Krydos

Sure.

Your Helionet username has been changed to match your Plesk hosting account.

That account was created on cPanel. We haven't used cPanel for years. There is no way to even restore it because it requires a cPanel server to restore it. Why didn't you move your account to Plesk when we emailed you about it on 2023-02-05?

What happened to the email address?

I found a 965 MB .csv file -rw-r--r--. 1 milosvtsl psacln 965M Sep 1 18:55 plastenik.csv Would you like me to delete that for you?

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Did you ever get a backup made? Are you ready to have Hestia installed?

Your main domain has been changed to janisv03.heliohost.us, and it should start working in about 70-80 minutes. Let us know if you are able to access your site from China after that.

You have to be a staff member to use a heliohost.org subdomain, by the way. helioho.st and heliohost.us are the free subdomains available to users.

I've never heard of the great firewall of China blocking certain subdomains like janisv03.helioho.st. I've always thought they blocked IPs. The three domains I linked are on Morty, Tommy, and Johnny, and since you say they all work it seems you can have an account on any plan and it should work in China. Do you want to try changing your main domain to janisv03.heliohost.us to see if that works?

Here is your storage space usage: Backups 0 MB Emails 37.18 MB Files 2808.50 MB Trash 0 MB Logs 12.82 MB PSQL 0 MB MySQL 337.61 MB Total 3196.11 MB And here is a closer look at the Files category: 1.2G /home/hostmysiteplease.helioho.st/httpdocs 12K /home/hostmysiteplease.helioho.st/harlemtechnologies.com 263M /home/hostmysiteplease.helioho.st/conarim.com 225M /home/hostmysiteplease.helioho.st/dhamira.co.ke 87M /home/hostmysiteplease.helioho.st/waa.co.ke 12K /home/hostmysiteplease.helioho.st/nilijua.xyz 24K /home/hostmysiteplease.helioho.st/private 12K /home/hostmysiteplease.helioho.st/.composer 109M /home/hostmysiteplease.helioho.st/yourcompanysolutions.online 8.0K /home/hostmysiteplease.helioho.st/mwenendo.xyz 268M /home/hostmysiteplease.helioho.st/mvuke.cloud 4.0K /home/hostmysiteplease.helioho.st/node 0 /home/hostmysiteplease.helioho.st/wordpress-backups 0 /home/hostmysiteplease.helioho.st/.wp-cli 668M /home/hostmysiteplease.helioho.st/littlebosses.co.ke 8.0K /home/hostmysiteplease.helioho.st/.ssh I'm not seeing anything obvious to delete. Let us know what should be removed, or you can increase your storage space some more at https://heliohost.org/dashboard/storage/

Can you access any of these domains? https://krydos1.heliohost.org/ https://krydos2.heliohost.org/ https://krydos3.heliohost.org/

Remote access enabled: host=65.19.154.90 port=5432 user=irinafikh_admin dbname=irinafikh_multigui password=<set in Plesk>

Once again the username annonymous1 was reserved for the email address with a dot . so no one else can steal the username from you. Since the reset went to the email address without a dot the system wouldn't let you use the same username. (Gmail is so annoying.) I have changed the reservation for the username annonymous1 so the email address without the dot can use it again. Try clicking the reset link email again now. Sorry for the inconvenience on this stupid email address not matching.

I rebooted your VPS and it looks like SSH is working again. Let us know if you're still unable to login.

It looks like you never clicked the invite link to recreate your account, so I sent a new link. Let us know if you're having trouble recreating your account.

Which PostgreSQL database should the user irinafikh_multigui have remote access to?

It looks like when you signed up you put a dot . in your email address, and when you emailed us you didn't put a dot in your email address, so our email system didn't link this email to your account properly. (Gmail is so annoying.) I changed your hosting account so it matches where you sent this email from so you won't have this issue again on future emails. I have reset your account, and you should get a separate email from no-reply@heliohost.org (not support@heliohost.org) with a link to click to continue with the reset process. If you find you are missing any files from before I created a full backup of your account prior to resetting it which you can download from https://heliohost.org/backup/ Let us know if you need help with anything else.

This database is a MariaDB database, not a PostgreSQL database. You can enable remote connections to MariaDB yourself through Plesk. If you truly want to use PostgreSQL you need to create a PostgreSQL database, not a MariaDB one and then let us know the database name and database username you want to have access.

Set.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Thanks.

Our goal is to respond to all support requests within 24 hours, but I know there have been some issues with Lily that needed to be fixed. Perhaps that is why it's taking longer than usual. It's also possible Wolstech just missed this request, so I pinged him to make sure he sees it. Sorry for the delay.

Unsuspended.

If you're unable or unwilling to provide any of this useful information, we could just randomly try stuff. I can set your login date manually to a few days ago, and then you can try logging in. Once you've logged in let me know, and I can tell you if the login date updated or not.