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Everything posted by Krydos
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You listed fav.or.id twice, but apart from that they've all been added. 4 of them are good to go, but 4 of them have the wrong DNS settings. To host a domain with us you can either: Use our nameservers: ns1.heliohost.org and ns2.heliohost.org Or use any external DNS provider (such as Cloudflare) and create an A record pointed to 65.19.141.77 Let us know if you need help with anything else.
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Sure, that's fine then. What is the email address you want the invite sent to? I have enabled DMs if you don't want to post it publicly.
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[Solved] nextjs or nuxtjs deployment on tommy?
Krydos replied to itismedavid's topic in Escalated Requests
Since you're here, I'd like to also mention that your account has used over 402 GB of memory in the last 24 hours which is more than twice as much as the second highest account. Load and memory usage don't matter too much right now because there aren't that many accounts on the server, but eventually we'll have to start suspending people if the server's uptime and speed start to dip. -
Need IPs opened for Google Data Studio connection
Krydos replied to bee1's topic in Technology and the Internet
Ahh, that might be it then. Tommy is running PostgreSQL 13 and Johnny is going to have 14. -
The wildcard subdomain has been created and points to the directory wildcard in your home directory.
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Oh, actually I found another account. It looks like fr, frt, and the archived account vq that I mentioned above are yours. Anyways, our terms of service state that each person is allowed to have 1 account. Would you like me to delete fr, and move frt to Plesk instead or would you rather just keep fr since you already created it?
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Merging duplicate requests. @fbmw@bk.ru Have you read my reply?
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[Solved] nextjs or nuxtjs deployment on tommy?
Krydos replied to itismedavid's topic in Escalated Requests
In order to run a node website on our shared hosting it has to be served through passenger. If your software won't run through passenger you would have to get a VPS. I found this discussion on how to run nextjs through passenger that might be helpful for you. https://github.com/vercel/next.js/discussions/17289 -
You're already on Tommy. I think the confusion here might be that our terms of service state that each person is allowed to have only one account. It sounds like you might have been trying to create a second account? What do you need the second account for?
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I think upgrading your one VPS would be the better choice rather than having two VPS. One thing that I noticed is you're still using Ubuntu 20, so as long as all of your software supports it, I would recommend upgrading to Ubuntu 22 in addition to the hardware upgrades. We've had a lot of people run into issues trying to update 20 to 22 on their own so we recommend backing up everything, and then wiping the VPS and installing Ubuntu 22 directly. If that all sounds good to you here is the link to set up a new subscription https://heliohost.org/vps/pay/?code=z5fparWIrV4z5ImA and let us know when you have taken a full backup of everything and are ready to go.
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You have been emailed a password reset link.
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It looks like you created an account with that email address on 2019-02-17 and the last time you logged in was 2020-12-07 so it's been archived for about 2 years. You can download your backup from that account if you want at https://heliohost.org/backup/ Archived account can't be transferred directly to Plesk. Instead you have to create a new account and restore your backup yourself. It looks like you already created a new account with the yahoo.com email address so you should be good to go. If you'd rather use the bk.ru email address you can change it yourself by logging in to Plesk and clicking your username dropdown in the top right corner of the screen. Let us know if you need help with anything else.
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Your invite was sent to the email address gofundme.com@... on 2022-09-30 and you never used it. I have resent it to heliohost.org@... instead. Let us know if you still can't find it.
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Your VPS has been rebuilt with Ubuntu 20.
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Need IPs opened for Google Data Studio connection
Krydos replied to bee1's topic in Technology and the Internet
Can you connect from Google Data Studio now? -
We can only add the subdomain if you tell us what subdomain you want added. Otherwise if you insist on adding the subdomain yourself it may be a couple weeks or a month before that feature is implemented.
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Like it says in the email you received when your account was created
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[Solved] Requesting unsuspension:erick198
Krydos replied to erick198's topic in Suspended and Queued Accounts
You aren't suspended. cPanel has been more or less unmonitored for 16 months now. Someone used up all the space in the /tmp partition and MySQL wouldn't start. I've cleared up some space and MySQL is running again. You're currently #731 in line to be moved to Plesk. You can check your ETA with this link https://heliohost.org/eta/?u=erick198 -
Here is the link to renew your existing VPS https://heliohost.org/vps/pay/?code=uA7MJkQdlQ50KBax That link was also sent to you via email on 2022-10-23 which is 24 hours prior to your VPS being shut down. If you didn't get the email please check your spam box, and flag it as "not spam" if it's in there. We can also add a different contact email address to send late payment notifications to if you're more likely to check another address. Since you're setting up a new payment I went ahead and powered your VPS back on.
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There you go https://www.sslshopper.com/ssl-checker.html#hostname=peace2u.heliohost.org
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Your main domain has been changed. Also for future reference you can host as many domains as you want on your one account so you could have kept your free heliohost.us domain and added the new domain as well.
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Your account has been deleted, and invite for a new account has been sent to you.
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[Solved] PostgreSQL Remote Connection Request
Krydos replied to nikpapws's topic in Customer Service
Remote access enabled.