Krydos

You may need to create a free GTmetrix account to see the full report.

Take a look at this report https://gtmetrix.com/reports/gzmoperformance.co.uk/4HYl6XH6/#structure The main issues it lists is excessive dom size for the total blocking time TBT, and explicit image sizes for the cumulative layout shift CLS. They also have a guide specific to Wordpress that may be useful https://gtmetrix.com/wordpress-optimization-guide.html

I changed some of your timeouts to longer values. Let me know if you get another timeout error.

Does the page actually sit there loading in the browser for 500 seconds before it gives that error? Perhaps there are multiple timeouts in play. Nginx, Apache, and PHP all have timeouts that could be causing this. If the error happens after 30 or 60 seconds it clearly isn't hitting the 500 timeout.

Your VPS actually looks decent right now. 0.12 load, and 1.5 GB free memory.

It looks like your Cloudflare AAAA record is wrong. If you try to access the site via IPv4 it works, but if you try IPv6 it shows the alien. The correct AAAA record for your VPS should be 2001:470:1:1ee::109

Try increasing the Apache and PHP timeout. Here is a guide I found that may help https://fornex.com/en/help/php-ini-hestia-cp/ Since you have such a large database it takes longer than 120 seconds to optimize it all. Maybe try 300 seconds, and if it still times out you can raise it even more.

DKIM, rDNS, SPF, and DMARC have been set up for the domain jchang.heliohost.org. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

What does the error log say when you get the gateway timeout?

I bumped you up to 3 GB memory, and I was noticing some CPU bottlenecking earlier too so I increased your CPUs from 2 to 4. Let us know if it is performing any better now.

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 with this link https://krydos2.heliohost.org/pyinfo/info3.12.py

15 minutes after the reboot you website is loading a little faster, but you are already down to 90 free MB of memory, 400 MB of swap used, and your load is around 2.00. I'm going to increase you to 2 GB memory.

Your subscription has been canceled, and you won't be billed again. Thanks for using our VPS service.

Once the donation is verified we'll get you on Tommy. Since this is the first time anyone has donated Microsoft points we have no idea how long it will take to verify.

Your VPS has 58 MB of free memory, and 100 MB of free swap. The load was about 10. In order to have a fast website we need the load to be 0.50 or less. Preferably even lower than that, 0 MB of used swap, and 500-800 MB of free memory to handle spikes. Long story short, you need more memory. I rebooted your VPS to see if that helps, but if the load spikes back up super high again we'll need to try increasing the memory. You can check the load yourself with the top command via SSH.

root@control [~]# dig +short TXT @ns1.heliohost.org stichtingdecitadel.nl "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 include:smtp.spf.ziggo.nl ~all" root@control [~]# dig +short TXT @ns2.heliohost.org stichtingdecitadel.nl "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 include:smtp.spf.ziggo.nl ~all"

DKIM, SPF, and DMARC have been set up for the domain stichtingdecitadel.nl. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Plesk frequently produces DKIM values that are too long to fit on a single TXT record. In those cases you must break the TXT record into 2 pieces. You can take a look at the DNS zone now if you want to see how it's done.

Yes.

You might want to re-upload your files from a backup that you know is clean. root@vps109:/home/gzmo/web/gzmoperformance.co.uk/public_html# grep -i 'hacked' * -R wp-content/plugins/592c20f10b444977882b7d2b6d18765c/Green.php: echo "<center>Hacked BY MR.GREEN</center><br> wp-includes/ID3/module.audio-video.quicktime.php: $QuicktimeSTIKLookup[5] = 'Whacked Bookmark'; wp-includes/ID3/module.audio-video.riff.php: MDVD Alex MicroDVD Video (hacked MS MPEG-4) (www.tiasoft.de) It appears you really have been hacked. Since it was redirecting to the install page yesterday, I'm guessing this Mr. Green bot just finished the Wordpress install for you and uploaded some backdoor plugins. I would delete everything in public_html and start over.

That sounds like a great plan. Your account has been unsuspended. Keep an eye on https://heliohost.org/dashboard/load/ and let us know if you need help with anything.

The daily limit of 250 was not reached, but the default 10 emails per hour limit was exceeded. I have changed the limit for bsf@jchang.heliohost.org to 250 per hour, but keep in mind if you create any new email addresses they will have the default 10 per hour limit unless you request us to change them as well.

Which email address is sending the emails?

Oh, another thing you can do prior to the DNS cache expiring is you can use your hosts file to force your browser to go to the right IP, and you can start installing Wordpress before anyone else can even see the site.

It's working for me root@control [~]# curl --silent -v -H 'Host: gzmoperformance.co.uk' --insecure https://65.19.154.75/ * Trying 65.19.154.75:443... * Connected to 65.19.154.75 (65.19.154.75) port 443 (#0) * ALPN, offering h2 * ALPN, offering http/1.1 * CAfile: /etc/pki/tls/certs/ca-bundle.crt ... > GET / HTTP/2 > Host: gzmoperformance.co.uk > user-agent: curl/7.76.1 > accept: */* > ... < HTTP/2 302 < server: nginx < date: Sat, 24 Aug 2024 22:55:22 GMT < content-type: text/html; charset=UTF-8 < content-length: 0 < location: https://gzmoperformance.co.uk/wp-admin/install.php < expires: Wed, 11 Jan 1984 05:00:00 GMT < cache-control: no-cache, must-revalidate, max-age=0 < x-redirect-by: WordPress < strict-transport-security: max-age=31536000; Your server is responding on that domain and it's redirecting to /wp-admin/install.php. You just need to be patient like I said and wait for the DNS cache to expire. If you don't want to be patient, I suppose you could start driving to every DNS server in the world, get console access somehow, and clear the cache manually. Seems easier to just wait though.

The first problem I see is you have the NS records wrong. Our nameservers are ns1.heliohost.org and ns2.heliohost.org (not heliohost.us). The second problem I see is you never requested that domain to be added to our nameservers. With our hosting you can use external DNS, one popular free option is Cloudflare, or our nameservers, but if you want to use our nameservers you need to let us know that you're using them so we can create the domain DNS zone for you. I have created the DNS zone now pointed at your VPS, but until you fix the NS records on your registrar it won't work. After changing the NS records your domain could continue not working right for 2 to 48 hours depending on how long the wrong values stay cached. Give it at least 2 hours and if it's still not working we can take another look.