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Everything posted by wolstech
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Invite sent. Note that it is for a Johnny account due to Tommy being rather full at the moment (and Johnny is faster at the moment anyway).
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It was for failed SFTP logins. Unblocked.
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[Solved] My account is suspended
wolstech replied to mrmaru88's topic in Suspended and Queued Accounts
Multiple accounts. See mrmaru88 jxtrunk and udumyid. You're suspended because we have reason to believe you have 3 accounts. You're only allowed to have one. Since you're posting from mrmaru88, I'll assume that's the one you want to keep. Unsuspended. -
The links to reset passwords expire quickly. I've sent you a new one to try again.
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[Solved] Abilitare accesso remoto al database
wolstech replied to atarantino75's topic in Escalated Requests
I'll have Krydos check this one more time, but it's possible if not likely that this issue is on your end. Some networks (notably schools and workplaces) block the ports required for postgres remote access to function. If you cannot get this to work and Krydos doesn't find anything wrong, you will need to upload a script like adminer and use that to work on your database instead. -
[Solved] Need to reset plesk login password for account on Tommy
wolstech replied to subhashr's topic in Customer Service
Please check your email for a link to reset your password. -
Domain changed. It may take up to 2 hours to work. Please ensure DNS is configured.
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[Solved] Enable "tablefunc" function in DB
wolstech replied to fdevillalobos's topic in Escalated Requests
Krydos would be the one to do this, but I'm not sure anyone has asked for this one before though, so not sure if it's supported. -
Krydos has to do this for you.
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Domains added. They may take up to 2 hours to work. Please make sure you set DNS to the IPs shown in Plesk since you're using Cloudflare.
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Please see your existing case for this here: https://helionet.org/index/topic/57406-krydos-abilitare-accesso-remoto-al-database/ More information was needed. We need both the database user as well as the database name to set this up. Please answer the questions in that topic.
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You're suspended for high load. The limit is 10000 CPU per day, your site was using more than twice that. You can monitor your load here: https://heliohost.org/dashboard/load/ Please fix the issue quickly. Unsuspended.
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Fixed. I thought I sent it that way, but apparently not.
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[Solved] Abilitare accesso remoto al database
wolstech replied to atarantino75's topic in Escalated Requests
Escalating to have this enabled. -
An invite for a replacement account has been sent.
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Unsuspended. The domain fzmedia.eu.org and its content has been deleted.
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Added. Please make sure DNS is set up. It may take up to 2 hours to work.
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[Solved] Reset password on unsuspended account
wolstech replied to rockygl's topic in Customer Service
A reset link has been emailed to you. -
You're suspended for copyright infringement. Can you explain why you were posting what (based on the URL) is I'm guessing pirated movies? This is not legal in any developed country including the USA. Hurricane Electric has received the notice below of alleged copyright infringement that occurred on the IP address assigned to your company. Hurricane Electric respects the copyright rights of others and complies with applicable intellectual property laws, including the Digital Millennium Copyright Act of 1998. Hurricane Electric has not verified the validity of the claims in the notice but is forwarding the notice to you so you may take any and all appropriate action. Finally, you should note that you may also receive a communication directly from the complainant as Hurricane Electric has also replied back to the complainant and told it to contact you directly. Hurricane Electric ---- Original Message Header ----- From no-reply@abuse.he.net Sat Oct 21 08:10:48 2023 Return-Path: <no-reply@abuse.he.net> Authentication-Results: mail.he.net; dkim=fail (signature verification failed) header.i=@markscan.in header.s=google header.b=Pe6U6aeD; spf=pass (mail.he.net: domain of abuse.he.net designates 216.218.217.245 as permitted sender) smtp.mailfrom=no-reply@abuse.he.net smtp.helo=abuse.he.net; dmarc=pass (Policy says to quarantine message) header.from=markscan.in X-Dmarc-Results: pass X-SPF-Results: pass Received-SPF: pass (mail.he.net: domain of abuse.he.net designates 216.218.217.245 as permitted sender) client-ip=216.218.217.245; envelope-from=no-reply@abuse.he.net; helo=abuse.he.net; X-Dkim-Results: fail Received: from abuse.he.net (abuse.he.net [216.218.217.245]) by he.net for <copyright@he.net>; Sat, 21 Oct 2023 08:10:48 -0700 Received: from abuse.he.net (localhost [127.0.0.1]) by abuse.he.net (Postfix) with ESMTP id 87F281EA0B23 for <copyright@he.net>; Sat, 21 Oct 2023 08:10:48 -0700 (PDT) Authentication-Results: abuse.he.net; dkim=fail reason="verification failed; insecure key" header.d=markscan.in header.i=@markscan.in header.b=Pe6U6aeD; dkim-adsp=none (insecure policy); dkim-atps=neutral X-Mailbox-Line: From internet_enforcement@markscan.in Sat Oct 21 08:10:48 2023 X-Original-To: report@abuse.he.net Delivered-To: report@abuse.he.net Received: from mail.he.net (mail.he.net [216.218.186.2]) by abuse.he.net (Postfix) with ESMTPS id 188C51EA0810 for <report@abuse.he.net>; Sat, 21 Oct 2023 08:10:48 -0700 (PDT) Authentication-Results: mail.he.net; dkim=pass (no signature error) header.i=@markscan.in header.s=google header.b=Pe6U6aeD; spf=softfail (mail.he.net: transitioning domain of markscan.in does not designate 2a00:1450:4864:20::530 as permitted sender) smtp.mailfrom=internet_enforcement@markscan.in smtp.helo=mail-ed1-x530.google.com; dmarc=pass (Policy OK so accept message) header.from=markscan.in X-Dmarc-Results: pass X-SPF-Results: softfail Received-SPF: softfail (mail.he.net: transitioning domain of markscan.in does not designate 2a00:1450:4864:20::530 as permitted sender) client-ip=2a00:1450:4864:20::530; envelope-from=internet_enforcement@markscan.in; helo=mail-ed1-x530.google.com; X-Dkim-Results: pass Received: from mail-ed1-x530.google.com (mail-ed1-x530.google.com [2a00:1450:4864:20::530]) by he.net with ESMTPS (TLS_AES_128_GCM_SHA256:TLSv1.3:Kx=any:Au=any:Enc=AESGCM(128):Mac=AEAD) for <abuse@he.net>; Sat, 21 Oct 2023 08:09:39 -0700 Received: by mail-ed1-x530.google.com with SMTP id 4fb4d7f45d1cf-53df747cfe5so2703580a12.2 for <abuse@he.net>; Sat, 21 Oct 2023 08:09:39 -0700 (PDT) Dkim-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=markscan.in; s=google; t=1697900977; x=1698505777; darn=he.net; h=to:subject:message-id:date:from:mime-version:from:to:cc:subject :date:message-id:reply-to; bh=3wMSu8Xc7FYNXEWSK/kqYuwbbFBLKQyALCMWBH5qXug=; b=Pe6U6aeDbIYGbfssZjFRpX0+s6YyA5MHLtsTt6K6Ny86R6Ayjm74pRtT5UHv5m4yhX zjny9vI3FCGCgIu7NDAGL1hZJooIDNed8YWsng4FVBFGZPcCYhl4Am07Uo2Re/I/nEVq ZPUs2CuYDDxIWpnBvSvuLxlgvY4a3V/rY3pFc= X-Google-Dkim-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20230601; t=1697900977; x=1698505777; h=to:subject:message-id:date:from:mime-version:x-gm-message-state :from:to:cc:subject:date:message-id:reply-to; bh=3wMSu8Xc7FYNXEWSK/kqYuwbbFBLKQyALCMWBH5qXug=; b=QNqMVJCGcS2hqKiy/gsSAoLuabrlcQ2a+QEQ2AYRstmvBD2IK5mS5gGIkYLV8q+gta bX1CvqPF86JrSMcEcPSJotE7C3y4x4Fg83V0KbhiP3ZSo7EF9Q7CXPSCGwixbz6xpL8b 2TsBJnWiTLDD9uime9P5minRk+ueI6pkDSAX3AZWw/dndagbjusZRtaLX9rc3eA4gbRe WfdbCrByCKvcwRJ7dG9PoLeCepA60jl7mHtzSILhQUaEAeYJbpLTNJCOECZtdf7OYwVk TlDVIsdGxLFPjjENFGcs5bYB37mrBDdR6T1ird9dWbNFG5z4FVl20tBwUiLi7sifqSQx 6uZA== X-GM-Message-State: AOJu0YwW3JeX+R5ibHfoCRUICvaPKmQr1theN030tSgJrDPjDNKPulf9 6Mk83rsqUPB13RVzhx5n9MldSMZRYlvUMRlQbStcDZ90+ZEvt6McoIhUOQp7 X-Google-SMTP-Source: AGHT+IHUiQgLoCGMvL8mb1t0YjSlqjDoNuLhFk9v8BUWqP77GHgvtU720ZiRrcSk+DCLaXpdzBiYRoQ16wJjHzy1qPw= X-Received: by 2002:a50:d706:0:b0:53f:6ee5:2cea with SMTP id t6-20020a50d706000000b0053f6ee52ceamr3419842edi.17.1697900976494; Sat, 21 Oct 2023 08:09:36 -0700 (PDT) MIME-Version: 1.0 From: Markscan_DMCA <internet_enforcement@markscan.in> Date: Sat, 21 Oct 2023 20:39:28 +0530 Message-ID: <20231021151048.18877.72903@abuse.he.net> Subject: [Notice ID:36785659] Copyright Infringement Notice under DMCA Act. To: copyright@he.net Content-Type: multipart/alternative; boundary="000000000000917a9006083b603b" Received-SPF: pass (abuse.he.net: 216.218.217.245 is authorized to use 'no-reply@abuse.he.net' in 'mfrom' identity (mechanism 'a' matched)) receiver=mail.he.net; identity=mailfrom; envelope-from="no-reply@abuse.he.net"; helo=abuse.he.net; client-ip=216.218.217.245 X-SPF-RESULT: pass ---- Original Message Body ----- Dear Sir/Madam, This is to bring to your attention that we have found copyright infringements on websites (listed below) that are using your hosting services, further indulging in the act of digital piracy by providing copyright content of our client '*Amazon Seller Services Pvt*. * Ltd*.' *Domain(s) Name:* * - fzmedia.eu.org <http://fzmedia.eu.org> *With reference to the above, we reported infringing material to the website's owner and haven’t received any response from them, and pirate content continues to be active resulting in monetary loss and user base losses to the content owner. We are therefore escalating the matter, the domains in question are hosted under *"**Hurricane Electric**"*. Therefore we are seeking your intervention in order to get this pirated content removed and request permanent suspension of the reported domain in order to avoid further involvement by these domains in such activities of digital piracy. Please note we, MarkScan, act on behalf of our Client, Amazon Seller Services Pvt. Ltd. which is amongst India's most diverse media companies. It is brought to your notice that Our Client has exclusive digital rights to several films/web series to broadcast, telecast and/or communicate to the public, content on the digital OTT platform, "primevideo.com". No other entity can, without authorization from Our Client, upload, stream, make available for download, broadcast and/or communicate to the public, the content/movie highlighted above, in any manner whatsoever, (live, delayed, repeat etc.) through any transmission platform including the internet for viewing on various devices such as computers, laptops, mobile phones, tablet computers, etc. *Below is/are the details of the pirated URL(s) -* https://www.fzmedia.eu.org/2021/09/cinderella-2021 *Domain IP Address For Your Reference:-65.19.141.67* Accordingly, this is an official notification as required under the Digital Millennium Copyright Act ("DMCA"). The unauthorized distribution of the Rights Holder's content may also amount to a violation of the Online Copyright Infringement Liability Limitation Act (OCILLA), which is a part of the Digital Millennium Copyright Act, 1998. We have good faith & belief that the use of the described material in the manner complained of is not authorized by the copyright owner, its agent, or the law. The information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. We hereby declare that the information in the notification is accurate to the best of our knowledge & belief. *AUTHORIZATION LETTER OF THE COPYRIGHT OWNER (OR PERSON/COMPANY REPRESENTING)*https://markscan.co.in/loa/amazon_LOA.pdf *A DOCUMENT PROVING THAT THE MATERIALS ARE COPYRIGHTED AND BELONG TO OWNER (OR PERSON/COMPANY REPRESENTING)*http://primevideo.com/ *DIGITAL SIGNATURE FOR COPYRIGHT CLAIM*Ishita Singh MarkScan Email: internet_enforcement@markscan.in E-14C, 1st Floor, Sector-8,NOIDA, U.P. -201301, INDIA. Ph: 91-120-4297246/47/48, Website: www.markscan.co.in. *COPYRIGHT OWNERS:*Amazon Seller Services Pvt. Ltd. 8th Floor, Brigade Gateway, 26/1, Dr. Raj Kumar Road, Bangalore - 560055 Regards, MarkScan Internet Enforcement Team <div dir="ltr"><span style="color:rgb(0,0,0);font-family:arial,sans-serif">Dear Sir/Madam,</span><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><span style="color:rgb(0,0,0);font-family:arial,sans-serif">This is to bring to your attention that we have found copyright infringements on websites (listed below) that are using your hosting services, further indulging in the act of digital piracy by providing copyright content of our client '</span><b style="color:rgb(0,0,0);font-family:arial,sans-serif">Amazon Seller Services Pvt</b><span style="color:rgb(0,0,0);font-family:arial,sans-serif">.</span><b style="color:rgb(0,0,0);font-family:arial,sans-serif"> Ltd</b><span style="color:rgb(0,0,0);font-family:arial,sans-serif">.'</span><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><b style="color:rgb(0,0,0);font-family:arial,sans-serif">Domain(s) Name:</b><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><b><ul><li style="margin-left:15px"><a href="http://fzmedia.eu.org" target="_blank">fzmedia.eu.org</a><br></li></ul></b><span style="color:rgb(0,0,0);font-family:arial,sans-serif">With reference to the above, we reported infringing material to the website's owner and haven’t received any response from them, and pirate content continues to be active resulting in monetary loss and user base losses to the content owner.</span><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><span style="color:rgb(0,0,0);font-family:arial,sans-serif"> </span><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><span style="color:rgb(0,0,0);font-family:arial,sans-serif">We are therefore escalating the matter, </span><span style="color:rgb(0,0,0);font-family:arial,sans-serif">the domains in question are hosted under </span><b style="color:rgb(0,0,0);font-family:arial,sans-serif">"</b><b>Hurricane Electric</b> <b style="color:rgb(0,0,0);font-family:arial,sans-serif">"</b><span style="color:rgb(0,0,0);font-family:arial,sans-serif">. Therefore we are seeking your intervention in order to get this pirated content removed and request permanent suspension of the reported domain in order to avoid further involvement by these domains in such activities of digital piracy.</span><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><span style="color:rgb(0,0,0);font-family:arial,sans-serif">Please note we, MarkScan, act on behalf of our Client, </span><span style="color:rgb(0,0,0);font-family:arial,sans-serif">Amazon</span><span style="color:rgb(0,0,0);font-family:arial,sans-serif"> </span><span style="color:rgb(0,0,0);font-family:arial,sans-serif">Seller</span><span style="color:rgb(0,0,0);font-family:arial,sans-serif"> </span><span style="color:rgb(0,0,0);font-family:arial,sans-serif">Services Pvt. Ltd. which is amongst India's most diverse media companies. It is brought to your notice that Our Client has exclusive digital rights to several films/web series to broadcast, telecast and/or communicate to the public, content on the digital OTT platform, "</span><a href="http://primevideo.com/" target="_blank" style="font-family:arial,sans-serif;text-decoration-line:none">primevideo.com</a><span style="color:rgb(0,0,0);font-family:arial,sans-serif">". No other entity can, without authorization from Our Client, upload, stream, make available for download, broadcast and/or communicate to the public, the content/movie highlighted above, in any manner whatsoever, (live, delayed, repeat etc.) through any transmission platform including the internet for viewing on various devices such as computers, laptops, mobile phones, tablet computers, etc.</span><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><br style="color:rgb(0,0,0);font-family:arial,sans-serif"><b style="color:rgb(0,0,0);font- family:arial,sans-serif">Below is/are the details of the pirated URL(s) -<br></b><div style="font-family:arial,sans-serif;color:rgb(0,0,0)"><div><br></div><div><a href="https://www.fzmedia.eu.org/2021/09/cinderella-2021" target="_blank">https://www.fzmedia.eu.org/2021/09/cinderella-2021</a><br></div><div><br></div><div><b>Domain IP Address For Your Reference:-65.19.141.67</b></div><div><br></div><div>Accordingly, this is an official notification as required under the Digital Millennium Copyright Act ("DMCA"). The unauthorized distribution of the Rights Holder's content may also amount to a violation of the Online Copyright Infringement Liability Limitation Act (OCILLA), which is a part of the Digital Millennium Copyright Act, 1998. <br><br>We have good faith & belief that the use of the described material in the manner complained of is not authorized by the copyright owner, its agent, or the law. The information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. We hereby declare that the information in the notification is accurate to the best of our knowledge & belief.<br><br><b>AUTHORIZATION LETTER OF THE COPYRIGHT OWNER (OR PERSON/COMPANY REPRESENTING)<br></b><a href="https://markscan.co.in/loa/amazon_LOA.pdf" target="_blank" style="text-decoration-line:none">https://markscan.co.in/loa/amazon_LOA.pdf</a><br><b><br></b></div><div><b>A DOCUMENT PROVING THAT THE MATERIALS ARE COPYRIGHTED AND BELONG TO OWNER (OR PERSON/COMPANY REPRESENTING)<br></b><a href="http://primevideo.com/" target="_blank" style="text-decoration-line:none">http://primevideo.com/</a><div><br><b>DIGITAL SIGNATURE FOR COPYRIGHT CLAIM<br></b>Ishita Singh<br>MarkScan<br>Email: <a href="mailto:internet_enforcement@markscan.in" target="_blank" style="text-decoration-line:none">internet_enforcement@markscan.in</a><br>E-14C, 1st Floor, Sector-8 ,NOIDA, U.P. -201301, INDIA.<br>Ph: 91-120-4297246/47/48, Website: <a href="http://www.markscan.co.in/" target="_blank" style="text-decoration-line:none">www.markscan.co.in</a>.<br><br><b>COPYRIGHT OWNERS:<br></b>Amazon Seller Services Pvt. Ltd. 8th Floor, Brigade Gateway, 26/1, Dr. Raj Kumar Road, Bangalore - 560055<br><br>Regards,<br>MarkScan Internet Enforcement Team</div></div></div></div>
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Krydos can do this for you.
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[Solved] please add this domain in my account.
wolstech replied to intraserverin's topic in Customer Service
Added. Please make sure to set the name servers to ns1.heliohost.org and ns2.heliohost.org, or if using external DNS, add A and AAAA records pointed to the IPs shown in Plesk. -
[Solved] Suspended: hh_rockygl1
wolstech replied to rockygl's topic in Suspended and Queued Accounts
Your account is suspended because your website was hacked and has malware (looks like Joomla was compromised). The malicious activity subsequently caused a ton of load. I've unsuspended you so you can clean it up, but put a deny from all in the .htaccess in public_html to keep the site offline while you do so. Please delete the infected Joomla installation in your public_html folder and rebuild your website. -
Your username actually does not have a hyphen in it. It's just compactorb. A link has been sent to you to reset your password.
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[Inactive] how to add FTP user? and with limited directory access?
wolstech replied to clueless's topic in Escalated Requests
We removed the Plesk FTP sub accounts feature because it contained a security vulnerability. https://helionet.org/index/topic/54896-plesk-ftp-subaccounts/ If you need an extra SFTP account, Krydos can create one for you instead. Escalating. -
Marking solved since you figured it out. Let us know if you need it reset in the future.