Krydos

Glad you got it working. Let us know if you need help with anything else.

Have you tried using Softaculous to do the install? https://johnny.heliohost.org/modules/softaculous/index.php?act=software&soft=413

It looks like remote MariaDB is already enabled. MariaDB [(none)]> select user, host from mysql.user where user like 'lostandfound_%'; +-------------------+------+ | User | Host | +-------------------+------+ | lostandfound_user | % | +-------------------+------+ 1 row in set (0.048 sec) I can try updating Plesk. I believe we're an update or two behind.

We aren't refusing you assist you configure the CNAME records, we're informing you that our free domains cannot be used in the way you're intending. If you purchase a domain we can assist you with the CNAME records for that domain. You're welcome to use the free helioho.st subdomain for things other than bulk email sending. You're welcome to continue using your Morty account as long as it doesn't violate our terms of service.

You sent this email at 2025-11-30 18:32:00 and your last login date is 2025-11-30 18:25:40 so the way you logged in seems to work.

Actually, there is not a $0.50 transaction fee if you want to exchange your Morty account for a Tommy account. The transaction fee only applies to refunds, not exchanges.

When you login to Plesk make sure you do so from https://heliohost.org/ to make sure your login counts. Logging in from other URLs may not count towards keeping your account active. Also keep in mind that viewing your webpage, logging in via SFTP, checking your mail via IMAP, etc don't count towards keeping your account active. If you're having trouble remembering to login every month we do offer a server named Morty that doesn't require monthly logins. Information on how to switch to the Morty plan can be found at https://heliohost.org/dashboard/move/ Your project to help blind people sounds amazing. You're welcome to continue using our hosting for as many years as you want.

Here is a domain you could try https://heliohost.org/partners/namecheap/qiyemailpro.xyz use the checkout code MATRIXTLD25 and it is only $1.28 for the first year. Can you afford $1.28?

Our refund policy is located at https://heliohost.org/refunds/ I still find it hard to believe that you can't afford $7.48 to buy your own domain to send these emails. It's very suspicious.

The main advantage of a paid domain like a .com is you can manage and add your own DNS records. If you use this link http://heliohost.org/partners/namecheap/qiyemailpro.com you can purchase the domain for $7.48 for the first year with the coupon code MATRIXTLD25. You've already spent $5 for the Morty account, I can't imagine how your company can afford $5 but can't afford another $7.48.

Why not use a paid domain like a .com then?

What kind of emails are you sending with Amazon SES?

What kind of emails are you sending from our domain?

I created a full backup of rebeccaandlida which you can download from https://heliohost.org/backup and deleted that account. I have unsuspended the rebeccastclair account. You may create as many databases on that account as you want as long as they all fit within the 1000 MB storage limit. If you need more than 1000 MB that can be upgraded too. You may also have up to 10 domains for free if you want too.

Added.

You're welcome to keep your one account for as long as you want. The problem is you have two accounts. Since you sent us this email from the address associated with the account rebeccaandlida that account has been unsuspended, and the other one will remain suspended.

See https://helionet.org/index/topic/66347-hh703047-utf-8qproblema_con_la_visualizzazione_della_versione_aggiornata-utf-8q_del_sito_cache_errata_e28093_r-utf-8qichiesta_di_ripristino_server/#findComment-296222

Just let us know the domain you would like added and we can add it for you.

It looks like PayPal attempted to bill you on 2025-11-25 and failed. PayPal will automatically try billing you again on 2025-11-30. There is no way for us to force PayPal to attempt to bill again before then. If the payment fails again on 2025-11-30 we will email you.

Set. # dig +noall +answer -x 64.71.156.101 101.156.71.64.in-addr.arpa. 21539 IN CNAME 101.subnet96.156.71.64.in-addr.arpa. 101.subnet96.156.71.64.in-addr.arpa. 14339 IN PTR fatehsystems.com. # dig +noall +answer -x 2001:470:1:1ee::21 1.2.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400 IN PTR fatehsystems.com.

Ah yes, I didn't notice the subject included your domain at first. I was half asleep from eating way too much with family. The requested locales have been installed on Tommy. Let us know if you need help with anything else.

What is your username? The email that you sent this from doesn't have an account associated with it.

Changed.

I created a new Stripe subscription for $41.85 every 6 months for 2 GB memory, 2 CPUs, and 125 GB storage. Since your current subscription for $37.80 wasn't going to expire until 2026-03-23 that means at the higher upgraded rate you had enough credit left from the previous billing to last about 106 days. I canceled the $37.80 subscription for you, and created a new subscription for $41.85 with 106 days of free trial using the same billing method you were using before. You should be billed automatically for $41.85 on 2026-03-12 to the Visa card ending with 5064. If the payment fails to go through we will email you to let you know. MoneyBroz is doing the storage space upgrade now which requires a reboot and a short downtime. He will update this thread once that process is finished.

Your DMARC is currently set to quarantine which means if someone tries to send spam or phishing emails on your domain without your permission they will go to spam as they should, and you will get a report. Changing your DMARC to none means that if someone sends spam or phishing emails on your domain without your permissions they will go to inboxes. The whole point of SPF and DKIM is to make sure people can't send spam or phishing emails from your domain, so I'm pretty sure you don't want to change this setting.