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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Since Plesk comes with such an old version of Magento you probably can't use PHP 8.1. If you want to use the latest version of Magento you'll need to install it from source. It looks like Magento 2.1.0 provided by Plesk supports up to PHP 7.0, but not higher than that. The extension mcrypt was removed in PHP 7.2 I believe so that would explain why it's still looking for that. The latest version of Magento is 2.4.5 released a month ago. The version of Magento provided by the Plesk installed is 2.1.0 which was released in 2016 and reached end of life over 3 years ago. https://endoflife.date/magento
  2. Are you trying to install Magento on karachi1.heliohost.us or another domain?
  3. It looks like you were suspended for inactivity because you didn't log in for 30 days. To prevent that from happening again simply visit https://heliohost.org/login/ and submit your username and password to login. Once you successfully reach the dashboard or Plesk control panel you're good for another 30 days. You might also want to check your email spam settings because we send out a warning email 48 hours before your account goes inactive reminding you to login if you're still using your account. Then if you ignore that email and don't login we send a second email letting you know how to renew it if you want to start using it again. Anyways, you figured out how to renew it yourself and your account is active now so this issue seems to be solved. Let us know if you need help with anything else.
  4. What is your username?
  5. You're already on Plesk. Is there anything else you need help with?
  6. You were already sent an invite to create a new account to the woj- email address so I voided that invite, if you click the link to try to create a new account it will say invalid code, and instead sent you a transfer invite to move your gonzalo3 Tommy account. Let us know if you have any issues getting your account transferred.
  7. It looks like you managed to install phpbb to httpdocs/forums/ so I guess you answered your own question. Let us know if you need help with anything else.
  8. What did it say in the logs for option #1?
  9. Yeah, Sun Dark was right. Your domain has been moved to Plesk https://tackbyjana.com/
  10. The domain gomasargentinas.com.ar has been added. It looks like you're using Cloudflare so make sure you create an A record pointed to 65.19.141.77 to host the domain on your HelioHost account.
  11. According to https://translate.google.com/?sl=auto&tl=en&text=Hola%2C mi nombre de usuario es nsantioe y quiero agregar el dominio gomasargentinas.com.ar a mi cuenta de heliohost. Gracias&op=translate you said If that translation is inaccurate please translate it to English yourself.
  12. A password reset link has been emailed to you.
  13. Your VPS has been upgraded to 4 GB memory, 4 CPUs, and 200 GB storage and rebuilt using Ubuntu 22 instead of Ubuntu 20. Hestia has been installed with the same default password as before, and the same usernames. Django has been installed and a demo has been started on the domain https://rf5.co/ Let us know if you need help with anything else.
  14. If you look at https://heliohost.org/vps/ you can see if VPS are full or not. As of the time of this post Mercury, Mars, Venus, and Earth are available, but Saturn and Jupiter say full because we don't have enough memory to build them. If you go to the custom VPS option the button at the bottom will change from continue to full if you slide the memory bar past what we have available.
  15. Changed. The domain won't work until you set your nameservers to ns1.heliohost.org and ns2.heliohost.org or create an A record pointed at 65.19.141.77.
  16. Changed.
  17. I have requested a delisting of the IP.
  18. Technically anyone with a Github account can edit our wiki. Just fork it, make your changes, and create a pull request. We will review the changes, and if it looks good we can merge it into our main documentation. You can find detailed instructions on how to contribute at https://wiki.helionet.org/misc/contributing I can update the wiki myself eventually, but my time is better spent doing higher priority things that not as many people have access or knowledge to do.
  19. We only have 4 GB free memory right now so we can't tie up 2 GB on a free trial. Paying users have to come first. Normally it wouldn't be a problem to do a free trial when we have plenty of free memory, but if I give you 2 GB free memory for a few days that could potentially mean multiple paying customers would be turned away because we are too full to create new VPS.
  20. Since you've switched to an external DNS provider I am going to mark this as solved. Let us know if you need help with anything else.
  21. It means the other 3 accounts were deleted and all of your posts that you made from the other 3 accounts are now credited to this account.
  22. It looks like you have 4 forum accounts. 2 with gmail addresses and 2 with yahoo addresses. I merged them all. Yay!
  23. Krydos

    VPS Sale Timeline

    We began offering VPS hosting in April 2018. As more and more VPS customers signed up we noticed that our hard drive speeds kept dipping lower and lower. By April 2020 things had gotten bad enough that we decided to start giving away 1 GB free memory on every VPS to help improve speeds, and started a fundraiser to buy some faster hard drives. In August 2021 we finally got the new hard drives installed, and things improved considerably. By December 2021 we were certain that the hard drive speed issue was solved and our VPS service had gotten so popular that we had run out of space to create new servers. Since we had zero spare memory we decided it was time to end the 1 GB free memory sale which had been running for 20 months at that point. The VPS customers who already had the free 1 GB of memory were allowed to keep it, but the time has come for that to end now too. Once again our VPS service has gotten so popular that we don't have any space left to create new VPS so it wouldn't be fair to turn people away, while at the same time giving away free memory to other people. As long as the memory wasn't being used anyways it was fine to give it away for free, but it's been a year since the sale ended so we're going to end the sale for the VPS that were grandfathered in to the old sale price as well. If your VPS has the old sale price still you'll have 2 options: Continue paying the same amount you've always paid on the same subscription you've always used, but you'll have 1 GB less memory. Or begin paying the same fair price that everyone else pays for the memory that you've been enjoying for free for so long. We will be emailing all of the affected customers to give them this choice as well. The default option will be #1 to continue on the existing payment subscription with 1 GB less memory unless we hear back from you wishing to continue with the same memory that you have now. When we started looking at the numbers we were quite surprised that there were so many customers still using the old sale price. It's proof of how loyal our users are, and proof of how great of service we provide that so many people have stuck around for so long. If you have any questions please let us know. Thanks for your understanding, and thanks for being part of the HelioHost community.
  24. Your access_log was 1.9 GB. I deleted it and reactivated your account. You might want to change your log settings so that doesn't happen again.
  25. Added. In order for your domain to work you need to either set your NS records to ns1.heliohost.org and ns2.heliohost.org or create an A record pointed at 65.19.141.77.
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