Krydos

Can you provide a URL to a page that is giving a 403 error?

To find the email settings needed to send email from your account follow these steps: 1. Login at https://heliohost.org/login/ 2. Click "continue to Plesk" 3. Click "mail" in the left menu 4. Click "mail client setup" to the right of an email address 5. Click "manual setup" in the top tab If you have trouble with sending emails with those settings we recommend trying morty.heliohost.org as the outgoing mail server and incoming mail server.

No problem. Let us know if you need help with anything else.

You could edit your hosts file on your operating system and put the IP 64.62.151.106.

You had several backups taking up a total of about 741 MB of space. I deleted those for you. If you have some scheduled backups you may want to disable those, or script them so they send the backup somewhere external because any undeleted backups count towards your 1000 MB limit. If 1000 MB isn't enough you can increase the storage space yourself with the link MoneyBroz posted. Are you able to login now?

Glad it's working for you. Let us know if you need help with anything else.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Yes, you can and did delete the thcorporation account on 2025-11-17, but the problem is you undeleted it on 2025-11-18. You can't have two active accounts at once. The pending suspension for thofficial has been canceled.

Does it work now?

$5 USD with the prepay discount gives you a $6 balance increase. Your previous balance was $0.9334 plus $6 means you have $6.9334 now. Based on your load from the previous month your estimated expiration date is now 2026-06-13, but if you have some memory or CPU overages that could shorten the expiration date. We'll email you when it's time to top up your account again. Thanks.

Your email sending limit has been increased.

Once you fix these you can have your limit increased. 4 and 5 take like 30 seconds. 6 can just be a link to your website with instructions to contact you or a link to delete their account, which doesn't take much effort either. Likewise on 3 you should probably provide some automated way for them to delete their account, or at least instructions on how to contact you to have you manually delete their account.

DKIM, SPF, and DMARC have been set up for the domain almhdy.sd. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Here is our documentation for adding funds to a Morty account https://wiki.helionet.org/Morty#Adding_Funds_to_Morty_Account The ability to add funds through the dashboard hasn't been finished yet, so for now you just go to https://heliohost.org/donate/ and send an amount of $5 USD (or more). Then email us the transaction ID and we can credit your account balance for you. We will be adding the button to add funds to the dashboard soon, but there is no ETA.

It looks like the NS records for ai-anon.com are correct now, so I created a DNS zone pointed at your VPS for you on ns1.heliohost.org and ns2.heliohost.org. Make sure you add that domain to your Hestia control panel if you haven't already. On the SMTP Encryption Protocol dropdown, is there an option for STARTTLS instead of TLS?

Do you still need this database?

Yeah, I don't really understand why you're even doing this. Why not make a PHP file that reads the contents of another .php, and displays the contents? That seems infinitely easier, and more secure. For instance, index_source.php could show the source of index.php.

The account msbsurfi is being moved from Johnny to Tommy.

Fixed. We changed the price of Tommy from $1 to $2 in June, but sort of left the Johnny upgrades at $1 for a while since Johnny accounts are relatively difficult to get in the first place. You can read more about it here Changed.

Wolstech pointed out that the username dmcrac is a VPS, so the wiki I linked won't work for that. What email address would you like the VPS to have?

https://buy.stripe.com/6oU7sNcs6207fjP1udco009 https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?

Why?

Your last login date shows as today so you're good to go for another month. Let us know if you'd like to know about the Morty server that doesn't require monthly logins.

WSGI control access has been enabled on the domain softhauz.ca. To restart your Django app and load new code changes in simply edit /home/softhauz.ca/httpdocs/softhauz/softhauz/dispatch.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues. Just let us know when you're ready to turn it off. We generally try to respond to support requests within 24 hours. Also keep in mind that most of your posts above were at 4:00am - 4:30am range my time, so I am basically never awake at that time, and support requests will take longer during those times of the day.

Glad to hear it's working so far. One other thing that tends to confuse people when they're working on a Django website is the server side caching https://wiki.helionet.org/Django_on_HelioHost#WSGI_Uses_Server_Side_Caching What this means is if you visit your site, and then change some code, and then visit your site again, it's possible the changes appear or it's possible the old code still shows up. If you make multiple changes it's possible for multiple older versions of your code to continue showing up in the browser for up to 2 hours. One way to deal with this is to make a change, and then wait 2 hours before you make another code change, and then wait another 2 hours to make the next change, etc. This is obviously a very slow process. The other way to deal with this server side caching is to request WSGI restart access. If WSGI restart access is enabled you can clear the cache whenever you want so your code changes appear instantly. The downside to this though is your memory usage will be 260 GB per day, or more which means a bill of $1.91 per month or more. Let us know if you'd like to enable WSGI restart access so you can clear your server side cache.