wolstech

Your account is on that IP because we have not finished moving everyone to the other IP (we're moving them in batches trying to find the account that's the target of the recent DDoSes). Your account is still on that IP in Plesk as well. If you use ns1.heliohost.org and ns2.heliohost.org as your name servers, your domains will automatically change IPs when the account is moved.

Same user as https://helionet.org/index/topic/56546-account-suspended-request-to-revert-decision/

Users are only allowed one account. You have 4 (gopio, jiongo, gopiogram, asterwind). Which one do you want to keep? The other 3 will be suspended. Also, since you have 2 active accounts, if you don't answer within 24 hours, we'll suspend both of the active ones until you decide.

Added. You'll need to either set that domain's name servers to ns1.heliohost.org and ns2.heliohost.org or create A and AAAA records pointed to the IP addresses shown in Plesk. The domain may take up to 2 hours to start working.

Krydos can do this for you.

This website is working properly for me. It does look like it may have moved IP addresses this morning for DDOS mitigation though (we had moved all sites to a different IP the other day and now it's back on the original IP). When this happens, it is normal for the site to be unavailable for a short period (until DNS caches expire and apache restarts). For most users this would be up to 2 hours, though some smaller ISPs and enterprise networks may cache the stale DNS for longer.

Sent. It'll probably be in his spam folder.

The system didn't send the invite because an account already belongs to that email address. That said, he really needs to be registering and using his own account. If you create or maintain it for him, there's a very good chance you'll end up suspended for having two accounts because our systems won't be able to tell you and your friend apart. If you already donated, please post the donation transaction and your friend's email address and we can send the invite directly to him.

Weird. The only person who should receive an email from a support request is the original sender when someone replies to it. Even if you reply to one yourself, you don't get added to the email addresses that receive responses. Escalating so Krydos can check this.

Changed. Please make sure you either set your NS records to ns1.heliohost.org and ns2.heliohost.org, or if you use external DNS that you create an A record and AAAA pointed to the IP addresses shown in Plesk. The domain may take up to 2 hours to start working.

No problem. A lot of people with external DNS have been seeing this lately due to the server IP change. Please let us know if you need anything else.

We don't block any email intentionally. I would suggest checking to make sure you don't have any of the email spam filter options turned on for the mailbox, and since you're on Tommy, I would also suggest you verify that the IP addresses you have set in CF for your domains are correct. Tommy's IP address changed recently. If your domains are set up with an A record using an IP that ends in .77, it's outdated, and will no longer work. The new IP address for your account can be found in Plesk. At least one of your domains is showing a 522 error which suggests you may need to update this. Also verify that the MX record is pointed to tommy2.heliohost.org for each of your domains, and if you're sending email, that SPF and DKIM records are also set up.

Krydos has done trials for people in the past. Escalating to see if this is an option for you.

That .77 IP is no longer valid. Please update your DNS records to the IP address shown in Plesk.

Added. It may take up to 2 hours to work. Please make sure the domain has NS set to ns1.heliohost.org and ns2.heliohost.org, or that an A record and AAAA record are created in your external DNS pointing to the IP addresses shown in Plesk.

Please update your A records in Cloudflare. You can obtain the new one in Plesk (it's shown at the bottom of the options for your domain). All accounts were moved to new IPs yesterday as a result of a DDoS attack, and the old .77 IP is null routed.

Please check your email for a link to reset your password.

Correct. The account has not moved yet and will probably take a little while to do so. Once it happens (and Apache restarts), the account will show its normal content again.

The .77 IP is down again due to another DDoS attack. We're in the process of moving everyone back to the other IP. Please change back to the .106 IP and wait, your site will come online automatically over the next few hours when it moves on our end.

You actually need to do this yourself since you use Cloudflare. They're DNS records. For SPF create a TXT record with this value (leave name blank): "v=spf1 ip4:65.19.141.77 ip6:2001:470:1:1ee::2002 ~all" For DMARC, create a TXT record with the name _dmarc and the value: "v=DMARC1; p=none" For DKIM, you can enable that in Plesk. It will give you the DNS record you need to create with the key in it. It varies for each user (and changes if you turn DKIM off and back on). The PTR record does not apply because you share an IP with everyone else on the server. The PTR record already exists and points 65.19.141.77 to tommy2.heliohost.org. Note that if your account ever gets moved to the .106 IP we sometimes use as part of a DDoS mitigation, email may stop working until the account moves back.

It's because we require a card for a recurring payment. Krydos can create a one-time payment link for you that would probably work with a paypal balance, but he usually requires users who buy with manual one-time payments to be a 6 month purchase due to the manual work on our end to issue and process them.

This happens if you log in twice in a very short period of time, or if your IP address changes frequently resulting in multiple sessions when it changes during use (common for reasons like accessing it on a mobile phone).

Please check your email for a link to reset your password. Also, in the future, please post these requests in the Customer Service section. The "Contact HelioNet" section is rarely checked and primarily used for requesting forum account deletions and name changes. Posting in the wrong section may delay or prevent receiving a response to your request.

Unsuspended. Please remove all copyrighted content within 24 hours. In the meantime, I've also added deny from all to your .htaccess file so the offending content remains offline. Once you've removed the content, please delete the .htaccess file in your home folder to enable your site again.

The email address on the paypal account used to donate already matches the account you created (the donation in Paypal appears to be from lux****@***l.com, which is the same email address used on hosting account). If you wish to change the email address on your hosting account, you can do so by logging into Plesk, clicking your username in the upper right, and editing your profile.