wolstech

Thanks for the responses. Escalating to see what Krydos thinks of the responses, especially related to the inability to unsubscribe.

Please try again now. A system log file had grown too large due to a log rotation issue and caused plesk to stop responding.

Thanks for the link. This is now being investigated. I was able to replicate the issue with Morty's Plesk. We'll update you when the problem is resolved.

The support email does not accept pictures or attachments. Can you please upload the picture somewhere like Imgur and send us a link instead?

Try resetting your password: https://heliohost.org/reset/ You can also try signing into Morty directly at https://morty.heliohost.org (use mrxsais, not your email address, for the username).

Krydos can do this for you.

Domain added. It can take 2 hours to work.

Please check your PMs for information regarding your Lily account. Also, in Ookma's post above, note that stopapp.txt / startapp.txt goes directly in your home folder, not public_html, when controlling your app.

You were suspended for having more than one account. Which one do you want to keep?

Krydos would have to answer this, but it's quite likely that you can't change this yourself, if it all.

Krydos can assist with this.

Unsuspended. The IP you posted from is not blocked. Is there a specific IP you want us to check?

Users cannot have more than one account. The second account didn't create intentionally to prevent you from violating the terms of service. If this was meant to be a move for the existing account, you used the wrong link (this is a common mistake). Do you want me to move the existing Tommy account to Morty?

This was because you violated the multiple accounts policy. It has already been addressed.

Unsuspended. It may take a few minutes to work again.

Krydos will need to look at this.

These are two unrelated issues. The email issue is actually normal unless you request we set up SPF and DKIM for a domain. I've gone ahead and set that up for you and email from your domain should now deliver. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. I cannot reproduce the insecure connection issue. The domain works fine for me.

It’s probably because of the known issue with ipv6 on Tommy at the moment. Use the ipv4 address of the domain as the host name instead (you can find it in Plesk) and it should work.

You can switch to Morty here : https://heliohost.org/dashboard/move/

Unsuspended. It may take a few minutes to work again.

I see your donation in there and have added the 1000MB space for you. The extra $1 can't be used for space though as it can only be bought in $5 increments. I'd suggest a refund but that will lose $0.50 in transaction fees and its only $1 to start with...

The domains we offer for free end in either .heliohost.us or .helioho.st. That said, you can get a domain anywhere and simply point it to our service if you don't want to use ours.

Krydos will need to assist you since you both want Hestia installed and because Paypal is not available in your country. We do have Stripe as well (which is what Donorbox uses behind the scenes), but I'm not sure whether there's a way to manually accept a single payment through that. Note we do require VPSes be purchased in 6 month intervals when manual/non-Paypal payments are used due to the required manual labor needed to process them. Escalating.

It is temporarily disabled due to a spam issue.

If you're referring to UCEPROTECTL3, that one can and should be ignored. The list's own publisher basically says "don't use this for spam filtering" because it's so wildly inaccurate (their L1 and L2 lists are the "normal" blocklists most think of). They almost never remove entries from L3 and also do not accept delisting requests for L3, so it is basically useless. The list seems to include most data center IP ranges that aren't one of the giant tech companies. You're welcome to use the VPS for email services, however keep in mind that you, as the subscriber, are responsible for ensuring proper use of our services. This includes ensuring that your users do not send spam, phishing, or other abuse, and promptly addressing such abuse if it occurs. We typically pass spam complaints for VPS IPs along to the email address on the VPS account. If you receive abuse reports, you must fix the issue quickly (e.g. change compromised passwords, ban the user if it was intentional, etc.). Failure to address abuse, intentionally allowing abuse, or HelioHost receiving an excessive number of abuse reports for your VPS may be subject the VPS to suspension or termination.