3306 From the computer that the MySQL connection is originating from you can try going to this URL http://portquiz.net:3306/ If that page times out it means your firewall, router, or ISP is blocking outbound port 3306.

This is a MySQL database so you can enable remote connections yourself through Plesk. You only need to have an admin do it for you if it's a PostgreSQL database. Added. It's not possible for users to create subdomains on their own yet either. Added. For the domains I see you're using Cloudflare so if you haven't already you'll need to create A records for each one with the value 65.19.141.77 and if you want to support IPv6 as well you can create AAAA records for 2001:470:1:1ee::2002. These types of config are intentionally locked, and we won't be handing over control ever on shared hosting. People do ridiculous things like request us to set the max upload size to 10 GB when their account can only even hold 1000 MB. Settings values like this wrong can cause serious load and downtime for other accounts on the server. If you need to be able to change them yourself you'll have to get a VPS where you have root control over everything and you're the only user on the server. If you want to request a value we can sanity check it and make the changes for you. We can make changes like this on a domain level so only one of your domains uses the new value, and the rest of the server continues using the default. Let us know if you have any other questions. You will be able to do this on your own eventually, but for now we can change it for you if you don't like the default. Let us know if you have any other questions.

The domain has been added.

A password reset link has been emailed to you. Let us know if you're still unable to login, or if you have any other issues.

Try again in a couple hours and let me know if it works now.

Alright, the wildcard subdomain is created and the webroot is the home/wildcard directory. The base felipeamorim.eu.org without a subdomain points to the home/felipeamorim.eu.org directory. You can create .htaccess redirects in those two directories to redirect everything to your other domain.

You could create a wildcard subdomain on felipeamorim.eu.org and use .htaccess rules to redirect to the other domain. In order to create a wildcard subdomain I'll have to delete the domain as an alias and add it as a regular domain. Let me know if you want me to do that.

Alright, I disabled deflate and enabled broccoli. It took me quite a bit of screwing around before I finally realized that it wasn't compressing text/html mime types, but it is enabled for text/plain text/css application/json application/javascript application/x-javascript text/xml application/xml application/xml+rss text/javascript I created this test file <?php header("Content-Type: text/plain"); echo "Does it work?"; And it reports the correct compression root@brody [/home/krydos]# curl --silent -IL https://krydos.heliohost.org/br.php -H "Accept-Encoding: br"|grep 'Content-Encoding' Content-Encoding: br You can also see that Chrome is using the compression This page reports it's working too https://www.ipvoid.com/brotli-test/

The only way to change your username is to wipe the account and start over. You've been sent an invite via email to recreate your account. Let us know if you run into any issues.

There was a mistake in the service plan definitions. For some reason CGI was disabled on the 3000 MB plans, but enabled on the 1000 MB plans, etc. Sorry about that. It's been fixed. Does it work for you now? There are two supported ways to log in to Plesk: 1) https://heliohost.org/login/ and 2) https://tommy2.heliohost.org/ any other method probably will give errors or possibly not count your logins and get you suspended for inactivity. The preferred method for logging in is option 1 so you can see the news and other notifications regarding your account.

Since you have a VPS and a shared hosting account with the same email address you have to log in with the username misc. I changed your password and tested logging in and it worked fine. It also updated the last login date correctly. I tested the login script on your username and however you logged in at 2022-12-10 21:26:27 UTC counted and updated your last login date. Everything is working as expected. Logins at heliohost.org/login were counted for his account, and logins via tommy2.heliohost.org or however he logged in 4 hours and 38 minutes ago, were counted too.

Changed back to 1000 MB.

Your storage has been increased to 2000 MB. Thanks for the donation. Not possible to create an alias of a sudomain. It's also not possible to create a subdomain on an alias. What I could do is convert felipeamorim.eu.org to a normal domain and then create a blog subdomain on it pointed to the same webroot as blog.fasouza.eu.org. Gzip should be enabled already, but it'd be a good idea to switch to Brotli. I'll take a look at it tomorrow maybe.

Yeah, you've got a lot of spam emails in there. One domain has 705 MB of emails, and another had 180 MB. I can't clean that up for you so I just temporarily increased your storage space to 2000 MB and reactivated your account. Once you get back under 1000 MB let us know and we can restore the original limit. The other option is you can keep the 2000 MB if you make a donation of $5. https://heliohost.org/donate/

65.19.141.77 port 5432 Remote access to any IP is already allowed.

60 seconds was the same timeout that cPanel had. The reason the limit is there is to help prevent load from getting too high if people run insane php scripts that run forever. This value can be raised for just your one domain if you want, but it might cause your load to get too high which may cause your account to be suspended. Let us know the domain if you'd like to proceed. Eventually you'll have graphs and warning emails to alert you that your load is high. For now I've just been pinging people on Discord or emailing them manually if there's an issue. If they don't respond and don't fix it then we suspend them. The PHP function proc_open is a security vulnerability on shared hosting. It has never been enabled on cPanel either, and it won't ever be enabled on any of our shared hosting servers. If you need this function you have to host it on a VPS.

You may have noticed some downtime off and on over the last few weeks. Someone on Tommy has been getting targeted by some intermittent DDoS attacks. Due to the nature of the attack it's not possible to tell which of the about 2000 websites on Tommy is being attacked. These attacks have caused short downtimes for Ricky, all of our VPS, our main website, and forum as well, until the DDoS protection kicks in and takes the targeted IP offline. We've been moving accounts around between different IP addresses to help narrow down who is being targeted, and mitigate the downtime for domains that are being attacked. If you use HelioHost's nameservers, ns1.heliohost.org and ns2.heliohost.org, your A record will be automatically updated to follow the move, but if you use Cloudflare or some other external DNS we have no way of updating it for you so your website will show the Plesk default page until you update the IP manually or your account gets moved back to the original IP that it was on. If your website is currently showing the Plesk default page please let us know so we can get it fixed as soon as possible. Our ISP has been working with us to help keep everything online, and we have been moved to a new upgraded network hardware that should help reduce congestion during an attack. We've also purchased a bunch of new ipv4 that we can use to split users on Tommy into groups to help narrow down which group is being attacked. This should all result in better uptime for everyone. If you think you are being targeted, or may be targeted in the future please contact us so we can work with you to help keep your website online, and eliminate the number of innocent accounts that are experiencing downtime because of this. Let us know if you have any questions or comments.

That's pretty funny. You can test if your outbound port 1342 is open by going to this website http://portquiz.net:1342/ If you see text then it's working. If it times out in your browser it means your computer's firewall, or your router, or your ISP, or something is blocking that port.