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Thank you for the timely support. Sincere apologies for wasting your time. I wasn't aware you needed the entries in this format. I will henceforth be mindful, if at all our account is archived.

Appreciate any help you can extend on this

Dear Support Team It seems that the DNS records of our domains are reset after re-activating the account. I would like to request an update to the DNS records of our domains - ashvasan.org and smritinandan.org. Our account name is bijurs. Please add/replace the following DNS record values of both the domains. Thank you! ------- TXT Name TXT Value @ v=spf1 include:secureserver.net -all CNAME Host Points to email email.secureserver.net MX Records Host Priority Target @ 0 smtp.secureserver.net @ 10 mailstore1.secureserver.net SRV Records Port Protocol Name Service Priority Weight Target 443 _tcp @ _autodiscover 100 1 autodiscover.secureserver.net

They are indeed working fine. Thank you for pointing that out.

Account: bijurs Website: ashvasan.org Our account was archived for inactivity. When I activated it again, the websites smritinandan.org and ashvasan.org are being redirected to the Plesk default page, though the website files are still in place. Please advise on the configuration updates needed to change this behaviour. Thank you

Dear Support Team I would like to request an update to the DNS records of our domains - ashvasan.org and smritinandan.org. Our account name is bijurs. Please add/replace the following DNS record values of both the domains. Thank you! ------- TXT Name TXT Value @ v=spf1 include:secureserver.net -all CNAME Host Points to email email.secureserver.net MX Records Host Priority Target @ 0 smtp.secureserver.net @ 10 mailstore1.secureserver.net SRV Records Port Protocol Name Service Priority Weight Target 443 _tcp @ _autodiscover 100 1 autodiscover.secureserver.net

Looks like our websites are not accessible and I am unable to login to Plesk. Is my IP blocked again? FYI, I have deleted the mail accounts in Plesk and also from my mail client.

Thank you. It is working well now. I have deleted the two mailboxes in my account. Can you please delete the mailbox storage, if any left in the disk?

CNAMES autodiscover - autodiscover.outlook.com email - email.secureserver.net MX Host: @ Priority: 0 Target: ashvasan-org.mail.protection.outlook.com (For Ashvasan.org) Target: smritinandan-org.mail.protection.outlook.com (For SmritiNandan.org) TXT Name: @ Name: @ Value: v=spf1 include:secureserver.net -all

Thank you. I am now able to access the mailboxes with Thunderbird. I shall download all the mails. On another note, I see that Plesk does not have the option to change DNS records. Would you be able to change the MX records for me so I can host the mailboxes elsewhere?

I have not used an email client until now for these accounts. The only reason I am using it now is to download all the mails to my system, so there is nothing left on the server. I am trying to use the email client only for the 2 mailboxes in the bijurs account.

I am really sorry to bother you again. The IP must be blocked again. I am providing the correct password in my email client, the one that I use for the webmail, and the same that was used earlier in the email client. Yet it seems to be rejected. I got connected to one of the two mailboxes and when I tried the second mailbox, it blocked.

The mailboxes, websites and the Plesk dashboards are not yet accessible.

Under one of the websites, there are a few mp3 files that can be deleted. Alternatively, you can delete some of the 24+ MB mails in the sent folder you mentioned earlier.

It seems the account is suspended again. My plan is to download all emails to my email client and leave nothing on the server. For that, I need some time to work on both the mailboxes. Please facilitate.