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Everything posted by Krydos
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Your storage space has been increased to 7000 MB. Thanks for the donation!
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Yes, we increased the storage space in the account matching that email address. If you are able to login with your email address just fine there is no need to worry about the username. Thanks again for the donation!
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It looks like your storage space was already upgraded about 2 hours ago. Let us know if it's not showing up correctly for you.
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[HH#652826] Re: 20th Anniversary Rebirth of Stevie Fundraiser
Krydos replied to HelioHost's topic in Email Support
We could get a PO Box for $55 per 3 months, but over the last 20 years we've had exactly 1 person ask for an address to mail a check. Assuming you sent us a $100 check and we canceled the PO Box before it renewed after 3 months that would still be a 55% fee and we would only get $45. If you donated the same $100 via PayPal the fee would be 2.5% and we would get $97.50. Also if we paid $55 for the PO Box and then you didn't actually send us a check we would lose $55 overall. We don't pay any monthly fees for the PayPal account so there is 0% chance of losing money. We will never say no to a donation of any size, but the risk of losing money, and the insanely high fee make it an easy decision. If we can find some non-profit donation service that will accept paper checks for us and deposit them into our bank for a reasonable fee we will let you know. -
You have been issued a full refund minus the non-refundable $0.50 transaction fee as explained in our refund policy https://heliohost.org/refunds/
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Yeah, that's why. I believe that is just a warning though, not an error. Was the backup created successfully despite the warning?
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Yeah, this account needs to be reset. I just started a full backup. You can download the full backup from https://heliohost.org/backup/ Please download the backup and make sure everything you need is available. Once we hear back from you that you have all your files we can reset your account.
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HelioHost is raising funds to purchase a new server! https://donorbox.org/rebirth-of-stevie In 2005, Ashoat, who was 14 years old at the time, came up with the ridiculous idea of giving away web hosting for free. He purchased the domain heliohost.org and a reseller plan, but it wasn't too long before there were so many people wanting to host their website for free on HelioHost that Ashoat had to buy a server to support them all. He named that first server Stevie. HelioHost now has several more servers, but Stevie is special because he was the first. We used that server as long as we could, but it eventually became too old to do anything useful anymore, so we unplugged it. We are going to hand poor old Stevie over to the recyclers soon, but that doesn't have to be the end for him... 2025 is HelioHost's 20-year anniversary, and what better way to celebrate this milestone than by reflecting on where we came from, and taking the next step towards where we are going. We can keep the spirit of Stevie alive to carry on his purpose even after his metal, copper, and silicon have all been melted down, by raising funds for a new server and naming it Stevie. Summary of thank you gifts (see fundraiser for details): $5 = +1000 MB on existing Morty, Tommy, or Johnny account. $10 = +2000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $15 = +3000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $20 = +4000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $25 = +5000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $30 = +6000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $35 = Early beta access to new Java and JSP hosting server before it is publicly available. $40 = +1000 MB on existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $45 = +2000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $50 = +3000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $55 = +4000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $60 = +5000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $65+ = +6000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. Please don't let Stevie be forgotten. It will only take you a minute to give us a gift to help us achieve this goal. The money you donate is tax-deductible, and any amount big or small helps get us a step closer. Thank you so much!
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[HH#393261] Re: Thanks for the Recent Donations!
Krydos replied to HelioHost's topic in Email Support
Please let us know in advance if you're purchasing an account for someone else. I have unsuspended the accounts smampor4 and yusro and added an exception in the multiple accounts detection system for you. Thanks again for the donations, and thanks for letting us know the situation. -
The module DBD::Pg has been installed on Johnny's Perl.
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You didn't specify the DKIM selector in your post above, so I assumed it was "default" which is the default. Looks like you're using "mail" instead, so I have updated your DNS records. Your max score will only ever be 8.8 if you don't write better emails. When you send html emails they expect you to a certain ratio of text to images, and your email is basically all image. Here is the only text. Same issue with this one. You didn't specify the DKIM selector so I set it up with "default" but you're actually using "mail". I have updated the DNS records to use the "mail" selector instead. Try sending some more emails to https://mail-tester.com to see if everything is good now.
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I fixed your flask site for you. https://carloshouser.helioho.st/flasktest/ The issue is a bunch of single equals signs = got converted into double equals signs ==. This was meant to change the size of the wiki headers, but it changed the example code as well. Thanks for alerting us to the issue. We are fixing the wiki now.
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DKIM, SPF, and DMARC have been set up for the domains homingpigeonsupplies.co.uk, homingpigeonsupplies.com, and pigeonpetshop.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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[HH#237852] Unable to connect roots@65.19.154.87
Krydos replied to HelioHost's topic in Email Support
By default you can't log in to Ubuntu 24 with the username root. Like it says in the email you received you username is b4tra22 which you may remember is the one you chose while signing up. Once you're logged in as b4tra22 run sudo su, and then you'll be logged in as root. If you wish to enable direct logins to root you may do so by editing /etc/ssh/sshd_config but we don't recommend it as it reduces the security of your VPS considerably. -
Your email address has been removed from the self-recreate system. Sorry to hear about your wife. That's really sad. We'll always be here when you're ready to experiment with your website again.
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[Solved] Restore access to suspended account
Krydos replied to doctypehtml5's topic in Escalated Requests
I already changed your email address back to the one you created your account with before I even posted that. -
Generally the way inactivity immunity works is during a fundraiser each $5 you donate keeps your account active for 1 month without a login. So for instance, if you donate $30 you don't have to login for 6 months, and then you have 30 days from the end of the 6 months to make sure you login before your account goes inactive. I'm guessing that is what you are talking about, and the last time we had a fundraiser was 2023 so, for instance, if you had donated $75 on 2023-10-01 your inactivity immunity would be wearing off around now. If you want me to lookup your donations I can make sure the full inactivity immunity was granted to you. You may also be interested in moving your account to our Morty server. This server, unlike Tommy, never requires logins to stay active. Based on your load I am confident that your bill would be no more than $1 per month. You can move your account over yourself at https://heliohost.org/dashboard/move/?move=morty-prepay
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[Solved] Restore access to suspended account
Krydos replied to doctypehtml5's topic in Escalated Requests
The other thing I noticed is you set your contact email to an address hosted on your HelioHost account. This is the equivalent of locking your spare car keys inside your car. If you lose access to your account and can't check your email how do you expect to be able to reset your password and regain access to your account? -
[Solved] Restore access to suspended account
Krydos replied to doctypehtml5's topic in Escalated Requests
59 MB of content and 950 MB of backups... If you set up automated backups, and never delete any of them, they eventually fill your entire account. We recommend downloading them and deleting them from the server. Can you login now? -
DKIM, SPF, and DMARC have been set up for the domain stampaner.nl. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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If you go to https://heliohost.org and scroll down about 2 inches you can see that it already exists Also if you login the latest news post is shown in your dashboard too.
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I created a full backup of your Tommy account in case you suddenly realize you need something from that account. You can download the full back from https://heliohost.org/backup/ if you need it. I created a new user named gbrl on your VPS and gave them sudo privileges. I left the gbd account alone, so you have 3 accounts on there now. The new gbrl account should have the same password as the existing gbd account, but you can always change the password with the passwd command. To change the gbrl account's password if you can't login, first login to gbd, then run sudo su to switch to root, and then run passwd gbrl, and that should allow you to change the password of the new account. I also changed your username in the heliohost.org website so you should be able to login with the username gbrl (or your email address) and the password that the gbd account is currently using. Let us know if you need help with anything else.
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Sure.
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On a VPS you can create as many users as you want with whatever usernames you want. The username that you use to login to heliohost.org has to be unique though, so that's why you had to choose a different username on your VPS since the Tommy account still existed at the time.
