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Everything posted by Krydos
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[Inactive] Request to install Python modules on Tommy
Krydos replied to feedora's topic in Escalated Requests
Which version of Python are you using? -
We have received quite a few false positive malware reports for our website. The reason is because of the Arc.io CDN that we've been using for the last few years. When we started using it we were getting about $500 per year which is a great source of income for a non-profit, and the little blue dot in the bottom left corner was no where near as annoying as regular ads. In the last year we've made less than $15 from it though, and most antivirus programs and malware programs now report the CDN as malware. We've decided that it is no longer worth it. We can probably get more than $15 per year from donations from people who would have otherwise avoided our website due to the false malware report. There is no way to know how many people have found our website, but decided to use a different hosting provider because of this issue. We've contacted the antivirus and malware detection companies plenty of times, but they won't fix the issue on their end. One of our VPS customers can't even pay for his VPS because his computer refuses to even open our payment page, and he can't figure out how to turn off his antivirus or whitelist our website. Thanks for all the money over the years, Arc.io, but the time has come to move on. If you use an antivirus or malware product that reports our website is bad please submit another false positive report for us now that Arc.io is gone, and hopefully we can get this mess cleaned up together. Thanks!
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Maybe the fly.io was having some issue resolving domain names or something. Glad you got it working. Marking as solved.
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Try using 65.19.141.67 as the host on fly.io instead of johnny.heliohost.org.
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The reason rf6.co:8083 doesn't work is because you're using Cloudflare proxy. If you look at the A records https://dnschecker.org/#A/rf6.co you can see that they aren't your VPS ipv4. If you want to access Hestia on a domain it needs to be an A record pointed directly to 64.71.153.121. You can still use Cloudflare DNS, you just need to turn off the proxy part.
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[Solved] Delete the server and cancel the subscription
Krydos replied to Mahani's topic in Escalated Requests
Your subscription has been canceled and you won't be charged again. Thanks for using our VPS service. -
By "my API" do you mean "remote MariaDB access" or what language is your API written in? What port is your API using? SSL over 443? Http over port 80? Remote MariaDB on port 3306?
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I found this App 24494 output: Desenvolvido por Isaac Magno App 24494 output: API Online na porta 3003 App 24494 output: Error: secretOrPrivateKey must have a value App 24494 output: at Object.module.exports [as sign] (/home/tobiasdb.heliohost.us/node_modules/jsonwebtoken/sign.js:111:20) App 24494 output: at createJWToken (/home/tobiasdb.heliohost.us/src/services/authenticationServices.js:193:14) App 24494 output: at Object.login (/home/tobiasdb.heliohost.us/src/services/authenticationServices.js:214:19) App 24494 output: at runNextTicks (node:internal/process/task_queues:61:5) App 24494 output: at processImmediate (node:internal/timers:437:9) App 24494 output: at async login (/home/tobiasdb.heliohost.us/src/controllers/authenticationController.js:41:24) Maybe this will help? https://stackoverflow.com/questions/58673430/error-secretorprivatekey-must-have-a-value
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What does the error log say when you try to post data?
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It's interesting that this mysterious other account that you claim to have no knowledge about logged into their account using the same browser as you. The account sccart has been unsuspended, and tarkesh7 has been resuspended.
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Which PHP version are you using?
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I found this link for changing the main domain for Hestia. https://forum.hestiacp.com/t/how-to-edit-main-domain/3250 They suggest just creating the new domain, and deleting the old domain I guess.
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You'll need to contact Cloudflare support for assistance configuring their system. I don't work for Coudflare so I have no access to their systems.
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Yeah, that's fine. Just let us know the usernames for both accounts after you create the second one. We just have to put an exception into the multi-account detection system to allow for 2 accounts rather than 1.
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It should already be white listed. Are you getting an error trying to connect?
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Mail service has been re-enabled on your account. Try to keep your sent emails below 50 per day, or if you need to send more than 50 emails per day we will need justification and some additional information from you about the emails you send.
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[Solved] Request to unsuspend my account open0
Krydos replied to open0's topic in Escalated Requests
Unsuspended, and your eu.org domain has been added to your open0 account. If you need any of the files from bca you can download the full backup from https://heliohost.org/backup/ -
Your rebuild has been started and you should have just gotten an email about it being ready. If you want we can install the control panel for you.
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Remote access enabled. Use host 65.19.141.67 and port 5432.
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Try it now.
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Keep in mind you can monitor your own load at https://heliohost.org/dashboard/load/ so it won't come as a surprise if you get suspended.
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Does it work now?
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According to this https://forum.hestiacp.com/t/pop3-connection-failure/3688/3 Hestia should use POP3 with SSL/TLS on port 995 if you have enabled mail. The more good emails you send from an IP the more Gmail trusts the IP. Any IP which has sent very few good emails, such as every VPS IP will have less trust. Keep sending good emails, and keep getting your Gmail friends to click "not spam" and it should get better. I've seen Gmail block an email I sent myself from an Outlook.com email address, so it doesn't matter what you do. If Gmail wants to delete your emails they will. Check the bounce back errors like I said. They should say exactly what you need to do. By default your VPS has vps#.heliohost.us as your reverse DNS, but if you want it changed to something else let us know. You can also try sending an email to https://www.mail-tester.com/ and if the score isn't 10/10 post the link to the full report so we can help you fix any errors.
