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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Your VPS has finished building and is now available to log in to. Check your email for the IP addresses and other information. Let us know if you have any questions.
  2. Sorry about that. I think PayPal must have changed something on their end because we've had a few people have issues with the VPS signup page recently after our website worked perfectly for years without any changes. I see two subscriptions for $4.00 so I canceled and refunded the second one. I am building your VPS now and you should receive an email with instructions on how to login within a few hours. Thanks for signing up for a VPS.
  3. Krydos

    Great SSL News

    Oh, I thought you were talking about garrigue.heliohost.org. Since you're using Cloudflare for juliengarrigue.com you have to get SSL from them. The other option is you can use ns1.heliohost.org and ns2.heliohost.org and then Plesk will be able to issue SSL for you.
  4. There you go https://www.heliohost.org/eta/?u=rmurthy You're now number 1 in line to be moved and you can expect your invite in a few minutes. Thanks for the donation.
  5. The main difference is cPanel had Phppgadmin installed globally. In Plesk you have to install it yourself if you want to use it. You can download it from https://github.com/phppgadmin/phppgadmin/releases and extract it into public_html, configure to options, and then access it with a url like yourdomain.heliohost.us/psql/. This will allow you to see the tables, run queries in your browser, and create new tables easily. If you see where is says "No database users [Create]" if you click Create you can make a new database user for the database. We had another PostgreSQL user having issues connecting and we found that the transfer script doesn't copy over ownership of the database and schemas properly. If after you create a user and aren't able to actually query the data let us know and I can assign ownership. Since you don't have a user yet there is no one I can assign ownership to yet though. Another thing that may help you is remote PostgreSQL access. Once you create a user I can give you remote access and you can log in via the command line and run queries.
  6. Awesome. Glad you got logged in. Let us know if you run into any issues.
  7. I changed the password to test it again. So change the password back and then try it now. I changed ownership of the database last time, but that wasn't enough. This time I changed ownership of the schema as well. I logged in as cardao91_admin and was able to do "select * from rookers;" so I think it's working now.
  8. Ahh, darn. I forgot a period. This is what happens when you edit delicate DNS zone records by hand. The DMARC is working now. root@tommy2 [/home/krydos]# dig +short TXT @ns1.heliohost.org _dmarc.tdm-yamaha.heliohost.org "v=DMARC1; p=none" root@tommy2 [/home/krydos]# dig +short TXT @ns2.heliohost.org _dmarc.tdm-yamaha.heliohost.org "v=DMARC1; p=none"
  9. I dropped both users, and recreated cardao91_admin so it appears in Plesk. Change the password of cardao91_admin and see if you can access your database now. It looks like the transfer script might not be assigning ownership of the databases correctly.
  10. I have set up the DMARC for you. The list-unsubscribe isn't something I can do for you though. If you have access in your software to edit or add custom headers this is sort of what it should look like MIME-Version: 1.0 From: "TDM Yamaha" <admin@tdm-yamaha.heliohost.org> Reply-To: admin@tdm-yamaha.heliohost.org List-Unsubscribe: <mailto:unsubscribe@tdm-yamaha.heliohost.org>, <https://tdm-yamaha.heliohost.org/unsubscribe/> Obviously you'd need to create the unsubscribe@tdm-yamaha.heliohost.org email address and monitor it. If anyone sends any email to that address you'd have to make sure you never send another email to them. Also you'd need to create the unsubscribe URL and make sure it works too. For HelioHost's unsubscribe link we have a unique code for each email address we send to and they can just click the link and it takes them to heliohost.org/unsubscribe/?c=29734829635290375027590 or whatever and that's all it takes to never receive another email from us. The other issue with email from Plesk is this IP address has never sent email before so most email providers blacklist new IP addresses by default. The more good emails Plesk sends from this IP the more email providers will trust the IP and allow the emails to go to the inbox. So it should get a little better on its own. If someone gets hacked and starts sending a lot of spam it could get a lot worse too. It is possible to get a VPS where you would have a dedicated IP to send emails from. That way the only emails affecting your reputation would be your own. They start at $4 per month. The other option is you can buy a dedicated IP for your Plesk account. They are $2.00 per month, or you can get a discount if you buy one year of dedicated IP for $20.
  11. It's probably because that DKIM isn't set up since Plesk doesn't have access to edit DNS records yet. I can update the DNS for each domain manually though. Now that DKIM is enabled on your account try sending a registration email to https://www.mail-tester.com/ That tool will let you know if there are any other issues. If you want to share the report URL I can take a look and fix any other issues that there might be.
  12. Domains ending with heliohost.org are no longer available. Since you created your account in 2018 you're allowed to keep your domain, but any new domains have to use heliohost.us. I created https://kudryavitsky.heliohost.us/ for you. To get started with it delete the index.html file in the kudryavitsky.heliohost.us directory.
  13. Krydos

    Great SSL News

    It's because at some point you changed your www DNS record to www 14400 IN CNAME www.garrigue.heliohost.org.cdn.cloudflare.net. It was probably the Cloudflare plugin in cPanel that did it. I changed it back to the default and it works now.
  14. Wildcard SSL isn't implemented yet. If you uncheck wildcard and leave the rest checked it will secure webmail and subdomains. Eventually you will be able to do wildcard SSL certificates.
  15. The last time you logged in was 2021-01-06 so your account was archived months before we even lost our cPanel licenses. You can download your backup from https://www.heliohost.org/backup/ and when new account creation is available you can make a new account and restore your backup.
  16. It says your account was suspended for pornography. I looked around a bit, but I didn't see anything. Make sure to review our Terms of Service https://wiki.helionet.org/hosting/terms I also emailed you a link to reset your password if you need to.
  17. If you read the email that you get once your account is transferred to Plesk it says Adding and removing domains isn't implemented yet, but if you tell us what domain you want an admin can set it up for you.
  18. A vast majority of MySQL passwords transferred from cPanel were stored using deprecated hashing algorithms. This is because the ancient version of MySQL that cPanel uses is so old, and Plesk is using a much newer database. There are warnings on the backend that those 201+ passwords, and counting, may stop working during future updates. We've tested a few databases after an update and they continued working, but if your MySQL users lose access to the database try changing their password, or recreating the user. When the password is entered into Plesk it will be stored with a strong new hash. Let us know if you're noticing anything strange happening, and we can try to figure it out.
  19. Did you read the second email that gets sent to you after your account is transferred? It has a giant link to login, and a lot of useful information. If you still can't login after reading that email let us know and we can provide additional assistance. The top priority right now is revamping our main site to work with Plesk. This means being able to create new accounts through our website. We will be upgrading the main site to allow logins to Plesk at the same time. We hope to have to done within the next week or so. We've had a few people now forget to check their email so I added some additional information to the login page.
  20. I was wondering the same thing. If they transfer that domain to Plesk it might start being allowed on Facebook. I'm pretty sure heliohost.us domains will always be blocked by Facebook though. We could go through the hassle of contacting Facebook support, and then 3 days later another hacked account and another phishing site would get it blocked again. Not worth the effort in my opinion. If people want domains that work on Facebook they can use out affiliate link to buy a .com or something https://www.heliohost.org/partners/namecheap
  21. The same thing happened to heliohost.org a few years ago. Heliohost.us is probably blocked because a lot of Johnny accounts got hacked and phishing pages were uploaded. Facebook for some reason doesn't differentiate between subdomains like Google and everyone else so they just block anything that has heliohost.us in the domain. The only way to fix it is to contact Facebook support, and the only way to get access to Facebook support is to spend $30+ USD on Facebook advertising. That's actually the reason we bought heliohost.us is because we didn't want heliohost.org to get blocked again. I have no idea why johanenleen-six.be would be blocked.
  22. Yes, remote database access is not transferred. Yes, the user gaubry_gaubry did still exist. I dropped the role and confirmed that it is gone now. Try recreating it now. Plesk does not come with that by default. You can install it yourself though from https://github.com/phppgadmin/phppgadmin/releases
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