wolstech

Please check your forum PMs for information regarding your Lily account.

Here's our guide on how to deploy Flask apps on Plesk accounts: https://wiki.helionet.org/Flask I would suggest getting the example working first.

Wolstech is me, the Windows server admin. You'll receive a PM through the forums with information for your Lily account once it is created. Support for Lily is provided through the forum, usually by private messaging me (Lily is notable for this, in that it's the only server where private support is available, mainly because I have to help you set a lot of things up initially due to the lack of a user interface). Lily is FTP access only. It has no control panel or anything, and the few settings you can change are controlled by editing the web.config file in the application folder. It will have a different set of credentials and a different domain than your existing account. These will be in the message you receive through the forum once I create the account. For the startapp/stopapp files, on Windows, ASP applications are binary and as such are kept running and locked by IIS (the web server) once the application starts. Because of this, once your app starts (usually due to receiving web traffic), it's impossible to update the files. These files are basically flags you can create to tell IIS to stop the application and release the files so you can upload new versions. Please check your forum PMs for information regarding your Lily account. If you need assistance getting your app running, let me know once the files are uploaded and I can take a look at it for you.

Yeah a leaked password will do it. Since you don't use email anyway, I'm going to randomize the password on the mailbox and leave your mail service disabled so your account can't send any future spam. You may want to consider deleting the mailbox entirely. Unsuspended. It may take a few minutes to start working again.

Because you didn't wait as you were told to in your other topic. From your other topic: Also, the domain isn't even pointed to our servers. It's hosted at godaddy at the moment according to this: https://bybyron.net/php/tools/dns_records.php?domain=newyonorummyapps.online&rec=NS Those name servers need to be changed as Moneybroz said above.

"At least one email must be sent to each user" on the billing days. Question is how many will receive more than 1 email those days...yeah I'd lean closer to 500...

Thanks for the responses. Escalating to see what Krydos thinks of the responses, especially related to the inability to unsubscribe.

Please try again now. A system log file had grown too large due to a log rotation issue and caused plesk to stop responding.

Thanks for the link. This is now being investigated. I was able to replicate the issue with Morty's Plesk. We'll update you when the problem is resolved.

The support email does not accept pictures or attachments. Can you please upload the picture somewhere like Imgur and send us a link instead?

Try resetting your password: https://heliohost.org/reset/ You can also try signing into Morty directly at https://morty.heliohost.org (use mrxsais, not your email address, for the username).

Krydos can do this for you.

Domain added. It can take 2 hours to work.

Please check your PMs for information regarding your Lily account. Also, in Ookma's post above, note that stopapp.txt / startapp.txt goes directly in your home folder, not public_html, when controlling your app.

You were suspended for having more than one account. Which one do you want to keep?

Krydos would have to answer this, but it's quite likely that you can't change this yourself, if it all.

Krydos can assist with this.

Unsuspended. The IP you posted from is not blocked. Is there a specific IP you want us to check?

Users cannot have more than one account. The second account didn't create intentionally to prevent you from violating the terms of service. If this was meant to be a move for the existing account, you used the wrong link (this is a common mistake). Do you want me to move the existing Tommy account to Morty?

This was because you violated the multiple accounts policy. It has already been addressed.

Unsuspended. It may take a few minutes to work again.

Krydos will need to look at this.

These are two unrelated issues. The email issue is actually normal unless you request we set up SPF and DKIM for a domain. I've gone ahead and set that up for you and email from your domain should now deliver. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. I cannot reproduce the insecure connection issue. The domain works fine for me.

It’s probably because of the known issue with ipv6 on Tommy at the moment. Use the ipv4 address of the domain as the host name instead (you can find it in Plesk) and it should work.

You can switch to Morty here : https://heliohost.org/dashboard/move/