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Everything posted by wolstech
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Marking solved because user deleted his account.
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[Solved] Recovery of my account
wolstech replied to florencedev2's topic in Suspended and Queued Accounts
Unsuspended. It may take a few minutes to start working. -
[Solved] Request for nginx proxy for UDP socket
wolstech replied to ocarina's topic in Escalated Requests
We got the app to start finally (file permission issues) and it is listening on 7777. Krydos has to set up the proxy on our side... -
[Solved] Request for nginx proxy for UDP socket
wolstech replied to ocarina's topic in Escalated Requests
It may be. Our servers sometimes have to be whitelisted. Malwarebytes is like that for example. -
Your account is currently in violation of the Terms of Service due to the presence of pirated software. Please remove Wowonder and all of its data and files from the bondo subdomain immediately or you will be subject to suspension for copyright infringement (which may be permanent). We do not allow nulled/pirated software.
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You'll need a VPS for that. We generally do not increase the memory limits, and the execution time is capped too (though we can temporarily increase it for software installs if needed, but it won't be left that way). The file size ones are pointless considering your account is only 1000MB in size...
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Please check your PMs for information regarding your Lily account.
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[Solved] Request for nginx proxy for UDP socket
wolstech replied to ocarina's topic in Escalated Requests
No problem. Doesn't make a lot of sense to get it all set up on Johnny only to end up suspended because the process you want to run used too much memory. As for starting the process, there are ways to do that through things such as python. Take a look at our wiki pages for things like a discord bot. Those involve continuously running processes in the background, and include examples of how to design scripts to start and stop. The biggest risk of a continuously running process is if you don't have a way to kill the process or command it to exit...you run into an issue where it gets stuck running and wasting resources. Krydos should be able to help you with the nginx proxy and answer questions better than I can about starting/stopping the process. -
[Solved] Request for nginx proxy for UDP socket
wolstech replied to ocarina's topic in Escalated Requests
Has the same limits as Johnny, so no. -
[Solved] Request for nginx proxy for UDP socket
wolstech replied to ocarina's topic in Escalated Requests
This may actually be too heavy for Johnny. If those numbers are right, 1-1.5% of 8GB RAM is 82-123MB, which is too high for a Johnny account (you'll get a load suspension for memory usage if an app uses more than ~70MB continuously). You'd need to be on Morty to avoid that, where you'll be charged fees for excessive memory use instead. -
Krydos can assist with this.
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Domains added. It can take up to 2 hours for the domains to work.
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[HH#713788] Your hosting account has been closed
wolstech replied to HelioHost's topic in Email Support
That account is suspended because it's part of a pair of multiple accounts in which the other account was kept. In the request to unsuspend the other account, it was stated that someone was managing this account on behalf of another user to build a second website, which is against the Terms of Service. See here: https://helionet.org/index/topic/62523-hh533780-my-hosting-account-has-been-cancelled/#findComment-287063 Please also consider reviewing the Suspension Policy, specifically the section on "Managing accounts on behalf of others": https://wiki.helionet.org/Suspension_Policy#Duplicate_Accounts Since someone else is managing the website on this account for you, we could merge the two accounts so he can manage both websites from a single account. However, the contents of both accounts do not fit within the 1000MB space available on one free account, so a paid disk space upgrade ($5 / 1000MB additional space, with a max of $30 for 7000MB) will be required if you want to do this. Your other options are to have your friend agree to not manage your website and never log into your account again, or to abandon the account. Please let us know how you would like to proceed. -
[HH#533780] My hosting account has been cancelled
wolstech replied to HelioHost's topic in Email Support
Domains added. They can take up to 2 hours to work properly. -
[Solved] VPS93 would like a fresh operating system please
wolstech replied to codemeat's topic in Escalated Requests
Krydos can rebuild your VPS for you. -
[HH#533780] My hosting account has been cancelled
wolstech replied to HelioHost's topic in Email Support
If you're creating/maintaining a site for your friend, you need to do it as a second domain on your own account. You cannot maintain a separate account on behalf of another user. If your friend wants to create his own site, he can create his own account (or request his own unsuspension), and he cannot share the same computer, phone, network, or any content with you. Doing so will result in being flagged as multiple accounts. Account mohamedabdelshaf has been unsuspended again. Do you want me to add a second domain to your account so you can run a second website? If so, what do you want the domain to be? -
Domain added. Be sure to configure DNS for the domain. The domain can take up 2 hours to start working.
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IMAP is the only way to really do this. We don't have any dedicated mail moving tools here, and many people find our mail service to be rather limited anyway (primarily because of the 50/day limit on sending/forwarding messages). It's rather common for people to use external email service with our hosting.
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[Solved] My account is closed by mistake
wolstech replied to hayahsocial2024's topic in Suspended and Queued Accounts
Neither of your accounts have that email address. I've unsuspended the one matching your username instead. It may take a few minutes to start working. -
Please check your forum PMs for information regarding your Lily account.
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How to run a flask app by python in heliohost.
wolstech replied to rashed2055's topic in Website Management and Coding
Here's our guide on how to deploy Flask apps on Plesk accounts: https://wiki.helionet.org/Flask I would suggest getting the example working first. -
Wolstech is me, the Windows server admin. You'll receive a PM through the forums with information for your Lily account once it is created. Support for Lily is provided through the forum, usually by private messaging me (Lily is notable for this, in that it's the only server where private support is available, mainly because I have to help you set a lot of things up initially due to the lack of a user interface). Lily is FTP access only. It has no control panel or anything, and the few settings you can change are controlled by editing the web.config file in the application folder. It will have a different set of credentials and a different domain than your existing account. These will be in the message you receive through the forum once I create the account. For the startapp/stopapp files, on Windows, ASP applications are binary and as such are kept running and locked by IIS (the web server) once the application starts. Because of this, once your app starts (usually due to receiving web traffic), it's impossible to update the files. These files are basically flags you can create to tell IIS to stop the application and release the files so you can upload new versions. Please check your forum PMs for information regarding your Lily account. If you need assistance getting your app running, let me know once the files are uploaded and I can take a look at it for you.
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Yeah a leaked password will do it. Since you don't use email anyway, I'm going to randomize the password on the mailbox and leave your mail service disabled so your account can't send any future spam. You may want to consider deleting the mailbox entirely. Unsuspended. It may take a few minutes to start working again.
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Because you didn't wait as you were told to in your other topic. From your other topic: Also, the domain isn't even pointed to our servers. It's hosted at godaddy at the moment according to this: https://bybyron.net/php/tools/dns_records.php?domain=newyonorummyapps.online&rec=NS Those name servers need to be changed as Moneybroz said above.
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"At least one email must be sent to each user" on the billing days. Question is how many will receive more than 1 email those days...yeah I'd lean closer to 500...
