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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. IP addresses might be considered private information to some people so I removed it from Wolstech's post. If the person says their own IP address publicly then it's fine because they disclosed their own private information.
  2. Oh, ok. Right now it's set up to bill again for $5.00 on December 6th, but if you cancel on December 4th it won't charge again. Just let us know if you need help.
  3. It's not a problem because remote access is intentionally disabled for security. Most people don't want or need remote access so it's off by default until you request it. Remote access enabled.
  4. There is no VPS matching the email address on your forum account. Which VPS number is yours?
  5. The four subsubdomains matching the four directories have been created for you. Not implemented yet. We're working on it.
  6. If you check Login > Plesk > Websites & Domains > cyclos.za.org > Logs you can see that your error after renaming your .htaccess file has changed. mod_fcgid: stderr: Next Illuminate\\Database\\QueryException: SQLSTATE[HY000] [1045] Access denied for user 'forge'@'localhost' (using password: NO) (SQL: select * from `languages` where `code` = en limit 1) in /home/cyclos.za.org/public_html/vendor/laravel/framework/src/Illuminate/Database/Connecti Your database user obviously isn't 'forge'@'localhost'. It has to start with tchesoen_ you can find the exact database user on the databases tab if you forgot the name that you chose when you created it.
  7. Sun Dark called this one. Your main domain iceitcup.heliohost.org was transferred to Plesk, but it was kind of pointless because it immediately redirects to your .net which was still being hosted on cPanel. I transferred all of your domains over to Plesk now. Regarding the undetected logins There were a few people whose logins weren't being detected originally, but it should be working for everyone now. If you want I can manually set your login date to a week ago, and you can test logging in to see if it updates the system properly.
  8. Thanks for the feedback. I'll see if I can figure out why it took so long to renew your account. Glad everything is working now.
  9. Created, but it looks like the tumblr end isn't configured correctly yet. Created. In order to do the redirect I created an .htaccess file with these contents in the music.pinkie.horse directory: RewriteEngine On RewriteRule ^(.*)$ https://trixie-sonata.bandcamp.com/ Feel free to edit it if you need some other configuration.
  10. Your website is working for me. Are you able to login?
  11. The domain has been added.
  12. Subdomains have been added.
  13. Your VPS has been canceled and you won't be charged again. Thank you for using our VPS service.
  14. An invite to create an account has been sent to the provided email address.
  15. Yeah, your account has used 470 GB of memory in the last 24 hours. Please don't start processes if you have no idea how to stop them. There were two node processes that had been running since 2022-11-01. I stopped them.
  16. You listed fav.or.id twice, but apart from that they've all been added. 4 of them are good to go, but 4 of them have the wrong DNS settings. To host a domain with us you can either: Use our nameservers: ns1.heliohost.org and ns2.heliohost.org Or use any external DNS provider (such as Cloudflare) and create an A record pointed to 65.19.141.77 Let us know if you need help with anything else.
  17. Sure, that's fine then. What is the email address you want the invite sent to? I have enabled DMs if you don't want to post it publicly.
  18. Since you're here, I'd like to also mention that your account has used over 402 GB of memory in the last 24 hours which is more than twice as much as the second highest account. Load and memory usage don't matter too much right now because there aren't that many accounts on the server, but eventually we'll have to start suspending people if the server's uptime and speed start to dip.
  19. Ahh, that might be it then. Tommy is running PostgreSQL 13 and Johnny is going to have 14.
  20. The wildcard subdomain has been created and points to the directory wildcard in your home directory.
  21. Oh, actually I found another account. It looks like fr, frt, and the archived account vq that I mentioned above are yours. Anyways, our terms of service state that each person is allowed to have 1 account. Would you like me to delete fr, and move frt to Plesk instead or would you rather just keep fr since you already created it?
  22. Merging duplicate requests. @fbmw@bk.ru Have you read my reply?
  23. In order to run a node website on our shared hosting it has to be served through passenger. If your software won't run through passenger you would have to get a VPS. I found this discussion on how to run nextjs through passenger that might be helpful for you. https://github.com/vercel/next.js/discussions/17289
  24. You're already on Tommy. I think the confusion here might be that our terms of service state that each person is allowed to have only one account. It sounds like you might have been trying to create a second account? What do you need the second account for?
  25. I think upgrading your one VPS would be the better choice rather than having two VPS. One thing that I noticed is you're still using Ubuntu 20, so as long as all of your software supports it, I would recommend upgrading to Ubuntu 22 in addition to the hardware upgrades. We've had a lot of people run into issues trying to update 20 to 22 on their own so we recommend backing up everything, and then wiping the VPS and installing Ubuntu 22 directly. If that all sounds good to you here is the link to set up a new subscription https://heliohost.org/vps/pay/?code=z5fparWIrV4z5ImA and let us know when you have taken a full backup of everything and are ready to go.
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