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Everything posted by Krydos
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Is there anything we can help with? If you need help configuring some software, or getting your project running we can hep with that. If you messed everything up and want to start over we can do that for you for free too. In the meantime I have canceled your VPS as requested, and you won't be billed again. But we would much rather help you get it working rather than you giving up.
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For future reference, if you can't login you can reset your password at https://heliohost.org/reset/ and once you're logged in you can delete your own account at https://heliohost.org/dashboard/delete/ If you have any feedback on how to make those pages easier for users to find we would appreciate it. I went ahead and deleted your account as requested.
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I just spoke to our Windows server admin, and he said we don't currently have anyone else using Microsoft access database on Lily right now. Unfortunately he broke his elbow recently and isn't able to test it out for you for at least a couple weeks. We could email you in a couple weeks when we have an answer for you. Lily has a bunch of users already using MySQL if it's possible for you to convert your database.
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[HH#189525] Seeking Recommended Operations - Narrative Encl
Krydos replied to HelioHost's topic in Email Support
Can you see in Hestia under the fail2ban section why your IP address keeps getting blocked? -
Sure, we can delete your account for you. Do you mind explaining what you were looking for so we can improve our service for future users?
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[HH#189525] Seeking Recommended Operations - Narrative Encl
Krydos replied to HelioHost's topic in Email Support
The apache.conf for your website should be located at /home/admin/conf/web/domain.com/ Like I said in a previous email if you edit some of the files in there they might get overwritten by Hestia. Just check the comments at the top of the file. In most cases you can create a new include file to make sure it doesn't get overwritten. -
It seems like your message is blank. Let us know if there is something we can help you with.
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[Solved] I need help enabling mail services for my domains
Krydos replied to astaroth's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domains vendocositos.helioho.st and vendocositos.heliohost.us. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
Do you have a test file I can take a look at?
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[HH#189525] Seeking Recommended Operations - Narrative Encl
Krydos replied to HelioHost's topic in Email Support
Try rsync jsabarese@vps111.heliohost.us or rsync jsabarese@65.19.154.77 -
[Solved] Problems with adding www subdomain
Krydos replied to joulupam's topic in Escalated Requests
I have recreated your www CNAME. Can you issue SSL now? -
There's about 100 reasons why you could see this error, and yes SSL is one of them, but I doubt that is the case here. The SSL certificate for wsaa.afip.gov.ar seems fine and Johnny's curl is accepting the connection with SSL just fine.
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[Solved] Email Service on VPS (VPS Purchase)
Krydos replied to msbsurfi's topic in Escalated Requests
Since you just registered your domain recently most mail services are going to be wary of it. Give it a few weeks and see if it gets better. -
[HH#189525] Seeking Recommended Operations - Narrative Encl
Krydos replied to HelioHost's topic in Email Support
Maybe you should try transferring ownership of those domains to another registrar? -
[HH#189525] Seeking Recommended Operations - Narrative Encl
Krydos replied to HelioHost's topic in Email Support
Yes, if you want to host the domain statecollegeguitarlessons.com with us, you'll need to figure out how to change the NS records to ns1.heliohost.org and ns2.heliohost.org. -
[Solved] Set Up SPF, DKIM, and DMARC Records
Krydos replied to wanpaopao's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain mrsadhu.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
[HH#189525] Seeking Recommended Operations - Narrative Encl
Krydos replied to HelioHost's topic in Email Support
Did you buy your domain from namesrs.com? -
[HH#189525] Seeking Recommended Operations - Narrative Encl
Krydos replied to HelioHost's topic in Email Support
The reason I thought maybe it expired is because your nameservers are set to pendingdelegation.namesrs.com and inactive.namesrs.com -
[HH#189525] Seeking Recommended Operations - Narrative Encl
Krydos replied to HelioHost's topic in Email Support
Oh, actually it says it expires on 2026-02-12 https://who.is/whois/statecollegeguitarlessons.com You just need to set your nameservers to ns1.heliohost.org and ns2.heliohost.org again. -
[HH#189525] Seeking Recommended Operations - Narrative Encl
Krydos replied to HelioHost's topic in Email Support
It looks like that domain may be expired? https://dnschecker.org/#NS/statecollegeguitarlessons.com -
[Solved] Email Service on VPS (VPS Purchase)
Krydos replied to msbsurfi's topic in Escalated Requests
Can you login now? You lost most of your points because you didn't send a real email. Emails like this always get flagged as spam. Send a real email and then post the report for it. -
[Solved] Email Service on VPS (VPS Purchase)
Krydos replied to msbsurfi's topic in Escalated Requests
Have you sent an email to https://www.mail-tester.com/ to make sure everything is configured correctly? -
[Solved] Email Service on VPS (VPS Purchase)
Krydos replied to msbsurfi's topic in Escalated Requests
You would have to check the email headers to see where the emails are being sent from, but yes most email systems use some subdomain, not the main domain. It's not a big deal to change the RDNS. -
Can you login now?
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[Solved] Request to get mail verification
Krydos replied to mineturtle2's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain mineturtle2.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
