Krydos

Have you tried reissuing the SSL certificates through Hestia?

Unsuspended. You should be able to login to your control panel in 5 minutes or so, and your websites may continue to show 503 errors for 30 minutes or so.

So, is this jumonjii the account you would like to keep?

You can't change or delete the root user, but you can add as many users as you want with the useradd command. https://www.strongdm.com/blog/create-users-in-linux-with-useradd-command

For anyone who searches and finds this you can select your OS yourself with using up your free rebuild by clicking the custom VPS button during signup. https://heliohost.org/vps/custom/ Your VPS rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-08-16. If you need additional rebuilds prior to that date they can be purchased for $1 each.

The domain has been added, but it won't work until you fix your DNS. The easiest way to do that is to set your NS records to ns1.heliohost.org and ns2.heliohost.org, but we also support external DNS, if you would rather set the A record to the IPv4, and AAAA record to the IPv6 listed in Plesk.

I took a look at your logs and I do see quite a few 500 errors on PHP files around 2025-07-15 23:58:00 or so. I took a look at the system logs around that same time and it looks like mod_fcgi was timing out which was causing the 500 errors. The most likely cause of timeouts is high load so I checked Johnny's load around that time, and it wasn't actually too bad. I see you're using PHP 8.2. You could try switching versions. Perhaps try PHP 8.4? Let us know if it happens again.

We sent you an email on 2025-07-13 18:58:59 UTC. If you had responded to that email you wouldn't have been suspended.

The TXT record method works great if you're using external DNS, such as Cloudflare, where you can edit your DNS records yourself. You can't edit your own DNS records if you're using ns1.heliohost.org and ns2.heliohost.org currently. We are planning on adding the ability for you to manage your own DNS records on our nameservers eventually. Like most features there is no ETA for when it will be implemented though.

After increasing the storage space your websites can continue to show 503 errors for up to 2 hours until the next Apache restart. Also make sure you clear your browser cache. That domain appears to be working for me already.

Your current balance is $12.7603, plus the $12 credit (bonus of $2 on a $10 payment) brings your total to $24.7603. Over the last 7 days your average bill has been $0.2375 per day so if the load remains the same your balance should keep your account active for 104 days or 2025-10-26. Thanks for the payment.

Have you tried this https://wiki.helionet.org/Google_Site_Verification ?

DKIM, SPF, and DMARC have been set up for the domain ____. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thanks for letting us know. This account has been closed as requested. You can download your full backup from https://heliohost.org/backup/ if you need any of your files.

Thanks for letting us know.

DKIM, SPF, and DMARC have been set up for the domain scutoid.top. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

It looks like no one ever responded to you. Yes, b0chard has been granted access to request support for your account.

Here is your storage usage: Backups 0 MB Emails 0 MB Files 520.49 MB Trash 479.49 MB Logs 1.59 MB PSQL 0 MB MySQL 48.82 MB Total 1050.39 MB When you delete something through the Plesk file manager you may want to check the box to skip the trash. I cleared the trash for you, and you're under the limit again. You should be able to login now, but your websites may continue to show 503 errors for a while until the next Apache restart.

Not sure how I missed that one. Try now.

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Remote access enabled. host=65.19.154.90 port=5432 user=kelueders_admin dbname=kelueders_djangodelights password=<set in Plesk>

Your VPS has been rebuilt as requested. It looks like you also got a review email. We would appreciate it if you could spend a few minutes to click the link in the email and write a short 5 star review. We've had a lot of nutjobs write 1 star reviews for us lately so we have to actively fight back to keep them from tanking our rating. It's important to click the link in the email so your review shows up as "verified". Thanks!

I don't see any subscriptions under this email address. It looks like you have a Tommy account, which is a one-time donation, and then you can use it for however long you want. You could continue to use the same Tommy account for free for the next 20 years without paying us anything else if you wanted to. If you have a subscription under a different email address please let us know, but as far as I can tell there is nothing to cancel.

Thanks in advance.