wolstech

It's WordPress. WordPress is notorious for excessive load and poor performance, especially when extensions are installed (woocommerce, wordfence, and elementor being 3 especially bad ones). Removing extensions can help, but the typical solution for WordPress being so heavy is to replace WordPress with something else entirely.

Domains added. They can take up to 2 hours to work.

He can provide something like a screenshot of him logged into the website where he purchased it showing he owns the item instead of that works. The Chatnet progam you were using looks like it is sold on Codecanyon and similar sites, so if he can sign into the site where he purchased it and show a screenshot of the product in his account, that will work for proof he bought it if he can't find a receipt or anything. https://codecanyon.net/item/chatnet-php-ajax-chat-room-private-chat-script/28419241 appears to be what you're using if you need to buy a license for it. As for buying a VPS, if you cannot use Paypal or the like, we can take crypto, but you must buy in 6 month blocks because it requires manual processing on our end. I would suggest we get the license thing figured out first though to make sure you can run your software here.

Before we do anything, can you please provide proof of purchase for a license for the chat software? That is paid software (https://codecanyon.net/item/chatnet-php-ajax-chat-room-private-chat-script/28419241). We do not permit pirated/nulled software (copyright infringement). As for a solution, this sort of software is going to be extremely heavy just by nature. The UI of chat software has to constantly hit the server to check for new messages. If it has the option, setting it to poll (reach back to the server) less often will help load greatly. If it's being hit by spambots, blocking them with something like the .htaccess file will also help reduce load. That said, if you're looking for a paid option, this would run well on our $4/month VPS plan, and we can install a control panel like Hestia for free if you're not comfortable administering a linux server from the command line. VPSes don't have any load suspensions, it runs as long as you pay the bill and don't violate the terms of service (which includes buying a license for that chat software).

You're suspended again because you failed to fix the issue. My guess is that the chat software you're using is too heavy to run here. Each time your account causes load, you cause a performance impact and/or downtime for thousands of other websites. Considering this is your second time for the same issue (and looking in your account, it looks like you didn't change anything after the first one), what do you plan to do to ensure this never happens again? (Some examples could include trying different software, not hosting a chat program here, buying a VPS which has no load limit, etc.)

The mgxweb.cf is your main domain. To remove it, one of the other domains will need to be set as your main domain. Do you want me to make zero or aterny your main domain? (The other will be added as an addon).

I replied on discord as well... Whatever your account was running started using too many resources. Node apps and Wordpress are common causes for this, but other software can easily cause the same issue if it's poorly written. Please fix this quickly. Unsuspended. It may take a few minutes to start working.

Whatever you're running is WAY too heavy to run here, as this is the second highest usage I've seen all time. The memory limit is 100GB a day (measured as a sum of memory usage measurements taken every 30 seconds over the course of a day). You were more than double that in 12 hours. You can monitor your own load here: https://heliohost.org/dashboard/load/ Please either rewrite that node app to reduce its memory consumption, or remove it from your account. Unsuspended. It may take a few minutes to work.

You were suspended for having more than 1 account, though this account (justwanted500) has already been unsuspended. Please let us know if you still have any issues accessing your account.

Solution is to use a non-anonymizing VPN that gives you a consistent IP, or use a network connection whose IP doesn't change every 5 minutes. Typical fiber or cable home internet service will fall into that category in most places, as will most enterprise networks.

I wonder if Krydos forgot to open port 27017 outbound...

Basically what MoneyBroz said. Your public IP address is changing too frequently. Cellular internet, cell phones, and some anonymizing software like Cloudflare Warp and Tor that are designed to frequently use different exit IPs will cause this. If you're not using any of those, try a VPN whose IP doesn't change frequently and see if it works properly.

This is likely because your IP keeps changing, and is very common if you're on cellular internet. Using a VPN will probably solve this issue for you.

Krydos can cancel this for you.

Lily account cannot be added because the user is suspended for violating the terms of service.

I unsuspended your Plesk account and your Lily account. Please have the others sign up and maintain their own accounts from their own computers. Please see the response to your PM as well regarding your other questions.

Whatever you were running was using too much memory. The limit is 100GB per day. Please fix the cause of the issue quickly (nodejs is an especially common cause of this, though other things can cause it as well). Unsuspended. It may take a few minutes to start working.

Lets see if this is something that can be installed or not...

These domains are working properly for me. If you're still seeing a default web page or other strange behavior, please clear your cache.

Added. Please ensure DNS is configured properly. Domain may take 2 hours to start working.

Node.js should be there as an option under the development tools section, though I believe Plesk can hide it in certain views. Try changing your view settings in Plesk. Also, be careful with node as its a very common cause of load suspensions (notably for memory use). You can't install extensions or modify the PHP configuration on the shared hosting yourself by design (beyond the few options you see in plesk). Krydos may be able to add support for connecting to external mongo databases if it won't affect anything else, but there's a possibility that it will require a VPS instead. What exactly do you need, a PDO driver for Mongo? What version of PHP are you using?

Krydos would be the one who would know more about vps issues.

I assume you're connecting from your PC and not from something else that's running on the VPS? If so, do you have a firewall configured on the VPS and is port 5432 open inbound through it so the connection can reach the pg server?

Added. You'll need to set name servers to ns1.heliohost.org and ns2.heliohost.org or A and AAAA records pointed to the IPs shown in Plesk. The domain may take up to 2 hours to start working.

That 403 error is normal if you don't have an index file present. Upload an index file and it will go away on its own.